We traveled to the Smokies for vacation and made a point of riding bikes at Cades Cove, so needed a…read morenearby place to stay. After exploring all the options, I decided on Townsend Gateway Inn because of their cottages. We stayed a couple nights and had a nice time. Staff were super friendly and check in was quick. We were given a couple goodie bags of candy and then made our way to our cabin. It's basically a small house, with a bedroom, bathroom, living room (with a futon), and small kitchen and dining area. It was perfect for our 4-person family. Air conditioning in both rooms, comfy beds, and black-out shades. Our only complaints were that the floors could have been cleaner and the kitchen should have been stocked with more/better utensils, dishware, and cookware. We enjoyed the amenities, like the pool and cornhole. The location was great, which only took 20 minutes to get to Cades Cove. It's also right on the main road in Townsend, which has some good restaurants. The price was a bit on the high end (more than $150/night), but I'm glad we stayed here as the cottage in particular fit our needs and was unique.

Clean, comfortable, updated, very nice folks working in the little hut of the main office. And as a…read morebonus, they give guests a little brown party bag of snacks to enjoy when you're out hiking or fishing. Firepit onsite and a nice one at that, with about a half dozen Adirondack chairs. No restaurant on the premises but many are within a 1 mile. Rocking chairs in front of each room at the motel. There are also about 6 or 7 cabins and don't think they have porches large enough to accommodate rockers. We stayed in one of the cabins our first trip, and I believe those have cooking stoves? Anyway, both the motel rooms and the cabins are quite nice, and this coming from a hotel snob (I can't help it, too much business travel and it upped my game for nice linens, new rooms, amenities, etc.). Having said that, Definitely Would Stay Here Again!

Nice spacious rooms, well managed, nice pool, great outdoor fire pit... Perfect for what we needed!…read moreA real vintage feel... Would recommend for those wanting to stay just outside the park.

Nice service and great biscuits! Feels like the place mostly gets local repeat customers. I was…read morethere before 7:30am after looking for bears in the Smokey Mountains. It is indeed a welcoming place that feels family run.

This hotel was AMAZING! Super clean , quiet, very…read morecomfortable beds and at a VERY GOOD rate!! We were shocked that the room was the quality it was for the rate we paid!! Since we were out of state we were just hoping that the reviews were legit and were pleasantly surprised to find that this hotel way exceeded our expectations ! Michael , the owner was super nice and VERY accommodating from our first phone call for our reservations throughout our stay.....and was even hospitable to provide the extra needs we had !! Thank you guys so much for a super pleasant stay!! Thank you guys so much

The best night's sleep I've had in years!…read more This place is built of steel and concrete so unlike most hotels, you don't hear noise from adjacent rooms and hallways. Beautiful views and very clean and quiet.

Cute place very clean 2nice pools Lots of "Thought of…read moreeverything"touches Easy checkin very Welcoming helpful staff

Very clean and staff were accommodating as we were last minute reserving and the. late arriving.read more

Please don't waste your time or money staying here. I wasn't expecting anything fancy, just…read moresomeplace to stay before we ran the vacation race half marathon. This definitely fit the "not fancy" bill, but it was ok. At 3:30 in the morning the smoke alarm started beeping. We called down to the front desk and they said there was nothing they could do about it until 8am when a manager came on shift. They had no help to offer. Just expected us to stay in the room with it chirping loudly every other minute and did not seem to care at all about the inconvenience. Wouldn't even let us have a late checkout for the inconvenience.

This place was ok...Stayed for two days while hiking in the Smokey Mountains. Looked like a motel…read morethat was renovated, slightly. They could have done a better job with the bathroom, especially the shower stall. Had to duck down for the water to hit my head and I'm 5'10. Also the drain for the shower was awful. The breakfast was actually good and the staff were nice, but seemed like on person was running the show (the person who made the food also checked me out). There aren't many restaurant options in the area, but the one across the street was excellent except for they close at 9PM. The pool wasn't open when we went- not sure why.

Come stay with these folks. Family built and owned. This hotel has a little old time personal…read moresumpin' sumpin'. Sitting atop a hill side a nice swim in the evening. Yes, the rooms are do for some updates they are clean and comfy. We enjoyed a nice breakfast included and our swim we enjoyed our very first "Fire flies". Magical. Don't drive past them for a chain hotel.

The rooms are clean but very outdated. The refrigerator is very small and not very cold. The water…read morepressure was so strong that I felt like I had been beaten. Breakfast (if you can call it that) was very basic. Coffee was weak. Staff said they were short-handed and couldn't find help. We had to ask for clean towels. The female owner was rude! But the younger staff member at the front desk was very nice. One of our group members got to the hotel late and had to sleep in their car because the office closed at 8 PM. Another 2 couples arrived and were told their reservations had been canceled. Neither one had canceled the reservations. So much for small-town, family-owned customer service.

