Henry was very professional, thorough, friendly and above all patient with my ignorance and many…read morequestions. I highly recommend Computer Chimps!

I rteached out via Yelp's request for services because I had a dead laptop that wouldn't stay…read morepowered up for more than a minute and got a reply within a couple of hours. He asked a few questions on model and serial number. Once I explained the symptoms (battery may or may not always charge, etc.) he suggested I do a hardware reset (hold the reset button for 65 seconds using a straightened paper clip). This fixed the issue. He saved me from unnecessarily spending money on a repair I didn't need. You don't see this kind of honesty too often!

Wolfie's service and commitment to quality was exceptional and I'm happy I came to them!…read more My custom computer now runs better than ever after they replaced my dying motherboard. I would give Wolfie 10 stars if I could!

Communication was off and on, but that's to be expected when chatting through a third party like…read morethe Yelp app. Once we hooked up, Wolfie(?) was concise and accurate about his pricing and the work I requested. It went well and I had my screen replaced in about an hour. This was on a foreign phone (Oppo Find N5, a fold phone not sold in the US) that 3 other shops declined to work on. Pricing was good also, so I give this repair service an AAA+++ rating.

Very affordable Honest…read more I actually only needed a new charger cord - He did not want to charge me but I gave $20 Another company wanted to charge me $150 to get my data onto hard drive when all we needed was to try a different charger! So grateful My new go to for all computer related issues

Quick turnaround on a windows install. Reasonably priced and friendly. I definitely recommend.read more

We had an external hard drive that stopped working at the worst time possible. We needed a drastic…read moredata recovery, and had gone to two previous places before that weren't able to provide the service we needed. We were referred to NeuralEarth as "the people who can get it done". We needed expedited service, and when we walked in, the folks there literally took the drive out of our hands and started working on it immediately. Within 12 hours, we had a diagnosis, and within 48 hours, we had the recovered data. This was a LIFESAVER. Yes, you will pay more money for services like this, but compared to other places we tried (and that couldn't provide the services in the time we needed), this was so very worth it. The folks at NeuralEarth are dedicated, very knowledgeable, and all-around awesome. I can't thank them enough. If you need critical data recovered, you won't find better than NeuralEarth.

My computer suddenly reboot, and I (shame on me!) hadn't backed it up in several months. It had…read more*everything* on it--notably a slew of documents, all my photos, etc., most of which was irreplaceable. After several months of agony, I took it to Adrian at Bridgetown Electronics Repair (who had just helped me with a broken smartphone). He was not optimistic, since it appeared that the hard drive itself was the problem. After some discussion, I agreed with his suggestion to send it to NeuralEarth. I got a phone call from NeuralEarth the next day to let me know they had my drive and we discussed their process, what kind of expectations were realistic for me to have, etc. Their $50 fee for an initial diagnosis would be applied to any additional work I agreed to following the diagnosis; of course I agreed to that! They called me sooner than I'd expected to say that, yes, the problem was the drive itself but they were confident they could get most, if not all, of my data! The quote for the Tier 3 recovery was $600 (about which I gulped, then agreed to--after all, any recovery was more than I'd have otherwise!) and, as I was going to need a new hard drive anyway, I agreed to have them go ahead and get me a better-than-average model for an additional $67.99. I just had my final phone call with them. The only files they weren't able to recover were my operating system (which was not a surprise but also no loss, since it can easily be downloaded and installed to the new drive) and a few system files that were also of no use to me otherwise. At this point, my new drive will be delivered to Adrian to reinstall in my desktop box. Although I would--of course--have preferred to pay less for the work, I could not be more pleased, and cannot recommend NeuralEarth more highly!

They are rarely at the office, they never answer the phones and they never call back. My laptop is…read morenot fixed, they told me the charging cord doesn't work and now want me to pay them $99 for that, as them diagnosing the issue. The cord works fine, it was charging my husbands husbands computer before I plugged it into mine. Now I can't get my laptop back, as they are never there when I go to their door to pick it up, 3 different times now! DO NOT USE THEM.

As a 79-year-old author, losing her eyesight and with limited computer skills, I retained Rory…read moreDunnaback for his deeply needed assistance concerning various matters of which he was aggregable. Mr. Dunnaback and a partner hold the franchise at two local Nerds to Go stores. Initially, his work proved exceptional. A bout of pneumonia caused me to cancel our scheduled appointment. Once recovered, and over a six-week span, I tried reaching him to resume our meetings. I left numerous messages at both stores and on his personal phone. Sadly, Mr. Dunnaback failed to respond. In July I intended to launch a contest, each winner receiving three of my books. On my website, Roy Dunnaback posted enough information to interest readers, but not the requirements necessary to play the game. July came and went and possibly my credibility, too. He left me and any want-to -be contestants in the lurch. In order to draw readers to my contest, earlier I created a narrative for him to video and place on TikTok - just one other endeavor Mr. Dunnaback left dangling. Lastly, he had consented to an extremely important computer task, dealing with my self-publishing business, yet he didn't start or finish the project. I'm upset, hurt, and confused by his silent, unprofessional behavior of turning his back on me.

