I had to have major dental work done, and the first step was to get my wisdom teeth out, which were highly impacted, and Dr Rothstein was the only one I could find that took my insurance and could get them out asap.
First off, let me just say the receptionist is 50/50. The younger women truly love their job and treat you with respect. There was an older lady who was downright rude. She misplaced my referral and xrays, all of which had to be redone and delay me even more. Then when I tried to fix an error on my chart (forgot a prescription), she chewed me out, and went so far as to show me on my chart where I DIDN'T write it down. Then proceeded to take a 5 minute personal call in front of me, instead of excusing herself and asking someone else to check me out, she instead made me wait.
Once I was in the back, I had to watch a video from the 80s about the risks of getting my teeth removed. After that, Dr Rothstein came in and gave me a very rehearsed speech and went over the options that I had for surgery. At this point I was comfortable with him and made the appointment to get them removed.
I had my teeth removed in March, and had a few followups to make sure that I was healed up, and everything seemed fine, and started the long process of all the work (root canals, a cavity or 2, and 6 porcelain caps) A few weeks ago, I had a very sharp pain in the back of my mouth where my tooth was extracted and upon flossing, half my molar came out! I immediately booked an appointment with my dentist, and he checked all of my xrays, and we noticed that the post-extraction ones showed that my back molar was suddenly cracked right after surgery.
I understand that these things happen, but to NOT tell a patient is ridiculous! I ended up pulling out my filling along with half my tooth, so now there's a possibility I'll lose this tooth!!
Save yourself the trouble, GO SOMEWHERE ELSE!! read more