We had a genuinely fun and enjoyable experience purchasing our GX 550 Overtrail Plus--something you…read morealmost never hear when it comes to buying a car. Our friends referred us to David Keilson. the night before and suggested we give him a call. We reached out the next morning, asked if he had a GX 550 available, and from there, everything moved seamlessly. When we arrived, David greeted us, had the vehicle ready, handed us the keys, and simply said, "Take it for a drive." We had visited two other dealerships prior to this, and not one of them offered that level of trust or ease with a test drive. After our drive, David took the time to ask about our experience and walked us through the benefits of purchasing from Sewell. Before leaving, David and Jan also walked us through the technology in the vehicle, making sure we felt comfortable and confident with all the features. Since our purchase, we've returned for car washes, and both David and Jan have made a point to say hello and check in to ensure we're still happy with everything. We've had the best experience and will absolutely be back to work with David and the team at Sewell again.

First - Joseph is great. No problem there…read more Vehicle sat ready for over 30 minutes within sight of where I was sitting. I had to go to service desk and request to pay and get my vehicle. Melanie M. & Luis R. checked me out. Melanie appeared to be training Luis. She couldn't be bothered to stop looking at her personal cell phone to do her job. She did apologize, but then went right back to looking at her phone. I did fill out a survey card - I did see they stapled it to the invoice. Knowing it could easily be taken off... I made sure and took a photo of it. Unfortunate for your company to have someone like Melanie M. on your staff. Then - No one was available in the bay to get my vehicle. So I got in my vehicle and left.....

Got a great deal, well below MSRP with excellent service. Attention to detail is superb.read more

I financed a 2018 Honda CR-V Touring from this dealership in April 2026, and I am extremely…read moredisappointed with the situation I am currently dealing with. In July 2026, only a few months after financing the vehicle, I began experiencing significant issues. Multiple warning lights appeared, the vehicle had difficulty starting, and I experienced problems with acceleration while driving. On multiple occasions, I had to pull over and restart the vehicle before I could continue driving normally. This was particularly concerning because some of these issues occurred while I was driving in traffic. The symptoms eventually stopped occurring, so I did not have the vehicle inspected at that time. However, on September 30, 2026, the issue returned and has now progressed to the vehicle cranking but not starting at all, with the warning lights appearing again. I have documented the issues and have also filed a complaint with the National Highway Traffic Safety Administration (NHTSA) because of the safety concerns involved. I have contacted the representative, Mr. Jeff Baez, who originally sold me the vehicle to make them aware of the situation and to ask what assistance may be available. At this point, I am waiting to see how the dealership responds. I understand that mechanical issues can happen with vehicles, but given that I financed this vehicle less than six months ago and began experiencing significant problems only a few months into ownership, I believe the way the dealership handles this situation is extremely important. I will update this review based on the dealership's response and the outcome of the situation.

10 STRS!! DFW Auto Finance is the greatest place to have…read moreyour vehicle maintained. This is a used auto dealer with his own shop. These guys are really great! Fair prices, honest service, the best in the business. Fadi, the owner, will take care of all your needs, no matter what. He is honest to a fault, no kidding. I drive from Royse City to see him, and my family does the same. We all love Fadi and his guys. Really happy to do business here and I highly recommend his services. Thank you, Fadi! Sincerely, Dave Russell and Family

On 3/5 I purchased a vehicle here. I returned 2 days later because the check engine light came on…read more Instead of informing me of what the issue was, they cleared the code and said it was nothing to be concerned about. I knew that was not true. The next day the light came on again. This is when I'm told it was a bad O2 sensor. We're going to order one and call you when it gets here, is what I'm told. This never happened. 6 weeks later I no longer have a vehicle and I'm out of $7000. DO NOT PURCHASE FROM THIS DEALERSHIP!!

These guys have been so helpful I cant even stress that enough. They helped me with my beer bike…read moreand my rickshaws! My business can continue. I highly recommend First Motors. These guys are truly Godsent.

Great service, great prices. Rob is upfront and is very trustworthy. I've bought my last two cats…read morefrom him, and am happy to refer my friends.

I bought a car for my wife here about a month ago and had a great experience…read more I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people.

