I received outstanding service at Car Depot. Owner was empathetic to my needs and takes pride in…read morethe services he offers. Very honest, accommodating and easy to talk to. Facility is clean a spacious with nice seating area as you wait. They also offer a range of services. Will definitely recommend to a friends. It's great to find reasonable rates from seasoned mechanics in Fairfield county!

I just want to thank Car Depot again for taking so much time with me and Ox Car Care. The…read moreowner,Tariq, allowed my car to go through a whole process of work orders, videos, telephone calls, accounting system being down.... We're darn near 5 weeks! To me that's really impressive that this business would work with my warranty company even though Ox Car Care needed very specific requirements. At one time I thought you might tell me to come get my car, BUT HE NEVER DID! I really bugged Ox Car Care and I bugged Car Depot, but you know what? Tariq always was kind and respectful and patient with me. I'm 61 years old and don't know a darn thing about cars so I really need to trust my mechanic. I trust Car Depot, because they did everything they could to get my car back on the road! 10 STARS FOR CAR DEPOT! 12 STARS FOR TARIQ!!

Great place. The people here are honest and really cool. I remember once I had an issue with my car…read moreand I was near here so I just rolled right in and they helped me on the spot. It's got top notch service. Also if you are here, don't forget to gran one of their yummy muffins or a snack..they have a large variety of stuff. Love this place.

It won't let me give zero stars but its what they deserve. Went in for an altenator that should…read morehave been covered by the warranty i have on the car but the shop decided to go with an altenator that cost 754.93 rather then the one the warranty company would have supplied or suggested which would have cost around 250. Don't do business with these guys they displayed predatory behavior there is no world were a altenator job should be close to 1k all in.

Refusal of Appointment: I had a confirmed 7:30 AM appointment, yet the advisor instantly blocked…read moreservice by fabricating an unrealistic, full-day timeline. Withholding Documentation: They scanned my vehicle's data and checked my mileage but refused to provide me with the standard intake ticket given to all other arriving drivers. 50K MAINTENANCE for my perfectly running Toyota is 1.5 hours per the dealership. NOT 'HALF TO A FULL DAY'. That's an ER visit for a human. In Connecticut, automotive businesses must legally provide a written repair or estimate before performing work, and treating a senior consumer unfairly regarding waiting accommodations can be reported directly as an official dealership business violation I asked the shop if I could wait when I made my appointment the week before and was told yes. What a miserable waste of time traveling to and from for ridiculous gaslighting and mistreatment. Two seats almost connected in front of an intake station and there was a loudly talkative man seated in one - guess he wasn't told minor routine maintenance would take all day.

I was desperately hoping that they would be able to repair my 2005 Subaru Manual Forester which had…read morebeen experiencing alarming episodes of brakes locking up. Not only were they able to repair the car, but Vinnie actually fabricated the spring for the hill start valve that had failed instead of getting all new replacement parts, saving me over $450!! No wonder they are booked solid! Above and beyond!

I have complete faith in Chris and crew. They will fix and explain what's wrong, but never push…read moreunnecessary repairs. And they will be honest and fair with price.

Went to Chris off the recommendation of a close friend after the dealership was charging way more…read morethen I wanted to pay for some repairs. He was absolutely awesome! I dropped off my car the night before and he was quickly in contact with me to not only go over what I wanted done but also what needed to be done after his inspection and how much that would cost! He even let me tag on the installation of some aftermarket parts that I needed installed. I then payed over the phone and he locked my spare in the car so I could pick it up later that night. They were also very timely with the repairs! I was expecting it to need a few days in the shop but he got them done(and done well) in a day and a half! 10/10 recommend!

Service was excellent and they took my car in within 24 hour notice and and did a great job on the…read morerepairs! Also, they were very reasonable.

Great service. sergio the owner and javier did an amazing job in my car i totally recommendread more

After a breakdown during travel, our car was towed to Briarwood Automotives as an AAA approved…read morerepair shop in the vicinity. Our experience was excellent. The owner and staff were courteous, professional, and efficient. Our car was repaired quickly, on the estimated schedule, and at a very fair cost. Were we local, we would definitely use Briarwood for regular car servicing and upkeep.

