Something happened to this small business. There hasn't been a positive review in years. I used…read morethem twice and worked directly with the founder; while their "bedside-manner" isn't exactly warm and welcoming, after pressing them hard they were able to put me in the car I wanted. Not this year. They failed miserably to get the car I wanted on special promotion in the auto manufactures website. There were over 40 cars within a 50 mile radius and they wanted me to pay more for a car from 'their dealer' they didn't have in stock. They wasted my time and the promotion ended while they took a holiday. They didn't value my business or my loyalty. Whatever they are now up to, who they are loyal to, wasn't this customer.

This review is over due. I contacted Tristate Auto Champs at the end of November to help me…read morepurchase a new Subaru Outback. I spoke with Reid and told him which model I was looking for, accessories, and type of warranty I was interested in. Reid was able to get me everything I was looking for, and saved me some money in the process. I work a busy job, and taking care of my baby son I didn't have time or the patience to deal with the process of buying a car. Tristate saved me the hassle and money of the car buying process. I would use them again.

Being from Litchfield county, we weren't familiar with Ingersoll. My husband had been on the…read moresearch for a lightly used truck. After several online searches he found numerous trucks that fit his requirements at Ingersoll. Once we arrived, we were amazed at their selection, 15 acres of new & used vehicles. Lisa P was assigned to us as our sales associate & she was very professional, knowledgeable and easy to work with. Their prices are extremely competitive and offer great value. The entire buying process was pleasant. We will definitely return when it's time to buy another vehicle & we've already recommended Ingersoll to friends & family.

HORRIBLE SERVICE...... I received a quote through their website pricing system sell 2 ingersoll …read more com and it stated that my estimated valuation was $31,150 with "final offer may be up to $35,150" so I proceeded and contacted them. I went through the process of taking out the car from garage in the snow and taking the images requested and sending them in. This car is in immaculate condition with a FULL CPO Warranty until July 2027. This is what they came back with $28,875. Why do you waste peoples time. It's no wonder auto dealers get such bad publicity, when you play games like this. Horrible.

We like to stop by here on the weekends some times and look at some of the nice used cars they…read moreoffer. When we saw online that they had a used Audi A3 diesel, my husband was excited because he's always liked those. We checked it out on a Sunday when the dealership was closed and could see it was very nice. Based on the Carfax report, it had also been well maintained. He contacted the dealer the next week and we made an appointment to test drive the car. Our sales rep was very nice and low pressure. We drove the car and liked it but had a set price in mind that they couldn't quite meet at the time, so we parted as friends and left it at that. A couple of days later, we got a call and they were able to get closer to our price and it seemed reasonable, so we went ahead and said "let's buy it". We were able to do most everything remotely, so we signed the purchase contract and sent the payment all via the internet. The only thing left to do was to pick up the car and sign the paperwork to get the registration/title paperwork done. It was fast and easy! I'm not sure how fast but I know that I didn't get to the train station in Brewster until 5:35 and then we drove to Danbury and signed the papers and were driving off in the car by 6:01, so that was pretty fast. Loved that there was no pressure for add-ons or being trapped in the room with some finance guy. Really a pleasant experience. The staff at the dealership was nice and they always have very interesting cars (I would have loved the BMW convertible but that was out of our price range!). We recommend Weeks Pre-Owned.

I highly recommend this dealership...especially if you get to work with Derick…read more Smith! He is a salesman who listens . We lost a very exact Q3 by waiting a few days to make a decision and Derick called to say he has the same car(but even better equipped) the next day! Most salesman don't care as much as Derick. The car is great! They even included BOTH mats!

25+ years as a Colonial Mazda customer and nothing but great things to say. You can just tell the…read morestaff likes what they do. Picked up car # 5 today from Adam and he went above and beyond purchase expectations of our new "pre-owned" 2023 CX 5.

