This place...was so horrible. Words can't begin to describe the "service" we got. My family and I came and attempted to eat here. We sat down, no one took our order for a good 10 minutes, once the lady did take our order, we waited 15 minutes to even receive our waters, which is pretty crazy because it wasn't busy at all. Mind you, we were aware that there was also an upstairs restaurant at this location, which wasn't busy. I understand if this place was understaffed or whatever but the least they could have done was forewarn us about the wait time and that their kitchen was "backed up" Anyways, on top of that the staff was just straight up rude. They were inattentive and had some attitude lmao. The "manager" on shift also was very rude when we explained to her that we basically didn't want our meal because we had waited so long on it. When we finally received some of our food the Caesar we ordered had no dressing on it, it was bland and just - gross. And then the other salad we received had cheese on it which we specifically asked not to have on it. Which usually isn't a huge deal at all but because of how long it took and the horrible customer service- we decided to just not eat there and play games. Went upstairs to play games and soon enough me and a family member went up to the bar to grab a drink...we'll the same "manager" from downstairs who gave us attitude, was at the bar. She saw us, purposely ignored us waiting there-which we waited like 5-6 minutes. But we knew she was trying to ignore us. Anyways the amount of pettiness we received here was just crazy, lmao never have received this bad of service before in general. Y'all should probably stop hiring people who can't handle customers or people who don't have basic customer service skills. Don't come here if you expect good customer service or a good experience. read more

The arcade games are old , The staff seems exhausted, some of the arcades are not even functioning well enough. It seems like this place is just about to get closed unless kids attend because of their parents force them to do. Plus, the ticket store is ridiculously over priced for the stuff they give. I mean, come on guys you can/should do better ! read more

Confessions of a 20 year old girl child; I love arcade games, and yummy food. My boyfriend and I came here for his 22nd birthday, and spent $100 for both food and games. We got and app and two entrees, drinks (he had three beers, two shots. I'm underage.), and $50 on a game card! Our waitress was attentive but not annoying and she knew good service. Reasons for a 4-star and not 5-star: --TOO many kids. If I wanted to be surrounded by unsupervised children with overly intoxicated parents that are more interested in their awesome beer tube we would have went to Peter Piper. They shouldn't market themselves towards adults but let children run wild. I get being "Family-Friendly" is a good thing, but their marketing is misleading. --The card station ladies were not helpful. It was our first time to D&B so we had no idea what to do and when I asked questions I got A LOOOOOT of attitude. Overall, the cost was extremely reasonable! The food was good, my boyfriend was drunk and they have skeeball! Their prize room is dope! We will return, but will make sure we go in late on a school night to avoid sugar infused children. read more

Great place to hang with your friends or bring the kiddos for a family outing! We went bowling and we had a blast. There was good music playing, several TVs playing on mute all different channels, and the food was actually ok too. But most importantly it did not smell like feet. Very clean and well kept. The service was excellent. We will be returning. read more

Was not told that half off Wednesdays don't apply until 10 and Zoey gave me the receipt before the food arrived to make sure I'd pay full price, refused to change the bill since it was "in the system" these employees are going to scam you. Don't come here, literally go anywhere else and make sure you aren't being served by Zoey. read more

This is is the second time I've been in here with my kids, there is NEVER anyone Behind the bar to get anything to drink or to get a table. Simple customer service - it's doesn't take a lot to do your job help a Customer get a table. We were there a hour and a half and never once did I see anyone working up there. read more

During my 25 minute wait to receive drinks we ordered I needed to use the restroom. I walked into the nearby bathroom and was horrified. Every toilet was filled to the brim with urine, feces and toilet paper. It looked like a public restroom at a bus stop that hadn't been cleaned for a month. After losing my appetite but still needing to pee I found an employee and politely explained to her the disaster in the restroom she obviously couldn't care less but told me where i could find the second feces and urine flooded restroom. Thankfully that one had one working stall and I was able to peacefully return to my table to continue waiting for my over priced, small portioned, micro wave quality meal. read more

The food was mediocre. The service was awful. The games were fun and the family had a great time. But the food was super disappointing.