Absolutely terrible experience. Purchased my trade-in with no issues, but that was about it. TDLR:…read moreCustomer service was terrible until a manager got involved, salespersons don't care about you after you give them your money. CarMax will work to max out your warranty. Sale (2 out of 5 stars): Benson (Salesperson) was quick to sell the car and get financing which was great, however stated I would be paying $408/month for my purchase-- calls the next day (when I go to pickup the car) and states it's $458 a month! ..WHAT!? "Oh that;s with the gap insurance and the Maxcare extended warranty (which I stated I did not want)... So I stated I did not want it, and instead of okay it was "Oh WOW... May I ask why you don't want it?" ... I just don't! Then he goes on to say how many people use it for major repairs (which brings into question -- are you stating Carmax sells POS cars that need to be replaced anyway?) ... So then he says, well then gap insurance... Don't want it... so now its down to $388 a month. So I go and sign the paperwork to pickup the car. That part is done. Customer Service (1 out of 5 stars): I notice when I pull off the lot, my USB hub under the A/C controls don't work. I call the service department and am unable to get thru due to an AI answering service. I call my sales person and he (Benson) tells me "Sorry, I cannot help get you connected to service, once the customer buys the car, we have nothing to do with them" ...WHAT?! So much for customer service. You got your money from me, why else would you show an interest in how you earn a living?? ... I had the call on speaker and even my coworker was like WTF? Terrible customer service. Maintenance (1 out of 5): I bring the car in on Saturday AM, service for cars is only Monday to Friday. So I end up calling, earliest appointment was 4 days later 8:30am. So I take off work to get the car to Carmax. (Thursday 8:30am)... I call Friday after lunch time, they still HAVE NOT touched the car to see what the issue(s) are with it. I call at 6pm right as they close and they stated the car is in their "off lot" to go to the dealer Monday AM. I assumed the car was at the dealer. I call the following Thursday afternoon (7 days later), Carmax service supervisor (Fradonna) stated the car is at the dealer with no update. So I called the dealer and THEY DID NOT GET THE CAR. I called another close dealer and they did not have the car. I take the next (Friday) morning off work and drive to carmax. MY CAR WAS SITTING IN THEIR LOT FOR 8 DAYS!!!! ... They told me it was at the dealer, and I parked right next to it. I go to the Ford dealer with MY car so I know it's actually at a dealer, and Ford stated that Carmax is not very good with claiming items in their warranty and payment would be an issue. So I went back to Carmax so they can bring it to the dealer (hopefully) and I can still get a loaner vehicle. I go back and speak with the manager (Wesley) who stated he would ensure the car is bright the same day to the dealership. I got the call later that day that it was at the dealer and I called the dealer to confirm, which it was there. The following week, I called Ford for an update (which WHY AM I, THE CUSTOMER DOING THE JOB OF A SERVICE TECH/MANAGER ON A CAR CARMAX IS RESPONSIBLE FOR????).... And they needed a part for the car where total would be $1400 or so. I called the manager and it was only when I told him that I would be out of town, did they put pep in their step because they didn't want the loaner vehicle to be at their airport for 2 weeks (not mentioning the fact my car is still at the dealer...) ... so that got approved and I finally got the car back with no issues. I had the car for 4 days, and it was in the parking lot at Carmax for 8 days (only on Day 8 did it go to the dealer because I drove there and raised the issue).... Absolutely ridiculous service. I would NEVER do business with Carmax again, nor will I recommend them. Scammers who want to max out your warranty and screw you over as a customer. They care about you until they get your money

Michael Sierra always goes over and beyond with his customer service. He's always extremely kind…read moreand knowledgeable. The truck got washed which was an added plus. The tires look great. Truly appreciate this type of service.

Service was better than expected. Service advisors that advise and not service advisors that just…read morefill in the blanks on service forms,. Need more time to see how results are?

I went to Hinga's with our company van. I thought it my van wasn't going to run again. But,…read moreHinga's shop made it happen. Top service from the moment I walked in. I got my van towed to the shop by a towing service they suggested. Then the called me immediately with a quote, very reasonable and delivered a repaired van before expected time. They are honorable, respectful, sincere plus they do great work. I strongly recommend this Dallas classic Auto Repair Shop!

Technician are very knowledgeable. I'm a old tech that doesn't work on autos any longer and they…read morecorrected everything that needed to be addressed to get my auto running like new. They fixed what I already knew so this is proof to me that Hingas is trustworthy. Great work.

I've exclusively used Ross Auto & Tire since I moved to Dallas over 10 years ago, and they've…read moreworked on two different vehicles of mine (350Z & BMW X3) as well as my wife's car. They have taken care of everything from regular maintenance items like brakes, oil changes, state inspections, and tire work, to more indepth issues that needed full diagnostics and repairs. After dozens of transactions, I've had nothing but amazing experiences. Easily the best value in town, and customer service so good that I've come back all these years.

I was charged $95 to have my car battery replaced. I brought my own battery from Autozone (Autozone…read morewasn't able to change it). $95 is way too much, but I was desperate. He originally quoted me higher but went down when I commented on the insane amount. He was not very friendly either. It's probably an okay place for a state inspection, but I wouldn't come here again for anything else.

So this review is for Stephen!…read more Literally hands down amazing! I bought my first Mercedes after years of owning Lexus and some play cars on the side. When I first bought the car I was so dang excited and hyped to be that B but Lawdy. Every so often there was an issue that high key got annoying (the review gets better I swear) and loaner cars are so hard to get. Initially I was partnered with one service manager that was nice enough but was not good at updating me, didn't seem to care much, etc. honestly it felt like because I was in a GLE and not a G wagon that I wasn't as much of a priority. Who knows the real reason. It I decided on my own the next time I was to go in I was going to schedule it with a different agent than my normal guy. Well that's where Stephen came in. Lordy it felt like a whole different world. The same issues of loaners being hard to come by BUT the empathy and compassion for the situation he had really made me not as annoyed. Found out we are born on the same day so maybe it's a virgo thing but I def was impressed! Now what happened next REALLY set him apart. The other day the air tire pressure notification came on so today I went to get them filled. I didn't reach out and just did a walk in because it's a simple fix (that I'm too lazy to do myself #IknowIsuck) well it looked like he was walking into work when he passed by my car; the second he recognized me the concern he had on his face... that right there showed real care and empathy. I reassured it was just tired pressure but ugh, that care means the world to me! If you're getting serviced at this Mercedes go to Stephen! Request him, do what you got to! Truly a delight to work with!

I purchased a vehicle from Park Place Dallas in May 2026 and days later requested to cancel an…read moreaftermarket add-on product. For nearly four months (June, July, August, and now late September), I have been aggressively trying to get this resolved, but their post-sale customer service is entirely non-existent. My salesman wouldn't return phonecalls or emails. After weeks of frustration I got a manager who seemed to prioritize my issue and 2 months later my lender has yet to receive the signed paperwork. They are incredibly attentive when they want your money to buy the car, but the moment the deal is finalized, they completely ghost you. Avoid this dealership if you value customer service and accountability after the sale.