Mark and Bill are the most trustworthy car dealers I have ever met. I brought my car in and asked…read morehow much they could offer. They told me their best price, which was better than the dealerships were offering, but still not enough for me. When I mentioned that I needed more money for the car, they gave me all kinds of helpful advice about how to sell it myself. They stood to gain nothing from all their efforts; all they were doing was helping out a fellow human being. I would trust Mark's Motors in any business transaction.

We just purchased a 2010 GMC Canyon from Mark and his dad, Bill. They are very pleasant to deal…read morewith and their prices are great! My husband has wanted a pickup truck for a very long time, and although we just purchased this truck today, I know he is pleased with the purchase. Mark made it very easy for us and was not bothered by the numerous questions my husband had about the truck! I would recommend checking out Mark's inventory the next time you're in the market for a great used vehicle!

I'm going to surprise the world and give a Toyota Dealership a five-star review. It's not because…read moreI loved Toyota vehicles thanks to a Business professor I had at UMass, and it's not because I was advised they break down less by a tow driver. This review is especially not because of Toyota's complicity in bending the knee, or because they financed a loan my family was good for after our last Toyota was totaled. No. I'm going to give Lia Toyota of Northampton a five star review because they were there for us to help us part with our old RAV4 Hybrid SUV after local wildlife died inside. There you have it: grief, and death. All this can happen in what's typically thought of as, 'an asset': your car investment. You're not driving money bags around, you're insulating your family or self within a metal chamber going at speeds that threaten life. Whole industries and lives depend upon fleets of these vehicles traveling to regular destinations, keeping a fast pace, or making long treks. To know that there's death inside your car and somebody needs to get to the bottom of it surprises me in that it only a dealership or auto expert are capable when it's a dead animal. And Lia did so for us. I gave their repair shop grief, imagining that there was some awful coincidence between our car becoming a gravesite after we finished regular maintenance. Instead, with the weather as it is everywhere, cars are where animals will end up as an escape. I probably was not their first distraught customer, a customer not sure of what the world does with an inhospitable vehicle for transport. Lia, who had been doing maintenance on our car for some time and continues to on our new vehicle, held our hand through the process of discovering our loss. They took apart this car piece by piece once they knew there was mechanical failure. What was left was a sad story of loss that Lia traveled with us as we had to lose a vehicle to another natural disaster besides a flood. The amount of humanity and kindness that Nathan and the other staff at Lia showed me they are more than mechanists, they were car doctors for us and the whole industry of automobiles. I can only blame this on hiring locally, and years of expertise within the auto industry. I don't think we're done grieving our loss. I owe it to Lia that I can tell the story to Yelp, since you all are going to bring or buy your vehicle here, with Lia, and I can pray they keep this heart throughout the new developments in used and new auto sales.

This was the first time I had a different service advisor for my 2024 Tundra. My usual advisor is…read morefantastic. She is detail minded and makes sure your vehicle is treated like it's her own. I couldn't schedule with her because of my personal schedule for this 35K service. I had another advisor, Scott. He was friendly, however, not detail oriented. To start, I arrived for an 8:30AM appt. I waited over 2.5 hours for a simple oil change and tire rotation. It was not due for an oil change, but Scott recommended it (Toyota should really and not have us wait every 10K). I thought it would be a good idea since I do tow frequently. I asked how much it was and he said $89. When I got to the waiting room I found a coupon online. I walked back to him and asked it he could apply it. He looked like he had never seen it before, but said yes. They should know about online discounts and tell customers to help offset costs. It was like he was trying to get the most amount of money out of his customers. I told him I had a service maintenance agreement, which only covers schedule interval work, not an extra oil change, which is fine. Well, the paperwork was done incorrectly and he did not deduct the coupon, and I was charged for the tire rotation. He did correct this after I brought it to his attention. The waiting room was packed. Everyone was complaining about how long the wait was for their vehicle. One guy had waited 4 hours total for a tire that was losing 1psi. It took 4 hours to diagnose that? Another couple waited 2 hours for an inspection for their BRAND NEW 4 runner. After 2 hours of me waiting, I went to my advisor to ask about the status. He said "It's almost done" after rummaging through a pile of completed service papers and keys on his desk. Ones that belonged to people waiting hours and could've been rolled out. About another 30 min he said "Almost done" as he zipped by the waiting area. Finally, about another 15 minutes my vehicle was ready. I asked how the brakes checked out. He quickly said they were "in the green." I trusted that. He also said that they filled my tires to the psi setting I requested (45 because I was going to towing my travel trailer shortly after and needed this setting). When I got in the truck, they were only set to 37psi. When I got home, I read over the multipoint inspection report and it showed that my brakes were in the YELLOW. He did not read the paperwork at all. There was no measurement listed for brakes or tires - clearly the fault of the mechanic. I also did not receive an updated window sticker reminding me of the next service appt. I called hoping to speak to the service manager, but he was busy. Another person said he was leaving my name and number on his desk to call me back. 2 business days have passed and no return call. I am towing a 23' trailer and want to know the status of my brakes. This is crucial! I guess I will not know until I bring it in again. They should recheck it for free to give me a measurement. This is not my usual experience here. I will now know to only stick with my usual Service Advisor, Alyssa, who is a rock star. While I may be female, I am very picky about my vehicle in terms of cleanliness, maintenance, etc. My questions to him about my vehicle were slightly brushed aside. Fingers crossed that my brakes hold up for the mountains in VA.

