Brought car in for 9 o'clock appt, didn't get inspected till 11am. $17 "shop charge"? Would advice elsewhere

Gary Helbing, Pre-Owned Sales Director, was stellar. My goal was to help an aged friend who bought a used Impreza from the dealership 18 months ago. However, she can no longer drive and wanted Colonial to buy it back. Beyond doing so at a fair price, Gary handled all of the paperwork including de-registration, cancelling the license plates and providing proof of such to submit to Town Hall to get the car off the tax rolls, and correctly filling-out the title to show transfer of ownership so that all my friend needed to do was sign - and done. And on top of it all, he is a friendly, personable gentleman. I wish I could give him six stars. If Subaru is listening, find a way to bottle-up Gary and distribute him to all your other dealerships! read more

Peter Parray was my very helpful and courteous salesperson. He sold me a new Forester, taking my old Crosstrek in trade. I couldn't have asked for a more helpful sales rep. read more

This rating is for service department. Efficient staffs. Lots of loaner cars available. They service volume of vehicles everyday. Best thing is there is no pushing to buy extra service. They just suggest if anything requires. read more

Brought my Legacy with 5,000 miles on it in for a recall notice that I received from Subaru corporate. The service department texted me to tell me that the recall item did not need service but that I needed a $1,400 suspension repair. I declined, as the car had only 5,000 miles on it. I then took the car to my local mechanic who works on my other car and he told me the car was perfect. I have since driven the car another eight months and 5,000 miles with no issues. This attempted scam by the service advisor was deeply unethical. I will never buy another car from this dealer again, and I have been buying from them for 30 years. read more

My daughter recently brought her vehicle there after being involved in an accident. The service department checked her vehicle, did repairs and returned the vehicle to her under the price they originally quoted. Two days later, however the gas cap light and engine light came on and the vehicle had to be brought back to the dealership. Apparently the service department decided to glue a gas leak in the vehicle to "save my daughter some money " . The fact they thought that was a good idea when clearly that's a very dangerous situation shows incompetence at a high level in my opinion. They did repair the vehicle correctly, the second time and luckily nothing horrible happened to my daughter. Then to make matters worse, I emailed the GM of the dealership and explained the situation to him and in turn my daughter was told she is no longer allowed to bring her vehicle there for service. Nice right read more

We brought our 2019 Forrester and have some work done that was covered under the warranty they gave us a loaner service department was excellent I want to say Steve great guy but the billing department they got a lot to work on the ladie is so disrespectful and rude when they gave us a loaner car the gas case just a little under full when I brought it back it was at 3/4 of a tank billing charged me of gas they me $31 said that I brought it back under a half so when you bring your car serviced and they give you a loaner car be aware watch what they charge your debit card for and then when I called her she got real snotty and nasty about it I do not recommend this dealership whatsoever read more

I always have a positive experience at Subaru....I highly recommend this dealership! They are very helpful and honest, and they are good at what they do!! Steve Ford, parts department and Advisor, is pleasant to talk to, very efficient and gives me the best advice... Corey Henderson, oversees everything, and he listens and cares.!!! I am a very satisfied customer.!!! read more

I bought a 2017 Chevy Equinox from this horrible dealership for around $15 thousand dollars. They showed me a car fax and said it was in a minor accident. I believed them. I got a 30 day warrant. On day 20 the car starts sputtering. I take the car in and it needed the fuel injectors cleaned because they were badly clogged. I get the car back A week later. On day 35, the warranty for colonial is up. I am driving home and the transmission completely goes!! I call colonial Subaru and they tell me too bad your warranty is up there is nothing we can do. I asked Gary some guy working there if there is any way they can work with me, after all I just bought the car and it's started having problems right away. He said no we will not help you too bad. I HAD TO SPEND ANOTHER $7 THOUSAND DOLLARS to fix it! I found out that the car was in a major accident. It should have been totaled but colonial subaru fixs it up and sells it to me knowing it was much worse than a minor accident! If I were anyone reading this I would NEVER BUY A CAR FROM THIS GARBAGE DEALERSHIP! Colonial Subaru is hands down the worst dealer on the planet! DO NOT BUY A CAR FROM THIS HORRIBLE PLACE! read more

