1) EXTREMELY Unprofessional, they expect you to hunt them down 2) NONCHALANTLY passes you around, ADAM gave us to another guy trying to help some lady with dwi's that didn't have a license 3) Tried to low ball on my trade, when we refused the offer ISAIAH held our keys and said " let me go talk them again" and MAGICALLY came back with an offer of an extra $3000.00 4) Tried to request a $500 for a car locators fee 5) We originally met with Adam, he passed us on to a guy that didn't even speak or acknowledge us we originally came in and he walked over us twice. 6) Called back and ISAIAH said "I can make it easy or harder when looking over the contract. It'll be easier if we came in Constantly trying to get a down payment AFTER we were approved for the full amount of the loan 7) KEPT stalling us out, and said FEES FOR FINDING CAR WOULD BE WAVED, and then recanted on that!!! 8) Said that we had to deal with two salesperson because they are human and they arent there everyday 9) Said it was a special circumstance loan, WHEN WERE APPROVED FOR THE ENTIRE AMOUNT THROUGH THE MANUFACTURER!!!! 10) I was told 10 different things from 5 different people 11) The finance person Ryan is IMPATIENT & EXTREMELY RUDE!!! 12) THEY DO NOT VALILUE THEIR CUSTOMERS 13) IF THEY CANNOT MAKE MONEY OFF OF YOU, YOU ARE IRRELEVANT WE ARE VERY DISPLEASED AND LEFT!!!! DO NOT DO BUSINESS WITH THEM, THEY TRY FINESSE YOU, INTIMIDATE YOU, AS WELL BAIT & SWITCH YOU P.S THE REVIEWS ON THEIR WEBSITE AS YOU CAN SEE THEY PICK OUT ALL OF THE GOOD ONES. read more

They literally had me waiting for a shuttle 5 mins away for OVER an hour I was at 54th street bar and grill I called @12:21 and was told shuttle should be back soon! After I was already waiting for 2 hours waiting that was fine it's the fact they tell you the shuttle can only take you 5-6 mins out then why was I sat and waiting for over and hour!!!! Never again read more

We were on vacation and our engine underside splashguard broke its clips. We had 600 miles before home and called Suntrup in a panic. They had us come in and fixed it for free for us and in less than 15 minutes. We are very grateful and thankful for their excellent service. ( we are also looking into buying a car from them, despite being 600 miles away!) read more

Would not do business here. They do the bait and switch often. If they sent you a letter they'll ask for it then take it and won't give it back. They'll hold you hostage by taking your keys during the numbers talk and when you don't agree on numbers they hound you about your finances and won't let up even after telling them you need to look over your finances and talk to your spouse. Worst dealership I've dealt with in a long time read more

I purchased my vehicle from them. 2 weeks in had to take it back. They gave me run around took it again same thing again run around. Took it back they said it's fix I had to pay $800. Guess what same problem. Had the car for 2 year's now. Still same problem. I so tired of going back and forth with these people don't no what they are doing. They will never get it back again. I will never recommend anyone to purchase are take their vehicle there for anything. I lost count how many times they had my car. I'm still riding around with the same problem. Never again. read more

I live the service! I bought my Pathfinder from Mary and loved the experience! She was so nice and knowledgeable. The fastest purchase I have ever made. I will definitely keep this dealership for future purchases. read more

Suntrup Nissan - Car Dealers Near Me - St. Louis, Missouri

We took our Infinti QX50 to Suntrup Nissan instead of the service center we normally use, thinking since they were close and a dealership it was a better choice. The appointment was Tuesday morning for a Wednesday pickup. We did not get our car back until Friday evening , and only half the repairs were done. They said they didn't see all the needed repairs and then said they forgot to do them. In the time it was there no one in the service dept. would return our calls. We had to physically go to the dealership Friday to talk to someone. We spoke to a manager who was very polite, but clearly was annoyed he had to speak with us. We have two Nissan vehicles and will NEVER use or recommend Suntrup. The cashier was the only person that was understanding. There is a reason for their low rating, customer service is not their their priority. read more

