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    David H. Rothstein, DDS

    1.0 (1 review)

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    14 years ago

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    Russel Bleiler, DMD - Waiting room

    Russel Bleiler, DMD

    2.9(38 reviews)
    0.9 mi

    I am writing to formally complain about my recent visit to your dental office…read more What should have been a normal tooth extraction became an unacceptable experience due to serious sanitation failures and the dentist's dismissive, arrogant demeanor toward both patients and staff. While seated in the waiting room, I personally observed multiple cockroaches casually walking across the floor in plain view of other patients. This is not a minor oversight. A medical/dental facility that allows vermin to roam freely in patient areas demonstrates a fundamental failure of basic hygiene standards. Dental offices handle open mouths, instruments, and infection control; the presence of roaches raises legitimate concerns about cleanliness throughout the practice, including treatment areas. No patient should have to sit in a waiting room watching pests while waiting to be seen. Compounding the problem was the dentist's conduct. Throughout the visit he treated his staff with open contempt--speaking to them sharply, dismissing their input, and generally behaving as though they were an inconvenience rather than professionals assisting in patient care. The atmosphere was tense and demeaning. Staff should not be required to endure that kind of treatment in a workplace, especially one that holds itself out as a healthcare provider. His attitude toward patients was equally objectionable. He was arrogant, condescending, and clearly operating under the impression that his credentials exempt him from basic courtesy or accountability. Questions were brushed aside, concerns minimized, and the overall interaction left the impression that patients exist primarily to absorb his expertise rather than to receive respectful care. That posture is neither professional nor acceptable. These issues are not trivial. Visible infestation of a waiting room in a clinical setting is a public-health red flag. Treating employees as second-class and patients as beneath consideration reflects a toxic culture that should not be tolerated in any healthcare practice. I expect a prompt written response addressing my review posted today..... * Immediate corrective action regarding pest control and documented sanitation improvements * How the practice will ensure staff are treated with basic professional respect * Assurance that patient interactions will meet ordinary standards of courtesy and accountability I am prepared to escalate this matter to the state dental board, health department, and relevant review platforms if these concerns are not taken seriously. Please confirm receipt of this complaint and provide a substantive response ONLINE, within 10 business days again in response to this review. DO BETTER. Sincerely, Disgusted.

    I have had several implants done by Russ in last few years and top notch service all around from…read morethe front desk to the surgical assistants as well. I would recommend this office for sure.

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    Russel Bleiler, DMD - Waiting room

    Waiting room

    Russel Bleiler, DMD - The waiting room.

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    The waiting room.

    Simply Beautiful Smiles of Langhorne - Simply Beautiful Smiles Staff

    Simply Beautiful Smiles of Langhorne

    3.2(40 reviews)
    0.9 mi

    Despite the delay in scheduling the extraction of a fractured molar due to the illness of the oral…read moresurgeon on the original appointment date, when the hour finally arrived over one month later I was pleased overall with the experience. Two visits were required. First, a two minute evaluation with the surgeon to allow him a visual check on my condition, and to briefly discuss the appropriate anesthesia (local or general) for the procedure. My cracked and partially missing tooth was fairly straight forward, so we agreed that a local would be sufficient. Two months later on the appointed day, I appeared a few minutes early in case there was paperwork, although I had submitted the dentist's information before the first appointment. Still, there appeared to be a lack of coordination between the front desk and the part time surgical team (including surgeon), so I sat in the waiting room for 40 minutes being ignored by the staff until the surgical assistant wondered where I was and why I hadn't been sent back to their small work area in back. Turned out, there were a bit more questions to answer, which I completed quickly. Shortly, the surgeon came in and began sedating my gums around the tooth to be removed. He injected a lot of numbing agent and it took a while for it to do its job. He returned a third time with one more shot for good measure and went after the broken soldier with a dental pliers. He torqued and yanked and pulled and had that bad boy out in about two minutes. I had to ask if it was extracted and was pleased when he was affirmative. Not completely painless, but so fast that I had no complaints. I was out of the chair and preparing to leave just a few minutes later. The assistant gave me a bag with gauze, ice bag and written directions to take home. It would have been more comprehensive had she explained everything I should be doing, such as to take ibuprofen and Tylenol Extra Strength as soon as I got home before the local anesthetic wore off, and how to use the gauze and ice pack, but luckily I read the instructions and avoided any problems. 24 hours later and I am without pain, nor bleeding and haven't needed the ice pack for swelling. All good. Still careful what I eat, and admit to a mild brain fog from the remains of the anesthesia in my system. Four Surgical Stars for the folks who took care of me well. Two Uncoordinated Stars for the lack of same between the front desk and the surgical crew.

