The emphasis is on PROFESSIONALS. From the first encounter through each interaction that follows,…read moreeveryone works together to collectively meet your dental health needs. You call and Vanessa schedules you, Alicia determines your benefits. You sign up for reminders and you get timely email and/or texts to confirm appointments. You come to appointments and are greeted and made comfortable. An assistant seats you in an exam room and Dr. Rush or Dr. Esmail come in and kindly and professionally address your concerns, questions, and go over the procedures to take place. You are asked frequently how you are doing during your time "in the chair". You get a follow-up phone call the next day to make sure you are happy with the outcome. They do Facebook posts and monthly contests and have a great referral incentive program. . . that's how I got here.
Within the past six months, I have run Drs.Rush and Esmail and their staff through the gamut. I have had an emergency consult, a referral to an endodontist for root canals, a treatment plan established, a CareCredit payment plan set up, cavities filled, changed dental insurance coverage twice, restorative work on root canals completed, old amalgam fillings replaced, a dental cleaning, tooth sensitivities addressed, x-rays, photos, and an orthodontic evaluation! But never once did I feel as though I was being treated by any one individually, meaning, they work as a team and all knew what was going on all the time, so there was no confusion when I walked in as to why I was being seen. It would have been understandable to have been given a standard, run-of-the-mill greeting or to have been asked, "so what are you coming in for today?" but that never happened because the office runs like a singular-minded machine. You are there, your business there is their priority, and you leave feeling like it was truly their pleasure to meet your needs.
Loss of one star because for some people, the proactive, forward-moving nature of the office can be perceived as pushy or over-the-top, but it is simply a no-nonsense, thoroughly business-minded attitude that is preferred to an office where appointments migh be handled sloppily or personnel are gossipy, on their phones or disgruntled with their jobs (like most other places).
EVERYONE might not LOVE it, so I am rating MDP with 4.5 of 5 stars. I am grateful to have found a place where I know I will get proper and attentive but gentle care and know that my comfort matters.
