After coming back for my annual check up for a new contacts prescription, I would no longer recommend this office. Dr. Davis is competent enough, but his staff is very disorganized. There hasn't been a time where I have not experienced 10+ minutes of wait time while the receptionist consults with the optical department. I think their work flow would be better improved by increased communication between staff. I've also had issues with my appointment inquires (made through their website) never being answered. Additionally, whenever I've had glasses or contact trials ordered for me from a manufacturer to their office I'm always told that I will get a call or email when they are ready for pick up, but this also never happens. Lastly, I've had to try multiple pairs of contacts to determine the right fit and prescription- when I called into the office twice to see if they had arrived (because they never call you to let you know) I was told they were on back order. Then, when I went in for a follow up appointment three weeks later, it turns out the contacts had never been ordered in the first place. I also don't appreciate how they give you the option to either have your eyes dilated or pay about $30 for a fancy eye scan without telling you you can opt out of that part of the exam altogether. Staff here is nice, but the process of exams and fittings is way more complicated and frustrating than it needs to be. read more

This place is amazing for a ton of reasons - in no particular order. 1) They have a mini play "house". It's great for entertaining the kids when you are picking out glasses. 2) They actually get the prescription right on the glasses! (I know. seems simple but apparently it isn't based on past experiences) 3) Dr. Karen Love is fantastic. She returns phone calls and get this - never rushes me off the phone! 4) They start eye exams at 6 months old. And...I'm glad they do. They detected an eye issue at the visit. We couldn't fix it that early but we could watch it. Finding it hard to believe that anything can be detected that young, I obtained a second, third and forth opinion. Everyone agreed with with Dr. Love's assessment. The only difference was Dr. Love had a much better bedside manner than the pediatric docs at Children's and UCSD. 5) Fast forward 5 years and my son is finally old enough for vision therapy. Felicia and the entire team is amazing! It's expensive and not covered by insurance but it is working. And my son has a good time at the treatments. Bottom line, this place is great for adults and kids. You won't be disappointed going here! read more

Worst experience I have ever had with an optometrist and lab. Spare yourself the hassle. For three decades I have worn single vision glasses/contacts - a simple prescription for astigmatism. I went to D&DO for an eye exam, prescriptions for glasses and contacts. The exam indicated that only minor adjustments to my old script were needed: a simple adjustment. The lab tried 4 times to make new glasses for me--and never succeeded. During this six month ordeal, the lab guy lied to me about why my glasses were not ready after three weeks had passed--some issue with the computer being down. The doc had to step-in and what do you know, a workday later, the glasses were ready -- surprise. My time was wasted, MY MONEY was wasted, and I was told that my eyes might be the problem. In the end, I had to spend another $200.00 out of pocket for an another exam with Dr. E. Chen - an excellent ophthalmologist - who confirmed that my eyes nor the script were the problem. The problem is the D&DO office. I then went to Carlsbad Optometry, with the same script as before. In ONE SHOT, one try, their lab provided me with a perfect pair of glasses. And I love them! I highly recommend Carlsbad Optometry, located near Trader Joes. Great customer service, great doc. And I love them. With so many optometrist in Carlsbad and surrounding areas, why go somewhere that may cost you more money, time, and frustration than if you go somewhere else. And no, D&DO did not pay for the required second opinion even when I asked them to. read more

Friendly staff, Everything was so clean and organized! Loved the atmosphere and my appointment was quick (:

Got to see Dr Daniel and she was amazing super informative and thorough. She took her time and was very attentive. Will definitely be seeing her in the future. read more

Great Staff! and Dr.Chris is awesome :) Cant wait to get my new glasses. read more

Following a fine optometrist's exam, the brilliant staff will deliver a truly exceptional level of competent and capable support your family. Alyssa and Nicole both command the schedule of appointments and warmly greet clients upon arrival. My family members, who have unique conditions were expertly fitted for glasses by Audrey and Hilda. Observing their active engagement with the lab, that produces unique prescriptive and transitional lenses as well as insurance-related matters, was nothing less than outstanding. This office under the superb leadership of Manager Kristin has gained my respect and highest recommendation. read more

