Amazing visit with Dr Bart! She was so kind, interested in getting to know and understand my concerns, and was genuinely very interested in my well being. I am very happy to have found her practice. Very nice staff with a clean, organized office. Thank You!! Her staff sent in my medications, found a coupon/seri co-pay card, and my medication was delivered at no charge to my door!! AMAZING!! I would highly recommend!! read more

Consistently incredibly rude and unhelpful office personnel. I've been going to Dr Bart for many years now and have tried not to let it bother me because of the convenient office location but I just can't take it any more and will finally be looking for a new doctor. It's taken me way too much patience and time wasted to make this move. read more

I was a patient here for about 5 years. Something felt off every time I would go in for my annual exam. It took me finding a new eye doctor to realize how much they overcharge and are completely unprofessional, which is why I'm posting this review. Dr Bart is rude and so is her staff. I'm not sure how she still has this practice. If you schedule with her, do your research and ask questions about insurance coverage and how they charge before your appointment. Call your insurance to cross-check what they tell you. There are definitely better options and better eye doctors. read more

I've been going to Dr. Bart for several years. Dr. BART is very thorough and knowledgeable. Also, Dr. BART is very professional and nice too! I highly recommend Dr.BART! read more

Only place I go for my prescription eyeglasses. Sam Tuttleman, the optometrist, knows his stuff! You can bring you own frames and rx and they'll work with you. read more

Dr. Bart has been working with me for years to address my eye issues, and she always looks out for new developments that might help me. She emailed me FROM AN OPHTHALMOLOGY CONFERENCE SHE WAS ATTENDING to tell me that there was a new medication for my issue and she would work on getting it for me. Then she did exactly that. If you want an expert, go here. If you just need new frames, maybe go to the mall. (I can't believe another reviewer complained that she did not remind him to collect all his belongings before leaving the office.) If you want nurturing, get a massage. If you want someone who cares about your eyesight and knows what she is doing, see Dr. Bart. read more

I have been a patient of Dr. Dilys Bart, for almost 20 years!  Dr. Bart is great. She's very knowledgeable, friendly, caring, professional, and thorough.  All the qualities you'd hope for in an optometrist.  Dr. Bart always takes the time to ask how I'm doing, answer my concerns, and questions I may have.  I trust my eye care with Dr. Bart because she's the best in her field.  I would definitely recommend her to anyone who needs an optometrist.  Her office staff is also great, too.  They are friendly and helpful. read more

I have concerns about the quality of care provided. The only positive was the relative availability of appointments given other practitioners in the area, but as I would discover, the openings are likely due to a dearth of patients due to poor quality of service. I give two stars for convenient location, availability of appointments and speed of checkin and out. I went in for contact lens and routine eye exam. Usually the doctor inspects the glasses and asks if anything is wrong or problems but dr Bart did not do this. Had she done it she would have noticed the frame is cracked and superglued back together and used the opportunity as a referral to her optician. The 2nd puzzling thing is she had me remove the contacts pretty much immediately without testing my vision with them on - isn't that the whole point of a contact lens exam in order to get the prescription? As others mention, exam rooms are small and cluttered and she did NOT advise me to wash my hands before touching my eyes. Any caring professional concerned about their patients health would make that a reminder. Seemed more concern about me knocking into furniture in the cluttered zone betweeen the exam chair and the wall. The rest of the exam lasted about 5 mins or less. She did take time to ask if I had any questions but her body language exuded wanting yo he done with the exam 5 mins ago, and there were no other patients waiting at the time. She departed the room without reminding me to remove the tape that she put on my mask or to pick up my belongings and I ended up leaving something there and had to go back. There was no peripheral vision test done and also the chair seems very close to the wall so not sure about the overall setup. And so I walked out with a prescription for glasses but not contacts, but paid for both exams. The process of working with her optician was even worse! I was asked to snap a photo of my contact lens boxes and email them to the optician which I did the same day. He responded to my email asking for photos that I already sent him and a contact prescription that I didn't have because they needed photos of the box to complete it. Doesn't coordinate with front office staff even though they are collocated in a tiny office. Maybe doesn't understand how to work email either since the photos were attached and he asked for them replying to an email where they were attached. Then I got no response after sending the photos for like the third time had to call 'multiple times to follow up. When I returned his call it just rings once, someone picks up and hangs up immediately. I had to call the main number to be transferred over and introducing uneccessary complication into this process. I don't think he explained the options, my coverage, and rebates very well and seemed a bit impatient. If he had laid it out on an email it would have been very helpful but for whatever reason he is slow and unsophisticated technologically perhaps to work the Gmail account. I don't understand how it's possible to do any business with someone who's phone, as listed on their business card, doesn't appear to be working and fails to respond to email or understand the basics of viewing attachments. I also was not provided or offered an itemized receipt which should be standard business practice but I'm assuming it's more incompetence with figuring out how to handle business correspondence electronically. When I was there i saw him writing in a leather bound journal of sorts so I'm being completely serious in mentioning lack of tech Saaviness. Yes I could have further inconvenienced myself by going in person but I shouldn't have to, particularly when someone offers alternate methods of correspondence they should be responsive and conversant with those basic methods. So here I am at the end of the day, feeling cheated by one experience by an incomplete rushed exam, and exhausted trying to coordinate what should be a simple process with the optician. I shall not be returning. read more

