As other noted, the service has gone downhill since they changed ownership and became part of a…read morelarger organization. The latest is they will not send a prescription to an online pharmacy (ex. chewy). You either need to drive there to get your meds, get a paper prescription from them and mail it, or use their online store. I wouldn't much mind using their service, but for what I need, I then have to pay for shipping, and unlike Chewy, they don't have non-rx items to use to get to free shipping. Inconvenient and I don't see where it is any easier for them to provide a paper rx. Care during routine visits is ok, but nothing outstanding. And I still have a nagging feeling they could have diagnosed our previous dog's cancer at an earlier visit.

My husband and I took our 4 year old cat for a concern with her cough. It was our first visit and…read morewe were very pleased with the care provided by Dr. Neylon-Dudos and the vet tech, Jessica.

I just moved to Exeter recently and was looking for a new vet. I called Douglassville Veterinary…read moreHospital and was able to make an appointment within just a few days, which was perfect as it was not an emergency. The 2 ladies I spoke to on the phone to make the appointment were very nice. I got there early to fill out paperwork since it was my first time there. My appointment was at 7, and we were taken back shortly thereafter. Dr. Quinn and the assistant were great! I gave them a brief history on my cat, and then they checked her out quick and took care of an ingrown nail which is why I had made the appointment for her. On the way out I had a nice chat with some of the front desk people too. Overall a very pleasant experience. The place was clean, professional looking, and everyone was super nice. I will definitely continue going here for my current and future pets!

The worst vet I have ever had. If you care about your cat, do NOT bring them here. My cat was…read morevomiting a few times a day, and all they did was blame his food. They forced me to switch to prescription food he hated, and guess what? He kept vomiting. I brought him back, and suddenly they find masses in his belly. They pushed me into an expensive ultrasound and convinced me to aspirate a mass for cancer testing, claiming the results were fine. Next thing I know, my cat is bleeding internally and dies. This is beyond unacceptable. Horrible and I'll never forgive them.

I was here for a meet and greet with my puppy who is going to be boarded while I am on vacation…read more However, my puppy got sick the day of the appointment. She was limping and another vet told me she only sprained her leg. Dr. Allen was able to catch the Lyme disease that my puppy had. She immediately treated her and did testing. Although this was supposed to be a quick meet and greet, Dr. Allen took her time to fully diagnose and treat my puppy. With her help, we were able to promptly treat her. They even called me the next day to ask how she was doing. All of the staff is wonderful and they all truly care about the patients and their families!

We have used Ironstone Veterinary Hospital for our dogs' healthcare for over 15 years. The staff is…read morefriendly and caring. Drs. Allen and Womer are knowledgeable, thorough, and compassionate. They take time to explain procedures and answer questions. They have always provided excellent care for my pups.

I don't like doing this but I see many people had the same experience with staff at the front desk…read more Earlier this year our hamster was brought in and we had the choice to try surgery or not- with no guarantees, of course. She did end up passing a week later. Staff and the doctor were nice UNTIL I needed them to be compassionate the most. Staff had told me the soonest they could get my hamster in when she was being extremely lethargic following surgery and stopped moving. They told me she would be okay to wait. The day that she passed I called, worried, because of a noise she was making while I was holding her. The receptionist was very rude to me. I was holding my hamster for her last breaths and got a snappy response from the person I talked to when asking if what I saw happening was an emergency and if I should get her somewhere before her scheduled appointment. Not okay at all. I'm sorry to all of the others I see had this kind of experience. It's really messed up.

Just a HORRIBLE EXPERIENCE it was not the first either. Had a Husky with stomach issues, that man…read moredid not help her in any way. She wasn't eating and her stomach made horrible noises. He got tired of it and had the nerve to tell me there was nothing more he would do for her, not to bring her back. 13 years later, was in a bind with my cat, he was very sick with mouth disease, had a lump on his gum and in his throat. He had severe pain with arthritis in his paw. Took him there to end his suffering and couldn't get in with my vet. The entire time 2 dogs were fighting, barking and being screamed at to "shut up" while my poor cat was terrified and dying not being able to go in peace. He was not even there the day I was promised to pick him up and the receptionist was extremely rude when I questioned about it. If you love your pets don't go there.