Thanks for taking such good care of my car. We both appreciate the care and comfort we receive each and every visit. From the day I drove off the lot to each oil change we receive the same smiles, respect, care, and concern each time. Sales as well as Service staff have been nothing short of wonderful. See you in 6k miles. read more

I was there with a friend picking up their car when I noticed the following sticker through the window in the service area. Is this the message you want to send to your neighbors and customers? Update: Both the official page for the dealership along with an employee (and family member of the owner) of the store left comments claiming that the sticker didn't exist, including a picture involving a different toolbox. They also tried to claim that it only appeared to say that due to the fact that the picture had been taken through the glass. read more

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I have had very pleasant experiences with the service dept since purchasing my 2021 Forrester here. Today I brought my car in for a tire changeover, to have snow tires removed and all seasons mounted/balanced..I was charged $165 for this. The price is more than double what I would pay anywhere else. While I expect to pay more at the dealership (they list the price for this service as $100 on their website), the additional cost is abusive. I left a message for the service manager to inquire about excessive charge. I will be bringing my car elsewhere for seasonal tire changeovers and saving myself a lot of money. read more

Colonial Subaru - Mount and balance 4 tires $100 - Car Dealers Near Me - Danbury, Connecticut

Don't go here if you are not a frequent car buyer or dont speak their language. They are very understaffed, rude and judgemental. "If you dont have money, that's your issue" "I hope you learned a lesson today" is what I ended up hearing after waited for 1.5hour. I highly encourage first time car buyer dont come to this place. Apparently, their tactic is to get your "deposit" for seeing the car. Sales person's goal is to get you into the shop. They will tiring you from waiting, and not treating you seriously. And claim what you suppose to do is to negotiate online. I wont recommend anyone wasted their time here. You can easily get a better deal elsewhere. Good luck. read more

Not the greatest Subaru Dealership, been denied simple oil changes. Service work is way to expensive to be justifiable, sometimes i feel like they are just making up numbers. If you go to a local mechanic (some even used to work at this Subaru) you will see they will charge you HALF of what Subaru is going to charge you. read more

You know, I cannot say enough about this location. I recently bought a car and I stopped in the next day because the alarm kept going off making me crazy they took me right in after we had a few laughs because they've never seen that before they got right to work, found the problem three days before Christmas and only charge me 70 bucks everyone there super friendly the place is gorgeous by the way with Starbucks coffee Wi-Fi clean waiting room go see Montana, thank you so so much read more

Colonial Subaru - This is in my new Subaru is the alarm going off constantly - Car Dealers Near Me - Danbury, Connecticut

Milton is very helpful and informational. I appreciated his curation of my sale, I look forward to signing this deal!

The service department is just amazing and caring. I had a problem with the infotainment system and they helped me file out a form. It was replaced. Thank you. read more

My hubcaps on my Impressa 2020 kept getting dislodged and lost so I called Parts Dept to order the part. Lady said they have it in stock and I could just pop in with no appointment .So I did and within the hour Greg ,the Service Consultant himself left his post to pop in my new hubcaps and secured them with cable ties right there by the curb. Now, that's service ! Came out of there pretty impressed with a big smile on my face ! It was a pretty Poppin Day ! Thanks Greg! read more

There was a Jeep I saw online that was absolutely beautiful. Fred Artman reached out to me and we met in person and he made it happen. He was very kind, patient, respectful and professional. The best part is he's a Star Wars fan. When I was trying to switch over my insurance, the insurance agent had no idea what he was doing and completely screwed everything up. Fred got on the phone and fixed everything. I left with my new beautiful Jeep. If you want quality service and professionalism, then ask for Fred. I promise you won't be disappointed. read more

They price gouged during the chip shortage. They also false advertised prices of cars on their website during the shortage. That's what this trash dealership does in a pinch and speaks to their character. Just writing this as a reminder for people. When supply comes back give your business to better people. read more

I went into the dealership with the intent of buying a new car that day, and the sales team was rude and inattentive. The best thing that ever happened to me. I left them and went to look at a Mazda and realized just how much better a car Mazda is than Subaru. Thank you for being a terrible dealership! read more

I needed a new car. Christer was very responsive in finding exactly what I needed. Then he did an outstanding job of arranging the sale, having the car ready and doing an excellent follow-up job of delivering an added part. He far exceeded my expectations of an auto dealership! read more