Whenever I find a service or service provider I can rely on, I will stick to them like glue. I was with my previous optometrist for over10-15 years before he retired. In search of a new provider, Dr. Bart was recommended to me. The service has been top notched and always complete. As a bonus, she is also a board certified ophthalmologist. This is the person a patient would be referred to if there were any serious problems with their eyes. I've been lucky enough, up to this point, to not have had to utilize her additional skill sets, but I do know of someone who has and the outcome was positive. read more

Do not go to this office. First of all the office itself feels cluttered and dirty. The exam was fine but I think I was miss prescribed bc I got new glasses per her suggested RX and I can't see clearly. So now I'm going to get a second RX elsewhere and will have to pay. She also did not ask me to wash my hands when taking out my lenses and it looked like the sink was dirty and non functional anyways. However the biggest problem is the office staff. I've called weekly to ask why my VSP insurance wasn't billed like I was told it would be d never heard back from anyone. Just keep getting emails asking for payment. I finally reached the office manager today and she was beyond rude and dismissive. The front office staff needs communication training ASAP. I've never had such a disappointing interaction with a medical office and have never had to write a review like this. read more

Today I took a Senior Citizen friend to see Dr. Dilys Bart. What a huge mistake!! (I was invited to sit in the exam room during the examination.) This Doctor never stopped rolling her eyes at whatever she was trying to explain! She didn't speak with confidence! She was rude and arrogant and confrontational. She did what I would call a limited exam in about 15 minutes that included a fraction test (for an additional $75 for which insurance does not cover), then she put drops in my friends eyes and left the room for about 15 minutes to do the same limited exam to another patient. She came back, sneezed in her hand and without washing her hands did one final look at my friends eyes that took all of about 90 seconds. We couldn't get out of there fast enough! DO NOT waste your time going to this eye Doctor. I should have read her Yelp page before making the appointment. Coincidentally, I myself had an eye exam yesterday with my Doctor in the Castro and it took about 1 1/4 hours. Included a 20 minute fraction test at the end. All for $140. read more

I give 1 star because you can't give 0. No bedside manner; very unpleasant. Not a very nice person to have up close to your face. Do not recommend. read more

Ok, so this is just an update, and it's YEARS later, but I still need to get this off my chest. I went to Dilys in 2021 for keratoconus treatment. I was prescribed hard contacts. My experience with them was MISERABLE. I remember asking my mom to pick me up from the bus stop, because I was close to scratching my eyes out (figuratively). I didnt get much help on that abd was told that is normal and I should just get used to it. I ended up not wearing contacts for a long time. I got by with glasses. But with keratoconus contacts are the way. I refused for years to get them. I moved around a bit since, so never really got to "know" an ophthalmologist enough let alone one who "specializes in keratoconus". Finally went to one, he calmly explained and put my fears aside. Things have changed with lenses and now there are hyrbid lenses. But he agrees that if I could not handle the hard lenses, that they needed to be taken in and reassessed. This guy trained me how to put them in and out, without the plunger (something I was never trained on previously) and was there when I had weird feelings on the contacts. Just overall a better experience. They dont sting, hurt or make it so that I barely open my eyes because its too bright. Not saying she is a bad doctor. Just research who you go to. Not everyone can specialize in all areas and some are better "people person". For me, I had to move away to find that out. read more

