So, I have never given a bad yelp review before. However, I feel like this one is necessary (specifically) for the doctors that work here. I was a patient one time, just to get my eyes checked to see if I needed computer glasses. My eyes are completely fine, almost perfect vision, they were just feeling a little tired after I was staring a screen for too long. I came in, and the front desk was okay. The girl working was not very friendly at all. Then I headed back for my exam, where after numerous tests, the doctor gave me the option to check my retina with a dilation test (where my pupils would be dilated for 5-6 hrs..making it hard to drive/see anything) or a more advanced test that did not require any dilation. Since I have never had an issues with vision, of course I did not want my eye sight to be affected like that, and I chose the more advanced test. He of course then mentions that it will be $40 extra that my insurance did not cover. Since my insurance pays for the exam 100%, I of course agreed, being my first time at the eye doctor, I thought it was my best option.
After my exam, I picked out a frame, and went to cash out. They gave me a final total for the eye glass frames (40) and the special retina test (40), and it came out to a little over $80. Awesome, no big deal. I leave and wait a little over 2 weeks and then picked up my glasses.
Now for the 1 star explanation:
About 2 weeks after, I get a call from someone at the front desk. She didn't say her first name, was very short and obviously rude with me on the phone. She said, "I'm calling to collect the rest of your balance on your account." I responded that I didn't know what she was talking about, and looked through my phone to make sure my payment went through. Finding the payment (in full), I answered very confused asking her what she meant? She replied, "we're showing a balance here of $1.00, how would you like to take care of that today?" ONE DOLLAR. I was beyond confused and wanted an explanation. She continued to say, "you paid 1$ short of your total bills." Wait, this is my fault? Is it not YOUR fault for undercharging me by 1$? She continued to be short and not once apologized, saying it was not their fault, and once again asked how I would like to take care of that today. NO apologies, no "I am so sorry this may sound really silly, but it looks like we just undercharged you by 1$ on your visit with us, is it okay if I collect that today?" If only the conversation went a little more respectfully, I would have been more than happy to have paid right then and there. But, no, embarrassingly enough, the girl was rude, never once apologized for the INSANE inconvenience, and made me feel as if it were my fault for being undercharged. They really need to train a little more on their customer service skills, or they are going to be losing patients left and right. Trust me, the people at the front desk really put a face on the company, and they lost a family of 4 patients for that reason alone. read more