Very pleased with the communication, service and workmanship of the Dave Sinclair body shop. My car was damaged by an animal strike and their attention to detail was excellent. Eric Enright and Lacie Hausmann were a pleasure to work with. I highly recommend them. read more

I want to commend Service Manager Matt Hackney at Dave Sinclair Lincoln in South County for addressing all of my concerns during my recent visit with my 2011 Lincoln Town Car. He was a pleasure to work with, and it is obvious he has the goal of keeping customers happy so they will return for service in the future, which is what I will be doing. read more

I don't particularly enjoy having to go through the car buying process. After the experience I had with Rob Fulmer at Dave Sinclair, I can say that I have changed my opinion. Buying a car from Rob was painless, stress free, uncomplicated, without pressure, and just easy. Rob is a kind, unassuming and caring salesperson. Next time you have to buy a car, ask for Rob. You will be happy you did. Thanks, Rob! read more

I am very dissatisfied with what happen to my car when I took my 2013 Buick Regal GS for repairs after a fender bender... Well we took photos before I had it towed on a flat bed truck... I personally authorized Dave Sinclair body shop to a tear down so they could notify insurance how much the damages we going to be...Well the secretary Julie informed me that they declared my car a total loss... I then contact insurance and notify them I want a buy back price, they said 1,400.00 I go back up to have the same company to tow my car back to my house on a flatbed tow truck. Julie then asked me if we'd like them to put it back together for 125.00? We declined. When the car arrived my husband started trying to inspect what all they did.. come to find out they left 50% of the parts they removed In the car the rest are yet to be found. My car was damaged more than what it was before I took it there! We've been in contact with Dan Sinclair senior and he is not willing to fix the damage they did to my car, the bumper cover looks like someone uses it as a sled down asphalt please see the before and after pictures!!! I WARN YOU DO NOT TAKE YOUR CAR HERE FOR REPAIR AT THE BODY SHOP! A tear down means we will destroy your property and not to a thing to reconcile this issue. Please view the photos and heed my warning!!! The first photos are of when I had it towed to the body shop safe and secure in the body shop parking lot! The last few is the bumper cover when I went to have it towed back to my driveway. There was even damage on the opposite side of the car where the impact happened. Hope this helps make your decision a whole lot easier! On where NOT to take your car! read more

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Dave Sinclair, Hmm ( slogan if it's not right we will make it right ) we will just see. Bought a new Ford Edge love the car but so far have had one of the worst customer service experience ever. So Dave Sinclair financial department forgot to have my wife and I sign the back of the title of the car we traded in, now ok I get it but they are holding our new car paper hostage until we come up and sign the back of the title. Now I am the customer I did not forget to do my part but yet I am the one being inconvenienced. This is what we are dealing with now. Now let me tell you about when we went to pick the Edge up. It was raining so when we went to look the car over my wife said can we pull the Edge indoors do we can inspect the vehicle. One would think this is not a big request but no we were handed an umbrella. Hmmm I guess on the upside Dave Sinclair offered an umbrella! Now let's talk the one switch-a ru there were supposed to be pin stripes at a charge of $199.00 the pin stripes were not on the car and the tally sheet for the car had mysteriously disappeared from the file and she was told that the price was adjusted. Now we know it wasn't or why would they not show us the tally sheet Dave Sinclair had every other note in the file. Hmmm now we had an agreement on a tow hitch to be put on now after I leave to go back to work and leave my wife to finish up this agreement is forgotten and she was told oh you can go to U-haul they install them cheap. At this time I would not recommend anyone to Dave Sinclair ( now if Dave Sinclair makes it right ) I will remove and or update this post. read more

My husband and I bought a 2018 Pacifica. It was by far THE BEST car buying experience we have ever had. The sales staff went out of their way to answer and research any question we had. Our rep texted, emailed, and called with whatever we needed even months after the sale. All with NO pressure to buy. They offered $2000 more on our trade in than the Chrysler-Dodge dealer we had previously bought 2 vehicles from. And we didn't tell them what we'd been offered. We were given honest information when considering extended warranty and service contracts, again with no pressure to buy. We were given contact info from the management and president, both members of the Sinclair family who couldn't have been nicer. Then, due to Covid, I tried to mail my registration and fees to Jefferson City instead of going to the DMV. That all went wrong. And again, the staff took care of all of it. They called Jefferson City to see what was needed, sent in the paperwork and fees for us, and continued calling to be sure it got taken care of. I've never seen customer service like this. And the service department is great, too. Lots of staff for a quick check-in and check-out, and a shuttle service. I would recommend them to anyone! read more

it is really bad that i test drove a car and advised the sales person that there was something wrong with the brakes and he relayed that information to the sales manager or shall i say "negotiator" and he the sales manager tried as well as succeeded in convincing us that the noise we were hearing was from the car being power washed...we told him about 3 times the brakes needed to be fixed or something was wrong with them...we trusted them and their word and went ahead and purchased the car...but the noise never went away and 2 days later the rear brakes and wheels started to lock up and made us almost slide into the back of someone...we have been to the service department 4 times and assured each time that the problem was fixed...only to take the car to an outside mechanic and find out that nothing was fixed or replaced....that your service department only "adjusted" the brakes and with the way the brakes are now we could potentially harm ourselves or someone else.....we advised your service department of what 2..not 1...outside mechanics said and we bought the car back again earlier this week....was told they were fixed but yet the same problem is happening.....you guys are not standing by your logan of "if it aint right you'll get it right"...because the brakes on this car aint right and are an extreme hazard. i don't know how this car passed inspection according to mechanic we had look at the car....any real mechanic can see what the problem is from first glance..according to the second mechanic....but i guess when you do your own inspections that would explain how a car with extreme brake problems and brake fluid leaking would pass........i would think this was a major safety hazard that you sold this car to us in this condition and will not fix it properly....i told the sales manager that this car was for my teenage son and safety was very important to me....he assured us the car was great and they you guys don't even sell cars in bad condition...you just "junk" them. but i guess the safety of a minor is little to no concern if yours now that the car is off the lot and sold........i surely hope none of you have teens that are getting ready to drive and someone sells them a car that could potentially kill / harm them or someone else while they are driving....i guess the value on the life of a little black teenager is worth what...about $5000...the price of the car.....wow...... how can you people live with yourselves knowing what you know about this car......i bet god and mr. sinclair are really smiling down on you right now......try not...and on top of all that...they wanted to sell the car to me for $6495.00 but then i told them the car only kelly blue booked for $5900.00 and the sales manager offered it to me for $5800.00 on the saturday before i even purchased it.....ohhh then the price haggleing and negotiating began..... read more