It is always a pleasure seeing Dr. Bart. I have been under her care for more than 20 years and she is always professional, knowledgable, patient, thorough and an excellent practitioner. She recently alleviated my concerns having learned of newly diagnosed eye condition. Years ago, I recall contacting her to make an appointment due to what appeared to be a serious eye issue. I was traveling at the time. She immediately called me back and was very reassuring. I learned during my office visit that it was, indeed, a serious matter and required surgery. She immediately referred me to someone and the matter was quickly resolved. Dr. Bart always goes above and beyond for her patients. I highly recommend her. read more

I am so grateful to Dr. Bart for taking care of me during my pregnancy. I developed inflammatory condition called scleritis. Main treatment for it is anti-inflammatories, which I couldn't take during pregnancy. So treatment was tricky. Dr. Bart was understanding, clever and nuanced. One of the things I loved about her - she explained things clearly and in depth. Front office can come across a little too direct, but I am guessing dealing with peeps all day long isn't easy either. read more

Never ever again!!! The first time "General Eye Exam" turned out to be a "medical" disaster. We do regular eye check-ups once a year since we have eye insurance that covers the annual exam. We were there for 30-35 minutes and ended up getting charged with Medical insurance, Eye insurance, and copays...We were told that (and we already know this) the eyes are great and nothing to worry about...But they made up things to charge behind us. This is a shame...This office is robbing people!!! I am worried about the seniors and old patients. If this happens to dentists, doctors then can happen to anybody...If I could give 0 stars I would. I hope the Doctor is aware of what is going on in her office (I am assuming she knows) then this is really bad!!! These office people need better clear, communication skills, insurance knowledge, and more importantly better transparency!!! Watch out, people!!!... read more

I have been a patient of Dr. Bart's for 10 years and have experienced only the finest, most conscientious treatment from both her and her office. Although I live in Marin, the trip across the bridge is not a problem and the parking, although there's a very convenient parking garage in her building, is easy and can be found on the street. As I've aged, obviously more problems have arisen with my vision but as a faithful patient, Dr. Bart is quick to diagnose what the issue is and to remedy the situation either through an updated Rx for glasses or for the appropriate medicine. I have even had to contact her while visiting New York and she returned my call immediately and was so reassuring, I was able to enjoy the rest of my trip. Her office is small and well run with the front desk employees being of great assistance when booking appointments (or switching them as needed). I highly recommended her and have done so to many of my grateful friends. read more

"One...two. One...two. One...two." Dr. Dilys Bart is swapping lenses. Her directions are clear and economical. "One...two." "One," I say. "Big difference or not so much?" "Pretty big difference." She repeats the drill. No awkward pauses. Efficient. Professional. I was in and out of here pretty fast without feeling rushed. I also got to pick out a nice set of shades. I was referred to Dr. Bart by a coworker. Dr. Bart is a board certified opthamologist and a UCSF graduate. What's more, her office is conveniently located in the Cal Pacific Medical Center, just down the street from my apartment. And while I don't have much to compare this visit with (this was my first regular visit to an opthamologist), I don't see a reason to ever make an appointment anywhere else. As for the diagnosis--astigmatism in my right eye. The prognosis--pretty good, may even correct itself over time. My recommendation--5 stars. Thanks, Dr. Bart. read more

Not helpful, extremely arrogant. Would not recommend. The entire checkup lasted around 10-15 minutes. When asking about options for helping with dry eyes, Dr. Bart's response was simply "go to sleep earlier". I explained that this was not an option with my work schedule and wanted to look into punctal plugs. She said that she has them herself, loves them, but refused to put them in and reiterated that I should instead go to sleep earlier. Unfortunately not all of us have a 9:00am-1:00pm work schedule. read more

Inner corner of my left eye has been red (to pink now) for about 4 weeks and finally got a referral from my doctor to see Dr. Bart. I arrived 15 minutes early, filled out the new patient paperwork, waited for less than 15 minutes, went in to see Dr. Bart, and was out in under 30 minutes. The receptionists were friendly. Dr. Bart was very nice, perky, professional, and answered all the questions I had. I was glad to find out that nothing was wrong, and that it was probably due to long-term contact wear. I don't care for how a doctor's office looks like, but I can see how some may not like how her waiting area is shared with another office and you can hear all the receptionists chatting and making phone calls. Bottom line: great doctor, efficient, and I would definitely recommend her. read more