My daughter has had both eye exams and vision therapy here. The exams are thorough and professional. The sales pressure for eye glasses and up sells was too much so we took the prescription to Costco where two pairs of glasses cost us $73 instead of $430. The vision therapy was going well until the therapist left and my daughter worked with Felicia. Felicia was cold and critical. It was very hard on a young child. I'm not sure if we will be back. read more

The doctor is extremely nice, absolutely love her. She pays a lot of attention to detail. However, to get my glasses, they said 10-15 business days. Great! Not too long. 3 weeks at most. It's now been over 5 weeks. I have yet to receive my glasses. I recently called and found out that it's going to be at least another week until I get them. A family member had an appointment at about the same time as me and has also yet to get her glasses when they also gave the same timeline. Another family member also went here and his glasses are worse than his previous ones. The doctor is great! But the lab is terrible and can't get quality glasses out in a timely manner. read more

Our while family had been going to Dr Dukes for years. She is so great with kids and take her time with all get exams. To r people with comments about the pressure of up sales during the ordering of your glasses/contacts, that's what the staff is suppose to do, just say "no thank you" it works everytime! The office is very peaceful, clean and family friendly. read more

My wife and I have been going to Daniel and Davis Optometry for several years, the optometrists and technicions have always been excellent. Recently my insurance changed to Eyemed and I wanted to make an appointment for my annual exam, when I called the person answering the phone verified my current insurance and scheduled an appointment. I arrived at my appointment and was told they couldnt find my insurance and the cost would be $214.00, I made another appointment and said I would go home and check on the insurance. In calling to verify what happened it seems the receptionist mis-spelled my last name and even though I spelled it upon arrival (it is a simple last name and not difficult to spell) they had it listed on their computer incorrectly. I called my insurance provider and was told that everything was in order and this docors office is under Eyemed so they should accept my insurance. The day before my next appointment I received a call from the receptionist at Daniel and Davis telling me that my Eyemed coverage was not the right type to be covered at their office, they only take certain types of Eyemed. I was very upset since this should have come up when making the first appointment, they have now wasted 3 weeks of my time in trying to get an appointment. It is a good thing that my glasses aren't broken or I have a serious eye condition! I called my insurance company and they called the doctors office to verify my insurance, it was in force and they do accept it at this office. We were told by the doctors office that "they were having issues with their browser" and blamed it once agian on computer issues. That is ridiculous after the number of calls that I made to their office in verifying my insurance, after my last call they said that my chart was notated and it wouldnt happen again. A couple of years ago my wife ordered glasses from them and it took almost a month to get them, she had to call several times and they didn't bother letting her know when they finally arrived. They have lost me as a patient/customer and I would recommend that everyone stay clear of this office, they do not know what they are doing. read more

Convenient parking, great docs, and great team. They have made mistakes in the past, but they are human and guess what, they made it right! The guy who works with you to fit your glasses and order contacts is awesome, he's super quiet but really friendly and helpful. The new Dr (I forget his name) is young and as kind as they come. He was very professional, great addition to the team. read more

Came in with a seriously painfull eye injury (damage caused by metal shavings) left feeling like a million bucks in less than a hour, clean, friendly, more than professional. read more

Been going for 7 years but just yesterday decided to look for other options based on a few factors (later at end). Depends on what you want and how much you can afford. Pro: Friendly and helpful Good selection of latest style frames People who are competent in choosing a good match Con: No ophthalmologist on staff; zip, none! Will nickle and dime you "blind" The highest prices I have ever seen, I mean shockingly high Unpleasant to get copy of prescription without buying glasses The short of it; try to get out of the office with a copy of your prescription without actually buying ridiculously expensive frames. go ahead, try it. I have spent less time trying to leave a car dealership. For the past 7 years I have faithfully bought glasses here but the last pair was $300 so I decided to shop around. I was offered a 15% then a 20% discount. I guess anything is better than actually allowing a customer to shop around and finding out how they have been overcharged for years. At Costco today I got two complete sets of glasses, both better than the single pair offered to me at the optometrist, and the combined cost of both cost less than the single pair offered at the optometrist. I was able to get both stylish Armani and Bulova frames. I gave up the benefit of having a person help select frames, but I managed. Never again. I intend to switch to an office with an ophthalmologist (a medical doctor) since the insurance cost is the same, then take the prescription to Costco. Davis even nickled and dimed me for some kind of whole retina photo baloney for $37.00. fine but when the optometrist looked at it I had no confidence that she could interpret the results. If you have lots of money to waste, by all means go here. If not, there are better options read more