We waited more than an hour for our food. The food was burnt and cold. I am beyond disappointed with the food quality and service. read more

Dave & Buster's Phoenix - Scottsdale - American Near Me - Phoenix, Arizona

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Dont bother with this place the food is absolutely terrible waited over an hour for my food majority of my order was either burned or cold the only quick thing was getting the check . Never coming here again . read more

Found out that they have dancing on the roof top from a friend. A few days later, We grabbed a bite to eat at this location. Usually I find them too loud but that was not an issue. Great overall experience. read more

This place has been a nostalgic go to. Today I made the mistake of taking my 3 young boys here. No joke, 1 in 3 games was out of order. We spent $40 and actually left with $10 in credit. I remember going here regularly 5-10 years ago and it was awesome. Today, it legit felt like it was going out of business. read more

I hope the manager sees this!! If not, I'm going to submit my service survey online as well because this crap with this specific location needs to end. I don't spend my hard earned money to come to an establishment and get the worst possible service ever. Came in tonight for food and games. It took a waitress 10 minutes to come to our table to get our drink order. Took her another 10 minutes to bring the drinks and then another 10 to come back for our food order. After the food order went in I think we sat there for another 15 minutes for some kids mini sliders and a chicken and cheese quesadilla. The food wasn't great but I never expect it to be since it never has been, nor will it ever be. After we ate we waited about 30 minutes before I had my friend go find the manager and ask for our bill. It was explained to the manager that the service was poor and we never knew where our waitress was when we needed something. It was also explained how long we'd been waiting. He didn't care. Made no effort to rectify the situation. I did notice that a few other tables had flagged down the same manger as well and I overheard them all say the same thing...waitress was MIA, service was poor and they just wanted to pay their bill and leave but she never came to bring it. Again, this manger could give two f**ks about the situation. This location seems to get worse and worse each time I go and at this point, I think I'm done spending my money here. read more

Absolutely terrible. Having been to the location in Milpitas CA and Jillians in Charlotte, NC. i had high hopes. Its nice to be able to act like an overgrown child without having to contend with kids running around everything. (Both of the other places didn't let underage kids in after 5pm.) Yet I come here, and its like I was walking into a Chuck E Cheese with beer. Kids running around all over the place, playing on all the stuff I wanted to play. Finally get to play whatever, and some parent is standing over your shoulder because their kid wants in. I don't hate kids or anything, but damn. The food and drinks absolutely cannot make up for how much the place sucks. Their game selection is also wanting, but I've said enough. read more

We had our daughter's graduation party here last night. We had a party package which included power cards for all guests, a private room, four hours of bowling, buffet of nachos, pizza, chicken, salad, and fountain drinks. It did not look like enough food for 23 people, but we had a lot leftover. Food was good quality and stayed warm throughout the evening in the chafing dishes. The manager and server, David, did an excellent job making sure our room was ready and we had the items we needed for a successful party. Even though we did not have the lanes rented till 6pm, the manager allowed us to start bowling a little earlier since lanes were available. David checked in on us many times over the night after we ran out of drinks, for more silverware & plates for the cake we brought. David also packed up all of the leftover food for us. My only suggestion is that I wish I had upgraded to $20 power cards. I felt like $10 was too little for our guests who got tired of bowling and wanted games. Otherwise, I'd plan the event exactly the same next time. read more

This place is one of my favorie place in arizona. Love to drink and play at the same time. I will difently recommend this place to my friends read more

Most of the games are broken and we had a bunch of credits just wasted on games that just stopped working as my daughter was playing. There was also trash everywhere. I get it that people are slobs but I didn't see one employee walking around the whole time we were there. Probably should have goes to Westgate read more

Had my 33rd birthday party here. I think that all my friend really had fun and over all it was a big party and big success. The only reason i didn't give 5 stars is the price. didn't expect it to be what it was. will defiantly go back. read more

We came here on a Saturday night, & decided to sit outside since the weather was nice. 'C', our waitress, greeted us. We asked for water while we looked at the menu; 30 minutes later, no water. We had to go back in and ask what the hold up was. She said and I quote, "oh, I forgot about you guys!" After a couple of rounds of endless waiting, we finally received our lukewarm, bland food, which was brought out by someone else. 'C' checked on us one more time, and then she vanished into the night. Her service was so horrible, my boyfriend went looking for her inside and when he finally found her, he had to ask her if it was a busy night for her. However it wasn't; she was just chatting it up with the regulars I guess. He said that was the first time that he did not leave a tip. We've been to other Dave & Busters with great service. This one was the pits. read more

The manager Chris was excellent. The whole staff really came together to make things happen for us. We had an issue with a party that we brought there, Chris was on top of it him and his staff made us feel welcome and invited and have gained a lifelong fan. We had a party of 30 that had one of the best experiences we could've had mostly because of Chris and his staff!!!!!!! read more

