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    Downtown Dog

    4.1 (155 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 1 month ago

    Services - Downtown Dog

    Pet sitting

    Downtown Dog Photos

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    Reviews With Photos

    DO NOT TAKE YOUR DOG HERE IF YOU CARE ABOUT THEIR SAFETY!! The reviews from other concerned people are accurate. There were no problems in the beginning, but the last 3 visits have been horrible. My dog was bit in the face and came home with dried blood on him. The staff didn't mention it, but I noticed it immediately when picking him up. When I asked them about it they said they didn't notice any altercation and he must have rubbed up against something on his last day there? He was there for 10 days and you could tell the dried blood had been there for multiple days when I picked him up. Plus when a dog gets bit like that, it's not done quietly. The next visit he came home with kennel cough that turned into pneumonia. When I dropped him off for his visit everything was normal, and when I picked him up, there was a sign up front saying to not bring any sick dogs in, so there must have been a dog with kennel cough already there. Anyone could've noticed a dog with kennel cough that bad given how loud my poor dog was coughing, choking and inverse sneezing constantly while he was struggling to breathe. Once again, they didn't say anything. The last visit I took him, he came home with a UTI, which he has only ever had once in 6 years, and an ear infection. The first visit I thought was a one off, the second visit seemed like a coincidence, but this is clearly not the case. I have spent over $3,000 on vet bills due to the issues from these last two visits. Avoid this place.

    Post from owner with pictures of dog who passed. RIP

    Neglected to care for a dog with bloat and instead of taking responsibility , they have deflected blame onto the medical staff they work with and even waived a waiver in front of the the owners face after repeatedly asking from some responsibility to be taken. DO NOT SIGN THE WAIVER! THEY WILL BE ABLE TO NEGLET YOUR DOG AND GET AWAY WITH IT!!

    Scratch marks from being pulled with the harness.
    Phu V.

    heir price has gone up unheard of and I boarded 3 pups where the price was in $300-400. But now (10-12-2023) they charged me $821 for 8 days. They charged a daycare price PLUS overnight price which they've never done before. Sorry you guys lost my business. Did I mentioned that my French bulldog lost 4 pounds and his stomach looks like he hasn't been fed for days. Also, my English bulldog harness was not taken off so it left scratches on him due to being dragged .

    DO NOT TAKE YOUR DOG HERE FOR BOARDING!! My dog was attacked at boarding and they did not let me know. I sent them photos of my dog's wound, they did not respond until I called them. They said I would receive a refund in 5 business days, and I never did. They refused to assist with vet bills "as they are not liable for whatever happens to my dog at their facility". They had the audacity to say at boarding my dog was fine and showed no signs of distress, but she was distraught when I saw her after boarding. At no point did they let me know anything was happening with my dog. They are extremely negligent and don't have proper staff to look after the dogs there.

    Hunter after the grooming from Amy
    Gary W.

    I came here for the first time for their pet grooming service. I met Amy, and she was fantastic. Amy asked me what services I wanted, and I told her I wasn't sure, but let her know about Hunter and the problem he had (overheating and itching). Amy helped me saved money by telling me I could just go for a fewer services for a cheaper price, which I did. I picked up Hunter after 2 hours of grooming and met with Amy again. Amy told me about the areas for the flea bites and cleaned up Hunter completely. Amy went above and beyond to groom Hunter and was nice enough to help me to save some $$ for services that I don't need. Hunter loves his new scarfs as well! I would highly recommend AMY for her work and attention to details. Her schedule is everyday except Wednesday and Sunday. Thanks for making our first experience amazing, Amy. Will see you soon!

    Mel G.

    We decided to board our two year old silver lab, Chance, when we travelled to Colorado this week on vacation. When we picked him up after 6 days we found that he had multiple bite marks and bleeding from his wounds. This is completely unacceptable when we took him there in perfect condition. They also were requested to give him a bath the day we were picking him up, which was today, and they completely missed it. Take a look at the pictures we took of him when we gave him a bath today and you will see what I mean. We consider Chance like family and to see him with so many bite makes says that Downtown Dog does not have any oversight or just completely ignorant about caring about your pets. We would NEVER take our dog there and if anyone of you care to take your dog there for boarding, we would warn you about your pet. This same thing happened to my brother's dog that is also a silver lab two weeks ago and I thought it was a rare incident. Obviously, this does not seem to be the case. They may be inexpensive but in this case, you are definitely getting what you pay for. They are horrible!!'

