Reviews were great but it was an off experience. We were the only ones there and placed our order--egg, cheese, and sausage biscuit, chicken biscuit, cinnamon roll, and matcha latte (no sweetener).
The cashier asked if we wanted the cinnamon roll heated since it refrigerated. We said yes and it comes out slightly warm (could have been a bit longer) and cut in half for us to share (nice touch).
Our biscuits arrive. The portions are smaller but good. The biscuit was a tad dry.
More people have come in and we're almost done. The matcha is nowhere in sight. I go up to the cashier who is overwhelmed at this point with the influx of people who arrived. After a bit of waiting, I asked about the matcha and she apologized as they are short staffed. Hubs still wanted it even though we finished our meal.
It comes out finally and it's not really hot and is just sugar. No taste of matcha. I go back up to the counter and wait again. I reiterated we asked for no sweetener and got a response that no sugar was added. I said we are used to matcha powder and milk and she pulls up Tazo carton and as and said that's their matcha. Yikes! I informed her we were not going to drink it. She apologized but offered nothing to substitute or refund. Unfortunate experience. read more