Third time here since I bought my tires from them this past January…read more Nice guys and service seems fine but they are sooo slow! They seem to be very understaffed. They have a steady stream of customers coming through the doors all the time. I should know, I've sat here for hours waiting for them to complete service on my vehicle. This time I had an appt to fix a leaky tire - they found a nail- and a state inspection. They got to the nail right away but now 90 minutes waiting here, they still haven't started my inspection. If you consider trying them I'd suggest dropping your vehicle rather than waiting. If you're in a hurry it may be a frustrating experience. The last time I was here, I had an appt for wheel alignment. My spot was pushed back 90 minutes after I arrived. They said they were shot handed. They finally completed their work 3.5 hours later. I still trust them more than those weasels over at Dobbs though.... UPDATE- Ok, after almost two hours I'm done. The guys finished off great and were highly professional. I feel guilty for complaining. I don't believe the slow service is because of the employees. Management needs to review their staffing needs and adjust. The front desk guys and service techs are fantastic!

I made an appointment online to get two new tires. I tried to call the store to confirm my…read moreappointment and they work would be completed within an hour but I was routed to a call center. Why make it hard to call the store? The work was done timely. The two employees I had contact with were professional and friendly. The customer waiting area is underwhelming.

Asked and received a quote for set of Pirelli tires, and price was $150 (16%) less than the…read moreKirkwood independent near Big Bend and S Kirkwood Roads, where I purchased my last set, and the Plaza quote was for a V speed rating versus the lower H rated tire from the independent. Tires identical otherwise. Both included protection packages and free rotations. Independent tried to sell alignment at time of quote. Plaza showed me the print out after installation showing alignment was perfect, and thus unneeded. Entire transaction was completed in less than an hour by a courteous staff. The independent would have had to order and installation would have been a minimum of a two-day wait.

Do not go here. It seems like a good deal and of course they can do all the basic work for a decent…read moreprice but eventually they will try to screw you. I could write six more paragraphs in detail but trust me they will try to screw you. Went in for a free lifetime alignment and left with $1100 of overpriced tie rod ends, but they didn't mention the other $4000 in components (upper and lower front control, arms, sway bars, rear upper control arms) that also needed to be replaced a couple months later. Another occasion took a car in for oil change that was running roughly, but I was going to work on it and did not want them to do anything about it. They called to let me know it needed $1600 for three coil packs. Right before taking it there I put a scanner on the car and I knew it needed one coil pack so I picked it up because I knew they were lying and I took it to AutoZone and put it on their scanner and it only needed one coil pack. Then I took it to a real repair shop where they replaced one coil pack and it ran perfectly.

Best ever! Wonderful customer service and they do amazing work at a fair cost! I highly recommend…read morethem!

A rare gem! Ellisville T&S has amazing customer service, great communication, and very reasonable…read moreprices. They don't nickel and dime you, and are very honest. We have been coming here for years and will continue to do so!

I went to this place when I desperately needed an oil change and couldn't get into my dealership or…read morelocal garage. They had good reviews, so I felt like I wouldn't be sold a bunch of "extra bs" because I am a woman. I was a little shocked at the price of an oil change on my vehicle ($150+) but because I had waited so long, that's on me. The waiting area is nice and comfortable, with clean restrooms. After my service was complete, they brought out my paperwork. According to them, my passenger axle was "busted", I needed all new tires and all new brakes. I just paid for my oil change and told them I would have my regular mechanic check everything out. When I went to check my paperwork, I noticed they had charged me for someone else's service! My regular mechanic also just replaced my brakes two months prior to this, rotated my tires and examined the tread, and then checked the supposed busted axle and found all of them to be fine and in working order. I'm not saying I wouldn't go back if I needed too, because the staff was friendly and respectful, but it is not going to become my regular shop.

