My boyfriend and I came in on a moderately busy Friday afternoon to have margaritas and lunch. Pleased to say, our waitress / bartender was very sweet and prompt. Food was good ( nachos could feed a family of four ) margaritas are a bit on the sour side. We actually got a corona to tone down the tang. read more

First time at this new location and the worst experience. We were celebrating a friends 50th bday. 1 person to serve over 30 people. I could understand slow service but non existent and poor attitude was not welcoming. Not to mention everyone's food was stone cold or cooked hard as plastic. Then she rushed our bills to everyone and requested to be paid now. We went to play games and came to our tables been disassembled and our leftovers being thrown out, which we never saw our server again for stink refills (alcoholic and non) or for plates and forks to serve bday cake. Very sad to have made a reservation here. None of our party will ever go back after this treatment. read more

The only reason I'm giving a 2nd star is because the food was delicious and the games were fun, but they seriously had a problem with waiting staff. It easily took over 2 hours for us to order, get our food, then get the bill. It was ridiculous. I know it wasn't our waitress' fault because she was swamped, but there seemed to be so many people that work there cleaning all around us and not actually helping the waiting staff. After we got the bill, we had to track down a waiter just so we could hurry up and pay the bill and get out of there. read more

My biggest issue was PICKPOCKETS. While playing my game card was stolen out of my front pocket. It didn't fall out, while playing I had to put more credits in (or game over) and when I had to put more credits into my game a second time the card was not in my front pocket. Checked the floor, other pockets GONE. The food service was super friendly yet a bit slow and the food was decent. Having my pocket picked just ruined it for me. read more

The food was good. But our waitress was HORRID I mean really the place is all but empty and trying to get food, drinks & pay was ridiculous.

Great place... Workers very professional, it's very clean, worth every penny... Great family night out place to go, or a date night, I've done both there. read more

Very clean, food was ok but my main thing was the customer service. P.S the wizard of oz arcade machine does not have a toto. [UPDATE] I forgot to say why the customer service was bad. big issue was that the front desk employee at the time was busy using Skype on her phone waited about 7 minutes to get the game cards bought. read more

I was excited about this location since it's close to home but the bar was terrible, don't waste your time. The bartender past by us 5x and never asked what we wanted to drink. The bar wasn't full of customers. This is the 2nd time I've seen bad service at this location. read more

Good food, lots of fun! Need to get a free online account to get the best deals. read more

DO NOT EAT THE FOOD our ribs were cold in the middle my sisters steak looked like it had been microwaved then grilled my sisters chicken was boiled then grilled and no taste at all my brothers pasta looked like it came from Cici's pizza the kids wouldn't eat their burgers the waiter kept apologizing but managers took forever to come to our table they asked if we would like another meal service and food was bad read more

Horrible service! We started the night at the bar and although it was only about 1/3 full, it took 20 minutes for someone to help us. We had to move to a different part of the bar where other people were being served and were blatantly ignored anyway. There was a woman at the register who spoke to us a few times before reluctantly taking our drink order. We continued with our night and hoped for better service on our next round, but were disappointed. Although there were 3 workers at the end of the bar standing around and laughing, none of them acknowledged us. The same woman who served us the first time kept her back to us most of the time, before walking away to the other side of the bar. She came back after a different bartender came to take our drinks to let us know someone would be with us shortly, instead of offering herself (she had started making drinks for others that arrived long after us by this point). It took another 20 minutes to process the payment of a D&B gift card, which we were told takes a lot of steps and is tricky to do on their system. We were pretty fed up by this point but decided to finish off our play cards and try to salvage the trip. We ran in to someone who looked like a manager and confirmed it when asked, but didn't give a name and could clearly not care about the issue. The only thing he said was "mm-hmm", nodded a few times, and said he would go talk to the bartenders. Worst Dave & Busters experience. read more

The service sucked our waitress didn't bring us things we ordered then appeared to get upset because we didn't want a Sprite that she finally brought us as we were getting ready to leave. ....The game room was fun. read more

Dave and buster said on there application that they give everyone the same chance with disabilities or not,I have a disability ,I am also very qualified to wait tables, but they turned me down because of my disability...I would not recommend them to anybody that wants to be treated fairly. read more

Food wasn't great. Tortilla soup was okay but not very tasty. Cabo chicken was good but broccoli came out dry and looked like it was left out for awhile. Friend selected item in menu and they messed it up. Then instead of trying to make it up, they tried to argue that they said that two items on the menu were the same when clearly they are not, if they would just read the words in the menu. No offer to make it up until we asked for a different side. It's the principle of the matter that bothers me the most. They should have better food and better customer service. Disappointed. read more

