The manager, Mitch, was super helpful. We needed our vehicle a day earlier than anticipated, and…read moreMitch upgraded our vehicle to make it happen. We also had several issues with our credit card company blocking the rental because they thought it was fraud. Mitch was patient and understanding as we troubleshot the issues. Renting a car is always a little stressful- Mitch turned what could have been a disaster into a relatively positive experience.

Mitch at this location takes care of the customers very well. You don't have to worry once you…read moreexplain your needs. I'll definitely rent again from this location.

Avoid this Avis location at all costs. No staff at the desk for nearly an hour, no answers on the…read moreposted numbers, and when I finally reached someone, they were rude, accused me of lying, and deliberately downgraded my confirmed Elite SUV reservation. The car I eventually got was filthy, half a tank of gas, and too small for my needs. The nearly two-hour ordeal made me miss my RAGBRAI support vehicle with my gear. Completely disorganized, unprofessional, and hostile. Never again.

The guy was 15 minutes late for work. I booked online and it was somewhat confusing for me. One…read moreday rental is a 24 hour period. Your time starts when you pick up the car. Be on time because if you are late they charge you an extra day. I was 30 minutes early so I had to wait or pay an extra $134. Tried to give me a Ford Explorer when I ordered a Crysler Pacifica. Got the pacifica but it had not been cleaned out and gas was not full. No instructions on how to operate it. I am not tech savvy, but figured it out. The employee was somewhat rude. I personally will not rent from there again.

Have the car ready when people get there. I had to wait 90 minutes for a car. Plus putting up with…read morerude people.

My sister and I have had to drive from over an hour away three days in a row now and every day it's…read morebeen some new reason they can't release the car to her. First it was because I'm the primary on car insurance, next day thy wouldn't expect any of her cards for deposit and wouldn't take mine because her name isn't on them, now today it's thy can't take paper DL!!!! Wtf this is the worst car rental company ever!!!!! If I could put negative stars I would.

They brought the truck to me so I could test drive it.They were good about calling me back. Very…read moreprofessional. I like the way the truck was nice an clean. They are very considerate to your needs.They been in business for ever.

After talking with a salesman twice about a specific car, we decided to drive 2.5 hours to test…read moredrive/buy the car. We kept the salesman informed when we hit road construction and were going to be a few minutes late. When we got there the car we were to test drive was not even at the location, a salesman, not the one we'd been communication with, went and got the car from a different lot. The front door power locks would not work and when we went for a test drive the air conditioner was not working. The car was so dirty inside. What a waste of our time and gas. No way would I ever consider buying anything from a dishonest dealership like this.

I usually don't write reviews, but this place has horrible customer service. All my gas was stolen…read moreout of my car and they said it's not their fault and won't do anything about it. My car also reeked of cigarettes and they blamed it on wildfire smoke and won't even clean it, said it's not their problem. They promised multiple times to fix my car by a certain date, they have had my car for over a month now. They were going to charge me a ridiculous amount to fix a problem with no guarantee that it would even work minutes after leaving the parking lot. The ladies on the phone are very rude and constantly cut you off when talking to them. I've never experienced this bad of customer service. I would never recommend anyone to go here. If you have car issues and want to save yourself from more stress go anywhere but here.

We are from Cedar Rapids Iowa and our VW Tiguan had problems so we towed it to Witham auto Center…read more They serviced it then wanted 3,000.00 for the repairs and then car wouldnt start. Then they said it was a spring and wanted 6,000.00 dollars to fix a spring. So we called management to try and resolve it. They have had my car for 3 weeks now, Avoid our calls they wont even try and help. So we ended up having to get a lawyer and filled out a report to the Iowa attorney general office. Just because no one will talk to us, or do they want to resolve this.

Great Malibu rentcar for us at Livingston Aircraft. All done as requested with perfect service from…read morethe flying service. Thanks. I plan to use you folks again next trip here.

Not worth a star! If you can forgo hertz at the airport do so. It took me an hour to rent a car I…read morehad already reserved online plus even with a major credit card they want to still block off a deposit of $200 or more nonsense. They favor doing business with corporations not individuals and it definitely shows in the discount pricing of their vehicles!

I have had Mad Hatter repair several cars for me and I have been completely satisfied with the cost…read moreand the work. They took care of the problems that I came in for and I didn't feel like I was being pressured into spending more money on unnecessary items. They discussed problems that I was unaware of and gave me a fair accounting of how critical the problems were.

We recently moved which means that I haven't really had to deal with finding a new oil change…read moremechanic up until now. Luckily (and I hope I'm not jinxing it!) nothing has gone wrong with the car up until now, so after reading the good review here, I figured I'd try Mad Hatter for my oil change. I called on a Tuesday, and they were able to make a flexible appointment time for me for whatever worked best on Thursday. They quoted me between a half-an-hour and a hour to get it done, and they let me know they had a waiting room to sit in. As the other review says, the parking lot here is a bit of a pain. The employees seem used to backing out giant SUVs and pick-ups here and didn't seem to have a moment of hesitation, but I was glad I had a tiny 4-door sedan to deal with. I had room to back out, but it definitely was not one of my more favorite places to park. I checked in for my appointment, and I told them that I'd be going next door to Brick House Yogurt to have a snack while I waited. Not only did they say that they'd probably have it done within 20 minutes, but they also gave me some coupons to save on my purchase over at Brick House. Yay! When I walked out of the building, they were already pulling in my car for the oil change. Turns out that Brick House was closed (boo! Also, as a note, Brick House Yogurt is less than a half-block away, so you easily can drop off your car and go get a treat while you wait), so I ended up waiting in the waiting room. The chairs are comfortable enough, and there was an educational video playing about tire alignment. It was actually really helpful as I didn't know most of that information. In about 30 total minutes, my car was done, and I paid. You get a 5% discount for paying with cash, so my total came out to about $29 for my oil change. Definitely not too bad! They were super friendly throughout the transaction, and my car was nicely parked back in the parking lot. As a sidenote, the "oil change reminder" stickers they place in the upper-left-hand corner of your car windows are definitely a LOT less gaudy than most places. It's see-through, and it just has tiny typed-in details that work as a reminder without being annoying. It's half the size of the last sticker the mechanic put in, and I like it much better. Final Thoughts: I'll definitely be coming back. Along with being close to one of my favorite places to snack, the service was super friendly and very quick. My car is happy again, and I know where I'll be coming back when I next need an oil change.

We bought out 2025 Palisades from Nick. He was very friendly, knowledgeable and helpful. Nick was…read morevery easy to work with, and we would recommend Nick to anyone looking for a vehicle. Tom & Donna V

Purchased a used 2019 Subaru Forester from C&S in May 2025. During the test drive we noticed the…read moreA/C was weak and mentioned it to the salesman. He said "it works, comes on eventually". Back at the store we asked to see the Carfax report to see what it said about the A/C. The report clearly shows their service department worked on the A/C two months prior. After a few days, it was clear the A/C did not work and did not "come on eventually". It cost over $1,000 to have it repaired. I do not recommend.

This is a very well main car wash. I have yet to have been here when something hasn't worked right…read more(and living in town for over 40 years, I've been hereva lot). Always a great place, and you can see the owner making his rounds there sometimes. Owner is also very nice. Too bad my van with ladder rack doesn't fit....dang near any car wash I town that it does fit, the equipment is always down. Do yourself a favor and use a car wash that's well maintained.