Terrible... I tagged along on a car search and we were shown a 2021 SUV with 80K + miles for $21K. Due to the high mileage, I asked why the car was being traded in, the sales rep suggests it was a family looking to upgrade to a new model year. On the sticker price, it notes that you can have your own personal mechanic look at the vehicle, if requested. Again, given the high mileage, this seems like a reasonable request. The sales rep says it's not necessary because they're already inspected and that her mom gets her car serviced at their dealership. I asked again because that doesn't answer the question and she repeats, it's not necessary - red flag # 1 We are then introduced to a different sales representative. In the chat about the new car, we mentioned that there is an outstanding balance on the car of ~ $1700. This rep says, he can't combine the two loans because of the debt-income ratio and the bank wouldn't approve. Huh? You're refinancing a loan, he's already pre-approved for an amount lower than sales price of the interested car. Why wouldn't he be able to add the previous loan. After talking in circles and not making much sense "she looks into" his request and what the bank wouldn't approve 5 minutes prior, miraculously, there was no longer an issue. Red Flag # 2 We ask this sales rep about having a mechanic inspect the car, she says, a personal mechanic can only inspect the car once the contract is signed (which is beyond ridiculous). Red Flag # 3 We test drove the car just to chat about the negative experience and noticed stains in the seats and floors, damaged interior and missing /worn buttons. At this point we're over it and came back a few minutes later. After letting the second rep know that we weren't interested, a third rep came out with another set of red flags. She claimed that she had to work out a deal with the bank in order to approve the loan and that the bank/dealership prefers to close out all deals by the end of the month (forgot to mention, he was approved on 12/30 and we went on 12/31). Because of that she couldn't promise that the bank would honor the loan after 01/01/2025. Red Flag # 4 Most pre-approvals are good for ~ 30 days but if not they're definitely good for longer than 24 hours. Lastly, we asked if the car was a trade-in from a rental car company because the first sales rep didn't seem like she was well/ -versed in the vehicle and she said most likely. Red Flag # 5 If I were shopping for a car, I would avoid this place at all costs. Or at least avoid taking to Katherine, Brittany and Julie. read more

Added two interior lights, dash cam, exterior lights and tinted windows to new Rogue. They took 7 days total to do it. Only giving me a rental one day. They gave my keys and car to an outside tinting service that took my car off premises buy who knows driving it while my car app shows I've lost 110 of the expected miles in my gas tank. So probably 75 actual miles of a total stranger driving a car they obviously were enjoying them selves. I dont know the actual miles added yet because again they need to keep it another day. So much for a pristine new motor. Or the extra 6 days without a car from the 1 day I was told origionaly. And not once did I get a call about my car other than a return call. Every day I called to find out where my car was and told idk, I'll call you back. Just to say another day. read more

I just bought a car from them and put $3,000 down just for the car to have multiple problems. Door handle broke, TPMS got recalled, car resets when I hit a bump and now my starter just went out. Haven't had this car a month read more

Literally sat at Suntrup for over an hour trying to talk to a sales associate to see about trading in my car and not a single associate spoke to me or tried to help me. So ridiculous considering I am a return customer. read more

Clean friendly and honest dealership. And I worked with an honest USED CAR SALESPERSON. You say what? An honest used car salesperson? Now that is an oxymoron. But yes, I worked with Jonanthan Stepehens, we cut a clean and fair deal. Closing was easy and no pressure to up sell to anything. I am happy with my Frontier purchase and would recommend Jon to anyone looking for a new or used car. read more

Collin was ok as far as salesmen go. He did stay late the day I bought my car to make sure I got everything out of my trade in. He made sure to greet everyone with me and offer us drinks, the first time in. But he also did make it seem like I had negotiated a better price than they were asking but it was simply lower due to my trade in. But I guess that's on me for not paying better attention. The car was a little overpriced, but that is the norm these days in 2022. (Still bought it though) The financing was the worst. I was pre-approved and was told they could get me a better rate so I decided to go with them, went back and they couldn't get me approved at any rate even close to my pre-approval. So I wasted multiple trips going back and forth. After paying the dealer to cover taxes. They were supposed to pay them for me and save me a trip to the DMV, they did not. They not only did not, they sent me a single check instead of 2. So I overpaid the revenue man and still had to cover the DMV out of my pocket. Now I have to try and get my overpayment back from the tax man. Was told a new tag would be 50 bucks so I went that route, guess what? It was not, should have kept my plate. I had tried calling multiple times and can get NOONE to return my calls. The stereotypical 80's used car salesmen would cringe at the practices of this dealer. There is 0 chance I will ever return. Was one mistruth after another. This is an edited review, I had previously though maybe my experience wasn't half bad. This whole experience has been hands down the worst car buying experience I have ever had and I once bought a used car that blew a motor within 3 days of buying it. read more

