We had a very good vehicle service experience at Take 5 Stratford. We had two vehicles serviced -…read moreone GM full size van, and a Honda sedan - and we were very pleased and impressed with the experience. They are a LOT more reasonable price-wise on oil changes and the associated service items, as compared to car dealerships, by around a factor of 3x, which is remarkable. I'd say they are pretty comparable price-wise to the other places that specialize in basic service items such as oil changes, but they come in at around 1/3 the price of dealerships - which is unbelievable but true. It's a very clean and pleasant facility. They give you several choices of the grade of oil you want to buy, and explain them clearly - although the price signage could be a little more clear. The staff is knowledgeable, very professional, and friendly. Overall, excellent.

Update: After about a month of multiple back-and-forth conversations, the company ultimately…read moreprovided me with a refund and contributed funds toward cleaning up my driveway. I appreciate that they worked to resolve the issue, even though it took longer than I had hoped. After my daughter's oil change, her car started leaking oil. We brought it back and within five minutes we were told everything had been checked, everything was fine, and the car was safe to drive. Unfortunately, because the car wasn't parked in one place for very long, we had no idea it was still leaking. It wasn't until the car sat in our driveway for three days that we discovered it was continuing to leak oil. By then, she had already driven the vehicle all the way from Connecticut to North Carolina with the leak. Brand-new driveway covered with a big oil stains. We took the car to our local Take 5 in North Carolina, where they found the problem almost immediately: the Connecticut location had failed to install the gasket on the drain plug during the oil change. Mistakes happen, but what is unacceptable is that we recognized there was a problem, brought the car back, and were reassured that everything was fine after only a few minutes. That reassurance led to a 600+ mile drive with an active oil leak. This could have caused catastrophic engine damage, and instead it left us with a damaged brand-new driveway. This wasn't just an honest mistake it was a failure to properly diagnose and correct a problem that they created after we specifically returned because the car was leaking oil. Extremely disappointing service and a preventable situation that never should have happened.

This place is a rip off, I entrusted my car AC to them at their recommendation of topping up freon,…read morechanging air filter, $200+ dollars later I have a broken AC. They have apprentices working with the bare minimum supervision.

Charged me the ok r synthetic o I l but told me to get another oil change after 3000 miles. A waste…read moreof $34

"Do the right thing"…read more I have dealt with Midas in Fairfield, Ct for well over 20 years. In that time I have never had a complaint. As a matter of fact, I have seen them go above board to satisfy customers. I have also dealt with NAPA Auto Parts for a number of years. Rarely have I had a problem, and when I did, they were always quick with a resolution. These two are NOT part of the nightmare I was placed into by a major auto dealership. Both #Midas and #Napa proved to go beyond expectations and deserve your business for it. My neighbor works at the dealership and offered to get me a steering gear box for my van at her cost, which was very nice of her. They didn't have the part so they ordered one from NAPA. When it was delivered to the dealership, I was notified and had my wife go down to the Parts Department and pay for it. I had Midas install the part because they have an extremely competent mechanic that has been working on my vehicle for as long as he has been employed there. There has never been an issue with installation of any kind. After receiving my van back, I drove no more than 30 miles before the gearbox secondary seal blew out while I was driving home with my family. It was near impossible to get it back to my house. It was there, in my driveway, that I discovered my power steering fluid all over my van and dripping onto the driveway. Midas confirmed the problem and notified me I would be liable for the labor to reinstall the part since the part was defective, not the installation of the part. And so I called the dealership I purchased the part from that guaranteed replacement. And here is where the nightmare begins. I called the parts department at the dealership and got into a pissing contest so I asked that my issue get escalated. I was told it would be. Hours later, nothing. So I filled out an online request form and received an email from an employee higher up the ladder. I told her of my problem and she suggested I speak to their Service Manager. I responded I would rather it be kept in house without any more of my involvement since it was already hostile with the parts department. The dealership said they would give me a new part but they would not replace it for free because they didn't install it. I can understand if there was a question of installation. By me or someone incapable of mechanics and not in the possession of a certificate from UTI or some other qualified school. The dealership also argued that since it came from NAPA, it was their responsibility. I sent another email to the higher-up, explaining my reasons as to why the dealership should assume liability and replace the part since the labor itself was 3.5 hours long. Quite expensive. She responded that I would be receiving a phone call the next day to resolve the problem. The next day, after some telephone tag, I was told by a Parts Manager in a very offensive way, that I was to call NAPA and speak to their representative as they were going to assume responsibility and pay for the labor. To which I was happy to call about. But once I did, I found some unpleasantness perpetrated by the dealership against my own character. NAPA was told by the dealership that, firstly, I purchased the part through my neighbor and NOT the dealership, so they weren't liable for anything but NAPA was. And then to top it off...they told the Representative from NAPA that I threatened to take the dealership to Small Claims Court!! I informed NAPA of the dealership's indiscretions as well as applauding NAPA for stepping up to the plate. All I really wanted was for the Dealership to do the right thing. All they wanted to do was the opposite. Bad mouth me and my neighbor and liable my good character. Presently, my van is being worked on, thanks to the good graces of Midas and NAPA. They made the effort to do the right thing regardless of what their actual liabilities were. It shows INTEGRITY in a company when they perform in manners like this. It shows Customer Worth when they act like this. Company behavior like this should be applauded and recognized in a world where too many businesses believe they are the special ones. #Midas #Midas Mufflers #Napa #Napa Auto Parts #Integrity #Do The Right Thing

