These guys showed up at my house just a couple of hours after my call. The very nice gentleman explained the charge and spent over half an hour attempting to clear the drain. When he couldn't get it cleared, he explained to me what needed to be done. He did all of this and then did not charge me. read more

Darrel has helped me now 4 times over the last 7 years so I'm obviously very satisfied. He is a good guy and dependable! If you want the job done right he is your one and only call needed! read more

Darrel was quick to respond and cleared our line quickly. We didn't have ground access for the portion of line, so he even climbed to the roof! Definitely recommend! read more

I was not going to write a review, but after a call with Kim, and the way she responded to my concern, For sure deserves a review. I give it 2 starts because I have used one once before with no problem. Not more than 2 starts because they did camera inspection 3 days ago, promised report same day, Gave them 3 days, still nothing. Called and called and left many messages.. No response. Today finally Kim answers the call, and says she will have Darrel send me the report later afternoon. I told her this is our last day of inspection I must have the report today, and I asked her to please answer my call later in the day if I don't get it, and She said "No I will not answer the call, I am in a wedding" and hung up the phone in my face !!!! WOW.. talk about "don't care about your your business"... read more

Darrel has been our go to drain clearing guy for our multi family properties for years. He really knows his business. Often he has our drains cleared with in minutes. He NEVER tries to upsell unneeded expensive services like many other drain cleaning services do. I've recommended him many times to people looking for drain clearing, camera work and locating. 5 star guy! read more

I finally progressed to excavation the sewer line and placing the new line to the side of the house. Dennis stated that the line was 6.5 feet below his mark. The line was exactly where he said it would be, within 6 inches in depth. Thanks Dennis read more

got a referral for this company to located our clean out. They said they would be able to come out the next day. We had already found the clean out but needed confirmation. They ended charging me $300 for minimal work. I was never quoted an estimate. Their website stated $250 for this service. When I called them after the fact, they were belligerent, rude and combative. When I told them that I never got a quote, I heard his wife in the background that she did (which was not true). Then, when asked about the price on the website, he didn't know where I got that! I stated that it was ON HIS WEBSITE. He then asked what I wanted him to do and I said to give me a $50 refund. After complaining, he agreed he would. That was a month ago and I have yet to receive a check. If you want an example of horrible customer service from a contractor, this company is a perfect example. read more

Initially I would have given this company 5 stars based off initial services, however over time I have observed not only the quality of the job but reliability, diminish. I've had every drain in my house cleared by Darrel only to block back up again sometimes as soon as months after. I always call back because the price seems reasonable and he and Kim seem to be a reliable team, Scheduling is easy and he mostly comes on the appointment time. My last experience was not so. Not only did he completely no-show/no call the initial appointment, when I rescheduled and he finally did come out (about 5 hours early from the scheduled time, waking me up, but no biggie)-- he did not fix the drain. He did something then left promptly but there was no change whatsoever. I called right back and Kim was happy enough to reschedule for him to come back and re-try the drain. They "guarantee." the work. I put the air quotes because when he came the second time-- he had a bad attitude about it, and I asked him if he would mind throwing in fixing a sink that was clogged also due to the hassle of having to come back, and he argued that I was already getting a "freebie". Seems a little unfair considering I had paid full price for the repair initially, only to have it not be fixed the first time, so wasn't exactly a freebie. But ok, silly for me for asking a customer service gesture since he was already so inconvenienced. Give me a break! I guess if you want cheap, sometimes reliable sometimes not, sometimes fixed sometimes not, service, go ahead. I personally will not hire this company again. I'd rather pay a little more for more reliable, friendly, effective service. read more

Contacted Darrel's locating to locate a water leak that was found on a commercial property in Tempe that I handle. Darrel arrived removed his equipment and said he located the leak under the concrete slab where the driveway met the garage. I also had him mark the water supply line from the city water service to the house so we could identify where we had to make access to the leak and what concrete we would have to remove. We demo'd the driveway to get to the leak that was identified by Darrel. Well the leak wasn't there and the supply lines weren't even close to the lines he marked. We found the leak on our own and it was BEFORE it entered under the driveway. $1400 worth of concrete work and a days extra digging because this man rushed through the job a missed the leak by over 10 feet. I called him to ask what his policy is regarding such a major error and he replies, "Well we can come out and try again other than that its just a missed detection and it happens". Excuse me Darrel we already found the leak on our own AFTER digging up a driveway where you said it was. I don't need that kind of help. A repair that could have cost a few hundred to fix turned into a few thousand thank to Darrel's leak detection or in this case, Darrel's I don't have a clue read more

Had a backed up drain last night (from cooking). Got on Craigslist at 9am, found Darrel, and he was at my house by 11am. Super friendly, fast service, and $45 flat fee drain cleaning. Good and honest service! read more

Always great service! Kim and Darrel are a great team. I highly recommend Darrel's Drain Cleaning!

Had my pipes video inspected by these guys last month and never received the link for the video. I am having major issues and need this. Called 4 times and Kim keeps telling me she will send. Oh, and also if I don't get it, call her back...WTF? How hard is it to send an email with a link. I paid $150 for this service. Very unprofessional and would never use them again! read more

Fast, efficient and can go on the roof if needed. I called him early in the morning and he cleared it by 3pm.

