Something happened to this small business. There hasn't been a positive review in years. I used…read morethem twice and worked directly with the founder; while their "bedside-manner" isn't exactly warm and welcoming, after pressing them hard they were able to put me in the car I wanted. Not this year. They failed miserably to get the car I wanted on special promotion in the auto manufactures website. There were over 40 cars within a 50 mile radius and they wanted me to pay more for a car from 'their dealer' they didn't have in stock. They wasted my time and the promotion ended while they took a holiday. They didn't value my business or my loyalty. Whatever they are now up to, who they are loyal to, wasn't this customer.

This review is over due. I contacted Tristate Auto Champs at the end of November to help me…read morepurchase a new Subaru Outback. I spoke with Reid and told him which model I was looking for, accessories, and type of warranty I was interested in. Reid was able to get me everything I was looking for, and saved me some money in the process. I work a busy job, and taking care of my baby son I didn't have time or the patience to deal with the process of buying a car. Tristate saved me the hassle and money of the car buying process. I would use them again.

Being from Litchfield county, we weren't familiar with Ingersoll. My husband had been on the…read moresearch for a lightly used truck. After several online searches he found numerous trucks that fit his requirements at Ingersoll. Once we arrived, we were amazed at their selection, 15 acres of new & used vehicles. Lisa P was assigned to us as our sales associate & she was very professional, knowledgeable and easy to work with. Their prices are extremely competitive and offer great value. The entire buying process was pleasant. We will definitely return when it's time to buy another vehicle & we've already recommended Ingersoll to friends & family.

I bought my car from Ingersoll Chevrolet of Danbury a few years ago and had a fine experience,…read moreditto a couple routine maintenance visits. As a result, I figured I'd keep going to this dealership despite it being about an hour away. The ordeal I just went through for parts servicing however has caused my impression to pull a complete 180, and now not only will I never return, I strongly urge everybody else to steer clear. If you must work with their service department, insist on getting everything in writing each step of the way. I brought the car (a 2018 Chevy Volt) in for an inspection of several issues on September 23rd: heating, tire pressure sensors, and a radio malfunction. It took a while for me to hear back, allegedly because despite not having a pure EV only one of the dealership's EV techs could assess my car. On the afternoon of the 25th, I was quoted roughly $3,700 for all repairs. Money being tight, I opted to skip the radio replacement, expecting total costs around $2,500 and asked for the other repairs to go ahead, although I would have to take the car back to attend to obligations I'd already scheduled for the next several days, including a wedding in New Jersey. On the 26th I made the trip back to Danbury, paid $530, and discovered that this was not covering the $500 tire pressure sensor replacements (which had not been performed despite ample time) but rather the inspection fee. As a result I drove to New Jersey and back without that safety feature functioning. I promptly returned the car on Monday the 5th of October, and was told that the repair to the heater in the car was a "6 hour job" but that it'd probably be ready the next day. I didn't hear anything that day. When I reached out for an update on Wednesday the 7th, I learned that the $530 inspection had failed to reveal that a pump related to the heater was also in need of replacement and that replacing that part was going to cost an extra $1000 above the quoted price. I had to crunch numbers on this, and after speaking to the shop foreman I demanded that the cost of the inspection be refunded. He agreed to knock off the price of the pressure sensors, and I asked for them to email me what the final price would be. I was subsequently emailed an estimate for $2500. I received that estimate, and approved the work on the morning of the 8th. The new part would need to be overnighted, but I was assured that this would be relatively quick work. Even allowing that work couldn't start until the 9th, I was given to understand the car was "in the bay" and would be ready soon. I was wrong. Come the 12th, I asked for an update with my point of contact via text. After pestering for a response, I was told it would be ready the following day. Instead, on the 13th my contact failed to respond to any of my texts. I had to call the front desk of the dealership to learn he was off (and had given me no indication that this would happen even though we had discussed that I might need a loaner the next day if it wasn't ready) and I wound up speaking with the shop foreman who let me know that they had managed to order the wrong replacement part. Apparently the right part was overnighted just in time because my car WAS ready finally on the 14th, and I was even informed of the good news that the right part was actually $300-$400 cheaper than expected. Somehow that meant my final bill was north of $3000. I will admit that it's possible some confusion occurred, figures were discussed over the phone, but I presented the email to my contact and the shop foreman, and they both denied having sent me the email even after I presented them with it sitting in my inbox alongside a hardcopy. Why they would lie about that instead of admitting to sending the incorrect amount or failing to clarify what that amount was for, I don't know, but the lack of organization was plain. Needing my car back, after it had been in the shop for a "6 hour job" for 15 of the past 21 days with multiple delays entirely of their doing I bit the bullet and paid what I felt was an unfair price. Perhaps, if the service at Ingersoll were fast and efficient maybe I'd feel better about the prices. Conversely, if these costs weren't obviously inflated to either give wiggle room in negotiations or just gouge the customer, I'd put up with sloppy communications. But never again will I put up with a place that hits me with both. At the very least, not at this dealership.