I just completed the painful process of waiting for an ICCU module to ship from Korea with no ETD…read moreso I could have my Ioniq 5 2024 back from "brick" status. I did a Google Alert for "Hyundai ICCU" and learned all there was to know about the failures, and some folks had two wait 3 months. This has happened to over 200,000 Hyundais so far, I understand. Country Hyundai gave me a Kona to use while we waited, which was very helpful for my early morning commute, and I stopped worrying about the car being outside all winter (after buying a car cover). I missed it though. It's such a great car (except for this). To my great joy, my Ioniq returned after a month, fully repaired under warranty. Briam, my service manager, was very friendly responsive throughout. It was lovely running into the shop manager Sara, who is also always caring and dedicated.

We bought a new Ioniq here, and I found the sales staff courteous and the pricing ( after some…read morenegotiating regarding my trade etc.) fair. We settled on a price and the car; they asked that we come back so they could prep the car. When we returned we were told that they sold the car we had closed on, but there was another identical one ready for us. All good, except that the car we had agreed to buy had a bad weather interior package - liner for the rear, floor mats, etc., and as we discovered when we took possession, the 'new' one did not. I pointed this out to the salesman, and was assured it would arrive soon. Never did. Many months and calls and visits to the dealership later, still nothing. Very unhappy customer.

I would like to make everybody aware of the horrible experience I had with Burke they serviced my…read morebrakes for a Recall I ha no issues going in to the dealer but now my truck has ABS issues. They will not fix it and want to charge me for a problem they caused. they left me with an unusable vehicle.

From the first phone call to having my new truck, Hector and the entire team from sales to service,…read moremade it a smooth and easy process, can't thank them enough for everything they did, definitely a great place to buy a vehicle.

i purchased my VW Atlas cross sport here and Joshua was the best Salesman. he walked me around the…read morecar showed me the ins and outs programmed everything to my likings. the service department is one of a kind and always gets me in and out for my oil changes.

We bought a certified VW Atlas from Jason Leclair who could not be more professional and easy to…read moredeal with to go along with his infectious and funny laugh and demeanor. The process from start to finish was flawless and we are happy with our car. The service dept put tires on a few days after and noticed the brakes were going to be needing to be replaced soon so David, the general manager, took it upon himself to authorize the repair without a charge. I would highly recommend Northhampton VW and especially Jason Leclair as a salesperson. Any dealer would be proud to have 8 of him.

I just bought a 2022 Genesis G70 here. Rodd was a terrific salesperson. We struck a deal quickly…read moreand it was thousands less than the offer I got at another Genesis dealership. The follow up went smoothly and my car was registered and delivered to my house on schedule. Highly recommended.

Works service ever. Showed up there for an oil change as a waiter at 9am and was told that it would…read morebe "a few hours" before my car was taken in even though I had an appointment. Told the guy I had an appointment and his response was "you wait when you go to the doctors, appointments are more like suggestions; it is what it is". They wound up taking my car in after speaking with a manager (45 mins late) then took 2.5 hours for an oil change. Then when I got my car back it had oil handprints all over the hood. Disgusting customer service, Genesis should pull this dealership from the Tommy Car Auto Group. Don't bother submitting the feedback to the general manager or Carla, they don't care and you won't hear from them. I wouldn't send my worst enemy here and would rate it 0 stars if I could.

We're a Volvo family, my spouse and I are currently driving two different Volvos (a 2019 XC60 and a…read more2015 XC70). Both are workhorses and damn fine vehicles. On Thursday my other half was driving mine to grab gardening an grilling supplies and the dash lit up like a Christmas Tree with warnings about everything stopping and then the car died. As we were supposed to have the car serviced the next day at Pioneer we had the wrecker bring it there. Lyndsey and Brendon were great to talk with about all that had gone on with the car right before it died and not starting the other work until it was figured out if doing the service was warranted. Their mechanics started Friday with diagnosing the car, Alternator and/or Voltage regulator along with the 120,000 mile service. Downside, no alternator until Tuesday with shipping lags. They said they would have everything done and even drop it off on Tuesday. Cut to Saturday afternoon, text then a phone call that the car was ready for pickup the Alternator had arrived that morning. The work was precise, fast, and at a good price. The Service Department was excellent to deal with and really went the extra mile to make certain we were taken care of. Thank you seems inadequate, but thank you.