I just had my 2.5 year old rottie spayed at the clinic. From the first call I made, to the…read morereschedule we had to do because she went into heat, and the actual procedure, everything has been amazing! I had extra concerns because of her age (thanks Covid) but she's healing up way quicker than I thought she would. I think her scar is less than a human would get during surgery too. I can't recommend them enough for the amazing work that they do.

BUYER BEWARE, This "clinic" is a LITERAL back-alley…read morespay/neuter mill. They'll undoubtedly want you to keep that cell phone on like they state in their paperwork. Not in case of an emergency, but so they can hike the price on you. This is what they did to me. I dropped off, and within 27 minutes was contacted to say that our 4 month old kitten had "the worst umbilical hernia they'd ever seen," and so it would be more than the price range laid out in the contract. No explanations given, of course, because the most severe umbilical hernias are either emergent, or require a little more work than just pushing everything back into the hole. That is why they advertise a sliding scale. I guess they don't realize that some people work with animals for a living too. Didn't expect that we know anything I am sure. Can't imagine (check the reviews...) how many other people they have taken advantage of. So the charge was agreed to, because at this point we were already charged, had waited months for the appointment, and our kitten was already there (for hours by the point I got her back - I had to leave work to do so). How traumatic! And the exposure to other animals?! Well apparently the receptionist didn't appreciate that I told her this is disingenuous, and a poor way to do business. NEVER a raised voice or curse word was uttered, this is important. I am working too, it pays to be professional and simply nice. Apparently the DVM didn't appreciate me being upset about the egregious UPcharge that I still agreed to anyway, and told me "come get your cat we will not be servicing you at any time." That's right, my kitten with this "worst ever" umbilical hernia was refused treatment because of someone who cannot manage their feelings, that is not my problem clearly it is yours. Are you kidding me?? I have about had it with this string of Veterinary establishments who put money, and ego, above the animals. It is getting very tiring. With my wife having been an animal care professional for 15 years, we cannot in good conscience recommend this grifter. We know that there are unforeseen circumstances that may involve more supplies/funds, that is why a sliding scale (a SPECIFICALLY PRICED ONE) was on the contract. You can't just change the agreed upon amount on an already signed contract without some kind of addendum (the contract was physically changed, more on that). I'd love to have more information about the supposed severity of my cats health condition seeing as you are a vet. Her hernia is SO severe, and detrimental that you just sent her home without any more information? In fact, we had to fight (read I had to request a POLICE OFFICER be dispatched - they threatened to call on me when I wouldn't leave without due proof of the situation even going so far as to say (the DVM here) that "you'll get exactly what you deserve" he was unclear as to whether that was a threat when asked, so I handled that for them by calling myself) just to get proof of refund (whenever that will come through) and to get back my executable contract which is no longer valid. I was given a marked up COPY with no signature note by me indicating agreement to this scale, it is simply written in. No change order of any kind. Putting my not yet vaccinated kitten in undue risk is just for someone to get all up in their feels about a "meany" on the phone. Some intelligent person there even spilled coffee on her carrier. I am standing here, and as I am scribing this I realized we very likely dodged a bullet. Better to get my money AND my cat back alive. (For any worried readers our cat is just fine, if she were showing signs of constriction she would have been at a REAL vet. Umbilical hernias are extremely common. SO common they include the repair in spay procedures routinely. My wifes' review has an image attached of the marked up contract, that is a load of something. Oh and when they brought out my cat finally and then my refund papers they left them both over 10' from my car.

