Specifically Jesse Duran on the installation at our place in Boulder Creek- truly amazing. We had 2…read moreother contractors come out for this job. One two person team with apparently a lot of experience was stumped due to the close measurements. The second one was way over priced. Jesse Duran did this job with both extreme professionalism, and a "can do" attitude of someone who is truly an expert and has seen all kinds of challenges. Jesse is a super kind, informative, educational, and a great guy-an absolute magician with this installation. We had a space that used to have a pellet stove with a smaller exhaust pipe. We weren't even sure if we could make the new pipe go straight up instead of out and then up, but Jesse did it and saved us on the materials. Also a shout out to Chase at Woodstove and sun who guided us through learning the different heating possibilities- answering all of our questions easily with a lot of patience.

Woodstove and Sun is truly exceptional. From the moment I walked in, I felt welcomed and well cared…read morefor. Julie, the sales manager, took the time to understand exactly what I wanted for my home and outdoor space and she guided me with so much expertise and warmth (no pun intended). I purchased a woodstove, fireplace tool set and two Adirondack-style Polywood deck chairs. The woodstove warms our home beautifully and it is so nice to have heat even when the power is out. They have an huge selection of stoves, mantels, outdoor furniture and stove accessories. Every item feels like it was chosen with quality and longevity in mind. All of the sales associates made the entire experience easy and enjoyable. Their knowledge, responsiveness, and true care for their customers set a new standard for what great service should be. They made sure I understood all of my options and every step of the process. I cannot recommend Woodstove and Sun highly enough. If you are looking to make your home warmer, more inviting, and more inspiring, this is the place to go.

It was a pleasure working with Aaron! He provided excellent customer service and took the time to…read moreexplain all the options, helping us choose the perfect fireplace. The installation team was very professional, did a great job, and cleaned everything up afterward. Wonderful company to work with!

Customer service isn't just about making a sale--it's about how a company stands behind its…read morecustomers when things don't go according to plan. That's exactly why I'm giving Emberwest a 5-star review. From the moment I walked into the showroom, Aaron and Mike were incredibly knowledgeable, personable, and genuinely focused on helping me find the right solution. They took the time to understand my needs, walk me through the options, and make the entire buying process enjoyable and stress-free. What truly sets Emberwest apart, however, is what happened after the purchase. On paper, everything seemed like a perfect fit, but once I got home, it became clear that things weren't going to work out as expected. I was concerned I had made an expensive mistake, but Mike immediately put those concerns to rest. Mike was welcoming, understanding, and completely focused on making things right. He went above and beyond to ensure I was satisfied and that the situation was resolved in a way that exceeded my expectations. That level of commitment and customer care is rare and deserves recognition. I can't say enough about how well I was treated by Mike and the entire Emberwest team when my weekend didn't go as planned. Their professionalism, integrity, and dedication to customer satisfaction turned what could have been a frustrating experience into a great one. Needless to say, I'll be back. Thank you again to Mike, Aaron, and the Emberwest team for standing behind your customers and delivering an exceptional experience.

We bought a house with an old of wore out fireplace. Reno paired us with a beautiful stove insert…read moreand super fast excellent quality installation. We 100% recommend Reno and his business.

Excellent service. Good price. Didn't try to upsell me. Very clean and thorough. I'll definitely be…read morecontacting Reno next time we need a chimney cleaning.

Same situation - completely responsive at the beginning, thorough report that we received,…read moreactionable estimate approved, then ghosted us for over a month and still nothing. We called left VMs, emailed, and nothing, so Kris really wasted our time unnecessarily. Dropping off like that with no auto-responder of on vacation, sickness, leads me to believe that he doesn't take his clients that seriously. Shame because he had a good thing going for himself.

Initially we were pleased how responsive, punctual and professional Kris was. He performed an…read moreinspection and cleaning of our woodburning fireplace. Everything went great, he showed us pics from inside the fireplace, chimney and the walls around the chimney. He was knowledgeable and explained everything well. I paid him cash and he promised us an inspection report in a couple of days. He since completely vanished. He didn't respond to my several calls or text messages. Completely ignored us for 3 weeks now. So, we never got an inspection report that he promised.

The customer service and skilled repair representatives are wonderful! I brought in a light fixture…read morethat needed new wiring and they had it done the same day. So grateful they were able to get it to me super fast! If you need a light fixed just take it over there and see what they can do before having to buy a new one. My fixture was purchased online and it was brand new but the wiring broke when the electricians were trying to put it up. The shop is filled with different types of light fixtures so check them out! I'll be going there for my lighting and fan needs. Thanks again!!

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

Picked up a truck load of seasoned hardwood for a very fair price. Fast and friendly service. They…read moreanswered the phone when I called (no message machine) and they keep regular hours. Easy to drive right next to the wood and load it. I highly recommend these nice people

Did not actually use them. Professional, peraonable on the…read morephone, but did not have what I was looking for.

Quick service and affordable! They were able to schedule me within the same week, communicated when…read morethey were on their way and their ETA. They showed us what came out of our dryer (EEK! There was a lot), provided us info about the condition of our air ducts, and any additional things we should know. I have already recommended them to a friend! Thank you for your service!

I had an old fire table that I needed uninstalled and the gas capped. They gave a great price and…read morefinished quickly.

Fantastic service. Steven has been servicing our chimney for many years and has always done a…read moreterrific job. Back in 2018 he found and repaired a problem with our flashing and with the spark arrestor on our roof and the job was thorough and has held up. Today Steven and Dave returned and did a thorough job cleaning and inspecting. Quick, courteous, and thorough. A great value - so glad we had them out. Worth every penny for the peace of mind!

I hadn't used our chimney for over 20 years so I need it cleaned. Right off the bat he was…read morepersonable and polite. I was a little disappointed he didn't show up all covered in soot and sporting a flat cap. Once I got over that he was surprisingly fast. Value? I tend not to do a lot of research so I can't really judge that but I am very happy.

About 15 years ago, I had the idea to turn a water fountain bowl into a fire pit. Everyone told me…read moreI was crazy, but then I visited Intimate Flame and met Ryan. I purchased a 36" Star gas element from him, but more importantly, he walked me through exactly what I needed to do to ensure the fire pit would be safe and last for years to come. Fast forward 15 years, and that fire pit was still going strong until the knob on the gas valve finally broke. I reached out to Ryan for advice, and once again, he delivered. With his guidance, I rebuilt the gas valve and riser, and I am now able to perfectly regulate the gas again. Ryan has made himself available to help me more times than I can count and has consistently been a solid resource. I highly recommend Ryan at Intimate Flame for all your fireplace and fire pit needs!

Really enjoyed working with Ryan and his team. We have a beautiful new electric fireplace and…read morethrough the consultation with Ryan received a great value. Thanks Ryan and team!