My recent visit with Dr. Bart was sub-optimal. In my experience (and interestingly, as others have echoed here), her bedside manner is abrupt and she is generally unapproachable. My first appointment with Dr. Bart was relatively uneventful (though far from cheery) and I suppose that's why, a year later, I returned. At my second visit, I was made to wait nearly half an hour for my exam, despite an empty waiting room and a seemingly quiet day. After the receptionist tapped on Dr. Bart's closed door three times, she eventually emerged, and quickly moved into my exam room with a rushed apology for keeping me waiting. I told Dr. Bart that I was on my lunch break and that given how much time had elapsed, I could either reschedule the appointment for a future date, or we could conduct the exam in five minutes if that were even possible. She opted for the five minute exam and actually finished in four. She asked me if I felt my eyes had changed since the year before and I could not possibly answer that question. She ran me through a very quick series of tests and announced that nothing had changed and I did not need an updated prescription. I could not believe that our visit was so brief (my car gets more attention when I get it smog checked). I worked it out that between my co-pay ($60) and the charge I'm going to likely have to pick up for refraction ($75), I will have paid $33.75 a minute for that visit. Lord knows what my insurance company was billed. All around bummer and definitely not headed back there for my next annual eye exam. read more

I'm giving Dr Bart 2 stars because I don't like to totally trash Drs but if I was reviewing just her staff, I'd give them a -5. I worked in the medical field for 40 years and if I treated people like the way I was, I'd be in trouble. They are not personable, are rude and the optician is downright nasty and has the worst attitude. Not a people person at all. Usually if people are like this, they are burned out, need a long vacation, hate their jobs or just not very nice. Not a pleasant experience to feel like you're taking up their time. As far as Dr Bart goes, I didn't find her thorough, visits were rushed and she was on the arrogant side. She also has zero bedside manner, especially if you ask questions. I also found her cold and distant. She isn't that good at doing refractions but maybe she's better with eye disease. She also left me with tape on my nose and no one in the front office said anything. Yikes! I don't think I'll be back. read more

I saw Dr. Bart last year for my yearly appt, and she wasn't very helpful. I told her my contacts weren't strong enough and I wanted to get the exam hoping for a better prescription. I knew by memory my prescription but I didn't have any old contact boxes to show her as a reference. After the exam, she basically said "you have astigmatism, there's not much I can do since we don't have any of your old contact boxes, let's use the prescription you remember." Uhhh, so what if I didn't have any old contact boxes for you to reference? Isn't that what the exam is for? =/ read more

Was through, but when I got my lenses they were blurry. Charged the wrong insurance, notified her office and was sent to collections. not going back. Old owner was better, still love Sam. read more

I loved her! I did have to wait about 40 minutes past my appointment time, however it was clear that there had been an emergency with a patient, and they were trying to get this patient a same-day MRI. PLUS, I had only made the appointment the day before and was a new patient. So, I really have nothing to complain about there. As others mentioned, Dr. Bart is efficient in a genuinely nice way. She explained what she was doing during the exam (I went to her with what turned out to be allergies and had my exam at the same time.), and how she was figuring out the right type of prescription for my reading/computer glasses. I picked out some frames, and she didn't pressure me AT ALL to get all of the bells and whistles. The office isn't as fancy pants as some I've seen, but I definitely felt that I was getting top-notch care. A well-educated physician with a terrific bedside manner? Not easy to find. I'm glad I lucked out! read more

What a great practice. Always a pleasure to go. Dr. Bart is very patient and listens to your questions and concerns. Sam, who fits the frames is very knowledgeable. I broke my glasses and they were able to see me with 10 minutes notice and fix the issue. Highly recommend them read more