Gave me a reasonable price for an oil change. Gentleman up front is super friendly and…read moreprofessional.

John, one of the owners, was super helpful. He took a look at our daughter's car and determined…read morethat it was work to be done by a body shop, not his shop. No charge for taking a look. Super impressed. Highly recommend.

I found Dave and John with a little AI from a Google search. I was trying to find a place that…read morewould replace my ABS module on my brake system. The dealer wanted an OBSCENE amount to do it, probably as much as the car is worth. A little digging and I found them, then the part online (they said they could get it too) and they repaired it lickety split. No more funky spazzy brakes! (Everything else worked, the ABS module just liked to join in the fun once in a while.) Bonus is, John and Dave are very nice people. I'll be back!

This was my first time at this local shop. I purchased a Groupon voucher and decided to give them a…read moretry. I arrived around 10:30 am on a Saturday. Both bays were busy and my car was next in line. It took a little less than 15 minutes before they started the work. The manager in charge was both friendly and attentive...he asked all the basic questions and began to look the car over. They checked the following; headlights, turn signals, brake lights and license plate lights, coolant, air filter, washer fluid as well tires. He recorded the mileage and checked the proper info for oil filter and oil amount needed to complete the service. For me, it was a No Pressure oil change...there was no Upsell of any kind and they were thorough with the service I purchased. Thumbs up!

I was in Stratford from out of state with several hours to kill. I used yelp to locate a place for…read morea needed oil change. I settled on Minit Lube based in the reviews. I'm so glad I did. They were pleasant, efficient, friendly and worth the few extra miles drive. The price was reasonable and because I asked for a Mobil 1 oil change he made sure I knew the price in advance including all taxes and charges.

When I owned Saab's this was my go to place for repairs. They are not the cheapest, but they are…read moretrustworthy and will work with you to find the best solution. I've sold my Saab's and now own super reliable Hondas but if I went back to owning a European automobile I wouldn't hesitate to use them again.

They have lost their way. Been a customer over a decade and though they are expensive they gave…read moredone good work. Easily spent over 10k with this business. Have an older Audi A8L and Cayenne. Brought the Audi in for an oil change and another piece of work that that I was quoted between $600 and $700. I mentioned a faint smell of antifreeze and I told them which they should already kjnow this car has a close looped Antifreeze system. They said they would put a $25 liquid in to look for an plus leaks which I was fine with. I go to pick up my car and Derek presents me a bill for $992.97. I tell him thats not what I was quoted. He says he doesn't know , mumbles something about mechanic time and the guy I spoke to is at lunch. You want me to wait? My wife has dropped me off and Im stuck so I pay the bill. Multiple times since that they have texted me to see how the car is running and Ive asked them to address this issue. RADIO SILENCE. Its a shame that you would burn a 10 year relationship over $300. Reading the other negative reviews it seems this is the way they run their business. Obviously I will no longer be a customer. I found them through a friends referral and that's how businesses like this grow. They've forgotten this and now Ive gone back to my network and have two more referrals. Really really dumb ownership at this place . Two new foreign car repair shops Ive been referred to but havent used yet . https://helmutsfcs.com/ and A&F Mohegan in Shelton

The service i received was outstanding. Came in for sticking breaks, needed new pads and rotors all…read morearound. Service tech 10 Emmanuel did a great job and within a reasonable amount of time. (Roughly 4 hours from start to finish) The crew here hustles and does quality work. Thanks guys!

They should have more staff here. There's customers just waiting around to see a worker. Waiting to…read morereplace a tire and it's just been sitting on the ground for 30 minutes, had Jose just bring it in the back out of my sight, I'd be less anxious. At least he was transparent, but I wish it were faster service because I'm with a small child and still waiting while my elderly father is in the heat on the side of a highway watching my car. I wish this process was smoother for urgent situations.