Rating: 2/5 Stars…read more Frustrating Communication and Questionable Sales Practices Location: Colonial Mazda, Danbury, CT Summary: While I walked away with a vehicle, the purchasing process was incredibly disappointing due to poor communication and a lack of transparency regarding financing and vehicle availability. The Details: Initially, my family and I visited the dealership to purchase the latest model 2023 Mazda CX-30 for my daughter. Since the desired blue color was out of stock, we were promised it would arrive within a month. We signed an agreement to trade in our 2011 Honda Accord for a locked-in value and secure the 2023 Mazda CX-30 at the current 0.99% interest rate. Over the next month, I repeatedly checked on the car's arrival, only to be told it would be "arriving soon." However, after the month passed, I was suddenly informed that the 0.99% promotional rate had expired and no longer applied. Even more concerning, the salesman then strongly encouraged us to purchase a used CX-30 at a much higher interest rate. This felt like a deliberate delay tactics to force us into a higher-rate loan. Rather than settling for a used vehicle, I opted to upgrade to a new CX-50, and the dealership honored the initial trade-in value for our 2011 Honda. However, I am highly disappointed that the salesman did not give me even a day's notice before the promotional interest rate expired. Had I known the CX-30 wouldn't arrive in time, I could have secured the 0.99% rate for the CX-50. Conclusion: I cannot in good conscience recommend a dealership that operates this way. Transparency and clear communication should be a priority, and unfortunately, this experience fell completely short of that standard.

I've tried to give Audi Danbury multiple chances, but at this point I'm beyond frustrated with the…read moreoverall experience. After purchasing my car through their associated preowned dealership (which was a fiasco in itself), I was given a complimentary oil change. That seemed like a nice gesture--until I found out future oil changes would cost around $400. On top of that, I showed up at 8:30 AM and waited nearly 3 hours for what is, frankly, a very routine service. I later had the same job done by a local German specialist for $150 in an hour. It didn't stop there. I was quoted an extremely high price for brakes as well, and ended up getting the work done elsewhere for about 60% of what Audi Danbury wanted to charge. At this point, it's hard not to feel like their pricing model is completely out of touch. The warranty experience has been just as frustrating. I've only used it once because of how difficult they make the process. I brought my car in for an intermittent issue with the rear dome light turning on and off. They diagnosed it as a faulty SOS control module and quoted $1,000. It took them an entire month to complete the repair--and that's after I had to delay my drop-off because they gave away the loaner vehicle they had already reserved for me. Fast forward a year later, and the problem still isn't fixed. I ended up putting a piece of vinyl over the light just so my passengers don't have to deal with it. On top of that, the front desk experience is consistently poor. The service advisors are often nowhere to be found, and when you do speak with someone, they rarely seem confident or knowledgeable about the questions being asked. Most recently, I reached out about calibrating my radar/ADAS system after installing lowering links on the factory air suspension. My local mechanic--who specializes in German cars--was upfront that his equipment couldn't handle it and didn't charge me but told me it was no more than a 2.5 hour job. Audi Danbury, on the other hand, quoted me $1,000 and claims it will take 3-4 hours. When I tried to discuss my past experiences and build some kind of working relationship, I was met with pushback about my modifications potentially voiding my warranty, warnings that the dealership is not mod-friendly, and no real effort to be helpful. I was told to book anyway and that the fix might not even solve the issue--meaning more costs could follow. I agreed to move forward and asked for a confirmation and written quote via email. I never heard back. Overall, this dealership feels disorganized, overpriced, and uninterested in building long-term customer relationships--especially if you're even slightly outside of a completely stock setup. It comes across as a business model catered toward a luxury audience that would rather blindly hand over cash than take a closer look at the value they're actually getting. I wanted to work with them, but they've made it nearly impossible

I truly love the Audi brand and want to start by saying that I was the one who encouraged and…read moreconvinced my husband to become an Audi customer. Before Audi, he only wanted Subaru or Toyota. Because of my belief in Audi, we became loyal customers -- and today, both of us own Audi vehicles. That is why it is especially disappointing to say that I have gradually stopped using Audi Danbury's service department. Over time, I noticed a clear difference in how my husband and I are treated. When he brings his car in for service, his vehicle is consistently washed and he receives noticeably more attention. In contrast, my electric Audi has never been washed, nor has it ever been charged, even when I asked about it. Each time, I was given an explanation or a promise that was never fulfilled. Rather than continuing to place myself in situations that leave me feeling ignored and frustrated, I chose to step away from the service department altogether. This review comes from a place of disappointment, not anger. I love the Audi brand and believe in what it represents. I simply hope Audi Danbury reflects those same values equally to all customers -- regardless of gender.