I actually selected Dr Bart as a result of reading very good reviews from several patients. I felt confident that it made good choice to see an eye medical doctor to get my eyes checked. I called and made an appointment. Dr Bart's office staff was very pleasant and informative and made it a pleasure to set up an appointment. I was informed of everything I needed to know before arriving. When I arrived (on the first floor of 3838 California) it was easy to find Dr Bart's office. It is combined with an optometry display between the elevators and the front door. I went to see Dr Bart as I was having some shooting stars and floaters that appeared all of a sudden. Dr. Bart made a thorough examination and determined that I have PVD. I am 72 yrs and this tends to occur in the aging eye. She also thought I should have a specialist in eye retinas additionally check to see if there is any complications (which I thought was very useful and important). She made an appointment for me at West Coast Retina (a first class office of several top eye specialists) about 15 mins away downtown. I was so glad that she thought enough to get my retina thoroughly examined and checked. Everything went well. WCR verified everything that Dr Bart determined and would like to make sure my PVD stabilizes. I have a follow up in three months. If you are looking for a top notch eye MD professional to examine your eyes, I recommend making an appointment with Dr. Bart. She's one of the best! read more

I have been Dr. Bart's patient for approximately five years. She is extremely competent, professional and responsive. I have been wearing contact lenses for 37 years and she is the only physician to repeatedly provide a perfect fit and prescription strength on the first attempt. The same has been true for my eye glass prescriptions. Dr. Bart is thoughtful in addressing questions and concerns, immediately responsive to emergencies and, in general, a lovely person. read more

Dr. Bart was very thorough, knowledgeable, and reassuring. I went in for a spot on my eye. She took her time to assess, communicated each thing she did, and was very clear about the next steps. I was also pleasantly surprised to get an appointment within a few days. Overall, I was very satisfied with my experience. read more

Utterly INCOMPETENT. Grossly mis-prescribed antiviral dosage for my fiancee's eye issue resulting in permanent eye damage and life long pain. After the diagnosis she went on vacation and neither her nor her office were available or returned calls. On top of that she is insisting on charging us a missed appointment fee for a visit my fiancee missed which at the height of her illness in excruciating pain. This woman should not be practicing. read more

She came recommended off Yelp and from my insurance company so I decided to give her a try. Making an appointment was hassle free and there was no wait, however I was not impressed with the level of care I received. I went in to see her due to what appeared to be a cyst on my eyelid. After self-diagnosing myself online and coming to the conclusion that there is nothing that can be done, I went in to get her professional opinion anyway to make sure there was nothing else seriously wrong as I am not a medical doctor and online diagnosis can be incorrect. I described to her what I thought was a chalazion on my eyelid (a cyst) and that I had read that the only remedy for this condition is hot compresses. After a 5 min half-assed vision check, she proclaimed yes, I had a chalazion, and to keep doing what I was doing at home with hot compresses. And charged me $250. Total doctor visit time- a whopping 8 minutes. I understand its difficult to be a doctor in this city but for that kind of money, I expected her to at least examine the cyst and actually CHECK to make sure it was a chalazion and not take my word for it, which, she did. After I developed what appeared to be another cyst in my other eye, I went to another eye doctor recommended by a family friend and he not only gathered my medical history and asked multiple questions about my lifestyle, etc, he also examined the cysts, gathered a culture swab for testing, and seemed genuinely concerned for my eyes. Dr. Dilys seemed distant, disconnected, and uninterested in my problem. Not trying to be spiteful or vengeful, but I would not recommend this doctor to other people reading my review as I feel the level of care I received from her was sub par and more adequate care can be found elsewhere in the city. read more

Echoing a few other reviews which have said the same thing: Dr. Bart is missing the #1 rule of running her own practice - patient centricity! If you want to be treated like a human being instead of a payment source, stay far away from this doctor's office. The staff at Dr. Bart's office are hostile, unaccommodating, and utterly unprofessional in tone with regard to patient respect. As a result, my general eye doctor has removed Dr. Bart's office from his list of opthamologists that he refers patients to. You should too. read more

I have been going to Dr. Bart for a few years - and found my recent experience to be most unpleasant, and I will never be returning. After having waited for 30 minutes, my visit was rushed. Dr. Bart gave me contacts to try on - taking them out of the package, touching them, and giving them to me - WITHOUT washing her hands! VERY ALARMING to think that your eye doctor wouldn't wash her hands before giving you something to put in your eye. Additionally, she did not tell me to wash my hands - and I had to ask her where the nearest sink was -- WHAT!? Hard to fathom, I know. All of my past appointments with her have lasted about 10-15 minutes, and cost SO much money!!! $170 for a CONTACT FITTING? is this a joke? I would hope so.... Lastly, the people working in her office are extremely unpleasant. The manager Sonya is unaccommodating, rude, and disrespectful. Overall, really unpleasant experience and I would highly discourage anyone to even try it out. read more