I have 4 kids as a result they tend to clog toilets with toys or toilet paper all the time. I have used Darrel's many times. Every time he is on time, nice friendly, also never adds in extra charges. What he said the price will be is the price. Does a great job every time. read more

After trying to get three other plumbers out here for a clogged drain, I finally stumbled on these guys! Small business, friendly and efficient. They got here early and we're done in twenty five minutes. They only do drain cleaning, which is a bummer because I'd use them for other plumbing projects. read more

So, My water bill doubled over a month and I couldn't find a leak. So spoke to RT Plumbing initially and explained I needed to find a leak and it was under my slab. They came out and had my uncle meet them as I was at work. They, checked everything I did and charged me $100 to tell me they don't have the equipment to locate the leak and gave my uncle's Darrels number who called them (as I wouldn't have as I viewed it as being taken advantage of by first guy I wouldn't trust anyone he had recommended). Darrels came out (again while my uncle was there) and told my uncle it was the cold water line under the cabinets in my kitchen. My uncle not knowing any better, paid and they left. Obviously I wasn't going to call RT as they didn't do what I asked the first time, so I contacted one of the plumbers at work to come out and give me an estimate since I knew he owned his own company as well. He explained Darrells SHOULD have taped the wall where the line as there were at LEAST 3 Cold Water Lines in the area he identified, and SHOULD have explained to which area of the house that line fed due to my block construction it would be more efficient to repipe, than to fix the leak due to the location. He Explained the job the locator did was only half done and if they could identify which line and to which part of the house it goes he'd come out and give me an estimate. So I called Darrels, left a message explaining my concern of needing the specific line identified....Nothing. Left a message again....Nothing. Simply, if you want a job half done and someone not willing to take calls nor stand behind their work. Call Darrel's Locating. read more

I had an issue w/ a blockage in my home. I had another service provider come out the day before to fix the issue and $325 later, I still had a blockage. After quoting me one price to camera my line, they then said it would be 4 TIMES that amount to camera after trying to rooter my lines. I called Darrel's to come camera my line. Showed up towards the end of the window (why they didn't get 5 stars), BUT they found the blockages, rootered them, and solved the blockage issue. Wish I called them first...would have saved me my initial $325 I paid someone else. read more

Darrel's Locating is top notch. Great service, outstanding price! I will call Darrel for all of my needs.

What a terrific company! Fast, professional and really was a hero today. My kitchen sink was clogged and he came on a Sunday to make sure it got fixed right away! Was pleasant and just a great guy all around! Would recommend in a heartbeat! read more

Drains in kitchen and bathroom were slowly moving and kitchen drain was clogged. Called at 9:00am and he was here by 1:00pm. Drains are clean and moving good. Darrel was very nice and informative. I would highly recommend him to anyone. read more

They were there within an hour uncloged my line after I had tried to rent a snake had roots in my system they were very professional and extremely informative thank you very much and I would refer you to anyone read more

A really great service. I was able to get a next day appointment on a Saturday. They were on time and very fast service. I has 3 drains cleaned and it took about 20 minutes. A pleasure to deal with. I highly recommend this company. read more

Darrel is simply terrific. I called him with a nasty drain issue and helped me same day. In fact, he called and was there an hour earlier. Darrel will forget more than most people will know in his field. Great work. Right things done the first time. Terrific person with a great sense of humor. Extremely reasonable. Wouldn't leave until he tested three times and still finished in time. I would recommend him to anyone. read more

Darrel, great job today on my house! I tried to do it myself and when I called for your help you were here in 30 minutes! You were very professional and I would certainly use you again. You were honest and your price $75.00 was exactly what you advertised. Your 30 day warranty also gives me some piece of mind. Thanks again! read more

Great service. I called Darrel after waiting and waiting for another drain service company not worth mentioning. I definitely recommend Darrel. A nice honest person, extremely punctual, and no BS. Above all, a very fair price. Thanks Darrel! read more

Thanks for the great service your crew did a wonderful job taking care of those nasty problems. And are you sure that was the correct price on your invoice as all the other bids i got were almost triple your figures.I have no problem recommending your company to all my friends and family.It's been two weeks and no more drain problems and the new fixtures work perfect.Once agian thanx for the wonderful job. Paul read more

I had them out 2 weeks ago, then plumber ran the rooter for about 1 minute then came off the roof and told me he didn't even have to turn the blades on to clear the clog, price was $150. I was skeptical, but it had drained so I asked if they had a warranty. I was told yes, a 30 day warranty. I just called in today and was told no the 30 day warranty doesn't cover roof clean outs. So I asked if they could guarantee me that they would clear it to the main line. I was given a bunch of excuses about why they couldn't. I would not recommend this place for your plumbing needs. I spent $150 for a clean out 2 weeks ago and it's already clogged again, with Roto Rooter I am paying a lot more, but I'll be damned if it doesn't stay clear for at least a year before I need to have someone out again. read more