i recently purchased a 2014 Hyundai elantra unfortunately a week later it threw a code for…read morecylinder 2 misfire I brought it back to first class and they dropped everything and I mean everything they had it in the shop within 15 mins and diagnosed and fixed within 2 hours even going as far as driving me home and picking me up when the car was done. they even went as far as to offering to pick me up from my house and drop me off at work every day until it was fixed a 20 mile drive

I wish I can give more stars - this place is the most honest dealer I've experienced in my life!…read moreOut of State here and from start to finish nothing but pure perfection working with Mr. Eli - totally recommend!!! I really wish more people would run their businesses like he does.

Do not buy a car from Fox Chevy in Auburn New York I went in to buy a new car and they talked me…read moreinto a Nissan rogue SV which I'm happy with I love the car but the issue is is the problems with the car now where to begin. The car was in service so I didn't really get a chance to look at the car before purchasing which is absolutely my fault I'll take fault for that but I was told the car is an excellent shape great car and I have tons of warranties mechanical warranties I have interior warranty and exterior and this is where the problem begins. After inspecting the car after I send all the paperwork like a moron because I should have looked at the car beforehand but it was in service and I went on their word which is another mistake I went to pick up the car and noticed that the hood of the car was rock chipped to hell awful so I was told that I had some sort of interior and exterior warranty that would cover that there's a first issue. Secondly the front driver seat has like three rips in it and it's peeling The seat is falling apart and I was told I have a warranty that would cover a new seat so I go through the warranty process and it's denied. Come to find out I actually do not have a warranty for exterior or interior The warranty only covers cleaning covers nothing else I do have a mechanical warranty thank God but I was lied to by the dealership and we have been fighting for probably 2 weeks now to get the seat fixed and the rock chips fixed on the hood well low and behold this dealer ship is a joke so I am now with seats that are peeling in a hood that looks like garbage. My sales manager is to the point now where I'm stressing her out so bad that she will not call me or answer any of my messages she has completely blocked me pretty much and when I went in there the other day they said they're going to fix the seat but they're going to make her pay for it which is not her problem and on top of that it's not going to be a new seat they're going to patch it basically. Don't make the mistake I did folks Don't go to Fox Chevy or any Fox. This would be the last car I ever buy from this company they are a joke and they lie and when you try to get a hold of your sales rep or anybody else they ignore you I made a mistake and now I have to pay for it.

I'm sorry to say, and I don't like to post bad reviews, but beware! This dealership used to be…read morefantastic. Now, it is so terrible ....... The service is awful and if you would like your car to sit there for a month, this is what you will get. Do yourself a huge favor and take your vehicle anywhere else. I mean that. After 15 years of servicing my car here, I will never go back.

My mechanic left town after about 20yrs. I drove my car into the ground looking for someone I felt…read morecomfortable with. Nolan's exceeded my expectations in EVERY way. Everyone I spoke with is knowledgeable. I was especially looking for a Subaru tech and I never even verified if there was one (I'm sure they are) but when I say I feel like I fell into a 80's service center where people actually cared about keeping your car running... this place is a god send and you gotta be some sort of special to not try them first. AND, they were the cheapest quote of the 4 I received. But it wasn't the price that made me choose, it was the way they listened and communicated throughout everything. I mean, they fixed things that I didn't ask about! New customer for life

Need better Mechanic's. Bought a Acura RDX 9 months ago for $14000. They tried to repair driver…read moreside mirror, still not right. 2 months in transmission problem. They fixed it and said it's a plug that's easy to replace. Now it's parked because another transmission code showed up. They beat me out of $14000. What can I do?