DO NOT GO TO HER. She misdiagnosed the eye infection, charged my insurance a small negotiated amount. and, sold me a new contact lens fitting and gave me one pair of trial pair! Usually one gets a week of trial lenses to make sure you are comfortable with the new set. I didn't need the contact lens fitting because I was checked a year ago by an optometrist. I learned this later. She sold it to me like a car salesman and charged me a few hundred dollars. I left her a few messages to let her know that my infection wasn't going away and the lenses were wrong. I was told to come in to see her again for the infection follow-up. Got another bill! Then, I called her to see what is next. Problem was still there. She never returned my call after the last visit. Collected money from my insurance as well as a few hundred dollars for contact lens fitting from me and reported me to the collection agency for $105 after I refused to pay $105 until she calls back to discuss the unresolved infection. She never called back. Really....... read more

I read a review that was similar to my experience so I thought I'd add to it. I've had a sty for several months and it won't go away, so I visited Dr Bart because she had great reviews. I told her the sty has been bothering me and causing me blurry vision in the affected eye. I told her I had researched and been doing warm compresses, and she just said to keep doing that and that "there was nothing else she could do". I couldn't believe it because I've heard of people getting sty's removed and read about surgeries to drain them or that antibiotics may help, but she just said she can't help me essentially. Other than that she seemed like a nice person so it wasn't a horrible experience, but she certainly didn't help. At all. read more

When it comes to Dr.Bart, the first thing that doesn't come to mind is warm and fuzzy. Her bedside manner isn't the greatest but I think she tries though but you are who you are. I don't think of warmth and general sweetness when I think of Dr. Bart. The eye exam was somewhat painful for my tender eyes and I really don't know if my eye health got better or worst after seeing her. As for the billing, it was very expensive and exudes greediness. Will I see her again for my future eye exams? The answer is a definite no since my first and last experience with her was not that great. She came recommended so I went to see her but there won't be a second appointment! read more

Wow! It's so nice to find an excellent opthamalogist, finally. I've been really impressed with Dr. Bart over my past visits. She's got great bedside manner: very friendly and a good listener and she really seems to know the contact product lines. She's prescribed a new brand of contacts for me that are way more comfortable than the ones that optometrists had me in. I really trust her judgment. I'm so happy to have found her! read more

While it's true that Dr. Bart works very quickly (my eye exam lasted less than 5 minutes) I found her bedside manner to be more efficient, than rude or abrupt. I am writing this review though in regards to her biliing staff. Even though I was assured before my appointment that our insurance covered a "routine eye exam" I received a bill for the full amount. Called Dr. Bart's office and was told that our insurance refused to pay and that Dr. Bart's office had properly billed it, though it was clear from my conversation that it had been incorrectly billed. To quote the woman I spoke to, "It's not us, it's (insurance company)." I called the insurance company who confirmed that Dr. Bart's office had incorrectly billed my visit. Gentleman I spoke to put me on hold, called Dr. Bart's office, cleared it up and told me that it was taken care of. When I called back and spoke to the same woman at Dr. Bart's office, there was no apology, just "It's okay." My family will look for a new ophthalmologist. read more

Dr. Bart is thorough and congenial and has a light touch when examining eyes. The several prescriptions she has given me over the course of a decade have been perfectly diagnosed and have always worked perfectly. She also always explains things clearly. My confidence in her could not be higher. read more

I've been seeing opthamologists since I was 4 years old (Stanford) and I"m now in my 50s. I was referred to her by the one I've gone to for years, Dr. Alan Scott, who is world-renowned and does a lot of research. Given the recommendation, I assume that she's competent. I didn't care for her manner -- which seemed brusque and not very "engaged." And I didn't care for the fact that she has display cases of glasses frames in her waiting room and her receptionist was fairly forceful about trying to get me to look at them and buy. Also, this receptionist is an Englishwoman maybe of about 60 who seems to think that makes her far superior to anyone else --real attitude -- I have spent a great deal of time in England and I don't fall for that b.s.) As I said, I feel confident that she's competent and probably even v. good if Scott sent me to her -- but I didn't care for the manner and attitude. read more