Doctor Dukes is a very professional doctor and provides incredible service so it's unfortunate I have to write such a low review. The reason for the two stars is that the sales tactics used in the frame store, which apparently you must go through before leaving, is worse than a used car lot. They told me numerous times that I had out of pocket costs instead of being straight forward and letting me know that my VSP insurance actually covered the costs of the exam. I called to cancel an order for contacts placed through them (because of the exorbitant cost) and again, at that time, they asked me for a payment for the contact fitting exam which they said was out of pocket (as though insurance didn't cover it) and I had to tell them that I spoke to my insurance company and it is covered. Either they don't understand medical billing, or their sales tactics are deceiving. Either way, despite how amazing Doctor Dukes is, I will not be returning. Also, I didn't even receive a copy of my prescription on my way out. read more

Pardon my novel! I have had a pretty unpleasant overall experience with this optometrist- definitely finding out the hard way that good optometrists and offices are quite hard to come by. I had came to this optometrist back in June. My insurance through work is good, and covered a decent amount. Plus, I have awful vision, so glasses are pretty much a necessity. Prior to booking an appointment, I had called to scope the place out and ask a few questions. My work schedule is crazy (I only get one day off, and often work 70 hour work weeks) so I informed her that my appointment would have to be scheduled before I go into work. I filled out all paperwork prior to my visit to ease the process. Although I was prepared, I still waited in the waiting room for an extended period of time, and when I was finally helped- I was basically forced into paying an extra $40 for an eye map test. NEVER was I told on the phone that I would have to either get my eyes dilated, or pay an extra $40 so they can scan my eye and take photos. I feel like that's a pretty important thing to tell someone prior to them showing up at your office, ready to go. Not everyone can just get their eyes dilated in the middle of the afternoon, and surely we don't all like to pay an additional $40 when it is not anticipated. Moving on. I end up purchasing two frames (regular glasses, and prescription sunglasses). I think the only decent part of my whole experience was the woman selling me glasses, she was super sweet and made it enjoyable. After my HUGE purchase (I dropped nearly $700 on glasses, to me that's a large investment), I am told that they will be ready within two weeks. I call after two weeks, they say one pair of glasses is ready, but we are waiting on my sunglasses- they will call when they are in. Another week passes. I call to check up on my glasses, and am then told that NEITHER of my pairs of glasses are there.I am told once again to check back. Frustrated and incredibly irritated, I call back one week later. It has now been a MONTH. I receive the opposite response. They are now saying that my sunglasses are ready, and they are waiting on my regular glasses. At this point, I am not only super upset, but very confused. I explain that I have called 4 times now, and they have told me a different story each time. What the heck, seriously! I am told that they will call me back. One week later (5 weeks now), I call- AGAIN. The woman on the phone is likely tuned into my energy and sounds pretty flustered. However, she finally locates BOTH pairs of my glasses, saying that someone in her office had placed them in two different locations so they were hard to find. Not my problem! I just want to be able to see. Seriously. I finally pick them up. I have an astigmatism in my left eye; when I put the glasses on my vision was so severely warped that it looked like a scene from inception. I ask why it looks this way, only to be told that my eyes just need to adjust, and that it should adjust within a week. Honestly, I doubt that there was even a prescription in both of my lenses. At this point, I feel incredibly ripped off. Fast forward to last month. New job, I now travel for work. Often. Lost my glasses in Missouri- my fault, no problem. I call to politely inquire about adding some lenses into some sweet SPY frames I bought from their recent warehouse sale. The lady on the phone is incredibly rude, and super pushy. I get it- I'm in sales, too.. but you do NOT need to be so aggressive! I told her I did not like the anti-reflective lenses because when the light hits, they look purple. She would not take no for an answer. I ended up with such a sour taste in my mouth from her horrible customer service and pushy demeanor, that I am now happy to say I have switched optometrists. What an awful experience- I hope you think twice about visiting this business. I am NOT a fan. read more

