Out of all the nail salon I've been to, this one is by far my favorite location…read more Julie who is the owner is awesome at what she does, she is very friendly. She does my nails the way I ask for them to be done. This is the reason I go to her. I've been to several shops before where they refuse to do it how I like it, I stopped going there after I found Angel nails. Another gal that works at the salon is very good at what she does also, I can't remember her name. I think that all of the employees are great, friendly and keeps conversation with you. This salon is also clean and organized compared to other places. They sanitize all their equipment when they are done with a client during pedicures. I always recommend this place to all my friends.

I am writing to express my disappointment regarding my brow appointment today. Although staff made…read moreeye contact when I arrived, I was never greeted or acknowledged. After waiting for 20 minutes without assistance, I left and called the shop; the only explanation provided was that the team was busy. As a regular customer, I found this lack of communication and service very frustrating.

Went back to see if the could fix my French tip after 2 days of having it and they had the worst…read moreattitude and had me waiting for over 20 min it's nothing like that when it come to getting a set and having to pay for it

I needed a powder removal and pedicure but didn't have time to go to my usual technician in federal…read moreway. I called here since it's closer to where I was. They were busy but were able to book me for 2 hours later. Kimmy did my pedicure. She was very thorough, gave a good massage, and clean. My go to polish for my toes is funny bunny or bubble bath. Sometimes technicians only do 2 coats and it's somewhat patchy/see through. Kimmy did 3 coats and made it perfectly even. She shaped the nail very well too! I would totally go to Kimmy again.

The salon was very clean and relaxing. The nail tech working with me had great attention to detail…read moreand my nails came out exactly how I wanted, but that did mean spending over 2 hours in the salon. And it was a great experience and would definitely come back if I lived closer!

**lack of price transparency** I called around 4:53 PM…read moreto schedule a hard gel appointment for me and my mom. The person on the phone told me they could fit us in if we came right away, so we arrived around 5:15 PM. We ended up waiting until about 6 PM and had Kim and Michelle (who I believe is the owner) do our nails. Before starting, I explained that I wanted gel that wasn't too thick or too thin. Michelle said they had different kinds of gels, and when I asked about the prices, she told me **hard gel was $70** and **builder gel was $110**. I chose the $70 option since it was within my budget. They started our nails around 6:05 PM and finished quickly before closing at 7 PM. Both Kim and Michelle did an **amazing, phenomenal job** our nails look beautiful and professionally done. However, I was completely surprised at checkout. I had gotten hard gel with a cat-eye color, and my total came out to **$120**. I've never paid that much for a manicure before, even my Russian manicures cost less! While I understand some services can add to the price, this total felt unexpected and not clearly communicated upfront. Overall, the quality of work was excellent, but the **lack of price transparency** was disappointing. Unfortunately, because of that, I don't think I'll be returning. The experience and skill were great but the surprise pricing is something I can't justify.

Today was my first experience at Pauline's Nail Spa, and it was truly beyond anything I expected…read more From the moment I walked in, the customer service was amazing. Pauline is so friendly and welcoming, and we had such great conversation throughout my appointment--honestly made the time fly by. They offered a variety of drinks, and as a holiday treat, they even had the yummiest fresh egg rolls, which was such a thoughtful and unexpected touch. I got a full set of silk nails, and it was the best decision ever--my nails look absolutely amazing! They exceeded my expectations in every way: they look so natural, feel incredibly light, and are the perfect length and size. Pauline has definitely gained a returning customer. I'm already excited for my fill! They also have a huge variety of colors and finishes, mood-changing shellac, cat eye polish, shellac, gel, regular polish... you name it, they have it. Highly recommend Pauline's Nail Spa!

I was in last-minute desperate need of a mani/full set. I went to three other places on a Thursday…read moremid-day in des moines and almost gave up. Headed home and saw Pauline's and thought okay one more try. It was meant to be. Beautiful, calm, and relaxing. Beautiful and peaceful space. I enjoyed every second of it. Tea in a steeping pot served seeing my pedicure. My full set is stunning, and I got to learn all about the silk set - no acrylic, so no smells and nail powders. I loved my experience and will definitely be a regular customer now. This is not a quick in-n-out (which I appreciate), so if that's what you want, this probably isn't the experience for you. I was there about 3 hours - pedicure and full set put on. And she had time - I imagine she's usually fully booked.