    I was very aggravated. I've been going there since my son was three years old. They schedule me for…read morean appointment. I expect it to be at that time. They didn't take me till 25 minutes later so I spoke up to the receptionist & asked what's going on & of course she didn't know then they finally take my son back and I'm at that point where I am upset & aggravated because if we were late, it would've been a different story, but they didn't even apologize & warn me that they were delayed because they had an emergency, yes that happens, but communication is key, They could've told the receptionist to let their next patient know that they were running behind, that way the patient can decide if they would like to wait or reschedule. Why give me an appointment if it's not going to be at that time then the girl had an attitude when I confronted her & at that point I had to ask for the manager because I could not believe how they were going to let it go without letting me know I'm sorry we're delayed That simple & would you like to wait or reschedule? It's rude and inconsiderate, meanwhile, I have work to go to and they could care less. The manager tried saying that I should not have got upset with the receptionist, it's not her fought & she also said that workers were witnesses saying that the girl did not have an attitude when yes, she did and they claim she apologized & No, she didn't now my 10 year-old told me later that he didn't hear her say sorry & I know she didn't & she let what I was saying go in one ear & out the other, she was not sympathetic at all meanwhile I tried to not do this in front of my child, but it was a little hard to control myself when I am upset and angry because my son was nervous about his appointment like most kids are, but then we have a bad experience with the time we waited and how they treated me. Help make my son feel comfortable., he's a kid. It was very unprofessional for working on a child. I do not recommend taking your children to this dentist office You want it to be more kid friendly make the kids feel more comfortable. It's more of an adult environment In my opinion I also don't like how if I say girl apologize I'm telling the truth of course the workers are all gonna say she did because they are helping defend her then later another thing, my son heard the girls at the desk talking about my situation. It's so unprofessional The other issue I had is after we left my son said he heard them talking about me, the girl Courtney upfront was asking the receptionist if I paid the girl told her no Courtney said of course not, that is so unprofessional, the customer service there sucks

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    Simply Beautiful Smiles of Langhorne
    Simply Beautiful Smiles of Langhorne
    Simply Beautiful Smiles of Langhorne - Simply Beautiful Smiles of Langhorne procedure room.

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    Simply Beautiful Smiles of Langhorne procedure room.

    Smile Culture Dental - Waiting area

    Smile Culture Dental

    3.7(69 reviews)
    1.6 mi

    After a bad experience with another dental office in Willingboro, NJ, I was looking for a new…read moredentist, and I am so glad I found Smile Culture Dental in Fairless Hills. From the moment I walked in, I was warmly greeted and checked in right away. Since I completed my paperwork ahead of time, the check-in process was quick and easy. Tracey was my dental Hygienist, and she was outstanding. She took all of my scans, explained everything she was doing, and made me feel comfortable throughout the entire process. She was efficient, patient, and never made me feel rushed. Dr. Patel carefully reviewed my X-rays and explained a treatment plan to help me achieve healthier gums. He took the time to answer my questions and made sure I understood my options. After discussing everything, I felt confident moving forward with my treatment. Even though it was the end of the day and well past closing time, Tracey continued to care for me with kindness, patience, and professionalism. I truly appreciated that she never made me feel like an inconvenience. She made sure I received the care I needed, and I was even able to schedule my second appointment for the very next day thanks Lauri the manager of Fairless Hill. Casey checked me out at the end of my visit, and the process was just as pleasant and efficient. Overall, I couldn't be happier that I found this office. The entire team made me feel welcomed, respected, and genuinely cared for. I look forward to returning and working toward healthier gums and the beautiful smile I've always wanted. I highly recommend Smile Culture Dental to anyone looking for exceptional dental care!

    had an excellent experience with Victoria, the hygienist at Smile Culture in Fairless Hills. She is…read moreabsolutely magnificent--very thorough, caring, and incredibly friendly. From the moment I sat down, she made me feel comfortable and at ease. Victoria takes her time and pays close attention to detail, making sure everything is done properly while also checking in to ensure you're comfortable. You can tell she genuinely cares about her patients and their dental health. I highly recommend Victoria to anyone looking for a hygienist who is not only skilled but also kind and attentive. She truly goes above and beyond!

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    Smile Culture Dental - Waiting area

    Waiting area

    Smile Culture Dental - Waiting area

    Waiting area

    Smile Culture Dental - Outside

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    Outside

    David H. Rothstein, DDS - oralsurgeons - Updated October 2026

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