Just FYI .... Service Department is awful ... takes 3 months to get Appt. For oil changes... I am writing Nissan Corporate for the amount of money we paid for the maintenance BS program ... it was a scam .... Do not buy it ... read more

Suntrup Nissan - 2020 Nissan Murano - Car Dealers Near Me - St. Louis, Missouri

0 is the best I can do. It was a bad experience. My salesman was the worst and the finance guy not much better

Beware when dealing with the finance person. They will scam you and not tell you they are adding on a bunch of crap. DO NOT GET ANY OF IT. Especially the GAP insurance which they will push because they get a cut. When you actually do need to file a GAP claim because your car was stolen or totaled, it will be a nightmare and be prepared to wait months to get paid. They will drag it on forever. The person will tell you their GAP insurance is "better." Again, a scam. And their finance person performed 8 hard inquiries which hurt my credit score. BEWARE! You have been warned! read more

My husband and I bought a used car on 5/16 with cash and a trade-in. The car wasn't ready for us until 5/23 (which was known and agreed to). Now it's 6/9 and we have yet to receive our title, inspection papers, et al. Nothing has been received. Repeated texts to salesman and phone calls not answered. Resorting to leaving a bad review in hopes of getting our paperwork so we can get the car legally registered. Apparently once they have your money, the customer service ends. Consider yourself warned. Update: 6/26/20. STILL NO TITLE or inspection certificates recieved. One message left saying that they haven't gotten the clear title yet (prev owner). Some Coronavirus excuse laid out. I've done some stuff this month via mail with the DMV this month and it took 4 days. Wow, right? Update 7/2/20: Finally got our paperwork in the mail, take off the afternoon from work, and head to the DMV. Things are looking up -- no huge line! Oh, but guess what? The car needed an emissions inspection and THEY DIDN'T DO IT. And somehow, I'm not surprised. This place is just shockingly terrible. read more

I would rate 0 stars if I could. The service department is horrible and they insist you use it to keep a cars in warranty. Over the years, I have had nothing but bad experiences here. My car will stink when it comes back to me after service, the last time I had a car serviced here, I didn't have the money to buy tires from them. I was shamed in the waiting area and multiple employees approached me and said my car was too "dangerous". MULTIPLE. When I paid in cash the cashier heavily sighed and seemed rather bothered about having to count it. I have not returned. I don't care about an extra warranty enough to feel like that again as patron at an establishment that is supposed to have "customer service". Today my daughter went to get her oil changed and they told her they needed to "top off her brake fluid", didn't explain to her they were flushing her lines and charged her $139. When I called to ask questions, I have repeatedly gotten the service departments voicemail and no one calls me back. When I've called about other problems or questions in the past, I have never received a return phone call. The woman that answered the phone told me there was no way for her to reach them and she was unwilling or unable to physically go get someone. I will discourage anyone that will listen from purchasing a car or using this place for service. read more

Awful customer service, 7:10 Appointment that I waited a week for, only to find out 7 hours after dropping my vehicle off that they would not be able to get to it. What the point of even taking an appointment! One star is to many. read more

We love our Nissan Rogue .....But ..........Not a Great experience ......Still waiting for our promised refund for money we had to pay The DMV for their mistake . And , we had other issues with our Sales Person read more

Don't listen to all these negative reviews. No business is perfect and flawless but this dealer is by far one of the best dealerships in the area. I purchased a 2016 Altima from them this past weekend and am in love with it! The salesman Brian was great and I didn't feel pressured once. I highly recommend checking out vehicles at Suntrup! read more

Suntrup Nissan - Car Dealers Near Me - St. Louis, Missouri

I would give 0 star if I can. Totally SCAM. The car wasn't reliable, salesman are really rude. They don't want to do business with you, just see who they can fool. I try to change battery and my old one was returnable, they told me not possible, I have to pay extra to take my own battery back. read more