My friend and I came to the Smoky Mountains and stayed at this hotel; it was my favorite motel…read moreEVER... I felt so at-home....the walls & beds were made of logs, furniture was hand-carved, original paintings on walls, and so much detail put into this place, I felt like it was a work of art... BEAUTIFUL place... The room was super-clean, and a refrigerator, microwave, and coffee maker were included. Best of all, there was also a back door opened to a beautiful creek with a patio and picnic table. I felt so welcome and so relaxed being there. $70 was a fantastic price for the value! I couldn't ask for anything better!!

My sisters and I live in different states and met at the Bunkhouse Inn for a little family reunion…read more We were a little nervous at first because it was more rustic than we were used to, and the owners were not on site. We were able to call the owners and they either answered immediately or called us back to answer all of our questions. The cutest room was Critter Cove which had an additional crib sized mattress that wasn't included in the website description. The Bear Den has a glider rocker. Firewood was available to use in the fire pits at the restaurant in front of the Inn. We just used it and paid for it the next day. One caveat: the restaurant is only open for a few hours during lunch, even though they advertise being open until 7 pm. Plan to eat elsewhere if you arrive outside of lunchtime! We stayed for 2 nights instead of the 3 nights that we had reserved, and the owners quickly credited my credit card for the unused night. It was an all around good experience.

With the 30 degree temps, we decided to stay at Docks verses camp next door at the Cades Cove…read moreOutpost Campout. We were pleasantly surprised with the motel. From the front porch of the office, to the rooms themselves, this little roadside motel has a cozy, timeless feel to it. The rooms are clean. The staff are very friendly and welcoming. We have already decided that this will be out get away for our weekend mountain getaways!

This place is an amazing gem hidden away. We were very pleased and surprised by this pleasant find…read more We will be returning as often as we can. It's very clean and comfortable accommodations. The motel is located very close to the river with a firepit located on the bank of the river. It is also very beautifully decorated with flowers and items from the 1930's when the motel opened. You can tell the staff is proud of the property.

We had such a great stay at Tremont Lodge & Resort! If you're looking for a peaceful spot near the…read moreSmoky Mountains, this place is a gem. First of all, omg the bed! The pillows and mattress were AMAZING. I'm very particular about sleep, and we both knocked out instantly. After long days working, coming back to that level of comfort made the trip even better. The property itself is really nice and well kept. I loved the open outdoor areas, it feels spacious, relaxed, and surrounded by nature instead of crowded like some other mountain stays. It has that calm, tucked-away vibe while still being super convenient. One of my favorite little details was the fire pit area and the s'mores kits. Such a thoughtful touch! It made the evenings feel cozy and memorable. Overall, it's clean, comfortable, and perfect for a relaxing mountain getaway. Would absolutely stay here again.

Good pricing with good accommodations. Beds were comfy and suite was spacious. Amenities were nice,…read morethere is an outdoor movie theater but I was not able to locate a schedule or what movies would be playing or when. There is a secret "speakeasy" which was neat. The bads tho; we rented a suite with a sofa bed for people that needed to sleep on it. There was absolutely no bedding. There was no one working at the lodge all day because it was a holiday. I get maybe limited staff but every hotel that's open at least has someone. I messaged and was told that this would be a top priority first thing in the morning. Three days later as we are checking out, there is still no bedding. Some priority! The tub also held water so you're taking a shower in inches of water which I most certainly did not enjoy. There was also an almost constant clicking noise reminiscent of a leaky dripping faucet but we could not find what it was that made noise all day and all night. Would I stay here again despite this? Maybe. Because the room was nice with no bugs and the lodge grounds and amenities are nice.

Our room had lots of bed bugs. When we told Wendy the response we got was "I don't have bed bugs"…read moreand she then went on to blame us saying we left the door open, which we didn't but even if we did bed bugs aren't going to just walk on in. She was very rude and dismissive. She refused to accept the fact that there were bed bugs and even asked us what our "experience" was with bed bugs. These bed bugs also appeared to be fully grown. She acted like we were lying. Can't believe the attitude of this lady. Extremely unprofessional. If you're going to run an Airbnb you should probably take bed bugs seriously.

Initially coming into this Airbnb it was very beautiful outside by the river. Although, during…read morecheck in was told about "Quiet Hours". Which is completely understandable, but was not listed on the website. These walls are paper thin , and that's no exaggeration. We had inside voice levels and still were getting called by our host telling us we were supposed to WHISPER. This place is listed as family friendly, but it is just not realistic. If you have children or a baby you will not be able to stay here at all. I believe that's why there are no televisions in this establishment, since we could hear the microwave next door to us. This place should definitely be listed as much more of a private getaway for people who want silence and no children. Now the inside sleeping is a little rough. The bed inside the bathroom is ROCK hard, and the full bed in the main room isn't much better. Along with the communication with the host Wendy is a little rough. We tried texting before arrival and didn't get a response, and had a rough start at the beginning with our check in (which was no problem at all). But definitely felt as though she is catering for complaints and trying to keep a good review online. Was a nice place overall but need a more realistic advertising online.