Supposedly ran every test the could on my car but couldn't find the problem. Wouldn't watch the…read morevideo of what my car was doing, so he could see since it wouldnt happen when he was in possession of my car. He gets offended when you try to make suggestions. Will talk over you if you don't have a male accompanying you. So Joey from briarwood decided to aggressively call my phone because I left an honest review. The diagnostic that was supposed to be free is all of a sudden $100 because he didn't like my review. I was going to pay him anyway. No big deal. It was never about the money, i just want my car fixed by so called mechanics. Never in your life call my phone talking crazy to me as if you're doing me a favor when I was attempting to support your business. Do not go here people. He's a drama king. Ladies always bring your man here because he's never as brave talking to men. I witnessed it firsthand

Felt like I've been scammed. Will not be going back or recommending. Towed my 2013 Mazda 3 here…read moreback in July because it wasn't starting. Was told it had "jumped time" and needed an entire new engine replacement or they could trash it for me. Towed it home and got a second opinion. Absolutely nothing about the engine was showing up with a diagnostic scanner and turns out only needed a sensor replaced. I literally paid less for the sensor part than what Motorworks charged me for a diagnostic fee. Car is running again without an engine replacement. I feel like this was either fraud and or incompetence.

I have all 6 of my cars fixed by Chris and Drew. They have always done excellent work and I will…read morenever go anywhere else!

I brought my car in when it started making a concerning grinding noise on my way back to Mass from…read moreNJ. We ended up needing to stay at a hotel until the morning, and rolled into Chris's at opening. Alex and his team managed to squeeze us in and fixed our problem within an hour, turns out the mechanic that replaced my tires 2 weeks prior had neglected to tighten the lug nuts and my wheel was falling off. By the time we got in, my car only had 2 loose lug nuts preventing my wheel from rolling down the street. Only charged $45 for the repair and saved us from having to spend all day in CT or having to drive home and back! Glad we broke down here and got excellent service!

I brought my 2015 Mercedes-Benz C300 4MATIC to Chris's Auto Repair on Jan 17 2025 for an oil change…read moreand diagnostic for a suspected defunct front axle and oil leak. Two weeks later I was told the timing-chain kit, oil-pump, upper & lower oil-pan gaskets, crank seal, water pump, right motor mount, both front axles, plugs, and "misc. seals." needed to be repaired. The cost estimate was $4,964 . I emphasized that my car was worth less than that at 107K miles and I wanted absolute certainty the repairs would address all the current issues the car was having. I was assured by Alex that the car would be fully repaired and functional without any issues. Immediately after pickup the car began constant misfires and hesitation between 5-25 mph. I gave him the benefit of the doubt (a mistake) and continued to allow their shop to work on rectifying their "repair". I returned it four times over the next month, each time reporting the same stumble. The shop dismissed it, saying their techs "didn't feel it as often." They never road-tested long enough to reproduce the problem. On the fourth return they assured me the transmission was fine after "cleaning corrosion on the harness." 24 hours later, while my pregnant wife was driving to pick up our toddler's birthday cake, the transmission cooler hose blew off, dumping every drop of ATF and stalling the car in traffic. The tow truck driver and two independent mechanics later confirmed that clip failures like this point to careless reassembly, not random bad luck. Back at the shop the story changed: the owner now said the transmission was "no good" and had to be replaced--directly contradicting what he told me the day before the leak. I had to pay out of pocket for a used 2016 4MATIC transmission, six quarts of genuine MB fluid, a filter, and another week without a car. Another $1000 to repair something the shop broke. Funny how that works. After installation the original misfire never changed--300-plus miles later it's exactly the same. Alex's explanation? "The transmission needs to learn; just keep driving." In other words, drive a malfunctioning car so the shop doesn't have to diagnose it. Now I have new problems: loud clanks while braking and turning, a bang when backing out of the driveway, and the car pulling right when braking in a straight line. Alex says "it needs right and left lower control arms ". The same control arms he looked at upon the initial assessment prior to first repair, stating they were worn but still "good". Now they've suddenly failed (another $2K) and insists that has nothing to do with the previous work or the transmission incident. The 6 times it's been back in that shop. Quite the concidence. After five visits, 4 tows (the ANNUAL limit for AAA. Thanks Alex) , two rental cars, and more than $7,000 spent, the vehicle is less safe than when it arrived. When discussing with Alex, he continues to deny accountability. Negligence, shifting stories, and zero accountability--this has been a financial and safety nightmare. If you value your car, your time, or your peace of mind, avoid Chris's Auto Repair. Reference to Reddit thread I created explaining issues. https://www.reddit.com/r/MechanicAdvice/comments/1jm394b/had_5k_worth_of_work_done_on_my_2015_c300_cars/ Overwhelming opinion : Transmission hose incident = proof of improper reassembly. It doesn't just happen 1-2 days later after being "assessed". See you in court