I purchased a 2023 Nissan Rogue in January. I purchased a service contract and paint contract. I don't drive enough for that and if a paint job won't last 3 years then...... but that's on me not the sales department. I needed to take my car in for an oil change every 6 months or every 5000 miles. I had recently been on a trip to New Orleans and noticed a couple of things, noise on the drivers side of the engine and when I used my back wipers they click every time they move. Now my back seat seat belts stay on for about 5 minutes before shutting off and nobody is in the backseat. when I took it in for the oil change they were suppose to check everything but mysteriously it was going to take them 3 or 4 hours before they could diagnosis because they were busy. so wh didn't they tell me when I made my appointment? Anyway, I've contacted them 3 times with no call back. Lousy service however the sales department was very good. I've had 8 Hondas and always had good service. Mistake to buy Nissan and will probably buy ano Honda in the next couple of months. Wish I had read Yelp before buying. read more

Absolutely worthless and incompetent staff. Love the Nissan Rogue, but it is not worth working with the employees at this location. Other locations in the STL area will match their prices (I bought from this location because I initially liked my sales rep), but I should have gone to the other Nissan dealerships in the area that offered to match the price. Save yourself hours of misery by avoiding this dealership. This has been the worst experience with a car dealership. I am happy to provide more details if you are considering purchasing a vehicle from Suntrup Nissan. read more

Sam is the best. He worked with my hectic schedule. He was fast and efficient. Buying a car can be stressful, Sam's sense of humor made it easy. Will absolutely buying my next car here read more

What a great purchase experience. Love their inventory. Best prices in town. Went to Carmax and it sucked. But suntrup was totally different. Don't know of a better dealership and inventory to shop from. Will go here from now on. Negative Reviews here seem to have been for the repair shop not the actual sales department so not sure why they're combined. But clearly bc all my friends who have bought from here all love their cars as much as I could imagine. Don't go anywhere else If you're undecided suntrup is the go-to must! read more

RE: 2018 Nissan Murano purchase price $38,843. Worst buying experience of my life and I'm 65+. I was an easy sale, didn't even have to do the 'test ride' thing. Knew what I wanted when I walked in and purchased the same day. (Warning) Don't get talked into the extended warranty you can't believe the commission they make off these!! If you change your mind after a very few days it may take you 90 days to get your money back. Highly aggravated with these people. read more

Dont think that their "Fresh start" financing is not just like all the rest. It's a sham. They say they will work with folks that have credit score issues but qualify in all the other categories (income, debt ratio). Simply not true. They get people who need the help to fill out an application and take a hard pull against their credit just to be told no. It is simply a way to pull a few extra sales in. They are not doing anything different to help anyone but themselves sell an extra car or two while folks who don't need any extra negative remarks on their score take a few point hit for a hard pull. read more

I purchased my 2014 Nissan Altima at Suntrup in 2014. They regularly send service adds that I found in most cases were deceptive in nature because they would qualify the add with a "Starting At " qualifier. It was time time for my Altima to have a transmission fluid exchange service and on Suntrup's website they were offering a special for $189.95 with the normal qualifier "Starting At". Since the Altima is a relatively basic vehicle I thought the price would be near the add price. To my surprise the service technician told me the price would be $340! I was told the add does not include CVT transmissions. The technician seemed to be proud of his gotch you comment. My problem with this add is that since the early 2000's Nissan only uses CVT transmissions except for a few of their trucks. When I pointed this out to the technician he agreed with my assessment that very few vehicles would qualify for the advertised sale price. In my opinion if CVT transmissions were to be excluded this should have been made clear in the add. They obviously avoid stating this so that dummies like me who believed the dealer would not issue such an add to their customer based on principal, show up for service at their dealership. read more