Truthfully other than the pool tables I think it's the worst D&B I've been to. The games don't have a lot of variety. It's basically either shooting games or driving games. With your obvious skeeball basketball and air hockey. Service is good and the pool tables are excellent but if you want arcade games I would find somewhere else. read more

My review is primarily for the restaurant. When my friends and I arrived, there 7 employees standing behind the host desk with only one other guest waiting at the desk as well. However, they all let us stand there for several minutes while all of them discussed some issue they were having with another guest. A manager walks up and gets aggravated that they're completely ignoring us, so we finally get seated. After we gave our server our order for 3 entrees and an appetizer, 15-20 minutes goes by when we finally see our appetizer headed towards our table, and our server informs us it would be comped because our food was coming right behind it. Needless to say, the fried cheese sticks were stone cold and the marinara tasted like canned pizza sauce. My steak, ordered "medium", was incinerated and cold, and my friends' meals were also cold and mediocre at best. The manager ended up comping 1/2 the cost of the meal and giving us free game play cards. Our server apologized, sat down with us for a moment, and confided that they've been having a lot of kitchen problems since they've opened but hopefully it would turn around soon. The arcade was a lot of fun though! read more

Great place for games, but the food was HORRIBLE! Not only was it not tasty and we left almost all of it on our plates, but we both woke up in the middle of the night sick as dogs. Definitely had food poisoning. I could not reach the management the next day because of some weird recording on their phone so I called the home office and was never able to reach a customer service person. I finally got the operator to give me an email address for CS and I wrote them a long email. Have never received any response at all. We will NOT go back!!! Would not recommend it to anyone and if that is how Customer Service is going to operate, I doubt if this one will last long. read more

I would love to give Dave & Buster's a 5 star review, but they don't have great customer service. I nanny two twin boys, their mom gives me a certain amount of money for places that we go. I asked the cashier if I could pay for 170 tickets but split it up on two cards. She said no. I'm just confused because most places comply with the customers and understand. If I'm paying you should let me do what I please with the points. Definitely will not be coming back with my nanny kids! read more

Got there at 7:30pm. It took until 8:35 pm to get someone to take a drink order. Then it didn't come until 9:15pm. It was a really bad margarita. Drank maybe a quarter of it. It was so loud it was hard to have a conversation. I left a lot earlier than I expected, and with more money in my wallet than expected. You could put a gun to my head and I wouldn't come back. Oh, and I ordered the fondue. Very little chocolate in it, the little cup was about 1/4 to 1/3 full. Didn't last thru a third of the stuff there to dunk in it. read more

The food is good and the service is fair. The game floor needs some work. The Wizard of Oz game is a total rip off. There are no totos in the machine so it's impossible to get the bonus for having the whole set. The attendants just say that people are hoarding them and they recycle what's turned in each day. The new Knock 'em game is broken more than not. Not worth the money at this location any longer. read more

Went on a Thursday night with coworkers and all I have to say is their service is excellent. They have only been here 3 weeks and they were on top of their game. The location is great, the place is huge and both children and adults will get lost in the endless games. Good Job Dave & Busters, we will definitely be back very soon! read more

I had the lobster and shrimp with lobster sauce. Everything was completely cold. AJ worst Bartender ever. Mediocre service especially for a Saturday, when the expectations should be higher on the weekends. read more

The layout seems a bit nicer than the Arlington one. I had to search for the bartender. The Mario Kart driving games are legit. Pac Man air hockey not so much. read more

A bit expensive given the activities, but great hours. My only issue - don't order their food, since my daughter had food poisoning from their chicken and I got ill on a different occasion. read more

We sat at the "dinning" area instead of the bar and felt it was difficult to get the wait staffs attention. One waiter (dark spiky hair) was really, really good and helped our waiter get things right. Growing pains are to be expected, the great attitudes of the staff and friendliness really made things better. The gaming area was really fun, but I was shocked that they "weigh" the tickets (this is the first time I've every been to a D&B so perhaps this is just how they do it). I mentioned that people could put gum or even wet the tickets to increase their weight. The really good prizes are over 4000 tickets. All in all, the food was tasty and the atmosphere was fun and cheerful. Will visit again. Oh, I wanted a "virgin" version of a mango margarita, but was told the bar could make it (weird, unless they but the stuff pre-made with liquor). Ordered the chocolate shake instead and it was "warm." Again, hopefully just growing pains. read more