i will begin when my 2023 tundra was leased, we agr to a price per month then went in 2 days later…read moreand payment was 65 dollars more a month. I showed them the agreed amount monthly via text message and after back and forth they agreed. Fit's year or a bit more things were good service wise then went in for second oil change and they charged me which is not supposed to happen but was late and wanted to get home so I paid then called. Took 2 days to return my call and then told me it would be a month before they could cut me a check to reimburse me? They did. July 2025 my truck had engine light on went in to have diagnostics done told me I had a bad turbo. Okay I said what is the timeline to have it repaired? I was told that it was a recall and Toyota USA haven't approved it yet. I understood that and was not happy but figured normal routine. I let them know that hopefully it wouldn't be to long because had a couple camping trips coming up g up with family and truck could barely pull camper. They told me I was on a list to be replaced/repaired. Had to cancel both trips and lose about 1000 dollars on reservation costs. Mid September get a call from them thinking ot was my trucks turn to be fixed, not the case it was the service department calling me to let me know that I had an engine light on? I told them yes I know, you told me I was on a list to repair. I asked if any update on where I stand on that list and basically got crickets in response. End of October got another call from service sept. thinking surely it is my turn to be repaired but nope another call to inform me that I had an engine light on? So I did not react as well this time and demanded I speak with somebody that had a clue. Talked with service manager no names yet and tried to calm me down and said we'll still running so they are dealing with ones that were already inoperabl. Not happy but understandable I guess. December rolls around and get went to dealership to ask more questions and was told recall is pending and I was on a list. Did not like this at all and told them I'm paying for a broken truck for 6 months and this is unacceptable, I chose to leave before I said something I regrette. January get a call from the sales department about ending my lease early and to come on and discuss options, i asked them do they know the background of this and I gave them a brief recap. I made an appointment thinking this may be a good thing and they may do the right thing for giving me the runaround for so long, but nope gave them a option and they said we can't help you and tried putting me in a Tacoma for the same price as the Tundra. The lease is through Toyota so I know what the buyout is and all that. Also told me to come back when lease was within a month of being paid then why did you have me come in to see what "we can do" for you? Last week I decided to call Toyota USA and wxplain to them the situatio. Toyota USA three way called the dealership and boy did everything change. My truck is being fixed as I right this review. My main issue is that they ran me around for so long and I was paying for a broken truck that had 3/4 the power it is supposed to have and with that engine warning features that the truck had will not work IE: cruise control, remote start and not to mention gas mileage went down significantl. I just feel I was taken advantage of for being patient. I work in the service field and customers should be treated better on the service side of the business as well as sales even though I know most car salespeople are trained to take advantage of customer. I hope nobod else has these issues but will do everything in my abilities to steal people away from this dealership

This is the second time we have had a situation with the Service Dept here and there won't be a…read morethird. I Scheduled an appointment for 3pm for a power steering problem and my wife arrived a half hour early, then service person tells her that they can't look at the problem with my 4 Runner (that was purchased new from this dealership) because they are back logged, and the next available time was a month out. She took time off from work to make the scheduled appt and drove 45 mins from home for nothing. Again, we tried to give Fox our Business because it is closer to home. We will go back making the 90 min drive to Hoselton Toyota in East Rochester where we never had any troubles and should have Stayed - GOOD RIDDENS -

I can't tell you how disappointed in the last car purchase I made here. It was August of last…read moreyear. I bought a 2012 Prius V with approximately 100K miles, decent shape, exterior in good shape. Three mechanics have told me it won't pass New York inspection because of severe rust throughout the frame. To replace the Master Cylinder and brakes would cost me at least $4000. The car is totaled and I'm out $9000. Should I have had my mechanic check it before I paid cash for it? Absolutely - but in all previous experiences I have never had a problem. I trusted Ray and now Elliot. Never, ever again.

We had the best experience at this dealership. The vehicle was very reasonably priced, and in…read morefantastic shape for a vehicle that old (2012). It had VERY little rust, ran great, looked really nice, and had all kinds of little extras (heated leather seats, sun roof, etc.) We've owned it since Nov. 2025 and have had zero problems with it. The owner made double sure everything went smoothly with the transaction. The owner, Elliot, was so laid back and easy to work with. And he was very thorough...everything about the vehicle had to be perfect. AND IT WAS.

Recently leased a new vehicle. Sales rep, Randy Pilot was great. Randy went to work valuing the…read morecar I was turning in, researched and provided me with all the opportunities for price reduction, including Military service. When the car arrived, the dealership quickly prepared the car and ultimately gave me the key fob. Randy spent additional time with me reviewing all the features to make my ride enjoyable.

This company has very affordable rates, and they are very helpful, whether you want tires, vehicle…read moreinspection, vehicle repairs, etc. Or if you are shopping for a vehicle, check out their selection. Honest, hardworking folks, who are willing to go the extra mile.

We recently bought a car through Bill Card at Automotive Consultants in Ithaca. I have never felt…read moreso taken care of in a car buying experience! Every step of the way, we felt very confident that we were getting the best deal and the best customer service. We learned so much about the car buying process, which was very helpful especially during these uncertain times when every industry is affected by Covid. It's a priority of his to get his customers a quality, reliable car, and he makes sure of that. We knew we weren't going to get the run around, or risk buying something that wasn't as reliable as it appeared. Bill is an excellent communicator and made us feel like we were his only clients. He made the whole process very smooth and easy, while getting us exactly what we were looking for. I highly recommend Bill Card and Automotive Consultants for your next car purchase! They will take care of you like you are family - which is a really great way to buy a car :)