We had a networking event at the Dave & Buster's in Desert Ridge on 11/1/17. The event coordinator Susan and her staff were awesome. Food and service was great. We had our event on the new patio that was recently added. Everyone enjoyed the event and the atmosphere. We highly recommend Dave & Buster's in Desert Ridge for any type of event. read more

My husband and I decided to take the kids out for a good night and we came here thinking it would be nice, boy were we wrong. We were told it was open seating so we went and sat down and waited about 15 minutes before a server even came to us, being able to place our drink and food order took about 45 minutes in itself because our server was nowhere to be found when we needed him. We order our entrees on top of an appetizer of their fries and asked that the fries come out first, another 30 minutes later they finally bring the fries out and the 5 minutes later the rest of the food came out. The fries were cold when they can out and it was ridiculous that they came out the same time as our food. They tried to remake our fries but by that time we did not want them anymore because he already had our food so they took the fries off. It took forever to be able to get our playing card from our server and then my husband stood at a game for about 15 minutes waiting for assistance after we had asked about 4 times for someone to help and it took him going up to a manager before the hell finally came. This was over all a terrible experience from the staff to the food, I don't recommend this specific D&B I would definitely look elsewhere read more

Okay so usually when I come to D&B the service is terrible. I went in July because I needed to get out of the house and the service has been phenomenal. Now idk if it's because of COVID and less people out but WOW. I wish service will be like this after COVID. Our sever was here right when we sat down and was very attentive. When everything is back to normal I hope this will be the same service and not the "looking for server" pre COVID. Food was good and couldn't complain. read more

I love video games and we had a D&B card that we purchased in Hawaii while on our honeymoon. We decided to see how much was left on the card and kill some time this afternoon. Turns out we had like 20 bucks left on it so we played a bunch of games. We played some racing games, some skeeball, some basketball, air hockey etc. They even have this virtual reality ride/game thing. 2 people sit in these reclining chairs, you pay your money, then you get to pick 6 scenarios to "play". We chose the spooky mine ride and some car racer game. Basically you sit back and watch this screen in front of you, all the while your chair moves, fans blow on you to simulate wind etc. It was pretty cool. It kind of jerked you around in some parts though and my head was banging against the headrest. I didnt like that aspect of it but other than that it was fine. Oh yeah....I played a shitload of The Claw games....I am pretty good at them and love playing them. I got 3 bears in uniform...Red Sox, Phillies and Cavs, as well as a bowling pin looking animal for my dog Chief to play with when we get back. It was a solid Dave and Busters and we had fun while we were there. read more

Out family loves it! We don't eat the food but we bowl and play games on Wednesday. All the games and bowling are half off on Wednesdays!!!

Food is meh but the customer service you get makes up for the substandard food. We used to go every Wednesday but have stopped due to the fact that we literally have every prize that is there so it makes it less fun. Change out your prizes(just a suggestion). read more

Pretty average experience for a Dave and busters. I ask the bar tender what kind of beer they have on tap. She responded by and bud light.... and some others I don't know. My wife ordered a mixed drink. Right took 15 minutes. Bar tender took care of other orders before finishing ours. Other than the service at the bar everything was pretty good. read more

I'm not planning to ever go back to this place. It is insanely overpriced. $20 worth of credits will last one person literally 7 minutes!. Even the more fun action games last less than a minute without you adding more credits. Yes I know most arcades are that way but usually kids can get enough tokens to kill at least a half hour to 45 minutes! Years ago D&B used to have virtual reality type attractions in addition to the games and those were more adult oriented and fun. That's what I expected this time instead of a bunch of claw machines and roulette type games. Although they advertise games and suggest it as a place for all ages, it's really more of a teens and 20's date night kind of thing. On the other hand, what teen has enough money to keep their date entertained at those prices? The prizes, yes I realize they are typically cheap in an arcade type place, but these were so cheap that kids couldn't even find a couple trinkets and an adult would find nothing at all since even the candy is too too many tickets. Hundreds of tickets for one, very small, piece of candy, holy cow! It's not for kids because of the prices. It's not for teens because of the prices and it's not for older adults, who could afford it, because of the games, so I guess it's for 20 somethings with a lot of money? Personally, I would spend $60 or so and buy a new video game rather than blow that much in a half hour (excluding food) at D&B and have nothing to show for it, but a not memorable memory. I wasn't even inclined to buy the food, since my credits didn't last long enough to stay for food. I was only there for 30 minutes or so! If I EVER went back it would be to try the food and drinks, sans the games, but since they don't have any kind of food reputation, why would I? read more

