What a nice caring sole this lady is. Even Merlin my dog who has a reputation for the ladies said…read moreshe was very gentle with the thermometer and the shots he had to have. This is a nice change from the large, busy, who is that person in the white coat and this person in a white coat and finally the big cheese vet then another person without a white coat but with a three page bill so they can pay for all those white coats. Every option was explained so the right one could be made for Merlin who has some old age issues, but like me, is not ready for the bone yard yet. Even the receptionist wanted to carry Merlin to the carbut I explained he was pulling a fast one and would be able to walk once off polished floors but she could carry me instead!

I brought my dog, Oliver, for nail trim. He's a "special case", and the staff at New Britain Vet…read morewere very accommodating. First, being an abused rescue, he is now an "overprotective" family member. So, if he's with anyone, he's fine with other dogs. If I'm on the end of the leash, he's CUJO when other dogs are present. The staff came met us at the car and took him in. Potential catastrophe avoided. Also, he has cancer, including stomach, which is now bloated. His life expectancy was to end over a month ago. I asked that he not be picked up. The staff was very understanding. I will be back! Such a calming place with very kind staff.

When my cat got hit by a car back in March, the emergency vet in the area told me he would require…read moremultiple surgeries, costing thousands of dollars, and that my best bet would be to just put him down. I immediately transferred him to IVAH, and Dr. Heller and the staff did everything they could to help my cat out, including researching and performing a surgery on his jaw that she said she had never done before. My cat came out of the surgery perfect, aside from the permanent dent in his skull and chronic sinus and eye discharge. After many months, and lots of check ups, my cat is happy, healthy, able to eat normally (which the Dr at the emergency vet said he wouldn't be able to do) and I can credit this to the staff at IVAH. I could never think of taking them to another vet, as the people here are caring and compassionate, and they remember your pet. Everytime I go into the office, everyone remembers my cat and asks how he is doing.

To be clear, your diagnostics were NOT refused. We started with the first steps that included…read moremedication. I guess the $250 were paid for refused diagnostics?!! This was NOT about a diagnosis! You should apologize for the demeanor and rudeness of your staff member Cari. Your response is another reason why people should not visit your facility. We got better care at North Penn Veternarian Hospital we made the mistake of giving your business a try, at least they had EMPATHY during a very very heart-breaking time. ***People reading this, Save your $250 for "non-diagnosis", dismissive, rude attitude from Cari and go elsewhere*** also read google reviews...Cari seems to have been rude to others as well.

Dr. Newbury and his staff are very compassionate, friendly, knowledgeable, patient, caring, and I…read morecould go on. The staff at Main Street Animal Hospital is everything you want in a Vet. Dr. Newbury has examined my cat now several times and I look forwards to seeing him because I know he will give me a thorough explanation and make sure I have the correct information to make a decision on my cats health. We have been long time customers. My dog Bailey used to go to Main Street Animal when they were in their old location just up the street a block and on the left. Thanks for doing what you and your staff do best. Cheers!

When Dr, Warren owned the hospital, everything was great…read more Dr. Warren was a fantastic vet and so good with all of my animals. Now, since he has retired and sold the practice, this place is anything but. They go through vets there like I've never seen. I have been there multiple times and have never seen the same doctor. I don't like that. We had a visit with a male vet once and then the next time we went back, he was on "patrnity leave"....Give me a break! What man goes on paternity leave???? I need a dependable vet, not a revolving door of vets, nor a woke vet! Main St. Animal Hospital needs to get their act together!!

I love this practice, they literally saved my cats life. The vet we had been going to was happy to…read morelet my cat waste away.h He was not able to keep food down. We went for a second opinion she found the answer that night. She has been great with my cats.

