This dairy queen overall made some good food. I ordered a burger with fries and a blizzard. Thankfully nothing was missing from the meal and the food was delicious. The burger tasted good, fries were crispy, and the blizzard was obviously delicious. The service overall was good as they did make my meal on time and the employee was overall nice too. As for ambiance it could be better as this dairy queen is part of a gas station. So that makes it a bit frustrating to go in when it's not just a DQ by itself. Don't recommend doing drive thru as it is a weird design. But I would still go for the food and blizzards. Convenient and easy to get to and food is good. But not a fan of the location of this DQ. read more

The people who work here are fine but I paid $17 for 2 mini blizzards and 1 small that had almost nothing in them. This happens more often than not. I stopped going to Culver's for ice cream for this reason and now I won't be going to DQ either. I pay too much to receive Oreo dusted ice cream. read more

On Wednesday, Oct. 2, 2024, when I walked in for my first time for an ice cream cone about 5 PM, I was the only customer. The unhelpful man refused to take my order or let me order it thru the drive thru window which I could easily walk to. Instead I had to drive by the order sign and wait about 10 minutes behind the new customer I had warned about no service inside. If this is the way they are going to treat customers, I will never return and will tell my friends. read more

Good food and fast service even after normal day hours. The cheese burger was well cooked and it was indeed "fast food". The place was clean and I did not have time for an ice cream sundae. I will try next time. Its worth stopping by. read more

I think Dairy Queen as a whole isn't quite as good as it used to be and not nearly as good as I recall when I was a kid. This particular location is inside of a gas station. Location itself is clean and easy to get to, but the ice cream has gone downhill. My wife and I were camping up in Prescott and she suggested we stop for a tasty treat. Got gas in our truck and went inside. I went with a chocolate malt and she went with a Reese's Blizzard. My malt was meh. Malt powder wasn't mixed in very thoroughly which left chunks of frozen powder scattered throughout my ice cream. My wife's Blizzard was also kinda meh. At no fault of their own, we reside in Peoria and if it's any consolation the DQ here sucks, as well. I'll give them 3-stars because our order was correct (after double-checking with us) and the location itself is clean. Cost us $10 and I think this reiterates that the franchises as a whole leave a lot to be desired. Not sure I really have any incentive to go back. For $10, I'd rather go to the grocery and get a couple of pints of real ice cream and call it a day. read more

Dairy Queen Grill & Chill - Chocolate Malt - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

Short version: Complete opposite of my last review from about 2 years ago (1 star). Great customer service through good, personable associate/customer interaction. Nearly 3 weeks ago, I went to DQ with two important guests (children). I was going to place my order at the counter with Collin, starting with my mini blizzard order followed by the kid's meal order. Collin explained that if I were to order the kid's meals first and the blizzards separately afterwards, I could use the 50 cent coupons attached to the kids meal bags. He told me about how he was familiar with how expensive it can be to take families out to eat (plus a few nice personal details that I'm omitting to keep the review brief) and wanted me to save money. This was a huge, kind customer service experience that is above what not only what should be the standard of customer service in this industry but in par with the kind, small-town atmosphere that represents the community in which this DQ does business. The food was great (chicken tenders, fries), the blizzards were awesome (cotton candy and brownie dough). There's a McDonald's across the street from this DQ and, in all seriousness, I'd rather have a large order of fries HERE instead of McDonald's. I spent over $27.00 in at DQ this day and it was money well spent. No complaints and truly a polar opposite experience from my last review. Thank you, Dairy Queen. Please let Collin and his team know that they did a great job. read more

Good food and good ice cream with lots of different flavors.Diffrenet items change all the time.