I'm so glad I found this practice! Their office is clean and the technology was top-notch. I saw Dr. Jenness for my visit, and he was professional, friendly, and an all-around awesome eye doctor! I was fit with contacts for the first time and Dr. Jenness gave me the pros and cons of each type of contact lens so that I could make an educated decision. I love my new contacts and will continue to see Dr. Jenness for my eye-care needs, I'd recommend him to anyone! read more

I knew that I was way overdue for an eye exam, so I schedule an appointment with Daniel & Davis Optometry, I liked the location and of course the fact that my insurance plan approved! I arrived to my appointment to be pleasantly surprised by the welcoming and friendliness of the staff, starting with the receptionist and ending with the optician. My eye exam started on time and ran very smoothly. Dr. Love (I love the name), was very professional and with outstanding bedside manners, at the same time she educated me on every test she did and made me feel very comfortable. The equipment used is top notch, and VERY VERY clean, they even disinfect everything in front of you before they use it. **Ding Ding BONUS! After all the tests, I was informed that i do need glasses... when I heard bifocal I wanted to scream! All that came to mind was my grandma, and her huge magnifiers on the bottom lens with a clean strong line in the middle of the lens! My brain was hyperventilating in silence, while I was thinking "OMG, this is it I AM OLD!" I was directed to the glasses and frames store, where a super bubbly optician explained the whole "pick out the frame" process, and boy was she #1 right and #2 very knowledgeable... she also made me feel a lot better when she explained that the lenses we will use are called "Progressive" therefore NO LINE! YEAHHHHH! So the fact that they are bifocal is a lil secret between me and my new frames... and the yelp community! I decided if I have to wear glasses they might as well double as a fashion accessory so I opted for a nice Gucci, with a hint of spunk to it! I am extremely happy with the services I received, and I loved the fact that they were not pushy. read more

I came here from at the recommendation of a co-worker. The techs and Ophthalmologists are very knowledgeable and I am confident in the care they provide. The wait times, however, need extreme improvement. I was a new client and spent approx. 2 hours at my first appt. I've been anxiously awaiting the arrival of my new frames and lenses as I am currently holding my glasses together with a Starbucks straw (thanks to my son). I was told at the appt. that the lenses need to be sent to the lab for production and I would have about a weeks wait. When I called today to follow up, 6 days later, I was told the turnaround was "10-15 days''. All in all I would not go back as no one should have to wait 2 weeks for basic prescription lenses. read more

I waited for over a half hour on each of my 3 visits to this office. They told me over the phone that my routine eye exam would take 30-45 minutes, so I took an appointment prior to work. I was there for almost 2 hours and was over an hour late to work. They took me in to do one test, then they sent me back to the waiting room to wait. Then someone else came out to get me to do another test and then I waited a while longer in the waiting room. This happened multiple times. Then they took me in to do the same test again, and I had to tell them I had already done this and then they found the original numbers. This office is totally disorganized, and there are a lot of people running around in circles. After an hour I was still sitting there waiting to be seen by the doctor and the receptionist asked me what I was waiting there for?! I would not recommend this office to anyone. Very disorganized and frustrating. They will waste your time. read more

Thanks so much for taking quick care of my mom this evening. She needed a simple repair, got seen immediately, and was able to get both her pairs of glasses adjusted too. In and out in 15 minutes. Don't know the name of the young lady that helped her, but she was fantastic. Thanks again read more

Dr. Davis is professional, personable, and detail-oriented. I have always trusted his diagnosis, and I regard him quite highly. However, the optical department at the office is a different story. After getting my insurance notice last year after my appointment, I discovered the optical department had overcharged me by over $100. Because of this, I decided to go back over the past few years and realize I'd been overcharged anywhere from $20 - $120+ for the past 5 years for my glasses. Who knows how many other people, and for how many years, have been overcharged? Last year, I ordered the lenses with the blue ultra violet coating for technology use. They assured me I had gotten them, even though I couldn't see the blue in them (and for which I spent extra money). So this year, after being told my glass frames and lenses will cost almost $500, which included what my insurance would pay, I took my prescription for progressive lenses to Costco. I know now what the ultra violet light blocker is supposed to look like, and my total cost for lenses and frames was $0 with my insurance. Since purchasing my new frames and lenses, I have noticed the blue tint in the lenses, and those around me have stated, "I didn't notice those in your last glasses; did you even have those?" All in all, my advice is to ALWAYS check your insurance statements and do research on the product you buy. I would also like to note, I finally received a refund for the past 3 years of over charging after I brought it to the optician's attention, but it did take me a few weeks of calling and research. read more

