I am writing to formally complain about my recent visit to your dental office…read more What should have been a normal tooth extraction became an unacceptable experience due to serious sanitation failures and the dentist's dismissive, arrogant demeanor toward both patients and staff. While seated in the waiting room, I personally observed multiple cockroaches casually walking across the floor in plain view of other patients. This is not a minor oversight. A medical/dental facility that allows vermin to roam freely in patient areas demonstrates a fundamental failure of basic hygiene standards. Dental offices handle open mouths, instruments, and infection control; the presence of roaches raises legitimate concerns about cleanliness throughout the practice, including treatment areas. No patient should have to sit in a waiting room watching pests while waiting to be seen. Compounding the problem was the dentist's conduct. Throughout the visit he treated his staff with open contempt--speaking to them sharply, dismissing their input, and generally behaving as though they were an inconvenience rather than professionals assisting in patient care. The atmosphere was tense and demeaning. Staff should not be required to endure that kind of treatment in a workplace, especially one that holds itself out as a healthcare provider. His attitude toward patients was equally objectionable. He was arrogant, condescending, and clearly operating under the impression that his credentials exempt him from basic courtesy or accountability. Questions were brushed aside, concerns minimized, and the overall interaction left the impression that patients exist primarily to absorb his expertise rather than to receive respectful care. That posture is neither professional nor acceptable. These issues are not trivial. Visible infestation of a waiting room in a clinical setting is a public-health red flag. Treating employees as second-class and patients as beneath consideration reflects a toxic culture that should not be tolerated in any healthcare practice. I expect a prompt written response addressing my review posted today..... * Immediate corrective action regarding pest control and documented sanitation improvements * How the practice will ensure staff are treated with basic professional respect * Assurance that patient interactions will meet ordinary standards of courtesy and accountability I am prepared to escalate this matter to the state dental board, health department, and relevant review platforms if these concerns are not taken seriously. Please confirm receipt of this complaint and provide a substantive response ONLINE, within 10 business days again in response to this review. DO BETTER. Sincerely, Disgusted.

I have had several implants done by Russ in last few years and top notch service all around from…read morethe front desk to the surgical assistants as well. I would recommend this office for sure.

Despite the delay in scheduling the extraction of a fractured molar due to the illness of the oral…read moresurgeon on the original appointment date, when the hour finally arrived over one month later I was pleased overall with the experience. Two visits were required. First, a two minute evaluation with the surgeon to allow him a visual check on my condition, and to briefly discuss the appropriate anesthesia (local or general) for the procedure. My cracked and partially missing tooth was fairly straight forward, so we agreed that a local would be sufficient. Two months later on the appointed day, I appeared a few minutes early in case there was paperwork, although I had submitted the dentist's information before the first appointment. Still, there appeared to be a lack of coordination between the front desk and the part time surgical team (including surgeon), so I sat in the waiting room for 40 minutes being ignored by the staff until the surgical assistant wondered where I was and why I hadn't been sent back to their small work area in back. Turned out, there were a bit more questions to answer, which I completed quickly. Shortly, the surgeon came in and began sedating my gums around the tooth to be removed. He injected a lot of numbing agent and it took a while for it to do its job. He returned a third time with one more shot for good measure and went after the broken soldier with a dental pliers. He torqued and yanked and pulled and had that bad boy out in about two minutes. I had to ask if it was extracted and was pleased when he was affirmative. Not completely painless, but so fast that I had no complaints. I was out of the chair and preparing to leave just a few minutes later. The assistant gave me a bag with gauze, ice bag and written directions to take home. It would have been more comprehensive had she explained everything I should be doing, such as to take ibuprofen and Tylenol Extra Strength as soon as I got home before the local anesthetic wore off, and how to use the gauze and ice pack, but luckily I read the instructions and avoided any problems. 24 hours later and I am without pain, nor bleeding and haven't needed the ice pack for swelling. All good. Still careful what I eat, and admit to a mild brain fog from the remains of the anesthesia in my system. Four Surgical Stars for the folks who took care of me well. Two Uncoordinated Stars for the lack of same between the front desk and the surgical crew.

I was very aggravated. I've been going there since my son was three years old. They schedule me for…read morean appointment. I expect it to be at that time. They didn't take me till 25 minutes later so I spoke up to the receptionist & asked what's going on & of course she didn't know then they finally take my son back and I'm at that point where I am upset & aggravated because if we were late, it would've been a different story, but they didn't even apologize & warn me that they were delayed because they had an emergency, yes that happens, but communication is key, They could've told the receptionist to let their next patient know that they were running behind, that way the patient can decide if they would like to wait or reschedule. Why give me an appointment if it's not going to be at that time then the girl had an attitude when I confronted her & at that point I had to ask for the manager because I could not believe how they were going to let it go without letting me know I'm sorry we're delayed That simple & would you like to wait or reschedule? It's rude and inconsiderate, meanwhile, I have work to go to and they could care less. The manager tried saying that I should not have got upset with the receptionist, it's not her fought & she also said that workers were witnesses saying that the girl did not have an attitude when yes, she did and they claim she apologized & No, she didn't now my 10 year-old told me later that he didn't hear her say sorry & I know she didn't & she let what I was saying go in one ear & out the other, she was not sympathetic at all meanwhile I tried to not do this in front of my child, but it was a little hard to control myself when I am upset and angry because my son was nervous about his appointment like most kids are, but then we have a bad experience with the time we waited and how they treated me. Help make my son feel comfortable., he's a kid. It was very unprofessional for working on a child. I do not recommend taking your children to this dentist office You want it to be more kid friendly make the kids feel more comfortable. It's more of an adult environment In my opinion I also don't like how if I say girl apologize I'm telling the truth of course the workers are all gonna say she did because they are helping defend her then later another thing, my son heard the girls at the desk talking about my situation. It's so unprofessional The other issue I had is after we left my son said he heard them talking about me, the girl Courtney upfront was asking the receptionist if I paid the girl told her no Courtney said of course not, that is so unprofessional, the customer service there sucks

Just came back from what to me was a very scary thing. Wisdom teeth extraction. Can't say good…read moreenough things about Mark and his entire staff. Absolutely first rate. Thank you so much for doing what you do and did. Could not be more pleased.

