I received a message from John Michael and Kathy, the owners, regarding my concerns. They have…read morereviewed the training with their staff and addressed the issue. I have since dropped my Ramsay baby off again for grooming and have been very happy with the experience.

I've taken my rescue dogs to Kinder Critter for grooming and have always appreciated the kindness…read moreof their groomer, Amber. Unfortunately, my recent interaction with the owner was one of the worst and shocking customer service experiences I've ever had. One of my dogs is a high-anxiety rescue who requires medication for grooming, and couldn't be groomed that day due to construction noise going on at the facility. When I asked to briefly speak with the owner about the situation, he interrupted me before I could explain and said, "That noise is not our problem. I don't care." When I questioned that response, he repeated, "I don't care. Just leave." I was honestly stunned and simply picked up my dogs and left. A few minutes later he called me. Instead of speaking to me in a professional way, he immediately justified his behavior by saying he was stressed because of the construction. When I told him I wasn't returning he called me a "two-faced b****" and told me to "f*** off" before hanging up on me. The front desk staff were kind and professional, and Amber has always been wonderful with my dogs. But the way I was spoken to by the owner was shocking and completely unacceptable. Pet owners trust businesses like this with animals that are essentially members of their family. Being told "I don't care" twice by the person running the business, followed by that kind of treatment, destroyed any confidence I had in returning. Because of this experience, I will not be bringing my dogs back.

We love BHV! We use the central and lake highlands location, and our 9 month old puppy loves it. We…read morerecently boarded him for the first time and he did great! We love that we get to see photos every day he is there. The staff is sweet and knows him by name. He is actually excited to go inside when he gets there!

BHV (Central, Cedar Springs, and Lakewood) is, by far and away, the best daycare/boarding facility…read moreI've come across. The owners and staff are highly competent, nurturing, and trustworthy. It means the world to me to have access to a well-run facility where I know my dog is loved and cared for in the best way possible in my absence. It's equally important that I have full faith and confidence in them, and I never have to worry when he's there. I rave about this group to anyone who will listen and have referred a few people whose dogs are now regulars. Absolutely love BHV!

I got an appointment the same afternoon I called. I was so relieved. because my pup was going away…read morefor training camp soon. Dr. Tunnel was WONDERFUL! She bonded well with Greta, so her health checkup was drama free. Dr. Tunnel made going to the vet a really good time. She explained everything so I understood what I had to do once I got home. The whole shabang was ~ $300 and a great experience. I highly recommend and appreciate CityVet - White Rock.

My 6 year old chihuahua had her first dental cleaning here today with Dr Tunnell. We had an…read moreappointment about a month ago to go over my questions and concerns since my dog has a heart condition and I wanted to make sure anesthesia would be safe for her. At this visit Dr Tunnell did a thorough exam and walked me through what to expect. I dropped her off at about 7:30 this morning and was reassured once again that she was in good hands and would be fine. They said they would message me updates, which they did, but I didn't expect my dogs procedure to be done so late in the day so I was expecting updates earlier in the morning. When it came time for her procedure Dr Tunnell herself called me to let me know when it was starting, a second time to confirm it was okay to extract a tooth, and a third time to let me know she was awake and ready to be picked up. In the last phone call she gave me directions for caring for my pup. I feel very confident my dog received quality care and treated like one of their own. I was very pleasantly surprised by the cost when I picked her up, it was much much lower that the high end of their estimate, and super reasonable compared to competitors. I will update once my dog is healed but I would absolutely trust Dr Tunnell and the staff at CityVet white rock again.

Everything about this business is excellent. I have been with them at least 8 years and I…read moreappreciate the effort they put into the dogs. My boys love going here. I love the fact overnight stays are supervised. See you all soon.

Everything and person who works there are just great. Very nice and caring and the groomer also…read moredoes excellent work. My dog can't wait to go. A quality business that you can trust. Sally Hill

Love this place now! Dr scott and dr jarvis saved my babygirl and did the absolute most amazing…read morework in order to get her better, happy, & healthy. Definitely recommend coming here for your furbabies

I have been a client at this location of MetroPaws for over 10 years, with the primary reasons…read morebeing the excellence in medical care for our family pets, however, in my last visit the excellence in client care was also proven to be beyond anyone's expectation. Our highly fearful dog became lose in the parking area, zig-zagging across and up and down Skillman for approximately 15 minutes until he was caught. Without the help from clinic personnel, I fear what could have happened. I want to highlight Vanessa who brought out treats and an extra leash and, of course, Dr., Deresz who is brilliant! There is no better vet clinic for anyone's animal -

My dog was well taken care of. I will use D best pet sitting again. Responsive and easy to…read morecommunicate with.

