I cannot say enough amazing things about Westrom Group Property Management. My property had been…read moresitting vacant with very little activity, and after switching to Westrom, they secured a qualified 2-year tenant in about ONE WEEK, at a HIGHER rent than I previously had. I would never have thought I could get that number. I was absolutely blown away. Jon Westrom, the owner, even met me on a Sunday to walk through the property and talk strategy. That level of dedication is rare. His entire team works with real fire, fast, motivated, and incredibly effective. They communicate clearly, take action immediately, and truly go above and beyond. I'm beyond impressed and extremely grateful. If you're looking for the best property management company in DFW, Westrom Group is it. Highly, highly recommend.

As a tenant I give Westrom group 1 star. I have posted my complaints on their website. They…read moreprotect the landlord but not the tenant. I am renting and never had problems talking to my landlord about issues happening with their home. Tenants are to cut grass, weed wack, trim bushes and take care of the inside as well. I understand that when it's a house. I'm not responsible for their plumbing and other maintenance issue that are the responsibility of a landlord. I am definitely staying away from HOA.

BAD FOR HOMEOWNERS. First, I don't think a Fort Worth location exists. I was never able to meet a…read moreperson face to face and when I had an issue with a garage door opener they directed me to a drop box in Dallas. This is a team of work-from-home people spread throughout the metroplex. Their people will never actually step foot in your home. Only their subcontracted local vendors. They don't communicate or screen tenants. They allowed tenants to move into my property without paying a security deposit! Those tenants stopped paying rent, had to be evicted, and they trashed the house. I was under contract for 12 months, my property was occupied for 7 and I received rent for 4.5. They hired vendors to clean up, including a deep clean. My property sat unoccupied and full of crap (literally, dog crap) for a month before the vendors came. And they didn't clean. I sent pictures and videos detailing the incomplete work (large spots of washable paint that I could wipe up with water, animal fur and lint stuck to baseboards, cabinet faces splattered with food, etc) and asked that the invoice not be paid until the vendor came back. They paid the vendor anyway and said the vendor told them there had been "stains". So I ended the contract and had to do the work myself anyway. I lost a ton of money using this company.

STAY AWAY. STAY VERY FAR AWAY. This is absolutely the worst company I have ever worked with. Not…read morejust the worst property management company. The worst company period. They managed one of my investment properties and it was a complete nightmare. You have 17 different departments that would have to answer for any of your needs. One for billing, one for repairs, one for leasing, one for customer service etc.... You speak to a new person every time and they are hourly employees based out of another country. Yes, their door fee is great. $109/mo but they bring a new meaning to the word cheap. This is the biggest JOKE of a company. I promise you with all of my heart and soul..... DO NOT WORK WITH THEM. This company is temu property management. They lock you into a contract because and once you're locked in... you're stuck with the incompetence. There are no amount of words to describe my disgust with the employees, management and owners of this company. I have had to speak to every layer of this company to get things done. I do have ONE positive thing to say about this company..... You dont HAVE to sign with them. That is all.

Wouldn't recommend them to manage your property. Very challenging to get a hold of themread more

Not interested in getting home rented. This is not a professional management company. Had rent…read morehouse listed over a month and never stepped foot inside the home. Wasted time and money.

If I could give them zero stars, I would. I paid a rush fee to move in early and couldn't even move…read morein because of a broken water heater that I found leaked all over my floor day one. I did not receive a refund for days I was unable to move in and the house was in disgusting shape. Every time I put a maintaince request in, it gets canceled. I moved in a month and a half ago and I still have not been able to get them to send a locksmith out to give me keys to access my own mailbox. They are rarely open and when they are, they don't often respond in a timely manner. I would suguest avoiding any property managed by them.

