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Dallas Auto Group

3.0 (2 reviews)
Closed • 10:00 am - 6:00 pm

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2 years ago

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Sewell Lexus of Dallas - Leo Gous selling us a 2025 GX Luxury+

Sewell Lexus of Dallas

(476 reviews)

We had a fantastic buying experience with David Keilson with our GX550 Overtrail Plus. Not only…read morewas David extremely helpful but really made it fun, which in my past car buying experience fun was never in the words of buying a car. We will definetly come back and tell our friends to see David when looking for a car.

We had a genuinely fun and enjoyable experience purchasing our GX 550 Overtrail Plus--something you…read morealmost never hear when it comes to buying a car. Our friends referred us to David Keilson. the night before and suggested we give him a call. We reached out the next morning, asked if he had a GX 550 available, and from there, everything moved seamlessly. When we arrived, David greeted us, had the vehicle ready, handed us the keys, and simply said, "Take it for a drive." We had visited two other dealerships prior to this, and not one of them offered that level of trust or ease with a test drive. After our drive, David took the time to ask about our experience and walked us through the benefits of purchasing from Sewell. Before leaving, David and Jan also walked us through the technology in the vehicle, making sure we felt comfortable and confident with all the features. Since our purchase, we've returned for car washes, and both David and Jan have made a point to say hello and check in to ensure we're still happy with everything. We've had the best experience and will absolutely be back to work with David and the team at Sewell again.

CarMax

CarMax

(113 reviews)

I bought a car for my wife here about a month ago and had a great experience…read more I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people.

My wife & I was Prequalified for a vehicle at our local CarMax of Plano everyone was excellent on…read morepoint and polite @ CarMax Of Plano, The car that we wanted was at CarMax of Garland.... When we left CarMax of Plano the paperwork for car we wanted at CarMax of Garland was complete .... all we needed was to sign a few signatures and read over some documents...... When we arrived at CarMax of Garland , we were directed to business office immediately and was received by a nice young lady by the name of Melissa Huerta. Let me preference this by also saying that me and wife were dressed for the weather , it was cold out so we had on sweats. Mrs Huerta helped my wife get ready for the test drive , we test drove the car everything was amazing !!!! Upon arriving back to the Dealership after the test drive, myself and my wife were approached by Christian Gantes (Sales Associate) which introduced himself and Hawar Gerki (Sr Sales Consultant) Who said absolutely nothing to us about who was period. Then Christian stated that some information didn't come from the CarMax Of Plano, and we need to finish up some paperwork. Mind you , I said before arriving to CarMax Of Garland all the paperwork was complete, all we needed to do was sign for the car and read over everything. Hawar Gerki took my wife to has desk and basically interrogated her asking how she made some much money and literally reran all of her info...including ... job verification (again). At point I get pissed because clearly he is racial profiling us with a smile on his face. Mind you he hasn't stated the reason behind doing this or stated who he is to my wife. 45 minutes goes by he comes back to my wife saying it was a mix up and he is sorry..... all this after the paperwork with the car was complete on our end. Clear cut case of racial profiling. Bright note out this was Mrs.Huerta she was very professionally and needs to be promoted , she went above and beyond even offering to pay for dinner. Now , Hawar Gerki needs to be fired for work place profiling and harassment... completely unprofessional as customer I would never purachase a car from this location because he works there. And I'm going to file a formal complaint against him.

Park Place Motorcars - Dallas

Park Place Motorcars - Dallas

(336 reviews)

Mike Cotter my sales rep at Park Place is awesome. Super professional, kind and takes the time to…read morefind you the right car. goes out of his way to make sure you are happy with your purchase. highly recommend him if you are looking to buy a car. Also, Rola was extremely nice, helpful and professional. all around great experience! highly recommend buying a car here!

I had a very disappointing experience with Park Place Motorcars Dallas, and unfortunately it…read morecompletely failed to live up to the reputation and standards the dealership claims to represent. On Monday, March 9, 2026, I visited the dealership with my mother to look at a 2020 Mercedes-Benz GLE that we were interested in purchasing for her. We worked with a salesperson named Keith, who showed us the vehicle and took us on a test drive. After the test drive, my mother decided she wanted the car and we clearly communicated to Keith that we were ready to buy it. He even congratulated my mother on the purchase, which gave us every reason to believe the deal was essentially secured. Because it was already past the dealership's closing time, I told Keith we could return the next morning to finalize everything. He agreed and told us that would be perfectly fine. The next day (Tuesday), I sent Keith all of the information he requested so we could move forward with the purchase. Hours went by and I did not hear back from him. I finally called around 5:30 PM, and Keith told me they were conducting a hail drill and that all vehicles had been moved inside, so he could not access the GLE. He said we would have to finalize everything Wednesday morning instead. Unfortunately I could not personally go Wednesday, so my brother took my mother to the dealership on Wednesday, March 11 to complete the purchase. That is when we were told something shocking: they could not sell us the vehicle because someone had supposedly placed a deposit on it the previous week. This makes absolutely no sense and is extremely frustrating for several reasons: 1. We spent three days working directly with Keith about this exact vehicle. 2. At no point did he ever mention there was an existing deposit on the car. 3. He allowed us to test drive it, told us we could buy it, and even congratulated my mother. 4. Because we believed the purchase was happening, we passed on other vehicles we were considering. If there truly was a deposit already placed on the vehicle the week before, that information should have been disclosed immediately on Monday before we ever took a test drive or discussed buying the car. The situation ultimately wasted several days of our time and created unnecessary frustration for my mother. What makes the situation even worse is that we did not receive so much as a courtesy apology from management for the confusion and poor communication. For a dealership that markets itself as a premium luxury car buying experience, this level of professionalism and transparency is extremely disappointing. Whether this was due to poor communication, disorganization, or something else entirely, the end result is the same: our time was wasted and expectations were set that the dealership could not fulfill. I hope Park Place Motorcars Dallas takes situations like this seriously and improves their communication and sales processes so other customers do not have the same experience.

Dallas Auto Group - car_dealers - Updated May 2026

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