Be aware they charge $340 for a consultation, that doesn't even include X-rays. I was under the…read moreimpression consultations are free. They did not inform me would be billed.

I had to go to Dr. Gunawardena for a tooth implant. It's the only tooth I've ever lost (courtesy of…read morethe incompetence of a dentist I used to go to in Brooklyn, NY - see my review dated 5-24-19) and I was hardly thrilled. Removing the tooth was an unpleasant experience, as it came apart and my jaw had to be cut open to remove the remaining shards. Still, Dr. Gunawardena did a phenomenal job. Under the circumstances, nobody could've done better. My jaw healed up nicely, and with the ruined tooth removed the implant procedure was a cakewalk. The implant is now fully set and rock solid and I just went for my crown fitting. I am looking forward to having my jaw and eating both back to normal. Thank you, Dr. D. N. Gunawardena and all the staff there. You guys are the best!

From the owner: Oral and Maxillofacial Surgeryread more

My wife had her wisdom teeth extracted today. Before she went into the OR I requested to have her…read moreteeth retired to us after the surgery. They said "No" I asked why and she told be it's against OSHA. I expected this might be an issue and did my research before hand and told her that there is no Law or rule issued by the CDC or OSHA stating that it prohibited to return extracted teeth. They then told me "it's simply against our policy". That may be. But they tried to shut me up with a lie about OSHA. I found that to be a slap in the face and I am extremely disappointed that they just brushed me off on the issue. I asked to read the policy on this matter and they failed to give me any written literature stating I can not walk out with extracted teeth. This is a house of lies.

I had to have major dental work done, and the first step was to get my wisdom teeth out, which were…read morehighly impacted, and Dr Rothstein was the only one I could find that took my insurance and could get them out asap. First off, let me just say the receptionist is 50/50. The younger women truly love their job and treat you with respect. There was an older lady who was downright rude. She misplaced my referral and xrays, all of which had to be redone and delay me even more. Then when I tried to fix an error on my chart (forgot a prescription), she chewed me out, and went so far as to show me on my chart where I DIDN'T write it down. Then proceeded to take a 5 minute personal call in front of me, instead of excusing herself and asking someone else to check me out, she instead made me wait. Once I was in the back, I had to watch a video from the 80s about the risks of getting my teeth removed. After that, Dr Rothstein came in and gave me a very rehearsed speech and went over the options that I had for surgery. At this point I was comfortable with him and made the appointment to get them removed. I had my teeth removed in March, and had a few followups to make sure that I was healed up, and everything seemed fine, and started the long process of all the work (root canals, a cavity or 2, and 6 porcelain caps) A few weeks ago, I had a very sharp pain in the back of my mouth where my tooth was extracted and upon flossing, half my molar came out! I immediately booked an appointment with my dentist, and he checked all of my xrays, and we noticed that the post-extraction ones showed that my back molar was suddenly cracked right after surgery. I understand that these things happen, but to NOT tell a patient is ridiculous! I ended up pulling out my filling along with half my tooth, so now there's a possibility I'll lose this tooth!! Save yourself the trouble, GO SOMEWHERE ELSE!!

Awesome Dr and an awesome staff.. extremely accommodating, and definitely make you feel relaxedread more

Best dentist around!! Dr. Kang is friendly, thorough and personable. Kelsey is great at cleaning…read moreyour teeth and the girls up front in the office are so nice and easy to work with. I tell all of my friends who have problems with their dentist to come here!!!

This practice has supported me through transitioning from significant dental phobia to receiving…read morelong overdue care. Compassionate highly skilled professionals. Special thanks to Dr. Faust, Dr. Sholl, and Kristin Echart!

Lovely welcoming facility. Great vibe when you enter. Highly recommend for any dental work!read more

I really liked Dr. Timian when I saw him a few years back. However, when I tried to book a new…read moreappointment I was told I would have to be scheduled as a new patient due to the amount of time since I was in. Since they aren't currently accepting new patients, they turned me away. Pretty crappy patient care, IMHO.

Dr Timian is to be congratulated! Last week went for my visit and the Doctor fixed a broken tooth…read more I had concerns but for him it was a cinch. He hand crafted the repair and now it's like the rock of Gibraltar Dr Timian is confident and has the right mental attitude and nature with his customers. In and out so fast I couldn't believe it

Dentists are great, hygienists are great, location is convenient, love the office, great hours. My…read morekids love the coin prizes. Highly recommended.

My son Blake loves Sea of Smiles! Dr. Louis is the best! Blake loves him because he's so gentle and…read morethorough. Their staff is great also! Overall Sea of Smiles is an outstanding pediatric dentist. Would highly recommend!!