The office never answered my calls several times during business hours. The was a message asking people to leave your name and number and they called me back a few weeks later but at that time I already asked my doctor to refer me to a different eye doctor read more

I'm not feeling the fact that you have to be fully vaccinated in order to receive any type of help or service. Some people really need the help as soon as possible and don't have time to be waiting around until they're fully vaccinated to seek help. I just feel like they should enforce different rules being not everybody is interested in being vaccinated. If it's not mandated for all of us to have it then why can't we receive help. Even when going to the hospital as long as you have proof that you don't have the virus they allow service. I feel like you should guys should be doing the same. Because whether your vaccine or not you can still receive the virus. I'm just disappointed because I've been searching for someone to yes exam in my eyes for over two years now and when I finally found someplace I have to be fully vaccinated this is just disappointing. read more

I recently came there because I had an eyelid allergy issue for a whole month (yes, I'm someone who doesn't really freak out about things.. which may or may not be a good thing.) Backing up: Anyways my first visit was during my junior year (which was four) years ago. It was nice and very very brief. The only thing I wasn't sure about was if the doctor was right or not. The reason coming there was my eyes were red (just the vein-y parts, nothing really noticeable and my eyes weren't as VIVID WHITE as they use to be). I'm a contact lens user and I would assume nothing changed until after that. I used eye drops and they didn't seem to help either. However the doctor simply told me that my eyes were dry from contact use and eye drops were the fix.. I don't use eye drops everyday but when I did, there wasn't much improvement.. Still hasn't.. So no, I wasn't really satisfied the first time I heard his answer. It felt generic. Friendliness: This guy is always FRIENDLY! [: - This time: I wasn't really sure what I was expecting. Like last time, the visit was brief but not as brief as the first time. He took a look (I answered his assistants questions beforehand) and he already knew what it was.. So I asked him a few questions.. A doctor who goes really fast and doesn't ask too many questions (he did ask a few) doesn't really reassure me.. But I guess hes just that good? But he explained a lot of things for me so that was nice, he said it was my contacts.. - What happened to me was that my eyelids one morning upon waking up (after scratching the lids like crazy..) and falling back asleep for two hours.. I woke up with massive swollen eyelids.. After that swelling died down about half a week or even a little less, my eyelids became super dry for weeks, and then finally itchy.. In between my lashes.. it was driving me crazy and I felt like ripping my lashes out.. It was bad. To prevent this.. take care of your contacts, throw them out when you're suppose to even if you think its clear as hell.. it's not good for you! - Writing down the prescription: He checked if my insurance would be able to cover my medicated eye drops (Pataday) however they did not.. So he gave me NOT ONE but TWO SAMPLES which had coupons.. He told me with that, I could get the drops at the pharmacy for as little as ten dollars. And he notified my pharmacy for easier ease of a pickup. - Verdict: Brief visits, knowledgeable, open to answers questions, friendly, helpful, resourceful. And my eyes took awhile, but they were better! (oh he also does eye exams so that's always convenient if you need, he also does surgery! He did my dad's cataract eye surgery and my dad likes him, but I'm not my dad.. but this guy is definitely nice! and visits are pleasant) However I'm still wondering if it was a combination of things and not just my contacts or if it wasn't my contacts.. but it probably was.. read more

The office is located in a tall building near the hospital. You take an elevator to the 3rd floor. Ive came here twice for eye issues. Once was back in 2015 for pinkness and dryness in my eyes and was told that it was from wearing contacts too much. And recently I came here because my left eye was hurting and was a bit pink for almost 3 days. I was able to get an appt the same day I called but late afternoon. Turns out, it was a very light and small eyelash poking my eyeball. I don't remember the eye doctor I saw back then, but this time was Doctor Xie. He was nice and friendly. He plucked out the eye lash and the next day, my eye was better. During Covid, you have to wear masks and staff will take your temperature. The wait time was probably 5-10 mins only. I was in and out really quick. I checked in first and paid the copay before seeing the doctor. The doctor was with me about 10-15 mins. There's probably a few doctors working there. I like that better than having to wait an hour for just 1 doctor (my gyno). My copay was $20 and you can pay credit card with no fee. The receptionist can text you the address and send you an email for updating registration information so you don't have to do it when you arrive. She was very quick to answer the texts. read more

