Excellent service. Honestly and reasonable pricing. Thank you. I highly recommend this business.read more

Most outstanding service. Extremely conscientious, reliable and knowledgeable. Thanksread more

Specifically Jesse Duran on the installation at our place in Boulder Creek- truly amazing. We had 2…read moreother contractors come out for this job. One two person team with apparently a lot of experience was stumped due to the close measurements. The second one was way over priced. Jesse Duran did this job with both extreme professionalism, and a "can do" attitude of someone who is truly an expert and has seen all kinds of challenges. Jesse is a super kind, informative, educational, and a great guy-an absolute magician with this installation. We had a space that used to have a pellet stove with a smaller exhaust pipe. We weren't even sure if we could make the new pipe go straight up instead of out and then up, but Jesse did it and saved us on the materials. Also a shout out to Chase at Woodstove and sun who guided us through learning the different heating possibilities- answering all of our questions easily with a lot of patience.

Woodstove and Sun is truly exceptional. From the moment I walked in, I felt welcomed and well cared…read morefor. Julie, the sales manager, took the time to understand exactly what I wanted for my home and outdoor space and she guided me with so much expertise and warmth (no pun intended). I purchased a woodstove, fireplace tool set and two Adirondack-style Polywood deck chairs. The woodstove warms our home beautifully and it is so nice to have heat even when the power is out. They have an huge selection of stoves, mantels, outdoor furniture and stove accessories. Every item feels like it was chosen with quality and longevity in mind. All of the sales associates made the entire experience easy and enjoyable. Their knowledge, responsiveness, and true care for their customers set a new standard for what great service should be. They made sure I understood all of my options and every step of the process. I cannot recommend Woodstove and Sun highly enough. If you are looking to make your home warmer, more inviting, and more inspiring, this is the place to go.

We highly reccomend Santa Cruz Fireplace and Hot Tub for a hot tub purchase. My wife and I had been…read moreshopping for a tub for some time. We were sent to a popular seller in Capitola and were disappointed in the lack of knowledge and saleperson pressure. On the flip side of that was our experience at Santa Cruz Fireplace and Hot Tub. Chris was friendly, knowledgeable and not pushing us to buy. The tub we bought is fabulous! And Chris and his team were amazing in every step of the process, from purchasing to delivery to ongoing support of maintaining our tub. Nancy

Thank you for being an awesome biz. We bought a fireplace 3 years ago. Gas and fancy. It was a…read moresplurge. We could have done something cheaper online. We wanted to support local. SO GLAD WE DID. Warranty is over and fireplace didn't start up. Called service and asked them to come out on the voicemail. 24 hours later, got a call back. They told me an easy fix. It fired right up. Saved me money. Gave me great service. 10/10.

Fixed our fireplace after a rat or mouse ate through a plastic tube!! All good. Would use them…read moreagain.

I'm 218 days out for sheet metal surrounds for my three Mendota fireplace inserts I ordered. Many,…read moremany promise dates and no surrounds. Short one remote. Very disappointed. This service for $25k in ordered stuff. I'd look elsewhere. Update June - surrounds finally got in and we're installed. Looks great. Total time ~230 days or so, so please be aware.

The customer service and skilled repair representatives are wonderful! I brought in a light fixture…read morethat needed new wiring and they had it done the same day. So grateful they were able to get it to me super fast! If you need a light fixed just take it over there and see what they can do before having to buy a new one. My fixture was purchased online and it was brand new but the wiring broke when the electricians were trying to put it up. The shop is filled with different types of light fixtures so check them out! I'll be going there for my lighting and fan needs. Thanks again!!

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

It was a pleasure working with Aaron! He provided excellent customer service and took the time to…read moreexplain all the options, helping us choose the perfect fireplace. The installation team was very professional, did a great job, and cleaned everything up afterward. Wonderful company to work with!