I scheduled a service appointment online to have my oil changed, my tires rotated and two recalls completed. My appointment was at 7:40. After realizing I was going to be 20-25 minutes late, I called the service department to ask if I needed to reschedule. I was told no and they said it was not a problem. The service advisor Doug informed me they would have to order parts for the recalls and they would not be able to complete those today. He asked if I was dropping off the vehicle or staying. I informed him I would stay and he said it should be about 90 minutes. I took a seat in the waiting room at 8:15 am. After hitting the 2.5 hour mark, I went to ask Doug if my car was almost done. He said they were doing one of the recalls and it wouldn't be much longer. At the 3 hour mark, I went back to find Doug and he informed me that I had a drop off appointment and he didn't know how much longer it would be. I apologized for not realizing that I had scheduled a drop off appointment but informed him that he told me about 90 minutes and has not once provided me an update or asked if I had time to wait for the recall work to be completed. Doug was incredibly rude and just kept telling me that I had a drop off appointment. I then asked to speak to the service manager. I met with Mason who first apologized and told me he was going to get an update. Mason came back and told me the car was still having the recall work done. He didn't have an estimated time of completion. He then informed me that both the dealership and me are to blame. He said that I was late and scheduled a drop off appointment. I informed Mason that I called to notify them that I was going to be late and was told I didn't need to reschedule. I also informed him that I understand I booked a drop off appointment by mistake but when notifying Doug that I was going to wait, Doug should have indicated that they cannot promise a time due to my appointment being for drop off. He didn't. He indicated my wait would be about 90 minutes. There has been zero communication from doug and this entire experience has been horrible. It is now 11:45 and I'm still sitting in the waiting room waiting for my car. 3.5 hours and counting for a 90 minute appointment and apparently I'm partially to blame. Here's a fun update: my work was done 4 hours later. Mason came out and actually said to me that he was going to discount the work but took the discounts off because he got my review. You read that correctly. He got a bad review and decided to remove the discount. read more

I just had interaction with Jeff Herbert in sales and he handled what I needed him to perfectly and without un needed pressure. He was more than willing to help and they have good prices to boot on new and used vehicles. Go check em out. read more

If you need a new or used car, go to one of Suntrup's locations. Do not buy a car anywhere else. I recently decided I wanted to purchase an electric car. I was looking at the 2018 Leaf for myself and my daughter. I probably filled out 100 different information requests for 100 different dealers, but the response that stood out to me was from Adam Goldfeder. He sent me a video introducing himself. I ended up talking to him on the phone that night, and coming down a few days later. My credit situation wasn't ideal, as I am rebuilding from some recent setbacks. Every single dealer I talked to was promising a million things that I and they both knew they couldn't deliver, just to get me in the door. Adam didn't do that. He looked at the numbers and gave me an honest assessment and said he would do everything he could for us. If Adam tells you something, you can believe it. He doesn't employ dishonest or manipulative tactics to part you from your money. He is an absolute professional, who is genuinely concerned that everyone he works with get a car and a deal that they are absolutely satisfied with, from the car itself to the price, the warranty, and the payments. And he is absolutely dedicated to making that happen. He is truly exceptional. My daughter and I ended up not getting the 2018 model--it just wasn't going to work, even though they searched for every single rebate we could possibly qualify for. But, there was a 2015 Leaf on the lot in perfect condition--it's a one owner car that was a recent trade in with extremely low miles. Adam and the rest of the team worked like crazy to find the absolute best deal for us. They got us exactly what we wanted in terms of price and monthly payment. This could not have been a better experience. This dealership does everything that they can to ensure that the experience of buying a car is the best it can possibly be. Everyone we spoke with was just amazing. If you want to have a good experience and you want to be able to trust your salesman and your dealership, go see Adam Goldfeder at Suntrup Nissan. You will be so glad that you did. read more

All I can say is WATCH YOUR WALLET here! I went in to check on an Altima, I spoke to a salesman named Nathan. Sticker price was 33,800, he offered me a price of 32,000 I told him that their advertised price on the internet was 29,300. I really cant believe what words came out of his mouth. He said "oh Nissan just says that to get people in the door" Can you say bait and switch? On their web site says they will give you $5,000 over Kelly Blue book for your trade in, he offered me $10,000 less, 15K vs 25K. I went to another dealer paid $29K for their car and they gave me $22K of my trade. Their web site states they will give you $50. For comming in and taking a test drive, I asked him about that twice and he told me that he will forward it to me via email, called him once still nothing. "BUYER BE AWARE" read more