I cannot say enough about my experience with Noah and his people. Service was great and…read morecommunication was excellent. They saved me a lot compared to what the dealership told me. Do yourself a favor and try them before a dealership. I am a happy client.

Noah and the team are great and they're one of a dwindling number of shops that really understand…read morevintage aircooled German engines. I wouldn't trust my 75 FI VW to anyone else in the area. Best of all, they really seem to love what they do. And it shows in the work 100%. Fair prices for a niche shop. Happy customer.

We had a very good sales experience, but the follow up has been frustrating. Our salesman, M,…read moresincerely seemed to care that our new (to us) used car, only has one set of keys. He promised, just before we drove away, that he would chase up the second set of keys. We are a family of 2 drivers, and the thought of having only one set of keys is scary. Misplacing the only set we have leaves us stranded. When we complained a few days later, they said they contacted the last owner of the key. We still have only one set of keys. There does not seem to be a consideration of the dealer creating a second key for us. This is not the service we expected from such a prominent dealership. Be forewarned.

I went for an oil change around October 18 and long story short I spend almost 600 dollars because…read morethey always "recommend" something So here I am stuck in the highway because the check light engine oil came up. I called AAA to tow my car and guess what?? No oil whatsoever. They didn't secure a screw and all the oil leaked. They are not paying attention and thank God the car didn't stop in the middle of the highway

We just purchased a used car from Colonial Subaru. We were assisted by Joe D'Ercole and Nate…read moreTaylor. This was one our more pleasant automotive purchases. Colonial Subaru took care of all of the necessary paperwork for the purchase and trade in. They took care of the titles, registration, and plates. All that we had to do was arraign for the insurance. There were no surprises or hidden fees. Carfax rated the asking price of the car we purchased as a "great value", and Colonial Subaru gave us a very fair value for our trade in. Colonial Subaru also gave us a no charge 6 month extended warranty which exceeds the 60-day warranty mandated by Connecticut. We would highly recommend Colonial Subaru to anyone looking for a new or used vehicle. Don and Lesley Hughes Stamford , CT

This rating is for service department. Efficient staffs. Lots of loaner cars available. They…read moreservice volume of vehicles everyday. Best thing is there is no pushing to buy extra service. They just suggest if anything requires.

I have lost complete faith in this service center. Bought my car in for an oil change and they said…read moremy brakes were down to 3mm. Funny because I had my brakes checked in October of 2025 and the car was garaged all winter. Brought to another service station and they said brakes were fine and were actually at 10mm! This is why dealerships get such a bad rap. I will only take my car there for an oil change and that's because it's free!

Sales, I was…read moredisappointed in your dishonest advertisment concerning your 2008 Jeep Patriot. The salesman was courteous and polite. The advertisment showed a price of $3499 on their internal site on the sales computer. The online quote was and is $1999. Additionally, the DOC fee was quoted as $1300 at the dealership and online, it stated: "Advertised price excludes tax, title, license, and $949 dealer doc fee. Offer assumes these paid at time of sale. Offer cannot be combined with any other offers. May require financing through dealer approved lender. Residential restrictions may apply. Available on in-stock units only." This is a flat out lie. Management, Everyone knows this is deceptive marketing. You do not have a good reputation. My advice is to honor your internet marketing in the showroom to increase sales and said poor reputation. I do not find fault in the salesman. Regards.

Sorry, I just don't have the time, right now, to go into too much detail about both of my mom's, &…read moremy own personal experiences... But, we both had an overall fantastic/5-STAR experience at the Danbury, CT location!! My mother happily purchased a Jetta VW, was very content with the customer service aspect of the sale, & would, without hesitation, recommend this company, & specifically, this location, to any & all: family, friends, acquaintances and strangers! Thank you and take care!

The service personnel are great! Yes, any dealer service is costly, but since the last time I had…read morewritten a review, there are additional hidden fees in their billing. When I came home, I reviewed my receipt and there was a $25.00 "Customer Pay Shop Charge for Repair Order" ... While it may not seem significant for a $1K bill for a 60K mile service and a battery installation. It seems tacky and what it this charge for?