Customer service isn't just about making a sale--it's about how a company stands behind its…read morecustomers when things don't go according to plan. That's exactly why I'm giving Emberwest a 5-star review. From the moment I walked into the showroom, Aaron and Mike were incredibly knowledgeable, personable, and genuinely focused on helping me find the right solution. They took the time to understand my needs, walk me through the options, and make the entire buying process enjoyable and stress-free. What truly sets Emberwest apart, however, is what happened after the purchase. On paper, everything seemed like a perfect fit, but once I got home, it became clear that things weren't going to work out as expected. I was concerned I had made an expensive mistake, but Mike immediately put those concerns to rest. Mike was welcoming, understanding, and completely focused on making things right. He went above and beyond to ensure I was satisfied and that the situation was resolved in a way that exceeded my expectations. That level of commitment and customer care is rare and deserves recognition. I can't say enough about how well I was treated by Mike and the entire Emberwest team when my weekend didn't go as planned. Their professionalism, integrity, and dedication to customer satisfaction turned what could have been a frustrating experience into a great one. Needless to say, I'll be back. Thank you again to Mike, Aaron, and the Emberwest team for standing behind your customers and delivering an exceptional experience.

we have always used Chimney Cricket for our fireplace cleaning. they arrive on time, do the job…read morecarefully and leave us with a safe fireplace, which receives constant use during the winter. Would not consider using any one else!

Look no further than Chimney Cricket for your chimney and fireplace cleaning needs. Their service…read morewas as advertised, thorough and clean and reasonably priced. Leah was excellent with appointment setup. Neal knows his stuff and even pointed out fireplace door gasket issue where we were likely losing heating efficiency. Thanks Chimney Cricket! Will most definitely use again and recommend to friends!

Same situation - completely responsive at the beginning, thorough report that we received,…read moreactionable estimate approved, then ghosted us for over a month and still nothing. We called left VMs, emailed, and nothing, so Kris really wasted our time unnecessarily. Dropping off like that with no auto-responder of on vacation, sickness, leads me to believe that he doesn't take his clients that seriously. Shame because he had a good thing going for himself.

Initially we were pleased how responsive, punctual and professional Kris was. He performed an…read moreinspection and cleaning of our woodburning fireplace. Everything went great, he showed us pics from inside the fireplace, chimney and the walls around the chimney. He was knowledgeable and explained everything well. I paid him cash and he promised us an inspection report in a couple of days. He since completely vanished. He didn't respond to my several calls or text messages. Completely ignored us for 3 weeks now. So, we never got an inspection report that he promised.

We bought a house with an old of wore out fireplace. Reno paired us with a beautiful stove insert…read moreand super fast excellent quality installation. We 100% recommend Reno and his business.

Excellent service. Good price. Didn't try to upsell me. Very clean and thorough. I'll definitely be…read morecontacting Reno next time we need a chimney cleaning.

Hello, I'm here as an extremely satisfied customer of this business and can share my story…read more My unique situation started with a burst water pipe in smallest of places in a narrow space under the house. Physical inspection reveled our traditional paper backed insolation had gotten wet, in the damage location but 50% of the other was laying in dirt not attached to subfloor providing zero efficiency. As it's the winter months and the floors are freezing cold this inspection revealed a professional was needed. As we started our search for that "professional" your instinct is to ask the neighbor, co-worker or friend. One company that was consistent was @tricountyinsoultion online research backed up our positive feedback. Our first step was to evaluate and price our tri- counties services and decide to go with the existing style or paper backed or a spray foam option. Both options were fairly priced and reasonable for our situation. From our first interaction with them it was apparent we had the right choice. They came on time at each step with a under promise and over deliver mentally. No promises of utopia, it was a big job and they delivered. On time efficiently and clean workspace and all the proper safety equipment to provide a quality professional product delivery. Thank you for providing exactly what you promised, the hard working crew deserves to be appreciated. I appreciate the service delivery process and execution was flawless. Sincerely A very satisfied customer My online research

They did a fantastic job on my insulation, I was extremely happy they could get me the recycled…read moredenim for my walls.