I am beyond disappointed with Gilbertsville Veterinary Hospital and will never return…read more What they did to me is a literal bait and switch -- and I have the proof in writing. They texted me saying they couldn't refill my cats' Chewy prescription food because my cat was overdue for an exam, and that I simply needed to schedule a wellness visit. Nowhere did they indicate they no longer fill digital prescriptions for outside pharmacies. Their exact text: "Good morning! We received your request from Chewy for Leo's urinary diet, however we have to decline it due to Leo being overdue for his exam. There has to be a doctor-client-patient-relationship established within a year to be able to approve this. We would be happy to schedule a wellness visit with you! Please give us a call with any questions and to schedule. Thank you, have a good day!" So, I complied. I scheduled an appointment, spent over $300 for a routine checkup and a couple vaccines, and during the visit they even asked me directly if my cats were on prescription food. I confirmed they were. Yet at NO point did anyone disclose that they had stopped providing digital prescriptions to outside pharmacies like Chewy. Instead, I only found out afterward (once they had my money) when Chewy's second request was denied a week later and I was told I'd have to physically pick up a written script or use their in-house pharmacy. That's not miscommunication. That's deliberate, manipulative, and designed to back customers into a corner so they're forced to buy from the hospital's pharmacy. When I expressed my dissatisfaction in response to their email where they once again denied my digital prescription, the only response I got was a canned text saying my written prescriptions were ready for pickup. No apology. No acknowledgment. No accountability. On top of the dishonesty, the staff are cold and unhelpful. This is not just bad customer service, it's unethical business practices. It should be illegal. They took my money under false pretenses and withheld critical information that directly affected my ability to care for my pets. Pet owners deserve transparency, honesty, and compassion. You won't find that here.

We have been taking our cats here for several years. Been very pleased with the care for them and…read morethe attention paid. I have nothing but good things to say about Dr Alverieni. She has always been caring and straight-shooting. I agree with the comments on the high cost. $375 for an annual checkup is high, but that's only about $30 per month, so we accept it. The service provided is worth it.

My family has been going to SVH for about 16 years now. We first visited them with a kitty who had…read morebeen through three rounds of urinary issues with another vet who was recommending a radical surgery. We went to SVH with him, and Dr Sharma had him cured with one round of medication after several months of back and forth with another vet. We've had many more experiences with them, not always perfect, but always in the best interest of our pets. Doc was also able to rehabilitate my moms Labrador who tore her ACL with minimal damage. He caught my 2 boy cats heart mummers very early which lead to us medicating their genetic heart conditions as early as possible. Dr Sharma is a very good vet, who listens to you and takes your questions and feedback into consideration. We've had a resoundingly consistent, positive experience with this practice. The only serious complaint I have about them is that there is always a wait, weather I'm picking up meds or brining in a pet for an appointment, but I would rather get the best care for my pets, and have to wait a bit. I highly recommend this practice to anyone with a pet.

Dr Sharma is a very compassionate and skilled surgeon. Our dog, Daisy, ingested a dog toy and…read moreother foreign materials. Dr Sharma operated on her and surgically removed everything from her. This was a very difficult abdominal surgery, and Dr Sharma was very concerned about her prognosis. Daisy is now fully recovered and is back to her normal self, thanks to the expert care she got at Sanatoga Animal Hospital. Thank you Dr Sharma!

This place is amazing if your fur baby isn't feeling well. The staff are amazing and answer all of…read moreyour questions. My mildly psyco cat Church was perfectly calm with them, and the kitty calming pheramones they use are great. I love the fact that they call to check and see how your fur baby is doing, and ask if u have any questions about anything. Dr. Gellman is especially fabulous! Mad props to this place. I highly recommend it. I won't go anywhere else now.

NOTE: This review focuses on dogs!…read more As a local who has had dogs his whole life, I've been around to a bunch of the vets in the area. For reference, I can't speak to the cost of this vs others, because I have a criteria that supersedes all others... ... my dogs are lunatics. These folks are great with all of them, and I knew they would be, because I grew up with a lunatic dog that filtered us through a bunch of the other vets. The staff here are all excellent with fearful/crazy dogs, full of love for animals, and have taken great care of us for years. For what it's worth, they have bags outside and a nice grassy area where I've collected a lucky stool sample.

Many many years with Dr Flickinger caring for our dogs. She…read moreand Marta were always so caring and compassionate

Dr. Flickinger and Marta have been my vet for over 20 years. I trust them completely with my pets,…read morethey give me their honest opinions...good or bad and cried with me when the enevible happened. So compassionate... they've never let me down. My dogs are happy when they come! I would definately recommend them.