This is a review for Tire Choice #936 (1250 Old Orchard Center). I had been going to this location…read morefor many, many years and, until the past two years when they seemed to have retention issues with employees, I had received great service/experiences. The first issue was when I contacted them for a specialty service and they quoted me $800. I called three other service stations in the area and received quotes for the same service between $300-$400. The second, and most important, issue I encountered was in Dec. 2025. After doing a lot of research on pricing, rebates, and interest-free options for a new set of tires, they had the best "bang for my buck" and I purchased a set from them in Dec. 2024. I left my car the day before with a note that stated the services needed and that this was to be interest-free and I would be receiving $300 in rebates. I received the rebates, but not the interest-free; which I did not find out until the twelfth month when I went to the credit card website to make sure I had a zero balance. I didn't so I paid it off. But then I thought, "If the transaction amount was under $1,000, I should have only made 10 payments, not 12.". So, I started looking at all of the statements and noticed I had been charged interest monthly. When I called the credit card company on Monday, December 29, 2025, it was stated to me that they were not able to refund the interest of $164.20. However, if I had contacted them after the first month, they would have been able to fix it. I had set the account up with auto payments on my first bill and thought the whole purpose of auto pay was to not have to worry about making payments or checking statements. Also, I did not think it would be necessary to check the statements as it was stated in a note and verbally during checkout this was to be a 12-month interest-free purchase. When I made the first payment, there was no interest. Then, I called and left a message at the store, but nobody returned my call. So, I sent a certified letter to the credit card company with all the information to be reimbursed and they only credited back the last two interest rates totaling $28.43. Seriously?!?! To say I was disappointed is an understatement. I contacted the store again and this time was able to talk to someone. They told me that it was the person who completed my transaction that made the mistake as they have to click the interest-free button. This employee said that he didn't know why the other employee didn't hit the button because he always does. Apparently, this was supposed to make me feel better. It did not. Again, told nothing they could do. I say all of this for 1) to get it off my chest - it really ticks me off to lose $130+ especially when I'm on a budget, 2) if you need any specialty work done, get several quotes, and 3) make the employee show you at the time of checkout that they've done the simplest task ever given to a human being and pressed the interest-free button. Thanks for listening.

Great customer service, they were honest and fair and helped me find the tires I wanted, had them…read moreshipped to Roy's and they installed them. Thanks

Any maintenance due on your car Roy's auto repair is very good. They have very good Mechanicsread more

My car signaled a warning sign, saying all 4 tires needed air. I went to Dobbs in Ballwin…read morereluctantly. I have been here before for tires pressure check, and I didn't think the manager was too happy to help. This time I was hoping for the best. In come Mike. I found out he is the new manager. He was super nice, very polite and friendly and very knowledgable. Even though this service is free, he did his job professionally and make sure my tires were good and checking the threads on tires were good. He also helped me reset my car step by step, turning off the warning sign and all. It might sound easy, but it was complicated to me, without his help, I'd be a lost cause. Thank you for being so helpful.