We chose to come in mid day Saturday with our 5 year old son. The building is nice and super clean, but that's to be expected for a brand new place. Walking in you are faced with a large customer service type desk. They didn't even glance up. We knew what we were doing so we just bypassed this "feature" and headed over to the hostess area of the restaurant. 4 people greeted us there and led us to a banquet style table which we don't typically like but we had our baby in a stroller so were told this was our only choice. It wasn't crowded so it wasn't a big deal. They have a great menu with a lot of variety but the prices are a little high. They had some deals that if you choose a certain entree you get a game card included in that price. We chose from the $16.99 category. I ordered chicken and shrimp Alfredo which was good but not great and the portion size was very small. My husband got the Philly cheesesteak sandwich which he did not like at all. There wasn't much cheese to the steak. The manager was nice enough to let him order something else which we never do but it was that bad. The buffalo burger he ordered instead was great and the tator tots it came with were awesome. All said our order was $75 but that was with the two upgraded game cards that we purchased through our server. We also spent $3 on the balloon animal that they roaming balloon lady suckered us into. After our meal we ventured to the arcade side. My 5 year old was enthralled but in reality he knew how to play very few of the games, which was understandable given that this really is more of an adult venue. All said we racked up 765 tickets and the prize room was awesome!!! No cheesy prizes to be found! We left with a very decent quality toy bow and arrow set. Had we chosen to spend more money on game cards we easily could have gotten some even better prizes. So overall we really enjoyed our Saturday afternoon but will probably skip eating there from now on. read more

Sat at the bar for 10 min we weren't even acknowledged. No one smiled at us. No one said I'll be right with you. There were two bartenders on our side and they really weren't running around like they were busy. Just walking with no urgency. We got up and left and the bartender just watched us walk away... Poor customer service. read more

Nice and clean. Don't get the loaded tots...the cheese they use is cheap and clumpy. Took forever to get a waiter and when we went FOUND an available one it was the bartender. So we had to split him with the bar patrons on a Saturday afternoon. A smart manager would have the staff loaded on a Saturday afternoon. My quesadillas came back twice burned. Told manager about my experience and all he could offer was that he can microwave my tortillas instead of putting them in the oven. No thanks I don't want burned or gummy quesadillas. If he's concerned that the chicken would be cold if they didn't leave them in the oven so long how about heat the chicken before you put it in the quesadilla?! doesn't take a genius or a chef to figure that one out. read more

Horrible management. Untrained servers. Long wait time for draft beer. In addition beer is flat. Really brand new restaurant and already have problems with draft system. Waitress tells me they can put a new keg in should take 5 to 10 minutes. What? Why even serve the beer? Obviously the bartender could careless. How do you serve a totally flat beer and not notice it. A manager or supervisor walked by so I told him and he responded telling he didn't know there was a problem. Really? Sorry sir that your beer is flat I will take care of it. Guy seemed like I was bothering him. Well I won't be bothered going back read more

Service was terrible, food was average. Of course it was a lot of fun. But left disappointed

The service was horrible. My husband and I went to be seated at the dine area and the host was very rude. We were sitting for 20 minute and no one asked took our drink orders or asked if we had been helped. After 25 mins of waiting we walked out. The host that seated us didn't even asked why we were leaving or make an attempt to apologize for the delay or lack of service. We were really looking forward to eating and playing games tonight but the service led us to walking out. Not sure if I would ever go back again read more

We sat at the bar and there were about 4 other tables taken. Kirk greeted us and took our drink order and appetizer. He said our waiter will be there shortly to take our entree orders. Courtney showed up 15 minutes later and that was the only time we heard from her until it was time to pay. We ordered nachos first and Courtney came out with our dinner entrees and said she the nachos weren't made and she doesn't know why. She asked, "do we still want them?", and we just looked at her. Obviously we wanted them or we wouldnt have ordered them. Kirk came to check on us and we told them the nachos weren't made and he was confused because he personally put the nachos in. He said he will check with his manager to see if we can get them for free because that was not our fault our food was not prepared. Why wasn't this offered by our waitress Courtney? She blew off the situation without offering a solution. Kirk checked on us more than she did and he wasn't even our waiter. You can guess who did and did not get a tip. If it wasn't for Kirk and his outstanding service, I would have given this review 1 star. The food was horrible quality. Everything tasted like over priced fast food. The pulled pork was dry and flavorless, the buffalo wings had a weird after taste, the mozzarella sticks were Luke warm and the cheese was hard. Do not eat here, save your money. read more