Dr. Karen Love has been my eye doctor for years. She is excellent. Explaines everything so I can understand it. And, the selection of frames is great too! read more

I've been coming here for two years now. The staff are all amazing. Elsie helped me with picking out my glasses. She made me look good.., lol... She was very helpful.. Made the experience fun for me.. read more

After searching and speaking with several area Optometrist this was by far the most professional and caring. Even before I made an appointment, the staff listened and showed genuine care over my particular concerns. Upon arrival, this attentiveness continued as staff assisted me with filling out the forms. Dr. Christopher Davis was simply excellant. I felt very comfortable around him and he really listened to all my concerns. This is a good group of professionals, the best I have ever dealt with. They receive my highest recomendations. This is Optometry group is as good as it gets! read more

I always get the best care from Dr. Davis and Nedra, one of the optimetric assisants. They're professional, thorough, friendly and very considerate. I've been a patient there for more than two decades. My sister and her family are also their patients. read more

I have really bad eyesight so I worry about my eyes a lot. I drive down from Orange County to see Dr Davis because he is excellent. Never rushed doing the eye test, explains everything and answers any questions. He is incredibly knowledgeable and I always walk away feeling happy that he is providing top quality advice and care. Very happy read more

Dr. Daniel and Dr. Davis have followed up with us and have taken care of all our concerns. We did not write our review after coming right home. We tried to work the problem out several times. I think it boiled down to inexperience staff. After speaking with the office manager, and both Dr. Daniel and Dr. Davis we have been taken care of. Thank you for following through. read more

The office staff is very nice. I saw Dr. Davis and he talked me through all the tests and explained why they do them. They gave me the option of the regular eye dilation or the newer version that was an addition $40. I felt no pressure to upgrade, which was nice, and ended up doing the regular eye dilation, since it was covered by my insurance. Their hours are really great if you work M-F until 4 or 5. They are open late on Wednesdays and Fridays (until 7), so I didn't have to take off work for my appoints, which was awesome. The only reason I didn't give this place 5 stars is because their frames are pretty expensive... My insurance didn't cover frames or lenses (but gave me a 20% discount on both). Any discount is better than full-price, but when the sales woman started handing me glasses to try on, they were in the $400 and $500 price range... way out of my budget. I don't think I was shown anything below $350. When she asked which pair I wanted to purchase, I had to ask for some cheaper options and gave her my budget. This was the only thing that bothered me because I should have been asked what my budget was before I was shown these expensive deisgner frames (which I loved, and then I was very disappointed when I saw the price tag). The frames I sorta of liked (or liked the most out of all of the frames in my price range) with the lenses was still going to cost me close to $500. The woman was very understanding that I was price-sensitive and said she would keep the item # in my file for future. I ended up at Lens Crafters at the mall and spent half of what it would have cost me at the doctor's office. Also, I found designer frames there I loved for about $100... much better than the $350 frames I wasn't 100% crazy about. I would recommend this place to my friends for exams, but not to purchase frames. read more

Very expensive. I paid around $1000 for an exam and 2 pairs of lenses (1 of which was readers.) I supplied my own frames. The coating came off 1 pair within a month. One of the screws fell out within a month, along with one of the lenses. The coating on the other pair has come off after about 6 months. Yes, I clean them very gently. I haven't had this problem with other glasses. I'm going back to my previous optician. read more

I've been a patient here for many years and the front staff has a problem with communication and organizational skills. I was contacted to set up yearly check up, then called that my insurance wasn't eligible for 3 months, then called and left message to say it now was available. I called to schedule appointment and was told I wasn't eligible. To top it off they are trying to charge my 50$ for no show! I love the Dr but the staff needs an upgrade or training. read more