I have not been here for a LONG time. We had some time to kill so us three "adult" kids went to have some fun. We went upstairs and there are tons of kid games. It is like Vegas for kids. Everything dings and makes sounds. You win tickets...to get prizes. I played the throwing balls at these clown like pop up dolls. My max was 300 point, can't get over the hump. We played some basketballs hoops, I suck! Shutting off lights, I am slow... Then racing car games. It was fun to be a kid for a couple of hours. We went to the bar to get a drink. Not one staff was tending the bar. But a tons of managers, assistant managers, servers, etc. No bartender. After a 5 min wait, she showed up but she was already busy. After 5 to 7 mins pass by, then finally she came over. We ordered and she got our drinks without a smile or anything. Geez... It is the service industry... Hello and a smile goes a long way. read more

Every time I went here the service was horrible the people are always rude here the management is terrible tried kicking my family out over a hoodie when it was freezing cold outside and to top it off my baby sister almost grabbed a half empty beer cup off the floor the staff doesn't keep anything cleaned around here. read more

The service here is rather poor. The waiter for our table was decent. However, I went to the bar to order a drink and stood there for a while. One of the waitresses made eye contact with me three different times but continued to ignore me. I feel she could have at least said, "I'll be with you shortly" but she did nothing. Then, I went to the manager who was also behind the bar and asked him if there was a specific spot I should be standing in order to get waited on and he became irritated and said, "what do you want?" I guess they forget who their paychecks come from. Needless to say, I will not return here. read more

We had very poor customer service In the section by the bowling area. Server did not acknowledge us and when she did, we ask for our drinks and were told "I'll make it when I have time". I only came here because of a birthday party. I will never come back. BAD SERVICE!!!! read more

Had the best time on half price wednesdays. SUCH fun games towards the back, all the guns and target and shooting the monsters...Love the one with the RED guns where you can play in teams and you have to shake to reload...some of the others looked great but customers camped out inside the cars so I never got to try them...BUT I will be back on another Wednesday...nice hostesses also, and downstairs waitress nice too, all helpful and funny. Young staff but not the stupid kind, all knowledgeable and helpful staff here. Loved it!! read more

I would give this 0 stars if I could. We had to ask to be seated for dinner after waiting for 10 for to even acknowledge us. The manager seated us then took our order. We waited another 29 minutes for our cold crappy food. Our server came to our table 2 times and both time started his sentence with 'I'm sorry'. Should have just given me check but nooooooo had to wait for him to bring that. All in all there 1 hour just to eat and there were only 4 other customers. Then we tried to get tickets for games and they would not honor our app holiday coupon for 20$. It was for online we were told. Who plays DnB games online LOl. Contact me dnb and I will tell you where to send my funds back to me. Horrible experience and should avoid them. Was not even mediocre. Poor read more

The first thing I noticed while walking upstairs was that the banister was sticky and filthy . next the fire alarm went off numerous times and the games shut off. management never announced what was happening and approximately how long the situation would last. You would have thought that they would take this opportunity to wipe down the machines and vacuum the carpet. You would be wrong.The service is poor. As I am writing this we have been sitting on the patio for over 45 minutes with no one coming out to ask if we would like something. The tables outside haven't been cleaned either. The bar wasn't any better. Customers had to clean up from previous patrons. Not sure if they were just having a bad night or if this is the norm. read more