Now CURRY SUBARU .Refused to fix their mistakes.. Financing. Wrong. Installation of trailer Hitch, Wrong [do to sales] Sales Quotes ,REPEATEDLY, for car gas Mileage, Wrong[By 4 MPG.] Sales said they would have a loaner car to honor their mistakes and then a few days later it was Canceled do to"We can't for that". I'm the first registered owner which always gets the complimentary carpet Floor mats and the Original window sticker. There is also, cold air coming through the Drivers door panel,and others. Drivers door is not aligned properly . Salesman failed to spend adequate time getting customers familiar with the car..Quote " Just get use to it as your driving ". There is an unsafe suggestion,as warning lights are flashing in windshield and the dash is flashing,along with warning sounds!! Those are not distracting at all## But wait there's More..This salesman is telling me this story about death. And has no idea It's about a friend of Mine .Which is not true !! The family went through enough and he's telling lies as gossip.!! BUYERS BEWARE read more

Customer Service at Subaru, 89 Newtown RD., Danbury CT., is the best Art Azzarito in Service listened to what was going wrong with my car today, and corrected it..I appreciate the kindness always, when I talk to you. Corey Henderson, the General Manager, always takes care of his clients, and also amazing to talk to.....Kudos to you both for listening, caring, and taking care of business..You both make the difference 100, that I appreciate so much, TY very very,much, 2u, both. read more

One star for it being a nice, new showroom. Four stars off for the salesman who appeared to just wanted to finish the deal and move on with his day (zero personality, zero help - I had to ask all of the questions) and for the finance guy who was a shyster to did not clearly outline my options but rather presented on the one he wanted to sell to me. When someone is dropping a couple of thousand bills on an item (car or otherwise), even though it's an everyday occurrence for you as a salesman/woman and more than likely repetitive and boring, you should always try to make it a great experience while they are doing so. I love my car, but Subaru has forever been tainted in my eyes due to the experience I had at this dealer ship. UPDATE: Fast forward to today. Take the car in for service and find out from the service person that I had options for extended warranties with Subaru. No one told me that when I bought it, just sold me an All State policy as my only option. When I asked about simply getting a better explanation on what my options are/were, they tossed me around and completely left me sitting for over 40 minutes waiting. Finally, I walked out and to be honest, I'd really just like to trade in the car and never look back. I have never been treated so poorly by a dealership in my life. AVOID COLONIAL AND GO TO ANOTHER DEALERSHIP. read more

Wow just wow I found this dealership after being so dissatisfied with last dealership in the many years of business I had given them . From the minute I pulled into the service area it felt right ! Staff was knowledgeable and kind . Service was top notch . Clean building and grounds . Glad I found them :) read more

Service department is disorganized and does not respect the customers time. Made an appointment for a simple repair Friday night and said I would wait. Arrived, turns out the techs are all gone for the night. Was scheduled to come back the next morning at 8. It is now 9:30 and the car hasn't even made it into the shop. Complained and got a shrug and a "we are a bit behind." Didn't bother to tell me anything, just left me waiting for 90 minutes in the waiting room - only found out after chasing down a service rep. read more

I had my oil serviced for my Impreza at a non Suburu facility. The oil change place messed up my oil pan and basically glued it back together with a huge bolt without telling me & thus was unable to change my oil without sucking it out of the pan instead of draining it. Suburu was able to fix it correctly and quickly and now I definitely take to the time & money to go to the dealer for oil changes. Also, I am in general a big fan of Suburu. The first Suburu I had was totaled in a car wreck when someone ran a red light and luckily I survived. read more

Be warned before going the are charging a premium above MSRP. They do not put that on the website so since the price is higher it's quite a shock and you will feel like you are wasting your time. I never thought I would be price gouging with a straight face. read more

Absolutely amazing service, in sales and in the service department. Milton helped me tremendously with everything when buying my car. I did not feel pressured to buy a certain car or spend a specific amount of money. He worked with my price range and knew my financial limits. I know I can reach out with anything I need with my car. Highly recommend going through Colonial when buying a car. Everyone is so kind and they always make sure my questions are answered. read more

It's a sad day when I spent all of 5 minutes online researching the car I want and know more about it than the salesman. I went in looking to buy a car walked out furious. Don't waste your time here. read more