You know the "saying" about a fast food joint at a gas station usually being sub-par for that particular chain? The DQ in Prescott, AZ on Willow Creek epitomizes that. The food wasn't bad, per say...standard for a DQ. But...1) the window girl (around 1pm on 05/31/2020) had their mask under their chin; 2) they charged $2 for little pup-cups (the PV location didn't charge at all); and 3) the wait to order AND receive your order confirmed that DQ definately doesn't mean Damn Quick here. Avoid this location and go to the PV one, or go elsewhere. read more

I love the ice cream they use here. I got the cookie dough blizzard, and the chocolate ice cream they used was so amazing. This is just a great Dairy Queen. The service here is kind of slow, but when you get the ice cream you forget about it. read more

Took 5 mins for anyone to come to the dront counter, although some lazy guy was sitting in an office chair by the drive-through window AND another guy was hovering 10' back in board shorts and long hair playinh around with the rest of the staff. Obviously a worker who was off and interrupting business. No one gave a damn that I was qaitinf to order. Finally a young girl came up to take my order. Took 20 minutes and we were their only customer! read more

The ice cream tasted good, but service terrible. When we arrived the two employees were both helping a younge couple ahead of us. They were also young and they all were chatting and getting to know each other. We waited patiently. When one of them was available to take our order we placed it, paid, then sat down. Minutes later while we were seated, still waiting for our order, they finished chatting with the earlier customers. Then another couple entered, ordered, paid and sat down. Then they were called because their order was ready. We returned to the counter while the 2 employees were now talking and doing side chores. We had to show our receipt so they could recall our order. They called us up for our order, which was not correct. We ate it anyway. I guess they only like serving younger customers. read more

Absolutely disgusting. Took 20 minutes to get a "snack melt" and potato skins. I will submit pictures of the food. It was so gross I seriously wouldn't feed it to my dog. There were dried bits of filthy grill stuck to the tortillas, the chicken was completely dried out and looked like it had been sitting on out all night. It was beyond repulsive. read more

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Weird drive through. The person who opened the slider window may have been stoned. Wife and I wanted 2 dipped cones and we're reprimanded for not ordering at the sign. As I happily pulled away as the person was pushing buttons I glanced over and noticed the order board stashed in a bush across the parking lot. Glad I made the choice to leave. read more

Food was ok.. I mean it's DQ burgers, I'm not setting my sights at outstanding here. What I didn't expect was to wait 20 min for the food when my order of 2 burgers was the only order in. Y'all straight took the fast outta fast food. McD's is across the street. I'll go there next time I'm in a hurry read more

This DQ SUCKS!!!! I went there, couldn't find the order/menu sign because it is out of the way out the window, ordered an extra gravy with my chicken strip basket, got charged for it, and DID NOT receive it with my meal. Waited in the drive through for 20 minutes with nobody else in front of me to get my food. My toast was not buttered, nor cut in half for my convenience. The employees were SO RUDE!! When I asked for a discount or free ice cream, they said there was nothing they could do about it and to have a good night. Didn't even apologize. I work in a restaurant and me tell you, that would NEVER fly!!!! Somebody would be getting fired for sure! Get your act together DQ! You suck!! read more

Since we've been on our trip to Arizona, we've been wanting to try Dairy Queen so we looked the closest one up to our hotel and that's why we came here. Honestly, we were having doubts, since this DQ was in a gas station, but surprisingly it was really good. This little old lady was there, I hate that I never got her name, but she opened up right on time, and the whole time she was busy prepping, cleaning doing anything and everything. She was super friendly and took our orders right away. As soon as she rung us up, she went to the back and started cooking the food, i was surprised she didn't even have a cook in the back, she was doing EVERYTHING herself. When we got our food, which was about 5-10 minutes later, it was delicious. My husband got the Flame Thrower combo with onion rings and I got the Grill burger combo. The food was really good, but we thought it lacked a little spice. A nice touch would've been some jalepeños or some banana peppers, then the food would've been amazing! Overall, the place was pretty nice, the service was great, and the food was very good. If we're ever in Arizona again, in these parts, we would definitely stop by again. P.s. if our "friend" is working on the day you go, tip her, she deserves it, we did and her words were "Thank you! You've made my day!" :) read more

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This location gets overloaded if it has more than one customer. Two times I've been there with a car in front of me took 15 minutes to get a blizzard. DO NOT EVEN ATTEMPT TO GO HERE IF YOU ARE IN A HURRY! read more