Hell froze over... I found an honest mechanic. I know, I know, I can't believe it either. So check…read morethis out... About a month ago our car battery died. We called AAA to give us a jump, and they ended up telling us the battery was pretty much shot, we needed a new one. They hooked up the new battery, and when they turned the car on, no radio. Just dead silence. There was power coming into the head unit, everything appeared to work, there was just no sound coming out to the speakers. By this point, the AAA guy had left. Great, now what. We called AAA back, they sent another guy out who couldn't figure it out either. It was a fiasco. So we filed a claim with AAA. AAA tells us to take it to a car audio place to get a diagnostic done and submit the claim (but no guarantee they would cover the costs). So we know they're pretty much going to find a way to blame us, and any event, we prepped to be paying out of pocket. We took it to 2 audio places, and they both concluded it was a blown amp... something about when they connected the battery, it blew the amp. Anyway, estimate averaged about $600. $600, and no guarantee that we'd be reimbursed... really sucks. So about a month later we come across Penfields. My wife decides "what the hell, we got nothing to lose". Enter Bob. Bob says "I don't think it's your amp." What's that Bob? Do tell... Bob thinks it's a problem when they connected the battery, and wants to "reboot" the radio. He disconnects the battery, reconnects it, turns the car on with a reset to the radio and POOF, radio works. Best part is, Bob tells my wife "you don't owe me anything... I'm just here to help people". My father always used to say "Son, there's only 2 people that any man can't live without.... A good tailor, and an good, honest auto mechanic." I'm still looking for my tailor, but at least I found Bob.

Awesome professional service!!! The staff was friendly,…read moreknowledgeable and professional! Thank you

Early Saturday morning, I was driving down Route One in Fairfield when my car started making a loud…read moregrinding noise. We pulled into Fairfield Tire and Auto and Adam and his wife took excellent care of us. He drove my car around the block, then pulled it into one of his bays immediately! They took the front wheel off where the noise was coming from and quickly found a small rock lodged in between my brake caliper and rotator. They could have told me anything but were honest and very helpful. In addition, they found a small nail in my tire which they pulled out and tested the tire. Again, they could have told us anything. Instead, they said the tire was good to go and not worry about it. This was very refreshing. As they worked on my car, they explained showed me what they were doing and explained everything. They charged a very fair rate and we were very pleased. Adam and his wife (and small dog behind the counter) deserve mine and your future business. This is the way a business should be run!!! I live several towns away but will go out of my way to buy my wife's new tires there. Thank you Adam!

The car now stops at red lights. All the way. The engine goes quiet. Intensely annoying. It never…read moredid this before. I had turned that feature off. You work hard your whole life and things like this happen.

I was really impressed with the level of service at Meineke. I got a flat tire right around the…read morecorner and drove into the lot. It was a Saturday and it was busy, but they squeezed me in and took a look at the tire. Also, the manager tried to get my fleet company on the line to cover the repair. They weren't helpful, but it was nice of him to go that extra mile. In the end, I was out the door in less than two hours. I thought half of my day would be lost, but it wasn't. Thank you!

I've been a loyal customer of this Meineke for years. I've brought them my car, my wife's car, and…read moremy son's car. I've spent thousands of dollars there. I had no issue with the staff at the shop itself. Then I had my car in for its 100,000-mile service. They charged me nearly $500 for spark plugs and nearly $500 for a coolant change. I questioned those charges and eventually got a small partial refund. Then I picked up the car and took a road trip with my son. The A/C, which had been working perfectly before the service, suddenly wasn't working. So I called. Seems reasonable, right? The person I was referred to by corporate immediately decided it was impossible that their service had anything to do with the problem. He hadn't seen my car. He hadn't inspected it. He hadn't even bothered to ask me any meaningful questions. But he was very confident about one thing: I was apparently trying to "cheat" Meineke because I wanted them to look at a problem that appeared immediately after their service. That was the moment I was done. I wasn't asking for a free repair. I was asking a company I had trusted--and given thousands of dollars over the years--to at least investigate a problem that surfaced immediately after they worked on my car. Instead, I got arrogance, accusations and zero accountability. You can overcharge me and I'll question the bill. You can make a mistake and I'll give you a chance to fix it. But accuse a longtime customer of trying to scam you before you've even looked at the car? Absolutely not. I will never use this Meineke again. And if you're considering bringing your car here, my advice is simple: Don't. Take your business somewhere that actually values it.