We took our 3 boys to eat and play tonight and had a horrible experience so I feel compelled to share our experience. First of all, while our kids were playing games, my husband and I sat at the bar and ordered food and the bartender started a tab for our food. Our wings and fries were sent out cold. The service at the bar was very slow because they were short staffed. We then ordered 3 kids meals and drinks for the boys. The bartender served the meals and kids cup drinks to us at the bar and when our kids were half way done eating we were told we had to leave the bar and find a table because kids were not allowed at the bar. The bartenders said they did not know we had kids with us - I'm not sure why the 3 kids meals and kiddy cups didn't give it away. After the kids got done eating I went to the bar and paid for our tab, the kids then proceeded to turn their tickets in for prizes, our 10 year got a shot glass, we returned it but the real question is, the teenagers at the cash register should not sell alcohol related products to children. Lastly, when we left, we went to get ice cream at a place down the street so we could take it home and that's when we realized the bartender had not given my husband's debit card back. We went back to Dave & Busters and I ran inside while my husband and kids sat in the truck with melting ice cream. I asked the bartender for my husband's card and he refused to give me the card because he said I had not paid for our tab. He went over to the cash register and wanted to call a manager over, I insisted I had paid and I needed our card back. I took the card from his hand and he said, if I find out you have not paid then we will be contacting you. I'm sorry but we are not people who would leave a tab unpaid and I am very upset that we spent $250 and in the end be treated like we were thiefs. We come here often but this put a very bad taste in our mouth and we will not be going again and wasting a Saturday night or spending our entertainment dollars. I suggest the Dave & Busters team spend some time training their employees. Also, just as a side note, I planned to send an email to D&B corp office however they do not allow guests to send their feedback via email, only phone calls M-F so my only way to share my experience is thru Yelp. read more

Went to Dave and Busters to enjoy the games, that's what they're known for. So we decided on food as well and sat in the bar area. We waited 15 minutes before anyone came to greet us. The tables were filthy with leftover food on and under them. When finally greeted we waited another 10 minutes just for water. When asked about different menu items if they were good, her answer was "probably." You would think that the restaurant would have employees try food items at least to give some suggestions. I also asked for a suggestion on drinks to order and her response was "I don't know." Why are you working here if you don't know or care about your job. Her interest was talking to another table of her friends. She was supposed to clean our table in the midst of this situation. That never happened. Her peaked interest was her table of friends. There's need to be some order for the bar, it's chaotic to say the least. You sit there while the employees stand around and one finally decides to come; after looking directly at you for 10+ minutes. It took us 30-40 minutes to get silverware. There was no manager in sight to address the situation with. If there had been, the bar area would not have been unkempt as it was. Service was horrible to say the least. This is a practically a new location and all the reviews say the exact same thing. Dave and Busters I truly expected a better experience. I was left disappointed and probably will not return. EVER! read more

I am a former employee at this establishment in euless. The management at the beginning was superb and outstanding and the employees were nice and you got along with them well. However as time goes on the managers start showing their true colors. I was involved in a few incidents and was told to talk to the managers. But when I did that they blew what I said over the top of their heads and didn't care. There were three managers that blamed things on me and turned everything to be my fault even though the other employees instigated it. I felt targeted by them after the incidents. Don't even bother trying to explain yourself or defend yourself. The managers will tell you to shut up, finish your statement, and, if you're getting fired, to leave, or, if you're still an employee, to go home. Also if you don't take a tray jack and you're not a server, get ready for the managers and kitchen managers to get on your case and say you can't run food anymore because you didn't take a tray jack. But here's the kicker, you'll see a lot of people not taking tray jacks. Oh and also apparently if other people fool around and joke around its ok but when I did it, it was seen as being aggressive. And if you don't have any prior serving experience get prepared to be put as service support which is awful and if you're in viewpoint on a Monday Cowboys day, Saturday football college night/day, or Sunday night/day and you're by yourself even though there's other bussers, you're in for a long night. Especially since one of the bussers always stays in dining room or is helping with a party and when you ask for his help he half asses it. And if you're told you'll be cross trained as a server, don't believe them because they don't hold true to their word. I know cause I saw them hire like 10 new servers and I didn't get cross trained and when I asked they basically told me to shut up, go away and quit asking. And don't bother calling HR. The woman representative for the Dfw area is awful. I called her and told her my side and she decided to side with the company. All in all the managers at this establishment need to be retrained. One culture pillar is known as "everybody is somebody," but the way I was treated I was appalled and furious that they would justify themselves with that pillar. The managers need to learn to treat everybody the same. And there are also some employees who like to talk and spread rumors. And there's one employee that if you joke around with him will take it the wrong way and threaten to punch you in the face if you don't knock it off and leave him alone. Also he will tell a manager and the manager will side with him and if he jokes with you and you tell the manager about him joking, he will ignore you and side with the other employee. I felt that I was pushed out and was targeted. But if you are thinking of working at this establishment I would say choose the Arlington location or don't apply at all. read more