If I could give lower than 1 star, I would...disgusted parent, here. We booked an extraction for my special needs teen daughter based on the refferal from her dentist. We were told that since no infection was present, no anesthesia would be needed unless we wanted to pay an additional $600 for the luxury of it. My wife and I declined and prepped my daughter for the day and she was ready.
We get there, and we very specifically reiterate what it is we decided on, and again, we were told "it's just an option!"
Then the nurses and surgeon comes in, daughter flat on her back in the chair, and they all commune AROUND her while aggressively selling me that its SUCH a traumatic experience and I should WANT for my kid to have a peaceful exerience and why not just spend the money - IN FRONT OF HER'; Both finance and parent shaming of the highest accord! My daughter starts to get upset and I request that the conversation continue in the hall. I WAS STILL TOLD it was our choice and I said "We are either going to move forward with her surgery or we are going to leave." The surgeon pulled back and said, "Okay but if she suffers discomfort, I am stopping the surgery." I immediately texted my wife and told her, "Expect that this is not going to happen today because we are being set up for failure, here..."
I hate being right.
Sure enough, in mere minutes, the nurse was back out saying, "Yeah she was uncomfortable so we stopped. Reschedule and do so when you can AFFORD the optional anesthesia."
I was left gobsmacked. Now, my daughter is in tears, ande I am doing everything in my power to maintain my composure and leave like a gentleman. On the way out, their secretary says snarkily, "It looks like there was a leftover co-pay from a procedure YOU had here, 15 years ago...do you wanna settle that up?"
That was it - I told them that the whole morning was a clinic in dealing with tone-deaf, insensitive, bait-and-switchers and we would be finishing the procedure with another surgeon.
They love their third party commissions, over there. More than they value human relationships. People are just wallets walking into their office in a high-tax bracket community to them, and it shows.
...I bet if I handed an Amex Black card to the them and let them con me into add-ons, they would have shown a different EQ.
SAD. read more