Racism and Hate at Dave and Busters @21001 N.Tatum Blvd Pheonix AZ Well who knew it was a crime to go to Dave & Busters in Pheonix AZ to watch the basketball game if u are a Lakers fan and a hispanic female?! As I sat down, I was in a trance watching the game, as I clapped or cheered out loud (isnt this OK in sports bars?) I caught dirty looks from the bartender and a girl (who sat a chair away from me). They both stone cold gave me the dirtiest looks! Well, (since I wasnt speaking to them nor anyone else) I was there to eat, enjoy the game and relax so I didnt think twice. Later, the game got intense...everyone cheered at one time or another, but when I cheered (to myself, wasnt talkin with anyone except the guy next to me who made small conversation with me from time to time but his breath smelled eww), the bartender got furious, he made comments to that girl one seat away from me that the bar need be sectioned off seperating Lakers and Suns fans. This guy was extremely angry! It was odd. The people next to me made a comment about Mexicans. Im part hispanic and again, I could care less- Im my own person and in some other parts of the country people are prejudice. I am born and raised in Cali and live in L.a. where it is a melting pot. There is just too much more important things to concern yourself there than with peoples races. Im a big believer of love and that sports of all things is what brings everyone together... this is one experience where I was sadly wrong. The bartender and the group next to me glared over when I cheered. Was it my fault the Lakers kept scoring? Was I suppose to sit there like a mute?? Eventually, the bartender whos name later I learned was Dustin, stopped serving me. By that I mean taking my plate away since I was done, refilling my water, the check...etc. When I asked him why he wasnt taking care of me... he made smart remarks. I could barely make out whole sentences. I then felt like I was being treated unfairly since I thanked him when he did bring my food over or initially got my drinks. Needless to say I felt uncomfortable. I asked him what was wrong, and didnt he want to get tipped?! GEEZ, I never talked with him other than my order and was minding my own business ENJOYING the game!! At that point he slammed the cash register with his fists a few times and stormed off. Here I was, a paying customer, again I spent 60$, was polite, and only cheered out when the Lakers scored. Again the guy next to me made small talk and we talked amoungst ourselves...thats it! The guy next to me with the bad breath made a comment that some people should not take the game so seriously and I agreed. As the game was over, and I was soo happy the Lakers won, Dustin was gone. I had to ask someone else to take my check. I had no idea my cheering, or the love for the game, or just being happy and passionate was reason to be treated this way. Needless to say I did something I never do, which was not leave a tip. I had let the girl at the bar know that this was not ok, and I plan to voice my experience. When I got home around 10 pm, I phoned this location and got a Manager by the name of Mike. He quickly said that he heard all about it and didnt blame Dustin since Dustin felt I was obnoxious. When I asked why? What was wrong so wrong he stopped serving me he then said, "I dont know, maybe he felt you had too much to drink?" Oh really, a few drinks throught out the whole game and I also ordered 3 plates of food, and had stopped ordering drinks way long before. If that was really the case why didnt Dustin fail to mention that to me or the manager...hmmm. Needless to say Mike the manager said he felt Dustin was justified,... the whole smashing down on the cash register with his fists, the snide remarks etc. So word to the wise people, in some parts of the country it doesnt matter how nice nor polite you are to some people, your nationality (with the illegal alien law tryin to be put into effect here in Pheonix), and the love you may have for the out of state team may leave you in a situation where the bartender and some regulars my loose control and treat you anything like a customer/patron. Dustin went as far as to say I was banterin to him other customers which is a lie. I dont know anyone there. The group that made some negative remarks about hispanics sided with Dustin as I watched Dustin quickly huddle with them (to arrange his game plan) in a chat as I was leaving and explaining in short what had happened to the girl behind the counter there. I do know that Dustin has a short fuse, and displaced anger issues. I didnt speak to anyone there. I was alone, and only the guy next to me talked to me from time to time. So word to the wise folks, if you are a hispanic female and have love for the team out of state DO NOT WASTE YOUR MONEY NOR TIME coming to Dave and Busters @21001 N.Tatum Blvd Pheonix AZ . Life is too short to be blantantly disprespected for your race and choice of team you may love read more

Food is whatevers, drinks the same. However, this DnB compared to the one in Tempe is much better if your'e really just interested in getting some game time in. The on at Tempe Marketplace is crazy busy, like 11 people waiting in line to play basketball crazy. When I go to an arcade and am already dropping 20+ bucks to play games I want that gaming experience to be nonstop. However, the drive is really far for someone that lives in Gilbert... so that's really the only reason why it gets a 4 star. read more

I love Dave and Busters. Fun for all ages, bar food. I prefer this location because it has bowling, arcade and billiards! It's fun for families, it's fun for big groups and there's a bar! Go play! read more

Pretty much a ghost town on a Saturday afternoon and the dining wait was about 10 mins. While we were waited to be seated numerous other staff members walked by and didn't acknowledge us at all. Server was extremely rude, I'm assuming because we just stopped in to split an app sampler. Little does he know we tip over 30%. All in all pretty disappointed in the customer service read more

Over priced boring food. We ordered two apptz the sliders & wings for $15. Where we rcvd 4 little sliders & 4wings. We also ordered the $19. App platter thinking these two would be filled & loaded with food. Not much food but way way over priced. We were a party of 5 & not enough food to go around. Very disappointed in the quality, the over price & the wait staff who did not have time to explain anything!!! read more