When I was buying my car, Jamie was great to work with: courteous, efficient, and a…read morestraight-shooter. But, through no fault of his own, when I took possession of the vehicle, he was not available and I had to deal with a woman who I believe was the sales manager at the time (it appears she has since quit, which is a very good thing). She drowned me in a flood of verbiage, nearly all of which was either confusing, manipulative, or irrelevant. She wasted a ridiculous amount of my time, to a large extent because she was running her mouth about her family and other personal anecdotal material that was of zero interest to me and of zero pertinence to the transaction that was supposed to be taking place. I have rarely met someone so utterly incapable of reading a room: despite my polite, yet persistent, attempts to make it clear that I just wanted to complete the sale and be on my way, she continued to run her mouth, about herself, endlessly. To add insult to injury, I got the distinct impression that she truly believed that she was being "charming" and "personable." Worst salesperson ever. I have just discovered that the dealership is closing. No surprise there, the place was clearly a chaotic mess. I have absolutely no intention of having my car serviced at their sister dealership, Northampton Volkswagen. If you are a Volvo or Volkswagen owner, I urge you to look elsewhere for service. Just read the yelp reviews about Northampton Volkswagen-- many, many of which are not just mixed or even negative, but scathing. Efficiency problems, competence problems, honesty problems, personality problems...it's all there in the reviews. There is something very, very deeply wrong. Beware.

This is our third car purchase with Lia Honda -- we've been coming here since 2007, and the cars we…read morebought here always lasted. After trying elsewhere and regretting it, we're back because the difference here is real. Desiree in Service was exceptional while helping us with our CR-V that we purchased from another dealer. She was patient, communicative, knowledgeable and made sure nothing was overlooked. She genuinely cared about getting it done right, not fast. The real reason we trust Lia Honda, though, is their Honda-certified mechanic. Absolute beast. The level of expertise, accuracy, and confidence in diagnosing and repairing our vehicle was unmatched. This is what real Honda knowledge looks like -- and it's exactly why paying more here is worth it. Alfredo Settembre in Sales made the purchase of our new Civic smooth and stress-free. Honest, knowledgeable, and respectful -- no pressure, just professionalism. You may pay more at Lia Honda, but you're paying for top-tier expertise, accountability, and peace of mind. We won't make the mistake of going elsewhere again.

Paid Lia Honda nearly $3k to address an oil leak that ruined the alternator on my 2014 Odyssey…read more Their tech diagnosed a valve cover gasket, replaced it, and installed a new alternator. Just 10,000 miles later, the new alternator died, soaked in engine oil, just like last time. Their tech had completely missed the real leak: the front VCM spool valve directly above the alternator vents. A classic, well-documented Honda J-series failure point that any qualified tech should catch in two minutes. They collected $3,000 and left the active leak in place to ruin the new part. When contacted, the Service Director refused to acknowledge the misdiagnosis or assist in any way. Premium dealership pricing with amateur diagnostic work and zero integrity. Avoid their service department.

I have had quite a few car buying experiences and this was BY FAR the best experience I have ever…read morehad purchasing from a dealership. Audra Alexander is a sales consultant there and is one of the most knowledgeable people I have ever met when it comes to the annoying and sometimes painful process of looking into a new vehicle. Long story short, I owned a VW GTI that I just bought less than 2 years ago that I absolutely loved and had 0 intentions of trading it. It was such a fun car, it was my baby. Audra could tell the attachment I had to my GTI and was very sensitive to it. She even reassured this was what I wanted to do before starting to run numbers. I told her what I thought I wanted and what I wanted to spend. She found the EXACT Jeep I was looking for with every option I was considering when making this move. It hit every item on my check list in what I wanted in my next vehicle, and they just happened to have one in inventory. After working with Audra who knew EVERYTHING about the Jeep Renegade I was about to purchase and explained it all to a 'T', Anissa the finance manager comes in for the close. She was so cool, there was never a 'hard sell' or any pressure what so ever. I was so pleased by the overall experience of buying a car, I am almost speechless. The last car buying experience I had was when I purchased the GTI. I LOVED the car but it was one of the worst sales experiences. This was the total opposite of that. Audra Alexander knows her product, what deals are available through the mfg, and is one of the coolest people to just talk to. 11 out of 10, 6 stars, 110% satisfied!

I took my car here to get my starter fixed. I told them it was the starter when I made the…read moreappointment. The symptoms of a bad starter are very obvious. Prior to taking it in, I had my battery tested twice by two different people. Both of them said the battery was fine. The dealership didn't even look at the starter and told me my battery was dead. I payed 661 dollars to get a battery replaced that was working perfectly fine before I took it in. The next day when I tried to start the car, it wouldn't start. So I brought it back in and they finally fixed the starter for me. Another 591 dollars. As I drove it out of the parking lot of the dealership, I immediately began hearing a loud metallic grinding noise coming from the engine compartment. I can only deduce one of two things from this experience. Either there is a deliberate effort amongst the management to completely scam people out of money, OR the technicians here have no idea what they're doing. Don't ever bring your car here for service. Worst experience of my life. I spent 1300 dollars to get a starter replaced, and now it looks like they decided to break something else while it was there so I have to take it somewhere else and spend even more money. I feel like I was robbed. I'd hire a lawyer and sue but at this point I'm completely broke because they took all my money.

Leon is the greatest! He stands behind what he sells. He only deals with Toyotas and Hondas and…read morethey are all top notch.