I made an appointment before my trip and brought my mom to treat her to a pedicure. It made no…read moresense for someone with an appointment to wait 30+ minutes. After about 45 minutes, we were seated.
Winnie, who did my mom's pedicure, upsold us on a lemon spa package. I was treating my mom, so I agreed. My mom said it wasn't special and a waste of money. The lemon was just rubbed on and the massage was minimal. Winnie still got a 20% tip on the original price.
Chloe did my nails. I came with a design and showed it to her. She pushed my dry cuticles, which was uncomfortable and painful, and unlike other salons, no real care went into them. Chloe persuaded me to upgrade to gel extensions on top of the tips, saying they would last longer and be stronger. Three weeks later, they're still going strong with no chips.
When she did the designs, I voiced my concerns and she said that's how the picture looked or that I should trust her. Certain parts did not match the picture, and when I brought it up, she argued back. Although I came to like some of her artistic interpretation, the process was stressful. What I did NOT appreciate was that she could change things from the picture, but when I requested a small change, she said it would cost extra. When I asked for small edits because some designs weren't thick enough or well done, she refused, said it was fine, or said it was too late.
Chloe's attitude got worse. She snipped at me, huffed, and responded shortly. As more customers arrived, she became irritated over my "slowness" in deciding. I made an appointment and specified that I would be getting tips. My time and requests as a paying customer should have been respected, not rushed or met with attitude. A typical salon appointment is 1 to 1.5 hours, so poor time management shouldn't be placed on the customer.
The next day I noticed my pinky extension was longer than the other nails. The top coat wasn't placed well, so after 3 days the gold pearls on some fingers turned bronze. After 5 days the top coat on the flowers was nonexistent and things got stuck in the crevices. These were the nails I got engaged with, so seeing all the imperfections after paying a good amount of money was disappointing.
Chloe is very talented and detailed, and I tipped her well despite her demeanor. But as a customer, I shouldn't feel like I'm fighting for what I want or that there are two different sets of rules. Otherwise, I could see myself becoming a regular.
Then Yoyo did my toes, which was peak disappointment. The usual callus and cuticle care was nonexistent. She massaged one foot for 5 seconds and the other got nothing. The polish didn't dry after 20+ minutes under the fan. When I showed her, she insisted it was dry until I pressed my big toe and the paint dented. She offered to redo it, and I picked a polish I trust from home. She had to redo both big toes twice because she wasn't letting the polish dry between coats. She started to have an attitude too. After 3+ hours in the salon, we were exhausted and my nails still weren't dry. I didn't want to spend more energy asking for another redo, so I tipped 20% of the original price plus a bit more. She looked annoyed and, according to my mom, rolled her eyes at me to her coworker. At home the paint was streaky, dull, and had shifted.
Due to the technicians' attitudes, tardiness, and lack of attention, I won't return. There are other nearby salons with similar pricing and good reviews, and press-on nails are a fraction of the price. The first thing I'd change is your attitude toward customers. Please schedule better and only take as many appointments as you can handle, or hire more people.
I hope you do better, and I hope others have a better experience.