    Jocelyn R.

    If I could give 20 stars, I would! My dog Thor has been going here about once or twice a week while we've been getting adjusted to moving to Dallas recently and he always comes home with a smile on his face AND tired- which means he played all day! Friendly staff is a plus but I especially felt like my fur baby was in good hands to spend 7 nights boarding while I went out of town for business. They returned him to me bathed and with a cute Halloween bandana.

    This is how he looked a few days before. I asked to trim him just a but but maybe it wasn't possible?
    Lizette R.

    My review is on grooming. I used to love this place, Carolyn was the bomb at leaving my shitzu-mix, Bichon looking dog like a teddy bear/stuffed animal. This pushed me to brush more often than usual because I knew if I could keep him unknotted they would do that amazing thing they do. I stopped taking him for a bit under a year because he kept coming home shaved. I recently got a new dog and thought I would give them a try. This time 2 dogs. I knew 1 was going to have to be shaved but I explicitly said to save as much as they could on Teddy because we love his fur.. apparently they could not because he came back shaved I took them with hopes that something would change... well it did not. My furry friend came back once more shaved! My husband threw a fit when he picked him up because he told me not to shave him. Not only is it cold, we are traveling and taking them with us and we wanted our family to see him like a Teddy Bear. Downtown Dog charges $45 for full grooming, which is pretty inexpensive compared to other places I've been in the past months but I rather pay for my dogs to look good then for them to get shaved everytime. If they don't know how to deal with the furr I rather them tell me than to just shave him... I am so sad and mourning the lost of his hair! I let it grow and took care of it for over 4 months. If you have suggestions of a place with great service, does what you as for and a good price, please comment or message me. Thanks!

    Cheryl P.

    I was very happy with my dog's wash and groom. He looked like a puppy again! When we came back to pick him up, he was so happy to see us with his tail wagging so much. Usually he looks so petrified when getting a wash and groom. I just felt like he was treated well and everyone working there was really nice. I really liked how the groomer paid attention to our wants and our dog looked better than I expected. Looking forward to bringing him back for another wash and groom.

    Bruno after a full day of daycare.
    Emily H.

    i LOVE this place. And so does Bruno! Here is why Downtown Dog is awesome: (1) Massive play area with regimented play/sleep schedule: 10,000 square feet outside and 5,000 square feet inside. There are multiple play areas and each group of dogs (based on size and tempermant) are rotated throughout each of them during the day. Nap time is from 12-1:30, so cute! (2) Affordable. Only $12/day for daycare! The cheapest outdoor daycare I've been able to find. Never tried it, but I think it's an additional $10 for overnight. (3) Friendly staff. The first time I went to DTD, they called me mid-day to let me know how Bruno had been playing with the other dogs. They love your dog as much as you do. :) (4) Grooming. For an extra $20, they'll bathe your pup before your scheduled pick up time so that he/she will be all fresh for your arrival. The only thing I would suggest is video cameras to be installed so you can watch your dog play. The best part of DTD is that Bruno always comes home exhausted and passes out early [see picture].

    Before...
    Bri B.

    I love this place! Even after bringing Easton just once the groomer remembered him, which I really appreciate. It has a "boutiquey" feel which to me is way more preferable than a bigger more corporate style place. They send your pup on his or her way with a handmade bow or bandana which is really cute. They are quick and always do a good job here, and when I drop my fur baby off with Downtown Dog, I know that he will be well taken care of and looking beautiful by the time I return.

    Winnie

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    7 months ago

    I have boarded my dog here many times and have always had a great experience with the staff!

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    8 months ago

    Always took good care of my dogs extra care with my dog Bella who is prone to seizure's

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    Our dog loves this place, gets super excited every time she walks in the door and sees her caregivers!

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    Page 1 of 4

    Ask the Community - Downtown Dog

    Review Highlights - Downtown Dog

    The problem is we can not find another place in the area that offers the play time and space that DTD does.

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