Went to get pedicure done 2 days ago n I just couldn't believe how much they charge now for little…read morebit they do for $50. I was just surprised to see the original owners left and gave the business to their sister and she is not friendly like the first owners. Everything was remodel at their shop fancy though I suppose they raise their price to pay for the remodel they did. But the girl who does my pedicure I like her a lot she is the best. It's just also there is no price on the board posted that how much it cost for the pedicure and manicure. So I think I am done with that place . I have been going to this place for 25 years so it's time to change.

This place is calm and relaxing and I like that. They always seat me quickly, the technicians seem…read moreskilled and I love the results. I have acrylic nails with gel polish.

I had a great experience here. Everyone was incredibly friendly, and Anna made sure things were…read moredone the way we wanted. I had a basic pedicure with regular polish and a buff and shine on my fingernails, while my granddaughter had acrylics and Gel X based on a photo she brought in. What stood out to me was their willingness to make adjustments. When I wanted my nail shape changed or felt the polish needed a little touch up, they fixed it right away, no questions asked, and even apologized. My granddaughter showed them a photo of what she wanted. Throughout the appointment, they checked in with her and made adjustments based on her feedback. The final result wasn't an exact copy of the photo, it was actually better, and she was thrilled with how it turned out (the flower was hand drawn not a jewel). What impressed me most was that they genuinely cared about making sure she was happy and were willing to make changes along the way until she loved the result. (The photo here is before they finished and cleaned her hand up). Reading some of the negative reviews, I wonder how many people communicated their concerns during the appointment. In my experience, if you speak up, they genuinely want to make it right. They can't fix something if they don't know you're unhappy with something. The salon felt clean, comfortable, and reasonably priced. It was a hot day outside, but the inside felt cool and comfortable the entire time. I occasionally noticed staff helping other customers while I was there, but I never felt neglected and the delays were brief. For me, a salon visit is a chance to relax, so it wasn't an issue at all. If I had been in a hurry, I believe I could have communicated that and they would have accommodated me. Overall, I found the staff kind, accommodating, and focused on customer satisfaction. In a world where good customer service can be hard to find, this team stood out. They listened, cared about the outcome, and made sure we left happy. I would not hesitate to return and would gladly recommend them to anyone looking for a friendly, reasonably priced salon experience.

I love coming here for pedicures. Their instruments are clean, service is thoughtful and they…read moreaccommodate my needs with care. Anna is very sweet and attentive and is incredibly knowledgeable and talented. I've been coming here on and off for years!

Great little spot and the owner/stylist really knows her stuff! Prices are reasonable and it's…read moresmall and quaint so people aren't just handing around. Wish they would get a better phone system though because I want to get my hair done! Ok update! Lowering my rating because no one has returned my call for weeks

I usually come in for gel mani and regular pedi. I like to judge a place by their massage as well…read moreas how the nails look. I do enjoy the nice long massage I get with a standard pedi here. Usually I can call 20 min out and there is no issue getting an appointment. I also got my lashes done here and she was very patient with my constant blinking. If I didn't fuss with my eyes so much I would have keep doing them. The did look great.

Linda! Wow! I so very much appreciate you!…read more #IRREPLACEABLE You're the best! She'll take care of you! Definitely worth the wait! Book your appointments - walkins will have to wait but y'all be satisfied, promise. Note: I have only done pedicures and eyebrows! I would post my feet but ppl are paying big bucks to see those nowadays lol (;

Unfortunately, I had a bad experience at this nail salon. I had called on a Saturday to make an…read moreappointment for the upcoming Monday. For some clarity, this is for the new ownership I assume, and there were only 2 techs at the shop this day, with me and another client there. First, I arrived promptly to my appointment and the lady doing my nails can be heard in the back on the phone for about 7 mins. During my time waiting, the other client had been sat and already had got started on her nails. Secondly, my tech had a nasty attitude saying that i was late and that she called me the day before to confirm my appointment. I let her know that I had called her on Saturday and kindly fact checked her. Thirdly, less than 7 days from my original appointment, 2 of my gel-x tips popped off nice and clean. You can see and feel the layer of gel on my natural nail. I'm not sure what part she skipped or if it really just a result of poor quality supplies. Overall, if you're looking for gel-x, make sure they're using the Apres system. It has never failed me, and i've had sets last over 4 weeks with no problems.