I went to Dashing Diva on May 19th. I had called in advance for a 6:30 pm appt and when I arrived they were very courteous. The owner, Elaine, made it a point to address clients by their first name, which shows great customer service. They are extremely hygienic. They sterilize and package each toolkit, which is refreshing. While getting my pedicure, the owner asked if I mind if they had someone also work on my manicure while they are doing my pedicure. I assume it was because they close at 7:30 and they wanted to finish timely. While apprehensive, I agreed because I too wanted it to be done timely. The person who did my manicure was Danielle. While Danielle was very sweet, she didn't seem capable of properly filing nails. In the beginning I noted that one nail broke and I wanted the others to be filed down slightly so it isn't as noticeable. After filing one nail she realized this would be time consuming and asked if she could cut them a little and then file and I said that would be fine if she only cuts it a little and cuts it round to keep the shape. I also told her the problem with cutting it is it will be cut square and she assured me that wouldn't be the case. In summation, she wasn't able to hold true to her promise. At one point I did ask if she was new because it seemed that she was struggling severely. The pedicurist, Pia, called the owner over and I explained the problem. The owner, Elaine, showed Danielle how to file and Danielle tried to say let someone else finish but Elaine insisted that she finish. Danielle continued to struggle to file my nails in a round shape and by this time, I lost my entire nail length and my nails were now even to the broken nail. At one point, I began filing my own nails since my left hand didn't match with my right. Danielle did paint my nails neatly but the whole ordeal was exhausting. Pia did a good job on my pedicure, however I couldn't truly evaluate her since I was so preoccupied with Danielle. Despite Danielles lack of competence, I still tipped because I am not sure it was entirely her fault. More so it could be due to lack of training. When leaving the owner did apologize and I showed her again how some of my nails were square and some were round. She didn't offer any type of percentage off for a failed manicure or anything to show she was truly empathetic to the situation. I can't help but think that if they were not close to closing that my manicure would have been more successful. For a first time customer, I would say I was disappointed in my experience. I have given them 3 stars solely because of hygiene and Pia. I do not see myself going back in the foreseeable future.
Update: I am changing my review to 2 stars since my pedicure only lasted one week and my manicure lasted 4 days. I brought my own polish, which was Essie Gel Couture. With that polish, I normally get 2 weeks for my toes and 10 days for my hands. I will not be going back to Dashing Diva and I regret going in the first place. My friend who went had a better experience with Ivy and she went in the morning, therefore I suggest if anyone wants to try them, go in the morning and request Ivy. read more