The customer service sucks! I'm not even their customer yet but try to make an appointment. 1st, I got hang up my someone just picked up the phone. Then, I try to call back again and again. Someone answer the phone after 9 attempts (yes, no kidding...). However, she said 'Oh, my god! Hold on...' after I told her I want to make appointment. Then, guess what, she DID put me on hold for more than 10 min and then I give up on. I have no choice because I got referred by my doctor..... read more

I'm a patient of Dr Luong for the last year and my eyes health had been dramatically improved. I'm very picky selecting and trusting doctors. Dr Luong has showed positive results and has earned my trust for my visión health. Dr Danny Luong is a very good opthalmologist and I highly recommend him. read more

DR Luong is excellent for his work . I had cataract surgery on both eyes within two years. Great job. However people work at his office are not much helpful and not friendly ... read more

Extremely poorly run office. I don't even know where to begin, mistakes after mistakes, and it's an ongoing problem for a while. Finally had enough of his office. There are plenty of other good doctors elsewhere. If they can't even get the basic right such as appointments, billing, how could you trust they can take care of you. read more

Dr Luong is great. He operated on me after another doctor (from a different office/business) had screwed up. Great experience and results. Highly recommended. read more

So so happy with my visit! Came there with a red eye and some medication from my primary physician. His assistant (super nice lady) examined my eye in many ways, talked to doctor, they understood exactly what happened, explained everything to me and prescribed me different medication and treatment strategy. After several annoyingly unsuccessful visits to other doctors (and being prescribed quite toxic medication!), I'm for the first time in forever happy with my visit. Medical personnel is very professional and diligent, everyone is super nice, and I finally have a hope of getting better. Thank you! read more

Doctor Liong is good, but everything is spoiled by his terrible office people. You can wait on the phone for days and nobody pick the phone. You are prompt to leave the msg, but nobody call you back. My case was urgent, but no connection with the office. Once my friend felt herself bad in the office and I asked for the glass of water. The answer was: go to the store and buy the water there". Teresa from billing department also very rough and absolutely not helpful. So, if you have choice - never go to this office, pick another doctor. read more

Dr. Luong is an excellent ophthalmologist. Four months ago, my 2-yr old son had a ruptured cornea (from a freak accident) that required 13 stitches on his cornea. He performed the surgery on the same day. The stitches were removed a month later by Dr. Tina Rutar - faculty from UCSF pediatric ophthalmology. Dr. Rutar told me and my wife that the doctor who performed the surgical work on my son's eye did an excellent job. Dr. Luong's work is very much appreciated! I do have one (non-medical) complaint. One of the receptionists from his office is quite rude. I would advise him to hire/train his receptionists to be more customer friendly. Even with this drawback, I still rate Dr. Luong 5-stars because of his exceptional medical skills. read more