We like to stop by here on the weekends some times and look at some of the nice used cars they…read moreoffer. When we saw online that they had a used Audi A3 diesel, my husband was excited because he's always liked those. We checked it out on a Sunday when the dealership was closed and could see it was very nice. Based on the Carfax report, it had also been well maintained. He contacted the dealer the next week and we made an appointment to test drive the car. Our sales rep was very nice and low pressure. We drove the car and liked it but had a set price in mind that they couldn't quite meet at the time, so we parted as friends and left it at that. A couple of days later, we got a call and they were able to get closer to our price and it seemed reasonable, so we went ahead and said "let's buy it". We were able to do most everything remotely, so we signed the purchase contract and sent the payment all via the internet. The only thing left to do was to pick up the car and sign the paperwork to get the registration/title paperwork done. It was fast and easy! I'm not sure how fast but I know that I didn't get to the train station in Brewster until 5:35 and then we drove to Danbury and signed the papers and were driving off in the car by 6:01, so that was pretty fast. Loved that there was no pressure for add-ons or being trapped in the room with some finance guy. Really a pleasant experience. The staff at the dealership was nice and they always have very interesting cars (I would have loved the BMW convertible but that was out of our price range!). We recommend Weeks Pre-Owned.

If you want to get ripped off this is the auto dealer for you. Al the service manager and rich the…read moresales man ignore and safety issues with your brakes the very next day after picking up your new car. These guys would steal from your grandmother.Bought a car that was supposed to have brakes done before purchase. They never put a dime into safety repairs after they said they would. After complaints were made, they refused to pay or repair essential brake equipment, go anywhere else. They would rather let you drive an unsafe car then do the rite thing. total scumbags!!!!

We have had three CX9's from this dealership. Our experience both on the sales side with Adam, and…read morethe service side with Jeremy has been excellent. They have both consistently gone above and beyond. Cannot recommend this dealership enough!

25+ years as a Colonial Mazda customer and nothing but great things to say. You can just tell the…read morestaff likes what they do. Picked up car # 5 today from Adam and he went above and beyond purchase expectations of our new "pre-owned" 2023 CX 5.

Great service. Al - my service agent is very helpful. My 2015 A4 is in top condition because of…read moretheir service department (and my own attention.)

I've tried to give Audi Danbury multiple chances, but at this point I'm beyond frustrated with the…read moreoverall experience. After purchasing my car through their associated preowned dealership (which was a fiasco in itself), I was given a complimentary oil change. That seemed like a nice gesture--until I found out future oil changes would cost around $400. On top of that, I showed up at 8:30 AM and waited nearly 3 hours for what is, frankly, a very routine service. I later had the same job done by a local German specialist for $150 in an hour. It didn't stop there. I was quoted an extremely high price for brakes as well, and ended up getting the work done elsewhere for about 60% of what Audi Danbury wanted to charge. At this point, it's hard not to feel like their pricing model is completely out of touch. The warranty experience has been just as frustrating. I've only used it once because of how difficult they make the process. I brought my car in for an intermittent issue with the rear dome light turning on and off. They diagnosed it as a faulty SOS control module and quoted $1,000. It took them an entire month to complete the repair--and that's after I had to delay my drop-off because they gave away the loaner vehicle they had already reserved for me. Fast forward a year later, and the problem still isn't fixed. I ended up putting a piece of vinyl over the light just so my passengers don't have to deal with it. On top of that, the front desk experience is consistently poor. The service advisors are often nowhere to be found, and when you do speak with someone, they rarely seem confident or knowledgeable about the questions being asked. Most recently, I reached out about calibrating my radar/ADAS system after installing lowering links on the factory air suspension. My local mechanic--who specializes in German cars--was upfront that his equipment couldn't handle it and didn't charge me but told me it was no more than a 2.5 hour job. Audi Danbury, on the other hand, quoted me $1,000 and claims it will take 3-4 hours. When I tried to discuss my past experiences and build some kind of working relationship, I was met with pushback about my modifications potentially voiding my warranty, warnings that the dealership is not mod-friendly, and no real effort to be helpful. I was told to book anyway and that the fix might not even solve the issue--meaning more costs could follow. I agreed to move forward and asked for a confirmation and written quote via email. I never heard back. Overall, this dealership feels disorganized, overpriced, and uninterested in building long-term customer relationships--especially if you're even slightly outside of a completely stock setup. It comes across as a business model catered toward a luxury audience that would rather blindly hand over cash than take a closer look at the value they're actually getting. I wanted to work with them, but they've made it nearly impossible