It is so sad that we have to trust people to do the right thing. I like to support family run…read morebusinesses but they need to have standards across their locations if they want to keep business bc the Manchester location has upset me the last two times after years of taking cars here. In May I came here for an oil change made the appointment online rearranged my day to get someone to follow me there to drop it off and I get there and they say "sorry no time today we can't help who signs up online you'll have to reschedule" what???!!! No call nothing we were leaving town the next day and driving to Colorado so we needed the like change and car checked over. Went Nextdoor to Firestone and they were also busy but said they would squeeze us in if we can leave it. Yes thanks Today I call when they open (7am) and explain I have a nail on my tire can I bring it in he says sure I make appt at 2. At 8:45 they call me and say sorry they need to cancel my appointment I asked why he said they are short staffed and can't perform the inspection. I said I don't need an inspection just patch my tire. He says bring it In At 2 ok. I bring it in at 2 the guy working the desk was very nice explained that they can't repair it I need a tire they have them in stock and he can take care of me now because they have no cars (there were ZERO cars in the bays) and yet they were so busy they were cancelling appts?? He says they can't repair the tire so they need to replace it. I asked if I could just replace one or if I should replace at least to the way I was always Todt. He said just replace the one is fine because the other tires have enough tread. Later after they replaced the one tire I asked how much tread was left on the remaining tires. He said plenty I said what does that mean and he said oh you know you can replace them in a few months. How can he tell me? I can replace them in a few months when he has no idea how much I drive a day wouldn't that make more sense to tell me how many Miles are left on the tread? so I asked him to give me an estimate on how many miles I had left on the remaining three tires and he said 5,000 to 10,000 miles. Again ask if it was OK to only replace the one he said yes. I was late to get to work so I had to leave but later looked it up and these tires have 38000 miles on them and should be replaced and axel at a time or all four. Lastly I see a display of batteries and grab two for my keys fobs. I asked how much they were he wasn't sure and asks a guy to update the invoice to add the batteries...I said how much he said "we got them DOWN to $20 each" I said these are 4 pack dor $8 at Walgreens! He said well they are usually $30 each here. Duracell 2032 look them up! If I hadn't looked up the price while the guy was looking them up I would have paid it and never known. Shame on you!

Dropped my vehicle off here with several flat tires and a dead battery. Bill's gave me an accurate…read moreestimate to replace the tires and battery and completed the work on time and within budget. What more can you ask for?

Recently I purchased new tires for my trusty little 08 Honda Civic. The business recommended that…read moreI have the alignment checked to insure that the tires wear evenly. Then the A/C in my Honda went MIA. I called Bill's Automotive & was greeted by Ed with a calm friendly voice. Ed quickly worked my car into their busy schedule. Several hours later Ed confirmed that my car didn't need an alignment & the A/C system just needed a new relay switch. So LADIES if you're having car issues REST ASSURED you WON'T be taken advantage of & you can TRUST your CAR'S CARE with Bill's Automotive!

We are a family with four cars, and cars will always require some maintenance, and we're thankful…read morethat Jeff and the Ballwin Car-X team provide us great service. We purchased used for our son and daughter; a first for all of us, which has provided some learnings about how other people maintain vehicles. Jeff and the team helped us understand what was wrong, and what needed to be fixed, including why and how they would perform the fixes. In addition, our son really likes his muffler to have a louder sound, and Jeff and the team helped him get the "fancy exhaust" (my term). CarX also performs standard oil changes, and offers discounted family packs. Their team is dedicated and helpful (Eugene!). Thank you, Jeff and team, for helping keep our cars driving for years to come!

I made an appointment for a simple safety inspection that should have taken 10 minutes . When I…read moreshowed up the employee told me it would be a while and I should either drop off or come back another day. I would have expected a courtesy call instead of letting me get all the way there for my appointment.

Very fair and friendly service. Highly recommend. They are much looking out for the customer.read more

They care about the customer. Their prime directive is not to take in as much money as they can…read more They truly want to fix the issue in an economical fashion. They aren't trying to screw the customer like most other places who claim to be "customer oriented". They gained my trust and future business.

worst shop Ive ever been to. Don't bother setting up an appointment if you don't want to deal with…read moreangry and rude employees.

Don't use Firestone! Use a company that cares about its customers…read more Today, I took my car in for a part that was under warranty with Firestone. I received a call later in the day stating my total was $105. I asked what I was being charged for as the part was under warranty and the person I spoke with couldn't give me answer other than "I don't know man, it's just what the computer is telling me you owe". I immediately asked for a manager to clarify what I was being charged for. The same person responded "how can I help you" and confirmed he was the manager. So I replied "as the manager you can't tell me what I'm being charged for". He then replied "that this was nothing I should be starting an argument about" to which I replied, "I'm not trying to start an argument, I just want to know what you are charging me for". Even though they didn't provide what I was being charged for, I ultimately paid the $105 (as it was never about the money) to do the work and put Firestone in my past. I will no longer use Firestone and am taking my business to a company that values their customers.