Paid very close to six dollars for two vanilla cones. Way too expensive. Now if you're rich and have the money to give away then have at it. I'm poor so my next vanilla cone will be for 75c from McDonalds. read more

So I just recently stopped by on the way home to grab a couple blizzards and a small chocolate sundae for the little man.. well this time, for once, the service was incredibly fast!! But that was the only good thing about it. I ordered a Royal Oreo Blizzard with the fudge funnel! I got home and ate down to the funnel to find out the chocolate fudge that runs almost the entire length of my blizzard was SPOILED. It literally made my tongue tingle and was extremely sour!! We called and wanted to let them know that their fudge was definitely spoiled and needed to be changed so this is what it sounded like. Her: "Dairy Queen this is ***** how may I help you?" Me: "Hi! How are you? I wanted to call and let you guys know the fudge you the put inside the Royal Oreo Blizzard is SPOILED." (I truly didn't want anyone else to experience this and truly was hoping I would at least get it replaced. Not really looking for free stuff but at least a quality blizzard that I PAID FOR) Her: "Okay, thanks for letting us know, we'll change it. Bye!" Click. Me: ?? Wish I could put ZERO stars. I will NOT be visiting here any more. Terrible Customer service. read more

We've never been to this DQ and didn't see the order/menu sign, so we drove up to the window with one car in front of us. By the time we made it to the window there were now 2 cars behind us. The cashier, Mallory, asked us if our order was a blizzard and we said we hadn't even ordered yet. She was kind enough to take our order instead of making us start all over (otherwise this review would be way different). Anyway, we got what we ordered and told them we'll never miss their order sign again. Overall, nice people and great service. read more

We had a good time. My girl ordered the chicken strip lunch for $5 and I got the double cheeseburger lunch for $6. The food was hot, the drinks cold and the sundae was creamy and big. The girls working there were friendly and she threw some lettuce, tomatoes and onion on my burger at no extra charge. Great value. Will be back. read more

Not sure why they think it's acceptable to have a line take over an hour for 5 cars. Totally unacceptable

Me: drive up to order speaker....wait wait. Ok... Drive up to window.....wait wait. 3 minutes pass, Oh look, someone coming out of freezer/locker.. passed by as he looks at me...wait wait... Ok drive around to order speaker again.....garble garble.. Me; can I have a small cone half chocolate half vanilla? Her: sorry can't understand you can you drive to window ( ughh) drive to window, again... at window.. Me: can I have a small half and half cone? And can you give me a cup just in case I have to set it down? Her...btw you have to go thru line to get our attention. Me: I did. Her: here's your half and half cone smashed into a cup. Want a spoon? Me: umm... I wanted a cone... Just a cup on the side, sorry. Her: slams cone into trash (big eye roll) Comes back. Here's your cone.. slams door shut in disgust). Me... Dang, it's all vanilla not half and half... not even going to go there! Me: driving away... Happy customer...? Pfffft! Service Tuesday night 3-21-2017 6:45 pm Absolute worst! Can I do zero stars? read more

Bought two shakes from DQ in Prescott Valley and they were watery. Spent all that good money for nothing.

The service is consistently poor to non-existent. They are always understaffed with one person trying to handle drive through and walk up. I waited ten minutes to order and left. It's supposed to be fast food. read more

I just had one of the worst experiences I've ever had in a Dairy Queen. I usually avoid this particular DQ because of typical long waits but gave it a go. They forgot about my order and after 15 minutes someone asked me if I was waiting on something, "yes, my food and blizzard". I waited 22 minutes before I got my food, asked for my blizzard and had to wait another several minutes. When I asked if I could be compensated for the long wait with a card for an ice cream or something the manager said, I said I was sorry. I was frustrated and explained how customer service works and they asked me to leave and stated they could call the cops if I didn't leave. It was ridiculous customer service, it's a shame I have to put even a 1 star. read more

