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Dallas Pet Den

2.8 (191 reviews)
Closed 7:00 am - 7:00 pm

Services - Dallas Pet Den

Dog daycare

Pet sitting

Private dog training

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Do. Not. Go. Here. I took my beautiful golden retriever here for a cut. They shaved him, I did not ask for a shave and respectfully asked to have the manager contact me. They have subsequently ruined our family photos because of his shave. I'm sure the lovely GM will respond faster here than they have responded to me. I've been waiting for a call back for over 24 hours to discuss and will only refund me the tip. Absolutely do not support this business and take your dollars elsewhere.

We are enraged by the neglect our 12-year-old dog experienced at Dallas Pet Den, which we believe poses a serious health risk to any pet boarded there. Our dog was left in her kennel for 24+ hours without a potty break. We watched the webcam over Thanksgiving and no one took her out. We took a timestamped screenshot of the webcam after she urinated in her room. It was Thanksgiving, so no one answered the phone when I called (which is fine) - I did not get a response to my voicemail (not fine). The next morning, staff just added another bowl of food. There was no attempt to clean up or let her out until we called again. When confronted, the manager (Lori) did not apologize. She lied that she had personally attended to our dog on Thanksgiving. Even if that's true - which it's not - did she think the state of our dog's kennel was OK? We opted to receive a report card about our dog every day, but we only received 2. Neither of these report cards indicated distress, urinating in her own kennel, etc. The other report cards that we ordered but never received were removed from our order. I'm sharing this to warn other pet owners. Dallas Pet Den, and specifically the manager Lori, failed to provide even the minimum standard of care for our dog. If you consider your pet part of your family, as we do, I urge you to seek services elsewhere (Happy Tails or Camp Bow Wow). Our pets deserve compassionate and responsible care, which Dallas Pet Den has proven they cannot provide. Please read the other reviews. At Dallas Pet Den, you have two options: you can choose the normal kennels, in which case your pets will be neglected and you won't know about it, or you can choose the luxury suites, in which case they will also be neglected but you can watch it via live webcam. Edit: In response to the comment below. We watched the webcam with increasing worry all day over Thanksgiving. No one took our dog out of that kennel. I have photographic evidence - after your "camera review", why don't you post your evidence here? Management is lying. Be warned. Do not take your dogs here. They will be neglected and management will lie to you and gaslight you. Take your dogs to Happy Tails or Camp Bow Wow instead.

From Dallas Pet Den

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2 months ago

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10 months ago

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6 months ago

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6 months ago

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2 years ago

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1 year ago

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1 year ago

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1 year ago

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2 years ago

The groomers always take such good care of both my furbabies!!! My Shih Tzu is a senior with arthritis and he loves going here. Great job!!!

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1 year ago

Great service, great results and affordable pricing. I was referred here and will keep coming back!

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2 years ago

Great and friendly service. Dog looks great. Will come back! We use them frequently for day play and for haircuts.

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1 year ago

I always feel my doggie is safe and happy at daycare or boarding, and she is clean and cute after a groom!

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1 year ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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2 years ago

These guys are Awesome - always professional, great prices and text communications make it even easier - trust your pet to them!!!

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2 years ago

Excellent place for grooming! Kind staff and very accommodating. We have a great time when we come!

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2 years ago

Aubrey is our groomer and she does a fantastic job! Our dogs look great and are so happy!

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2 years ago

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2 years ago

Great place! They take such good care of my pup and he comes out looking great from his grooming!

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6 years ago

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2 years ago

Wonderful!! They are the best at caring for dogs, and keep them looking their best. Staff is always friendly and helpful

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2 years ago

We've always boarded our dogs here, and have never had a negative experience! They are happy then we arrive and happy when we leave.

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2 years ago

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2 years ago

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3 years ago

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5 years ago

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2 years ago

Great check in and fast appointment times for a grooming. My pup came out shiny and happy.

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6 years ago

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2 years ago

Best nail trim in Dallas!! Always friendly and always able to fit us in without an appointment! GREAT!

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2 years ago

My dog Popeye always has the best time at daycare!! The employees are so great at remembering him and treating him sweetly. :)

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5 years ago

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3 years ago

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2 years ago

amazing job!! they communicated with me and made recommendations best for my dogs. highly recommend the grooming team!

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2 years ago

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2 years ago

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Page 1 of 5

Ask the Community - Dallas Pet Den

Review Highlights - Dallas Pet Den

Li'LuLu is comfortable going into Aubrey hands and I feel good seeing that.

Mentioned in 6 reviews

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Furry Tails - Unbelievable!! Left photo is how he usually looks groomed and what i requested, right is what they did to him!! Poor baby!!!!!