I came here for a simple band adjustment for my glasses since my ears are not the same height and my glasses fall crooked on my face. From what I've heard from my friends, this should be a really quick and simple process and should take about 5 minutes. FYI, I got new glasses the day before and they were in perfect condition. I only needed to adjust the legs. So I came in Dr. Luong/Dr. Chung's office at around 11:30ish a.m and was asked to wait because the lady who was supposed to adjust my bands was busy with a client. So I sat and waited. When she was done with the client, I saw her walked back to her seat. No one even called me when it was my turn. After waiting for a few minutes, I decided to go back to the front desk (I was in a hurry because I had to leave at 12:30 for work) and they were like "Oh yeah...can you help this girl?" The lady who was supposed to help me kept on texting on her phone and it was so rude to let me just stand there! Finally, she decided to help me. She asked me how I want it to be adjusted. I told her that my left ear is higher than my right ear so my glasses look slanted on my face. She then used the "heating machine" to heat my plastic frames. She bent it a little and I tried on the glasses. It was still crooked to me so she heated the bands up again. No improvement. I said, "This is still crooked on my face." Then she said in a really rude tone, "Okay, What do you want me to do? How do you want it adjusted?" At that moment I thought in my head, "How the hell should I know? If I knew how to adjust my glasses, I wouldn't be here! I already told you that my ears are crooked!" (it is possible to do it yourself if you heat the bands up with a blow dryer on low). Anyway, I told her that I think I might need a wedge to compensate for the height of my right ear. She said, "HUH??" Then she started to heat up the front of my glasses with the heating machine. Now I don't know anything about heating machines so I thought it was okay for her to do that.I thought she had the heat under control. I put the glasses on again, but it was kinda warm near the nose area. The glasses still looked crooked on my face so I decided, whatever, I'll just take it. I am just going to order Wedgees online to adjust the bands instead. Before I walked out, my glasses were blurred and I couldn't see. It looked like a rainbow/dishwater effect on my lens for a few seconds. So I took them off and inspected them. To my surprised, I saw a bunch of swirls and cracks on both of the inner corners of my lens. It's the same cracking effect as pouring boiling water in a hard plastic measuring cup. I brought it up to her and asked her politely if the heat could've altered my lens. She said NO. I showed her the scratches/cracks and she immediately said, "I didn't touch anything." I wasn't even accusing her! I said the HEAT might've warped the lens. She then lazily pulled out the lens cleaner, sprayed it on and wiped the lens. She gave the glasses back to me and I still saw a bunch of cracks. She said, "I don't see anything." I kept insisting and being annoying to her so she could frickin open her eyes and see the cracks! Finally she turned to the girl next to her and asked, "Tina, can you take a look at this glasses and tell me if you see anything." Thank goodness Tina is not blind because she immediately noticed the cracks. Tina said, "These big scratches are rough. Here, feel it." Only after that did the lady (I still don't know her name because I was too busy being angry and I didn't have my glasses on most of the time so I couldn't see her name badge) decide to send my glasses to THE LAB to have it repaired. I said that I can't give them my glasses right now because I don't have my old glasses with me and I need to go to work. So right after work, I stopped by the office to drop off my glasses. I asked if it would cost anything for me to get them replaced/repaired. Bitchy lady (let's call her that since I don't know her name and she's a beezy!) said that it should be covered under my warranty. I didn't even know I had warranty. Apparently, if you have poly carbonate lens or something, they have a one time warranty on that. I asked her why I have to use MY WARRANTY when it's not even my fault?? She was the one that ruined it with the heat. I had my glasses for ONE DAY, how could I possibly mess it up that bad? And before I came to get it adjusted, the glasses were perfectly fine. I asked to speak to the doctor/manager but was refused. She said, "What's the doctor gonna do?" Whatever, I let that slide. Bitchy lady then said, "We are going to send it to the lab and have it evaluated to see what the cause is." WOW! Unbelievable. It was her fault and she wants to use my warranty to save her ass. read more

Very helpful and thorough eye exam for my 13 year old son. Very professional and even though it was a busy day the wait was short, it wasn't a long time waiting to be seen. Follow up visit just as good!!! read more

This office will collect your insurance deductible up front before checking up your eyes. Make sure that you ask such a condition while making an appointment. The doctor office wants to keep your money up front regardless what type of insurance that you have. read more

Both my wife and I had cataract surgery here. It was a really bad and scary experience. Immediately after the surgery, I started seeing all kinds of colorful spots in my eye and it lasted for a few day. On the fourth day, I couldn't see anything at all in that eye. I went back to this office and Luong told us we should see another retina doctor "as soon as possible". So we did, and the other doctor told me that a serious infection had happened and he could only do his best but could not guarantee he could save that eye. He warned us the eye could go blind permanently (actually it was blind already) He used the maximum antibiotics injection directly into my eye and asked me to follow appointment schedule twice a week. This situation lasted for a month and during this month, our whole family worried and suffered a lot due to this serious situation. Luckily, the antibiotics worked and eventually my vision recovered 90% after 2 months. My wife had cataract surgery with Luong too and luckily she didn't have infection. However, the result of the surgery isn't good at all - she couldn't read for more than 15 minutes. After that, the vision gets blurry and super dry and she had to close the eye and use another eye to keep reading. And this wasn't happening before Luong's surgery. And I echo the other review about the unhelpfulness and unfriendliness of the staff. Luong's wife runs that ophthalmologist shop and for the convenience my wife bought a pair of glasses after the surgery. The frame broke 13 months after she bought it. I will never go back to this office again. I will pick 0 star if I could. For cataract surgery I would recommend Stanford Eye Institute, you will see the difference in quality of the service and medical result. I had my other eye operated there and it was great experience so far. If you need a pair of glasses just go to Costco. read more