Decided to go to DQ for lunch and like all fast food places in Prescott they always forget to give me and my girlfriend something that we ordered and paid for. However this time they completely messed up our order. We ordered a #2, Kansas pulled pork bbq (NO ONIONS)combo and a large cheese curds with ranch. 5mins go by and the cashier comes up to us saying they are out of cheese curds and if we would like to substitute it for an order of onion rings because they were the same price or she could refund me the money. I decided to substitute it for the onion rings not knowing until later (before leaving)that a large order of onion rings is around $3.49 and the large order of cheese curds is $5.19 plus $.25 for the ranch. So we get our order and the Kansas pulled pork has 2 big ONIONS in it and the French fries were replaced by 4 Onion rings. We didn't get the ranch and we didn't get the fries for the pulled pork meal until I asked for them. When we got the French fries they were over salted as you could see large globs of salt when scraping it off the side of the French fry tray. We didn't eat those, got ripped off from the onion rings and never got the ranch. So in total DQ owes us 1.95(I gave them credit for the large onion rings even though they ripped us off there). They can keep the money and I don't want any more food from them(afraid they'll mess with our food since you can't see where they prep the food). But as a result we will never come back to this DQ location. **I will post a picture of the receipt and the 2 large onions** You do not get your moneys worth and the employees need to be retrained and all Prescott fast food employees need to be paid less than minimum wage as they don't care about the product they serve or their customers. Compared to the paramedics here who get 11/hr, went to school and actually care about people. I think Arizona needs to rethink about lowering the minimum wage to something less than the $10 it is right now. These unskilled rehabilitated druggies do not deserve anything near what a trained paramedic earns. read more

Dairy Queen Grill & Chill - No ONIONS!!!!!!! - Ice Cream & Frozen Yogurt Near Me - Prescott, Arizona

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Nasty place, 20 minute wait for 1 sandwich, and the food was definitely not worth the wait!

We are being generous with one star. We wanted a banana split and they were out of bananas. So we ordered an ultimate chocolate blizzard. They gave us a mini and realized we ordered a medium. Rather than making a new blizzard they integrated the melting blizzard in with new ice cream. It was so runny. They didn't flip it over and put it in a large cup to prevent spillage. I also ordered a small strawberry sundae. It was more like strawberries a la mode. There must have been a full cup of strawberries in there. The last mistake with our order was they gave my son a strawberry sundae instead of chocolate like we had ordered but he didn't complain and ate it anyway. While we ate our ice cream we watched several other patrons get the wrong orders. read more

Went to have lunch and we ate inside. 2 disappointing factors 1 is the black hair girl spends to much time on her cell phone instead of helping customers. 2 the tables were so disgusting that people were wiping the tables down with wet paper towels that they were getting wet from the coke machine. One table looked like it had dried snot smeared on it . I will be calling the health department so people don't get sick. read more

I always have came here I am a Germer phobic and everything is just gross in here they need a health inspector (sorry about my punctuation) but it's just plain filth in there and when there is like 2 cars in front of me they take forever I was there yesterday and I sat there for a good 15minutes and I saw the person in front of they handed that person our meal! So they gave it back and we got our meal and the lady was so rude she gave us our meal and then just threw the change at us and it fell and she just closed the window!! I know that Dairy Queen has always been slow but I don't know how rude they could be and how filthy it could be! Do not go here unless you have all the time in the world and like rude people read more

I love the ice cream sundaes and blizzards. The dipped ice cream cones are a great treat. Strange drive thru. Stop by and try. Military Discount offered. read more

I will never go back. The last 4 times I have gone either the ice cream machine was down or the cash register wasn't working or the delivery truck didn't show up. Every visit was on a Friday night between 7-8 and the staff was young, very very rude, laughed about it and made comments about how the got to go home early now. If I could give negative stars I would. read more

We were excited to find out that we had a Dairy Queen close by. But, we were disappointed that this location uses ICE MILK for thier Blizzards! Yuck! read more

Love this place way better then Prescott valley most the time I come in its the same girl always remembers me and most time I don't even need to order she has it down great work read more