This was the first time I have left my dog anywhere overnight because I recently adopted her. I…read morehaven't traveled in the last 4 months because I was worried about boarding her someplace. I believe that she went through a tough time before I adopted her. I saw the great yelp reviews and I decided to call and she answered right away and agreed to meet my dog and I was that afternoon for a walk through. I wound up leaving my dog over the weekend and Julie was very sweet and you can tell she is an animal lover. I felt very comfortable leaving my dog with her. She has excellent communication skills too. My dog came home and was happy to see me but she was a happy happy dog so I that's a great thing. I recommend trying this place if you want someone that lets your dog run freely and play with other dogs as well. It was my dogs first time and I will be taking her back next time I travel.

Kim is the best!!!! She will go above and beyond taking care of your fur babies!!! Even sends you…read morevideos and pics so you can see how they're doing which makes you feel so much better about leaving them! Look no further, trust me, she is the one!!!

There is absolutely no one else i trust more to care for my pup! Kim sends several pics each day…read morewith status updates and her home design keeps pups in mind! My dog cannot wait to get inside and begin playing ! He is usually pretty needy, but doesn't even look back to see if I'm still around when i drop him off at Nitro!

My 5 month old kitten broke his leg and I was so scared about what to do. I was able to make an…read moreappointment the following day and their ortho was available to get a good look at his X-rays. They determined it was a clean enough break to cast him and let it heal on its own. My kitten was so crafty he escaped his cast several times but the staff was kind enough to let me bring him back in to rewrap it. After a week of that, they xray again and determined it was healed enough to let him go without it but to keep him calm in a room without stuff to climb and jump on. Walter is lucky he's a kitten and healed quickly! The staff was so friendly and welcoming and answered every question I had about my kitten as well as the costs along the way. Everything was laid out before I signed for treatment. Overall great experience. Thank you!

My baby does not mind going to this veterinary office ..Everyone professional and great with the…read morepets.

My French Bulldog has attended daycare regularly (3-4x per week) for about 8 months now, and I…read morecouldn't be more grateful for this place! The staff is incredibly friendly and attentive to my puppy, who thoroughly enjoys her time with the staff and the other dogs! They even celebrate birthdays! I really appreciate that they have the dogs on a regimented schedule instead of confined to one playroom room all day. The dogs have personal time, indoor play, and outdoor play time (each with similar sized dogs). For personal time, each dog has a roomy open-air suite with food/water bowls, a bed, and toys (if you opt to pack them in their daycare bag). For flat-faced breeds like mine, they provide slanted bowls. Although there aren't livestream cameras, the team posts photo dumps to the Facebook group every afternoon (see examples)! Also worth noting, the team is quick to flag any upcoming vaccination needs or behavior changes. They keep a very close eye on the dogs. Lastly, the hours they offer are unmatched. Drop-off opens at 7:30am and pick-up closes at 7:45pm. In summary - The attention to detail that the staff has is exemplary, and their patience and love for dogs fosters a tail-wag inducing environment!

I've been taking my dog here ever since I broke my ankle in Aug. 2025. I've continued taking him…read moreeven once I was walking because he has such a good time. The staff are so kind and caring. You can tell they all really love dogs. I know they take good care of him and he has a great time.

Calm. We come home after a week in Spain and our dogs barely noticed us walk in the house. They…read morehardly cared that we came home at all. It's almost like we never left. How refreshing is that? To know that your dogs were treated so well while away that they did not even show the slightest hint of separation anxiety. Based simply on how well my dogs were behaved told me everything I needed to know. Other sitters we have worked with left us with less than desirable results. Accidents, late feed times, anxiousness and furniture damage. Not with Maggie. When we come home, Julian and Lucy are on cloud nine. We can tell, they have been catered to. Maggies skill is without question and we are very thankful for her and the professionalism she provides with her service. Thank you Maggie!!!

Maggie has been watching buster on and off for a while now. Always friendly, and buster loves her…read moreto death. Always taken care of, no pee or poop spots when I get home. No feeling that the dog was just locked in a room with a food and water bowl for the weekend. Great service from people who truly love taking care of animals.