Having been a director of maintenance in trucking for many years I would not recommend anyone utilize this shop location. You will be treated rude, they will repair things that don't make sense, and without telling you. Communication is done via text, irregular at best on updates, etc. Afraid to work on vehicles that aren't in pristine condition which is absolutely not the nature of great technicians and shop leaders. Great shops and technicians will take on challenges and or provide guidance/recommendations. They find ways to say yes or take the time to help a customer solve their problem. read more

I waited over 3 weeks to get an appointment to have my oil changed. I arrived 15 minutes before my appointment time and waited inside. 1 hour and 30 minutes later I find they hadn't even started on my car! I was told my appointment was just to talk to the intact person, it doesn't mean that's the appointment for the work to start! (Why do I need an appointment to talk to someone? When all I need is a damn oil change) I make appointments so I don't have to wait all day and they suggest appointments to prevent long waits...but here I sit 2 hours after I arrived and I'm still waiting. I requested a rental because I have another appointment and of course a car dealership doesn't have those either! This place is a joke. read more

I made an appointment to have my oil changed and tires rotated at 8:15AM on 3/10. I arrived 10 minutes early. At 12:00PM I was told there was a miscommunication and that they were only then taking my car to be serviced. It was not completed until 1:30PM. I didn't receive an apology until I was handed my keys 5 hours and 15 minutes after arriving. I had to use a day off from work to get this done and wasted 1/2 of it in the lobby. I have to take it there to maintain the power-train warranty. I guess they feel that they don't have to provide any level of customer service since I'm required to only use their service department. read more

I purchased a 2019 Nissan rogue on 10/26/2022 from this place and have regretted the purchase since the day I bought it. I was pressured to buy and made a rash decision because of this by a sales person by the name of Oz. I felt intimidated and rushed to make a decision way to fast and he spoke a mile a minute and he barely even let me read the paperwork and the car fax , he wanted to tell me the information instead of me reading all of it. I am so frustrated with that purchase and will never buy from this place ever again. Then the finance guy, Joe Dawiclonski conned me into a add on warranty to the tune of $2850 saying it would only raise my car payment by $10, that was bull as well. I traded the car in less than 6 months later. I hated the experience at Nissan Rogue and the entire staff. I was also told I would have a lifetime of free oil changes and tire rotation which I found was another lie by Joe Dawiclonski. I've tried calling him a extention 175, 4 times and also another finance person named Jill at extention 231for a return of some of the money I paid out on this warranty . Like I said traded the Nissan in and I'm entitled to a return of a large portion of the warranty money . These people need to call me so I can get in there to show them the sale papers of the trade in of the Nissan and the mileage on it when I traded it in!!! What gives here???? Very disappointed with this company and what they do not stand behind never purchase from any one here!! Liars, cheats, thrifts , con artist at its best. But hey you would screw a woman and a mother over right. read more

Classic "bait and switch". Salesman quoted a price, wrote it on a business card, we came back the next day and the price was $2000 more. Stacey Tijerina, Pre-Owned Sales Specialist, Suntrup Nissan of South County was shown the card yet still refused to meet quoted price, although she apologized for the new salesman. Shady. read more

Suntrup gave me a fair price on my trade. Others dealerships were trying to get one over on me by low-balling me and acting like I was an idiot for expecting a square deal. Well i think Suntrup really believes that everyone should expect a fair deal and their purchasing team( I worked with "Peanut") were down-to-earth, honest guys. I appreciate your help getting my Buick sold and I will be putting your name out there. My next purchase will be with Suntrup network. This is how you get more business:) read more

Sold me a car with a defective CVT, defective ECC and tried to get it fixed more than 3 times. They failed to uphold their warranty after selling me a POS car. Replaced the trans. Still wasn't right but they denied anything was wrong. ECC failed catastrophically many miles later and I was stuck paying the bill at another dealer. NEVER do business with them!!! Had to finally go to Bommarito to get it fixed properly. I realize I am now out of warranty but it does not change the fact you all had 3 chances to fix it snd failed!!! Your service manager is also incredibly rude. they will of course reply and deny and scapegoat this issue as caused by another accident that happened way after the issue and they replaced the cvt. Wont stop me from sharing your negligence. reply how you want suntrup, you failed and sold me faulty parts to boot after the fact. Please try to deny that!!! I have the paper work and it was verified by a true dealer. read more