NO NEW RESIDENTIAL CUSTOMERS…read more Not a review so much as a comment: I just called to see if I could get some help with upgrading my Mac to add needed memory. The voicemail states that the business is no longer supporting new residential customers (only existing residential customers with support plans). I very much appreciated the clear message so I didn't waste time leaving a voicemail and waiting on a return call. Now back to Yelp to try and find someone else.

Crazy fast response time!…read more We had a simple hard drive replacement and the staff provided us with several options (giving details on what each would cost and performance). Would we use again? Heck yes we would!!

They revived my pc when I thought there was no hope. They even stayed after closing until it was…read morefixed. Glad I found this place, and the service was amazing. Super nice guy, we actually chatted a bunch while he was fixing my CPU. 10/10 would recommend

Called in asking if they were buying pc parts (because listings everywhere online say they do)…read more Whomever picked up the phone, who then tells me is the owner at the end but we will get to that part, he had told me, "not traditionally but at times." He sounded so disappointed I wasn't into buying, I mention the 8GB GTX 3070 I have and some high latency DDR4. He just sticks to the ram and says he doesn't buy it, then I reiterated the 3070-- you could tell he perked up. "Oh! You have a 3070?!" I tell him, "Yes, that is what I said." I ask his going rate, he just wants me to throw out a number-- mind you, I had no idea this is the owner (apparently). I ask again, his rate-- he wants to tell me that before he can offer he has to run tests and the tests could in fact take days. Days?! Now, I've ran a shop like this before. I have a background in CIS. I know the tests necessary, a benchmark, a processing overview to check for spikes-- simple things. Never takes, DAYS. I ask, "When was the last time you bought a 3070?" He replied, "a few days ago." I ask him how much he gave, he told me, "100 bucks." I admittedly scoff, I wanted more like 225, I ask him to meet me in the middle at 150. He wants to tell me more about his tests. I inquire further on these, "tests." He is now coping a attitude, wants to let me know he is the owner and at this point he isn't interested and he wouldn't be, "dropping the things he needs to do to run a business." Well, I'll tell ya what, I wouldn't want to shop at a place like this and though I wouldn't be still willing to sell to them-- nah, nah.. Not with that attitude and such a pretentious way to talk to potential customers. Shoppers be warned, and I'd recommend if you go to buy-- ask to test products for a couple of days before paying.

So glad I found these guys! Stephen was very helpful! I thought my whole business document…read morelibrary was about to be lost. Stephen was able to walk me through getting it to a safe place over the phone. I chose Slave To The Machine because of its proximity to my home office but I didn't even need to wait for an appointment or go to their location. Thanks again for the great service and for being 'real Portland' at its best! I will be hiring STTM for my next issue which is a hardware compatibility issue.

I was looking for a reliable PC repair service to troubleshoot my brand-new gaming PC, and I'm so…read moreglad I found Slave To The Machine! Unlike other PC repair services that jump straight to charging for a diagnosis, Stephen actually took the time to give me troubleshooting advice--for FREE! Stephen genuinely cared about saving me money and even suggested that I contact the PC brand's customer service first before having him work on my PC. His honesty and willingness to help without asking for anything in return really stood out. If I ever need professional repairs, I know exactly where to go. Highly recommend!

My iMac died on me and took it to Mad Genius to see if they could bring it back to life and…read moreretrieve any files. Nate was professional, had great communication and was upfront with diagnoses, repairs and costs. Unfortunately, the hard drive was not salvageable, but Nate gave me additional options for possible retrieval. I did have them install a new SSD to replace the old disc drive. Everything worked fine with new SSD. I'd recommend Mad Genius and Nate for all Apple/Mac repairs as they are friendly, knowledgeable and specialize in Macs.

I recently got my screen replaced on my iPhone 15 due to a dead pixel at a place in Portland & not…read morelong after my toddler dropped my phone on concrete & it cracked. I decided to take it to Mad Genius this time because the last place used a non-OEM screen. Nate was awesome, explained everything he was doing, and had an Apple Certified screen & screen protector installed within an hour. Highly Recommend!

These people are solid, fair, honest, and capable. Plus they are warm and friendly. My experience…read morethere was perfect.

we had used happy hampster computers on ne mlk yrs ago, and 1201 bought them out.....we were very…read morehappy with their work....many yrs later, our pc died, and had a custom one built again....Allan was the intake person and worked on it....he is professional and friendly...the pc works great.....thx....