Please consider going a few towns over to a different Subaru dealership. Me and my family have never seen such unprofessionalism and horrendous customer service in our whole lives. The people I'm referring to here is Drew, a salesperson and George, a sales manager. It's a known fact that dealerships receive bonuses, have dealer incentives and etc.. Even if you receive a car under invoice, there is still money being made for them. However if you are a negotiator, they will become easily frustrated and agitated with you. This was one of my problems. My point is, who doesn't want to save anywhere from hundreds to thousands of dollars. Anyone could use that towards tuition, textbooks, gas, etc. Everything honestly counts nowadays, especially if you have children. I came back the same day to have the salesperson write that the deposit for the car, which was $500.00, could be refunded and to clarify on the warranty. He said "Why don't I just give you your money, we don't need it." Just because I came back to clarify on something; this is what we got. And I can tell you, we were nothing but friendly and respectful when we walked through the door, this salesperson and his sales manager on the other hand, I can't even describe. While this is all happening, the salesman told us "I don't know what to write" when we asked for a written agreement that the deposit could be refunded in case of something happening. This is when he looked towards the Sales Manager George with a smirk and said, "Are you listening to this?" right in front of us. I honestly couldn't believe it. Then their own Sales Manager jumped into the conversation and said "We honestly don't need your money, I don't need your money." While they are handling this situation highly unprofessionally, the manager went on saying that our salesperson has been doing a great job with us, basically telling us that we are the ones that are hard to deal with. Yet, this was the salesperson who had no enthusiasm greeting us and when we went on a test drive, he literally showed us nothing about the car's interior, dashboard, etc. He only handed us the keys. It also seemed like every time my mom, who's buying the car, opened her mouth he let out a big sigh as if he was wasting his time. The manager there wanted us to appreciate our time with this salesperson, to him this is what he calls superb customer service. read more

We were having a major issue with our 8 year old Subaru. After speaking to the service department we decided to have it towed in for service. The car indeed needed to be repaired by a Subaru mechanic and much to our surprise they informed us it was covered under the warranty! We found the service department to be well organized professional knowledgeable honest and efficient. Our car was fixed in a matter of a few hours problem solved. read more

My infant and I went in with the intention of buying a used Subaru I saw on their website. When I met with the salesman I gave him a print out of the Subaru, he showed me the car and we sat down to discuss numbers. I told him I planned on spending less than $20k. The salesjerk told me that wouldn't work and that I needed to go elsewhere because we couldn't make a deal. This all occurred in less than 5 minutes. I have never ever been turned away by a dealership. Usually they are following you out the door, begging for you not to leave.​​ I have no doubt that this salesjerk saw me (a young woman) and my infant child and thought 'Oh God this woman doesn't have a dime to make a sale.' Well guess what Colonial? Your judgemental, misogynistic salesperson cost you a big sale and a lifetime customer. I ended up going to another Subaru dealer in the area and met with a salesperson who ended up selling me a brand new, fully loaded Subaru for $33,000.​​ A big contrast from the used Subaru for under $20k I had originally planned on buying. What made all the difference was a salesperson​ that didn't make baseless assumptions on their customer and took the time to actually up-sell and not simply turn-away a woman with a baby in less than 5 mins. read more

I have tried other places thinking it might be cheaper to service my subaru but this place is always the best priced and the waiting room is nice. Comfy chairs, a/c, a work area, free starbucks coffee and tea and a nice clean bathroom. They never have me pay more than originally quoted. Sure you wait, but they do offer loaner cars if it's gonna be awhile. I have always just waited and never minded my wait. read more

