Do not buy a car from Fox Chevy in Auburn New York I went in to buy a new car and they talked me…read moreinto a Nissan rogue SV which I'm happy with I love the car but the issue is is the problems with the car now where to begin. The car was in service so I didn't really get a chance to look at the car before purchasing which is absolutely my fault I'll take fault for that but I was told the car is an excellent shape great car and I have tons of warranties mechanical warranties I have interior warranty and exterior and this is where the problem begins. After inspecting the car after I send all the paperwork like a moron because I should have looked at the car beforehand but it was in service and I went on their word which is another mistake I went to pick up the car and noticed that the hood of the car was rock chipped to hell awful so I was told that I had some sort of interior and exterior warranty that would cover that there's a first issue. Secondly the front driver seat has like three rips in it and it's peeling The seat is falling apart and I was told I have a warranty that would cover a new seat so I go through the warranty process and it's denied. Come to find out I actually do not have a warranty for exterior or interior The warranty only covers cleaning covers nothing else I do have a mechanical warranty thank God but I was lied to by the dealership and we have been fighting for probably 2 weeks now to get the seat fixed and the rock chips fixed on the hood well low and behold this dealer ship is a joke so I am now with seats that are peeling in a hood that looks like garbage. My sales manager is to the point now where I'm stressing her out so bad that she will not call me or answer any of my messages she has completely blocked me pretty much and when I went in there the other day they said they're going to fix the seat but they're going to make her pay for it which is not her problem and on top of that it's not going to be a new seat they're going to patch it basically. Don't make the mistake I did folks Don't go to Fox Chevy or any Fox. This would be the last car I ever buy from this company they are a joke and they lie and when you try to get a hold of your sales rep or anybody else they ignore you I made a mistake and now I have to pay for it.

I'm sorry to say, and I don't like to post bad reviews, but beware! This dealership used to be…read morefantastic. Now, it is so terrible ....... The service is awful and if you would like your car to sit there for a month, this is what you will get. Do yourself a huge favor and take your vehicle anywhere else. I mean that. After 15 years of servicing my car here, I will never go back.

You're not going to believe this. Over the course of five years, two body shops, two Honda dealers…read moreand an independent service center looked at our 2015 Honda Pilot because it had a clunking sound in the front end. None of the above were successful. Allan and his team didn't give up until they found the source of the problem and repaired it. After five years, the noise has finally been eliminated! Kudos, Allan!

Need better Mechanic's. Bought a Acura RDX 9 months ago for $14000. They tried to repair driver…read moreside mirror, still not right. 2 months in transmission problem. They fixed it and said it's a plug that's easy to replace. Now it's parked because another transmission code showed up. They beat me out of $14000. What can I do?

This is the second time we have had a situation with the Service Dept here and there won't be a…read morethird. I Scheduled an appointment for 3pm for a power steering problem and my wife arrived a half hour early, then service person tells her that they can't look at the problem with my 4 Runner (that was purchased new from this dealership) because they are back logged, and the next available time was a month out. She took time off from work to make the scheduled appt and drove 45 mins from home for nothing. Again, we tried to give Fox our Business because it is closer to home. We will go back making the 90 min drive to Hoselton Toyota in East Rochester where we never had any troubles and should have Stayed - GOOD RIDDENS -

I had the worst experience of my life buying from fox ts. Nothing that was supposed to be done to…read morethe 2017 tacoma before pick up was done. Still a chip in windshield, never painted scratches in paint. They didn't even detail the interior...it was filthy. And this is after salesman Cody made us wait 2 weeks to pick up. Complained to sales manager who said he would pay for detail at a shop close to us. Never did! We will never again buy from them. Aggravation and disappointment that cost us over $30,000. I'll stick with Basil Toyota in lockport. Class act.

I can't tell you how disappointed in the last car purchase I made here. It was August of last…read moreyear. I bought a 2012 Prius V with approximately 100K miles, decent shape, exterior in good shape. Three mechanics have told me it won't pass New York inspection because of severe rust throughout the frame. To replace the Master Cylinder and brakes would cost me at least $4000. The car is totaled and I'm out $9000. Should I have had my mechanic check it before I paid cash for it? Absolutely - but in all previous experiences I have never had a problem. I trusted Ray and now Elliot. Never, ever again.

We had the best experience at this dealership. The vehicle was very reasonably priced, and in…read morefantastic shape for a vehicle that old (2012). It had VERY little rust, ran great, looked really nice, and had all kinds of little extras (heated leather seats, sun roof, etc.) We've owned it since Nov. 2025 and have had zero problems with it. The owner made double sure everything went smoothly with the transaction. The owner, Elliot, was so laid back and easy to work with. And he was very thorough...everything about the vehicle had to be perfect. AND IT WAS.

Recently leased a new vehicle. Sales rep, Randy Pilot was great. Randy went to work valuing the…read morecar I was turning in, researched and provided me with all the opportunities for price reduction, including Military service. When the car arrived, the dealership quickly prepared the car and ultimately gave me the key fob. Randy spent additional time with me reviewing all the features to make my ride enjoyable.

This company has very affordable rates, and they are very helpful, whether you want tires, vehicle…read moreinspection, vehicle repairs, etc. Or if you are shopping for a vehicle, check out their selection. Honest, hardworking folks, who are willing to go the extra mile.