Warning to Landlords! I bought a home in Fort Worth at the…read moreend of 2020 with the hope of retiring there in a few years. In the meantime, I wanted to rent it out but, as I live in California, I needed a local company to manage the property for me. Sad to say, I was lured in by SPM's website and their slick salesman who promised me a top-notch screening process and A+ management services. Let me begin by stating that I realistically acknowledge that there are no guarantees in this business with respect to the tenants a property management company places in your home. Someone could pass all the screening parameters and still turn into a nightmare. However, what their website promises is a far cry from what they actually deliver. According to their site, they "Specialize in RELIABLE tenant selection". To be fair, they found us a tenant very quickly. I was impressed. As a part of this process, I found out that as the landlords, they 'protect' me by not giving me any information about the tenant (the industry standard, I know) but assured me that, as it states on their website, their screening process includes "credit, employment, criminal, and past rental checks." As you can imagine, things did not go well. The tenant paid his initial deposit. Then I didn't hear from him again for over 2 months. No rent, no correspondence, nothing. I asked SPM to go out to the property to check in and find out what was going on. They refused. Then the HOA violations started coming in. With pictures. And what the pictures showed was that the tenant consistently had so many vehicles in the driveway that cars were parked across the sidewalk. I asked SPM to go out and find out what was going on and how many people were actually living in the house. Still they wouldn't go. After 5 HOA violations and as many requests for them to investigate, they finally sent someone out to do an inspection, that I had to pay extra for. The pictures I received from the inspection showed the house in complete disarray with broken windows, scratched doors, evidence of animal damage, garbage everywhere, etc. I had to fly out to Fort Worth myself to manage this situation. What I found when I arrived stunned me. The property looked like a crack house. There was garbage strewn across every surface including greasy bags of food left on the carpets. Holes in every wall. They stole my shower heads and my alarm system (why?!). Towels bars had been ripped off the bathroom walls. Cabinet doors were hanging off the hinges. There were grease stains all over the garage floor and driveway. It was thousands of dollars' worth of damage. Incidentally, when I checked the mailbox (and remember, this was my first tenant) there was correspondence addressed to 9 unrelated people - all overdue bills, collections, etc. There is no way that the man who rented my home, this animal who lived like a refugee from a drug den, could possibly have passed any legitimate screening process. It's inconceivable that this guy had good landlord references, a decent credit score, a responsible, well-paying job and a clean criminal record. When asked about this, SPM had nothing to say and would produce no evidence of their screening process. By the way, you can see a similar horror story on the Better Business Bureau website from a review dated 9/9/21 (maybe this is why they've dedicated one of the links on their website to their own blog telling you why you shouldn't trust negative online reviews). Add to that their negligence in doing any actual 'management' of the property and, in the end, I as the landlord, have to eat all the costs. SPM is nothing but a sham, from the buttery sales pitch for a product that they will never deliver to the incredibly inept accounting (they tried to charge me for the eviction twice and their monthly fees even after I fired them) to their refusal to do any actual work. The only thing SPM does well is take your cash. See the video of the damage here: www.youtube.com/watch?v=k0c0mTeXxhU&ab_channel=SpecializedPropertyManagementReview Read the full review at https://specializedpropertymanagementfortworthreviews.wordpress.com/

What a great real estate company to do business with. Thank you Teresa and Julie for being so…read morehelpful and professional. Highly recommend this company to anyone needing to purchase a home. Again thank you both!

This place does not have time for you!! I stopped in to request a simple MLS sold list for…read moreproperties near my house that had sold in the last 12 months. This list takes under 10 minutes (Realtor office down the street ran it for me - while I waited) and was told they were too busy. I could see the office 3 people and 0 customers. When I consider realtors to list my house - This place will not be on the list

This company is now owned by Evernest. Stay FAR away from them. They've managed 2 of my properties…read morefor the past 3 years, and by my best estimate, I'll have lost about $13K because of them. The first $10K was because they let some lady with apparently high credit score and rental history rent the place. She ended up not paying rent for 6 months and then when she left, she stole my refrigerator, stove, and oven. I hired a lawyer and a private investigator. The lawyer and the PI determined she used a false identity. The PI told me that she used the identification information of a Hispanic male! That tells you how inattentive Metroplex (now Evernest) is. They just accept what the tenant tells them without verifying. So I not only incurred lost rent and extensive damages to a brand new home, but I also had to pay for a lawyers and a PI. All unnecessary and all because of this company's incompetence. The next $3K is happening now. I have a pending vacancy in a property and I have been emailing for weeks asking why it hasn't been listed and not getting responses. I tried calling the # on their website and it goes to a dead line. Everytime I call an employee directly, it goes straight to voicemail without even ringing. I finally found out yesterday that they now have a policy of not marketing the property until it is vacant and repaired. Really? So I have to lose money just so things can be convenient for you? They also couldn't list it anyways because they don't have non-watermarked photos to use. Really? After 3 years? They also said that if the home needed minimal repairs, they would need 2 weeks to fix. 2 weeks? That's unacceptable. That's because they want to do it in house and I have to get in line so they can profit off of the repairs. just imagine if it needs more than minimal repairs. I have just yanked the business from them and shifted over to Cole Property Management Services. Cole is going to start marketing right away, while the existing tenant is still there. That's how it should be done, with MY best interests in mind. Now I'm going to have all sorts of vacancy and lost money because of these guy's incompetence. I don't know how they put their pants on in the morning without struggling. I am so disgusted and upset that I can't see straight.