First things first: the Service Department is top-notch. They are quick, honest, and more often than not, the final price is lower than what they quoted. On top of all that, even though I did not buy my car there, they still hooked me up with a loaner. If you need Subaru service, you really can't go wrong. Unfortunately, I recently had such a bad experience with their sales department that I will not even use their service department anymore. It is worth noting that a few of my friends have had really good experiences with the sales department here, so it is entirely possible that not everyone in the sales department is a crook. The salesman told me the car was on the lot. Twice he told me that. He even offered to let me take it for a ride so on one beautiful Saturday, I went down there thinking I would be able to make a solid deal and maybe get into a new car. But the car wasn't there. The salesman quickly baited and switched me into a 2019 Impreza with 40k on the odometer. He said he would sell it to me for $18k on a 60 month term and that it even came with a warrantee that covered everything until the odometer hit 100k. The numbers looked good, so I signed. Because I am an idiot. Upon reviewing the deal, I realized that he had charged me $21k for the car (A 2022 Impreza with 0 miles goes for $21k), it was a 72 month loan and it came with the standard 3 month, 3000 mile warrantee. The monthly payment was the same, but only because he jacked up the interest rate and stretched out the loan an extra year. I cancelled the sale and insisted that he make me a deal on the car I went down there to see, but his numbers wouldn't add up. Thinking I was being scammed again, I reached out to another sales representative at the same dealer and was instead directed to the sales manager who told me that I could not change my sales team member and that it was unfair to even try. He then told me the reason that my numbers wouldn't add up is because they are currently charging a markup. He also told me that the car in question would not be there until nearly a month later. He insisted that I was getting the best deal. I let my deposit ride and waited patiently for the car to arrive. By the time the car showed up, the interest rate I was quoted was no longer available, but rather than being up front about it, my salesman tried to steamroll me into making the deal by transferring the registration and insurance on my trade before even letting me see the new numbers. I insisted on seeing the numbers before doing anything permanent and I found myself in the office of one of the finance managers. The rates had gone up again and the finance professional was so new that she was not authorized to make any changes and her boss wouldn't be in until the next day. To her credit, she showed genuine concern for the terrible experience I had with the dealership and vowed to talk it over with her boss and give me a call the following morning. Now I was back to receiving calls from the sales manager, an inattentive and careless excuse for a professional. I told him to do better on the numbers and received a poorly written cut and paste email in return, in which he called me Doug (my name is Marc) half a dozen times before almost getting it right in the last paragraph by calling me Mark. He said there was nothing he could do and the deal stands as is. I asked for my deposit back and he obliged. I get that times are tough. We are all feeling it, but Subaru is supposed to be different. Don't they claim to love their customers? Well, I sent an email to Subaru of America and told them that I had a rotten experience with one of their dealers, even uploaded a copy of the two deals I made with Colonial. I even sent them a copy of a leaked memo in which the CEO was telling their dealers that markups are not the Subaru way and does not align with their "love promise." My reply was as expected, and they told me that there was nothing they could do. So Subaru of America doesn't love you, Colonial doesn't love you, and I am currently driving the very last Subaru I will ever own because I have decided that I don't love Subaru. And I tried. read more

Had a great sales experience with John L. Very professional and courteous. No high-pressure tactics. Answered all of our questions. Found just the right model, color and options right on the lot. Test drove and purchased on the spot. Offered a great price, checked with Consumer Reports on my smart phone. More safety features than Mercedes-Benz! Amazing value and quality. read more

We visited several Subaru dealerships in NY and CT. Colonial was by far the best. Ray the salesman was great. They also had, by far the largest selection. We worked out a great deal. Delivery was smooth and timely. Chris the Tech person was amazing and spent a lot of time with us, reviewing the car technical applications. I spoke to a few others who were getting cars delivered. All seemed just as happy as we were. Reading some of these reviews really confuse me. Who would expect a free oil change with a coupon from another dealership? Who buys car insurance without shopping it first? Also, people from New York don't understand the car tax. If you live in NYS you pay NYS tax, not the lower Conn. Tax. read more

I recently purchased a Subaru Impreza for my daughter. Allan was wonderful, kind, honest, and extremely helpful. He wasn't pushy, and made us all feel we were getting a great deal and a great car. I highly recommend Allan and Colonial Subaru. read more

Took my daughter for first oil change. We purchased her car at a different Subaru dealership, and they gave us 5 free oil changes, however we didn't realize that it had to used at that dealership. We went in for an oil change showed Steve Ford, several times the plastic key chain voucher. He told us he didn't need that...If he would have said upfront, we couldn't use it at this dealership, and explained it was a gift from other dealership and had to be used there, we would have left. He didn't tell use till after oil change was done...I felt like he was totally dishonest, not a good way to represent Colonial Subaru. I wasn't happy we had to pay. I would not use him again, if we went into Colonial for service. read more