Noah and the team are great and they're one of a dwindling number of shops that really understand…read morevintage aircooled German engines. I wouldn't trust my 75 FI VW to anyone else in the area. Best of all, they really seem to love what they do. And it shows in the work 100%. Fair prices for a niche shop. Happy customer.

I cannot say enough about my experience with Noah and his people. Service was great and…read morecommunication was excellent. They saved me a lot compared to what the dealership told me. Do yourself a favor and try them before a dealership. I am a happy client.

John is wonderful. He explained everything slowly so I could understand. John is very knowledgeable…read moreand patient. It is always an excellent experience when John helps me in service. He is excellent .

We had a very good sales experience, but the follow up has been frustrating. Our salesman, M,…read moresincerely seemed to care that our new (to us) used car, only has one set of keys. He promised, just before we drove away, that he would chase up the second set of keys. We are a family of 2 drivers, and the thought of having only one set of keys is scary. Misplacing the only set we have leaves us stranded. When we complained a few days later, they said they contacted the last owner of the key. We still have only one set of keys. There does not seem to be a consideration of the dealer creating a second key for us. This is not the service we expected from such a prominent dealership. Be forewarned.

Gary Helbing, Pre-Owned Sales Director, was stellar. My goal was to help an aged friend who…read morebought a used Impreza from the dealership 18 months ago. However, she can no longer drive and wanted Colonial to buy it back. Beyond doing so at a fair price, Gary handled all of the paperwork including de-registration, cancelling the license plates and providing proof of such to submit to Town Hall to get the car off the tax rolls, and correctly filling-out the title to show transfer of ownership so that all my friend needed to do was sign - and done. And on top of it all, he is a friendly, personable gentleman. I wish I could give him six stars. If Subaru is listening, find a way to bottle-up Gary and distribute him to all your other dealerships!

Brought car in for 9 o'clock appt, didn't get inspected till 11am. $17 "shop charge"? Would advice…read moreelsewhere

I have lost complete faith in this service center. Bought my car in for an oil change and they said…read moremy brakes were down to 3mm. Funny because I had my brakes checked in October of 2025 and the car was garaged all winter. Brought to another service station and they said brakes were fine and were actually at 10mm! This is why dealerships get such a bad rap. I will only take my car there for an oil change and that's because it's free!

This place ran my credit without my permission to 8 banks resulting in 8 hard inquiries. They…read moreinsist I gave them permission - I did not. In fact, I had financing lined up with USAA and no need to shop for a low rate. They refused to edit this and the creditors, Run for your life!

A big THANK YOU to all the Yelp Reviewers who steered us (pun intended) to VW Danbury…read more The staff at VW Danbury helped us with problems we had with our GTI. Even though we didn't buy from them the staff researched and helped us to correct the problems which were all under warranty! No pushy up-selling just good, upfront customer service. Go to these guys for buying or servicing VW's. I wholeheartedly endorse them!

Sorry, I just don't have the time, right now, to go into too much detail about both of my mom's, &…read moremy own personal experiences... But, we both had an overall fantastic/5-STAR experience at the Danbury, CT location!! My mother happily purchased a Jetta VW, was very content with the customer service aspect of the sale, & would, without hesitation, recommend this company, & specifically, this location, to any & all: family, friends, acquaintances and strangers! Thank you and take care!