Oh lord where do I begin. Should I start with the shitty service or the shit ice cream. This story begins around 8:30 PM on a quiet Saturday night. I was watching a football game with my girlfriend and began to ponder on some ice cream. So I got up from the couch, opened the fridge, and no ice cream. I was scared, frightened, didn't know how to control my anger. But then and there I realized there was a Diary Queen right down the road. I jumped for joy up and down. I slipped on my fuzzy shoes, turned off my Wii, grabbed my keys and ran out the door. On the way over I realized the fright had tuned into joy after all. Once at Diary Queen I was skipping inside having many pairs of eyes starring at me. But, I just said to myself YOLO. I ordered my favorite and most delicious ice cream at Diary Queen. Some might think this is where the story ends, with Andrew holding his ice cream. PLOT TWIST. You're wrong. I waited a mean 30 minutes for my large caramel sundae. After those thirty minutes starring at my cell phone, I heard the voice, your large caramel sundae is ready. I dropped my cell phone on the floor, picked up my head, took a step towards the counter and had my night turned into a horror movie. Right before my eyes I see this glob of shit in front of my face. My eyes are burning I cant bare to look at what these workers made me. I ordered a large and the ice cream barley made it to the top on the cup, I could take a shower for an hour with the amount of caramel in the cup and still have enough left over to send to Africa and end world hunger. So it was there where I pondered to myself, would Dr. Seuss not rhyme his books? Would David Beckham stop scoring goals? Would Disneyland ever close? NO NO and NO. So why have me pay $4.38 for a piece of crap. I didn't know ho to control myself. I realized that I should be the mature one and just leave with no questions asked. So that what I did. I left, went home, and cried. Oh yeah don't go to Diary Queen on 3700 Willow Creek Road. God bless your souls if you are so desperate enough to go it. read more

Ordered a pecan mudslide. "We don't make that anymore" they told us. When we expressed surprise they then asked us how to make it. Why would you ask a customer how to make something? Don't you know your menu? Have you never heard of Google? We told them what a pecan mudslide was made of and what we got was a soft serve mess of what we told them a mudslide had which they then ran through a blender. Unreal. We were so tired of them by then we just left. Never again. read more

I'm giving this place no stars cause every time I go here something is always wrong. I went in today and ordered a chocolate cone dipped in chocolate. First off the girl forgot about it and I was waiting for 10 mins and then I said something and she was all oh yea. Then second she gave me a vanilla cone dipped in chocolate. HOW IN THE WORLD DO YOU GET SOMETHING SO EASY AND MESS IT UP????? Also your employees have no personalitys and there always on there phones. If I could give negative stars it would be negative 10 that's how much it sucks at that place read more

I concur w an earlier review. One star is being generous. Floors filthy. Ordered $5 meal which comes w a drink. Forgot to give us cups. Got cups. Forgot to tell us the fountain drink machines weren't working. Guy behind the counter just shrugged his shoulders. Manager said we could have tea or slushies if we wanted. Can't wait to try the food...so tried the food. Can I take away the star? Fry oil needs changed badly. Line cook brings out our food and his shirt is filthy. Really bad. Brings out 3 of our blizzards with one stuck in the crook of his arm next to his arm pit! One of the blizzards is practically a liquid. Fun times. read more

I grew up eating dairy Queen it was one of my favorite places to go haven't been in a number of years but I have gone to this Prescott Arizona dairy Queen before a couple of years ago and it was okay. this time the ice cream that we got didn't even taste like ice cream it had the texture of almost Cool whip and the taste was utterly disgusting. I tried very hard to choke it down but halfway through I had to give up I noticed that my so calledice cream didn't even melt, in fact an hour and a half later it's still hadnt melted and still looked the same as when I left it unfinished. I took pictures, brought it home to my husband and family and they could not believe it. this is a sham! it's not even ice cream or ice melt! I know the difference I have done food service for 20 years. it tastes disgusting and actually made me sick to my stomach I will never ever go to another dairy Queen again! read more