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Furry Tails is amazing! We have struggled to find a groomer that we like and we finally found it!…read moreWe made an appointment over the phone and it was extremely smooth and seamless. When we went to drop our puppy off they asked wonderful questions to ensure they did exactly what we wanted. We are we're appreciative of that. I cannot recommend this place enough! Our Coco looked so cute and the cut was pristine! Normally, our Coco is super anxious when it comes to groomer, but at pick up she was so good! You won't regret using Furry Tails!

I have to start by saying that my fur baby is scared to death of loud noises, especially the…read moreindustrial dryers that most groomers use nowadays. I get it- they dry hair quickly, but mine is just super sensitive to them. A few weeks ago, I reached out to Furry Tails via email and explained my dog's fears. The gentleman (I believe his name is Jake) quickly responded and assured me that he understood and that he could offer a kennel dryer. I took her in today for her grooming appointment. Of course, she immediately put on her brakes (locked her legs) and I had to coax her into the salon. Thankfully, Jake was waiting at the counter. He remembered Verda Belle's fears and did his best to become friends with her by talking softly to her and offering a treat. Of course, she was making me feel guilty, but I also could see she would be in good hands. She was there about 2.5 hours since it took longer to dry her. He called when she was ready and when I arrived, he assured me that she actually tolerated it all well. Whew! She looks amazing! He groomed her as I had requested and she smelled great. It is wonderful knowing I have found a kind groomer who actually treats animals with gentleness and love!

Paw Lofts - Life long client of Paw Loft.

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(150 reviews)

A dog's heaven. I've been taking my golden here for over four years, and I'd never consider another…read moreplace. Their service is top notch- they take the best care of my girl. Every time I walk in we are greeted so warmly, and I feel so reassured in the love all that everyone, both pets and owners, are well taken care of. They do per photos around holidays and we cherish each one we get. Thank you Paw Lofts for all you do

Gratitude is an understatement when it comes to Pawlofts. My dog Berkleigh has been going there…read moresince she was 12 weeks old. She is now almost 5. I can't imagine not having Lori, Debbie, Luis and the Pawloft staff as apart of our weekly life. The care, love and attention is "bar none". Simply said, Pawlofts is the best! During the Holidays, you will receive a picture of your pet and I always think how do they do it! I literally get excited for "picture"day. But more then that....Pawlofts is my (our) family. I have had health issues, surgeries and no one to help me with my dog. Pawlofts has taken excellent care of her. They even boarded her for over a month. They took pictures of Berkleigh, communicated with me on her well being and eased my mind that she was and happy.I have had times where I needed immediate help and Lori says we are coming to help you and pick up Berkleigh. Pawlofts is a place you can always count on and trust your dog is being very well cared for. They get to know you and your dog. This is the only place I will go to and yes, I am a crazy, neurotic dog mom. So, believe me that says a-lot. They go above and beyond. There is no other place I would trust more. Thank you Pawlofts for all you do! I literally couldn't do it without y'all!!!!

Bark Avenue - Barker

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I was looking for mobile grooming because I have 2 fosters and 1 rescue, and they are timid. I…read morewanted them to be clean and happy for Christmas. I called around and no one could do it this week until I called Bark Avenue. Jay was really nice and said he would work around my schedule. He was to arrive at 10a to start the salon services. He was running late but sent me a text to let me know and arrived at 10:30a. He and his mother (his partner was ill) took care of the 3 dogs and they were not nervous or skeptical. That says a lot because these 3 have been through so much and their confidence level is way below the radar. He cleaned everything up, vacuumed and left the place clean. I was able to use the Yelp deal so it only cost me $120 for the 3 dogs, and that included de-shedding for 2 of them (where others wanted to charge up to an additional $25). I would definitely have Jay back to take care of my dog and any other fosters I may have. Thanks, Jay and Mom!

I scheduled an appointment with the owner after speaking to him last Monday at 11am. He was very…read morenice and told me he had availability this Friday at 12pm. He asked me to text him confirming the appointment time and my address, which I did. Unfortunately today I called them at 9am after never receiving a response to my text. They didn't answer, but called me back at 11 after me texting them asking them to please confirm my appointment since I work full time and would need to come home. He told me that he didn't have any record of my appointment, and even when I sent him the screen shot of me confirming the appointment he told me he never received it and that he was sorry. Long story short- they didn't even offer me another appointment or some way to apologize/rectify for the error (discounted groom? Come by on their day off?) and even though they were polite on the phone I wouldn't recommend such a disorganized professional service to any friends. I mentioned that their Yelp reviews seem to reflect lots of missed appointments and he said it was just the two of them so unfortunately that's why. I really think Bark Avenue should look into hiring an assistant for scheduling, or an online platform for booking appointments. You are losing a lot of dog-loving, paying customers by losing appointments and not offering any kind of consolation for the mistake on your end.

Dallas Pet Den - pet_sitting - Updated May 2026

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