I have always used my local Greulich shop located close to my house but this week we had an…read moreunfortunate problem with my son's car and ended up bringing it to the Greulich location in Fountain Hills. I have done customer service my entire adult career. The manager Barry at this location provides customer service second to none. Very compassionate and always looking out for his customers. I did not end up performing the recommended repairs at this location after the diagnosis determined the repair was not in our best interest due to the value of the vehicle and continued problems with the vehicle itself. Our Nissan Juke was the problem not this shop. Thank you Barry for making sure our teenage son received the same top notch service we enjoy at the Greulich Deer Valley location.

If I could rate this place 0 I would. Mt son brought truck in for an alignment and they said all…read morethese things were wrong with it and those things were just fixed. They were trying to get $2400 from us. Today my friend went in for an oil change and they added all these washers to parts that didn't need them. His AC went out and radio stopped working and everything was fine previously. He went to another mechanic and they said some one messed with your vehicle. This is awful awful awful. What a rip off. Terrible way to do business. They should be shut down.

I cannot say enough great things about this place! My car was in his shop during Covid and despite…read morethe world shutting down he continued to communicate and went to town batting for me with my insurance company, which I could not appreciate more! If anyone is looking for a mechanic that is honest and produces work that goes above and beyond this is the auto whisper!

I have always had a good repair service here and it was great being able to make a reservation so I…read moreknew a week ahead of time when I was having my oil change for instance! They are very helpful

I took my 2011 Honda civic to Stephen Hank, as it needed a full major service. I have used his…read moreexpertise before. He opened the hood, after a while, gave me an estimate of cost. Then as a courtesy, as I live close by, drove my car home, so he dropped me home first. So, I can't say enough great things about Steve. The list was long, of what he worked on. I was even able to pay over a few days, thanks to Steve's kindness. The cost for Steve, actually, went over in price, but he was sincere in giving me a discount, and ate the extra cost. He even returned the car to my home, when it was all ready. He got a ride back, from his wife. Who does that wonderful service for a senior? I am 73 years young If you want honesty, professionalism, great work, kindness, and so much more, then you MUST go to Car Guys of Scottsdale. Ask for Steve Hank, he is the best in the business, he is fantastic with ALL vehicles. You can thank me later. I will tell everyone and I won't go anywhere else. Linda

They maintenance all my cars, couldn't be more satisfied with all aspects of this business. They…read moretake their time and explain everything to you, and they don't try to push services on you that you don't need. Won't go anywhere else in scottsdale for my mechanical services.

Brought my 2002 Chevy Tahoe here last week after an accident that left my front end needing repair…read more Started out messaging with Kat to get a generic quote for the work we assumed would be needed. Kat was super quick with her responses and was very knowledgeable about the vehicle and process for repairs. Dropped off the vehicle with Kat at Altra and heard back less than 24 hours later on the assessment outcome. Unfortunately, the accident had left some damage to the truck frame itself, which could not be seen until break down of the vehicle. While I'm sure sharing this outcome with me was just as unfavorable as hearing the unfortunate news, Kat was extremely kind in letting me know options I had as I shared I am not a car-savvy lady. She went over all possible options and gave me some extra time to think about what I wanted to do moving forward. Ultimately because of the age of the vehicle, it was not worth putting the money in to fix and ended up selling it to part out. Even with the unfortunate outcome (due to the accident), I would 10/10 recommend Kat and her crew over at Altra to anyone who is needing repairs. She was fast, honest, knowledgeable and did everything in her power to ensure the right decision was made at the end of the day. I am extremely happy with the service I received at Altra and would absolutely come back again for future needs. Special thanks to Kat- you made an extremely unfortunate event the best possible experience it could have been and I thank you endlessly for all you did. You are an absolute ROCKSTAR!! :)

There is nothing worse than getting into a car accident (especially over the Holiday's)…read more My first phone call was to Altra Collision. They arranged for a tow truck for me too! At Altra you will receive exceptional service. Period. I dealt with the Owners...Kelly, Casey & Roger! They could not be more helpful, caring, communicative, & efficient throughout the entire process. Although I knew it was impossible, they got my car back to me one week! Best Christmas present ever! Their professionalism & quality of work is unsurpassed!! Thank-you Altra! My car looks brand new!