Fantastic optometry practice! I had an issue and the staff was so helpful at getting me in even though I was a new patient. Then Dr. Daniel was just so competent and nice. She did careful exams, fixed my eye and got me all set to come back in 3 weeks. She also gave me samples so I could get healing more quickly and a coupon for my prescription since the medicine was kind of pricey. Don't go anywhere else - they are the best!!! read more

This office was incredible! I came with my 4 year old and they had a little play room for kids with tons of toys. The office was very clean, I was greeted immediately. The doctor was very nice. Everyone was great with my son while I had my eyes checked out. Having moved to Oceanside, I was afraid of having to go through a few doctors before I found the one that I felt cared for my vision. I'm glad I found this office on the first try!! read more

Going here is always a pleasure and an easy visit. The ladies are so sweet and friendly. Most certainly would recommend to friends!

The friendliest, most accommodating people I've ever met. I'm actually excited to go back here. Seriously, just so friendly, happy... They explained all the tests they were doing, put up with all my dumb questions. They were in my VSP network so yeah...just a great experience. read more

We've been going to Dr. Davis & Dr. Daniels for years, and have always been super happy with them. Great service, friendly people, very professional & knowledgeable. I highly recommend them! read more

I stumbled into this place by accident but I sure am glad i did. I've known I've needed glasses for a long while and it just so happened that my dentist and doctor are in the same office. While visiting or attempting to visit my doctor i noticed Daniel and Davis Optometry. I walked in apparently 1 min before they locked the door. Now in my store that doesnt happen. But here they let me sneak in like a ninja. The office manager that assisted me was amazing. I walked in clueless as to what insurance i had and she whipped out her Sherlock Holms hat and figured it all out. I appreciate the professionalism and courtesy. I know i found the right office for me! read more

Dr. Dukes is the best eye doctor I have ever seen. I truly appreciate her professional touch, expertise and wonderful chair side demeanor. This review is of no reflection of Dr. Dukes. I drive from Escondido to come to this practice and the customer service is lacking. There are young girls working at the front desk who are not trained, I have had to wait over a month to pick up my glasses with promises that they will be here soon. My glasses are in sitting there paid for and no one calls me. Now it will take another week for me to schedule a time while I'm working at a doctor's office to drive in traffic to pick up my glasses. I have spoken to the optical manager several times. I spoke to him Tuesday and I was told my glasses would be in that same afternoon and he would call me Wed. It is now Sat and I had to call the office to find out my glasses are sitting there paid for and I now have to wait another week to come pick them up. The manager didn't seem to care. Bad customer service. I have cancelled my son's vision test with Dr. Duke's had to book herself because the front desk could not do it and I won't be back. If your practice is that busy, train and hire enough staff because you will be losing business and patients. read more

First let me say I have been going here for years, in the last couple of times I have been in I have seen a decline in customer service from the staff. I was seen and ordered my glasses 1/13 every other time they were in from the lab in 10 days or less, I called on 2/2 too see what is going on because no glass yet. The front desk girl said " they were just ordered on 1/29" I said why would you wait over 2 weeks to order my glasses after I was seen? She fumbled around with I don't knows and so I said can I speak to a manager. The optical manager comes on and said she was incorrect they were ordered on 1/13 at my visit but the lab made them wrong and they were reordered 1/29. I asked why I hadn't received a call ? He said I don't know. He said she would call the lab and get back with me. It has been a week now I call back today the girl on the phone said I'll have to have the manager call you back he needs to call about your glasses? I'm confused that is what he said he would do a week ago!!! So my current glasses are broken and it's been almost a month and still no glasses in site!!! This has happened with my husband as well 5 weeks wait to have the glasses be made wrong. I'm not sure what has changed at the office or lab but the Optometrists Daniel Davis and colleagues need to look into this and get the staff retrained. Very disappointed and thinking about switching to a new office. read more

My Husband made two online appointments he never received confirmation call. So I called the office on a Saturday. The minute I asked if they took a VSP they left me on a blank line. While I was on this line my husband called, and they did the same thing when he asked if they took Vision Savings Plan . He was a potential new client. I called back again and told Elissa what had happened, she did not apologize and said "Oh did you want to make an appointment". I said "Hell no". She said they were understaffed. Well pretty soon they are going to have no clients. You need to make it easy to do business with people. Ridiculous. read more