Simply put.....this property management company are a bunch of thieves. If they ever decide to go…read moreback in business, don't hire them to manage your property. Good luck trying to get receipts for repairs as proof for services rendered.

Recently, we rented a house from Pat Gray Real Estate. We moved into a house that had been cleaned…read moreand freshly painted. During our 2 years there, any issues, even the smallest, Meredith immediately had it taken care of. Pat and her employees pride themselves on customer service and I can honestly say we were never disappointed. Outstanding company.

Please note that we purchased a home listed by Joleen Skipworth with Pat Gray Real Estate. THIS…read moreHOME IS NO LONGER FOR SALE. it would be lovely if Ms. Skipworth would take down this listing, currently listed as pending more than a week after we purchased it. I would hope that practicing due diligence is still considered good business practice, along with ethics and integrity. I don't seem to be able to discern those qualities in this company. I would think what appears to me to be, at the very least, a poor decision by Ms. Skipworth and/or the company she works for would not be good business practice. I rate this business with one star only because a star was required to post.

Took on property just about one year ago, the 1st tenant stopped paying rent after 2nd month. Had…read moreto pay for eviction that took till Nov 2005. Had no rent for all that time, plus could not find a new tenant without lower rent from $6000 to $4900. We did not approve these terms but Reddick put them into a year lease anyway. Told the management agreement allowed them to make that decision? The staff turn around has been on going, every 3-4 months there is a new person in charge. I would strongly suggest anyone to stay away from this company.

My family and I were looking to purchase a home in Texas. We were coming from out of state so we…read morecontacted the Marshall Reddick Dallas team. We talked with Stephany via zoom and we were so impressed. Her knowledge of the areas, the homes available, the best schools and the property taxes for each city was helpful. When we flew to TX to tour the homes, her and her team were welcoming, punctual, knowledgeable and friendly. We had a great time and found a house we loved. Big thanks to the MR team for all their help. I would recommend them to all my friends.

We moved into this home with a 12 month lease. We were told that it would go month to month at the…read moreend of the lease. We asked if it would be possible to sign a longer lease and we were told they would only do a year and then month to month, but we could talk about it when the lease was up. The management company would only accept a month to month after our year was up. Or lawn mower was stolen by the drug daler that rented the house (from JLP properties) on the property that shared out driveway. He took down a hogwire fence on the side of the house we rented so he could " mow our yard because Shelley asked him to do that." We asked to put up a section of fence on the side of the house and we were told that it had to be professionally installed and we would be responsible for the expense.The next tenant that rented the house behind us (from JLP properties) next was a drug user who had an abusive boyfriend that fought and yelled and broke things regularly. She also stole electricity from me by running an extension cord to the outdoor plug during the day while we were working. The house was broken into and property was stolen on the side of the house we wanted to put fence on. A window was busted out, which we replaced along with the blind. We put up a $1250 deposit and $2500 first and last months rent. We were never late paying rent. Shelley complimented us on keeping the yard well keep and on the maintenance on the inside after the walk through. I turned in an email to them on July 16 via email. When I asked about the last months rent going towards August rent Shelley claimed she never received the email. I forwarded her a screen shot of the email with the time and date stamp. She said that it had to be mailed (this is not in the lease) so I mailed it. It came back because they had changed addresses since we signed a lease the year before. She told me that the owner agreed to give us 1/2 months rent back. Appreciated. We cleaned the house, replaced drip pans, walked baseboards, mowed the yard, swept and mopped the floors, wiped down counters, sinks, tubs, and toilets. Trash was put out and I went back by after work and put the cans back by the house after it was picked up. When I went to pick up my deposit I received a check for $870.70. JLP Property Management kept $1200 dollars staying they had to clean and deodorize, clean along the fence line, Hall off trash replace blinds. JLP Property Management is less than honest! I have pictures of how I left the home and will be taking them to court. We were good tenants and they were upset that we were leaving and they wouldn't be getting their rent regularly anymore. About them at all cost. It will cost you in the end.