A perfect 10, A plus, thank you, I was referred by my rescue and the receptionist was incredibly…read morehelpful. She got me in, and made my dog feel right at home. Every staff member was caring, professional, and did a follow up with referrals if I needed it. It's 40 minutes from my home but when you find services that care about your best friend that way Chalfont Vet does, it's worth the drive. I sent them a gift basket from Costco and dropped a check to the rescue to remember to play it forward, Millie say, Woof AKA thank you

So incredibly thankful we found Urgent Vet. From the very first call for help to the compassionate…read morecare we received, I truly can't say enough about the staff. I may sound like a crazy cat lady -- but our Rex was injured and developed an abscess. I did everything I could to keep it clean, but it was getting worse and I was terrified. At 4:30 on a Tuesday night, with limited funds, I started calling everywhere. Urgent Vet was the only place that told me to come right over. I cannot even describe the relief in that moment. They got us in immediately, which meant more than I can express. We still need to follow up with a primary vet since they're urgent care only, but the care we received on Tuesday, February 10th was exceptional. The young tech/veterinary nurse who handled our intake (I'm so sorry I forgot her name!) answered every single "crazy" question with patience, kindness, and zero judgment. The vet came in and explained everything in detail so we fully understood what was happening, what needed to be done, and what to expect next. That reassurance meant the world when we were feeling overwhelmed and scared. And to the techs in the back -- the ones we didn't have the opportunity to thank personally -- thank you for watching over our guy and keeping him safe under sedation. That trust is everything. This morning I woke up to my Rex being loving and affectionate again instead of hiding because he was in pain. Seeing him comfortable and acting like himself again says more than words ever could. When you're worried about your pet, that level of compassion and professionalism makes all the difference. Thank you to the entire team for treating Rex -- and me -- and my daughter with outstanding care. More importantly for your compassion. Forever grateful If you ever find yourself needing urgent care for your four-legged baby, please take them here. I promise you won't regret it. Forever grateful.

So my cat was constipated and this was located near me and was available which I was grateful. I…read moretook him on a Saturday after work around 2:30. They did a procedure which was not enough. Judging by the X-ray when I saw it. I didn't think it would be and I'm not even a professional. I did take him back and the second vet did what needed to be done the first time. My cat has now been relieved and I guess my disappointment lies in the fact that I had to take him back twice which is a lot of stress they had to put him under and pretty much pull out as much of the fecal matter as they could. This did the job. Unfortunately it wasn't done the first time. Ask the right questions.

Absolutely love this place, the doctors seem to enjoy my chinchillas when I bring them for their…read moreexams each year. The vet isn't so close to me anymore since I moved further but I will keep coming here. Great staff, knowledgeable, all around excellent!

Brought my dog in because she was acting lethargic, they said she was fine. A few days later she…read morepassed away.

Last Monday, 11 March 2013, I had to euthanize my 12-year-old cat whom I've had for almost six…read moreyears. There's no way to make such an event pleasant, but Rockhill did absolutely everything any vet. could do to make the experience as painless and meaningful as it could be for my cat and me. They called us as soon as we came in, gave us as much time as we needed in a special low-lit room, and let me leave through a side exit with a paw imprint, a cardboard coffin and the towel he was swaddled in as he died. Rockhill has been our family vet for a decade, and they've always been exceptional because they treat your animals as if they were their own.

We have been taking our dog there for about 4 years. We always paid up to be present for a vaccine…read moreand a blood draw because we have never had a vet who took our dog out of the exam room for this. Our very friendly dog got her lepto shot from a tech while Dr. Derstine looked on. No problem. Then another "tech" (long, dark, straight hair) came in for the blood draw and repeatedly stuck our petrified dog while she complained about "fur" until our dog understandably started wriggling and shrieked. Then Dr. Derstine and the 1st tech held down our dog until the incompetent tech got it write. We hate ourselves for allowing this to occur but we have never seen anything like in many years of dog ownership. Our dog ran out of the office and didn't look back. Neither will we. Dr. Derstine, it is not accepted vet practice to train techs in your office!!!

We have been going here for several years for all of our spoiled cats, since they were kittens. The…read morestaff is incredibly friendly & go above and beyond. We've had to put down a kitten (FIP) & their compassion lessened our daughters' & my grief. We've had to get help as my daughter needed paperwork to fly her cat to & from college & they were very accommodating. I cannot rank them highly enough. They love our pets and treat us with so much warmth & professionalism --truly, our community is lucky to have them!

felt like it was all about the money, also I heard one of the assistants say that they forgot about…read moremy dog n they just went ahead and took the next client. when I said i thought u forgot about me they made an excuse about a diagnosis of another dog to make me feel bad. I also opened the door and asked if they forgot me the person at the desk shrugged their shoulders. Didn't seem too concerned about anything but how much money they could get. I gave u 1 star because I can't do NONE.