I recently backed my car into a tree trunk and caused some damage to the bumper and surrounding…read morearea. I elected to take it to Carstar since it was one of the State Farm Select Service collision repair shops in the area and because of the outstanding customer reviews on Yelp. I was not disappointed. Grant, whose business card lists him as an Estimator, was with me every step of the process. He welcomed me to the business, examined my car, discussed repair issues with me, and arranged a time for drop off and pick up since I was going put of town on vacation. I dropped my car off, went on my trip, and picked the car up when I returned. The car looks good as new! The body work was done and the car was thoroughly washed and cleaned and ready to go. Grant texted me during the process to make sure I was informed of progress. He was excellent! I depend on Yelp reviews when having to deal with choosing between unfamiliar businesses. I was comfortable choosing Carstar due to the rave reviews from Yelpers. Add me to the list of customers who enthusiastically recommend this as a place to have auto body work done.

These people are scammers. I took my bmw here after a fender bender. Seems like a simple bumper…read morerepair right? Wrong. They give me my quote and I drop my car off they anticipate it taking about 2 weeks to finish cool. I call them asking for updates after it had been almost a month and they tell me that the OEM headlights that they ordered came in broken and were on back order until December. So they recommend after market headlights as this was in September when they told me. I don't get headlights on my car that came in for a broken bumper for 3 months! Then I get my car back and everything seems fine until i notice there's a water leak in my headlights and then one of my bulbs goes out. I go to change my bulbs and messed with the conversion kit and got the wrong bulbs so i go back to carstar for them to tell me which ones i need to get. They tell me and I order them mind you they are of no help at all getting this fixed they told me they would reach out if it gets approved to fix by insurance and they never reached out I had to call them 2 weeks later after not having headlights for a months and zero help from these people. So i ordered the kit and put it in the car myself very simple unlike what Mike was saying about how complicated it is. Fast forward to about a week ago one of my headlights goes out again and at this point Im convinced it's because they didn't put the headlights assembly in correctly. As the bulbs haven't even been in a month and my headlights fog up anytime the car gets washed or is in rain. I decided to look at my invoice from them and do some research turns out these people never ordered the OEM bmw headlights and still charged it to the invoice along with lying to me for months about what is going on with my car saying that the headlights came in broken and were on back order since my car is 'rare' when they never even ordered it in the first place. These headlights cost $900 per headlight. I called the bmw shop they said they it from on the invoice and they hadn't sold the part since 2022! At the very bottom of the invoice they charged me $165 for aftermarket headlights and conversion kit in the miscellaneous repairs. These people are scammers and idiots that don't know how to work on cars take your business elsewhere unless you want them to use you to commit fraud along with holding your vehicle for 3 months! Horrible service from these people and also since my car sat in their shop for 3 months on a lie my starter went out and that was a nice extra $500 for something that wouldn't have happened at a body shop that's going to charge an arm and a leg for a simple repair you can do in your garage had they actually done their job.

I had a great experience with Raintree Auto Body, especially Trevor. I brought my car to them after…read moreother shops had already attempted the work and couldn't get it right. Trevor really went to bat for me, listened to my concerns, and made sure everything was handled properly. The work turned out better than what any of the other shops were able to do, and I really appreciate the time and effort Trevor put into making things right. I would absolutely recommend Raintree Auto Body.

Yes very professional. Overall great experience. Would definitely use them again. No complaints at…read moreall

Beemer peeps - come here ! I'm on my second BMW, and…read more I have been to several shops in my time. This is the place to go ! They know BMW - Brian and Trinity speak the language without speaking over you. They take complications and find the best path for success. Brilliantly diagnosed, and they explained my options and issues in a language that I understood. Trinity and Brian "get" it :) Just straight up trust and good ole fashion customer service. My 745i had multiple wounds, and she's running like new, at a price that was fair and reasonable. It was awesome !! Rare to find a shop, Let alone a BMW shop, that keeps your best interests at heart. Go there and know you are in good hands. 5 stars ! - and 2 gold hearted people.

My Car has been there for over a year. So many excuses why its not done. If you guys cant fix it…read morethen just say so and ill find someone who can!!!

Same day service. Saved me a thousand on an a/c repair. Couldn't have gone any smoother. Thank you…read more! Highly recommend

Great shop! I arranged for my son and his mother to take his car in for AC repair. They quickly…read morediagnosed the issue, promptly contacted me with a more than fair estimate and performed the repair in a timely manner. They were also able to take my payment electronically so drop off and pickup was a breeze since I wasn't there in person. Will definitely be recommending Joe's to my friends and family and will be back myself if and when the time comes! Thanks Joe's Auto!