Been going to Date Palm Cleaners for years. Was sad to see it change management because I loved the last owner, but decided to give the new ownership a try. At first, service was ok. Any concerns about my order were quickly remedied. Then I am not sure if management changed hands again (didn't see the usual workers there) but service has taken a dive. Went in on Monday the week of Christmas. Dropped off a duvet and three shirts. The man there (I assumed was the manager, or new owner???) told the woman helping me (with a dismissive attitude) that he wouldn't have my order ready until the following week. As in 10 days later. Slightly annoying, but it's the holidays and in the end understandable. Mind you when I looked around to see how many customers' clothes were hanging up and ready to go (since they do everything on-site) it was minimal.
Fast forward to the following week. Went in actually a day later than my pick-up date and the same man informed me that my order is not ready and to come back the following week. Or, I could take back my dirty clothes with me lol. When his helper looked for my order, my duvet had been dry cleaned, and my three shirts were still dirty. I opted to take my clothes with me.
He was apologetic and told me his "boiler was broken"(even though the industrial washer in the back of the shop was running and turning over clothes) and handed me a $20 gift certificate but didn't offer to discount my duvet that he wasn't even aware was finished.
It's too bad, I was a loyal customer. Would average about once a month to bring in my order. They are unprofessional and their inability to get it together shows. Great customer service would have been to call me to inform me that my order was not ready (I drive a distance) and it wouldn't have been an issue. Or, discount my piece that was finished and put a rush on my clothes that hadn't been cleaned. It would have been all good.
If you have the time to drive back and forth to see if your dry cleaning order is ready then give this business a try. If you are a busy individual then I highly do not recommend this business. In the end, their list of excuses is not my problem and I will go elsewhere. read more