Non Covid-19 compliant. Three male staff not wearing masks and/or gloves. Not paying attention to the orders either. No manager in sight. Called Friday to speak to the manager. Person said they didn't know when anyone would be around to return the call. Asked about Covid-19 protocol. She said the owners said they didn't have to wear masks or gloves. This Brazier franchise has 7 in the Des Moines metro area. What kind of people instruct their employees not to wear protective gear? Also, still waiting for a return call from Dairy Queen to discuss Covid-19 protocol being done at their locations. I won't be going back until they have sanitized the locations, staff is wearing protective gear and is brought up to Covid-19 standards. I plan to broadcast this information whenever and wherever I can. I think the Food and Safety department should be contacted and made aware of the violations. NOT ACCEPTABLE!!! read more

This place is great! It's got a huge lawn out back for the kids, and good ice cream!!

Wonderful service, great kid friendly environment!! Sad to see it being hit by these hard times.

Have I ever been in this actual location? No. Do I often have one of my co-workers bring me a blizzard from here every time she stops by during her dinner break? Yes! I have always enjoyed Dairy Queen ice cream and the ice cream here is prepared the DQ way because it tastes good. I have never had a problem with an order for a blizzard. This review is solely based on the quality and flavor of the ice cream, not the store itself or the staff members. I will continue getting ice cream from here if my co-worker continues to go! read more

Usually this place is pretty good, but they've messed up our last few orders. Try to avoid going after 6 pm during the summer, especially on a weekend because they're just slammed! They always seem understaffed so you'll be waiting an excruciating amount of time. read more

I enjoyed this Dairy Queen there quick and efficient when taking your orders and making your treats. It has a limited food offering as it is a smaller location but they have great ice cream. The help here is always friendly and quick. Another nice thing about this location is they have a small parking area behind their building with picnic tables that you can enjoy in the summertime. read more

Dairy Queen Ltd Brazier - My wife and I shared a wonderful combo of banana splits they were wonderful! - Ice Cream & Frozen Yogurt Near Me - Des Moines, Iowa

Dairy Queen has really step up flavor game. The Royal Blizzards are my new favorites! Plus who doesn't feel special getting an golden spoon? But other then the royals, the Salted Caramel Truffle Blizzard is my all time favorite. Try this! This location is almost always run by teenagers but they are always polite and fast with getting out your ice cream. read more

The 2 young ladies that are working this Sunday I feel they are doing an outstanding job dealing with a never ending line of customers and such. read more

Recently at 6:56 PM I visited our local DQ drive-thru on Army Post in Des Moines. When I arrived there was one car between me and the order point. They pulled up to the window and the girl came on and said, "please wait." While I waited cars began to line up behind me. After over seven minutes of waiting, I said, "HELLO?" very loudly several times, with no response. I got on my phone, looked up the number and called. I asked if a manager was available. The guy who answered said they were not. I told him that I had been waiting at the order point for over 7 minutes now after having been told to "please wait" and that cars were backed up behind me. I heard him tell the order taker, "there are cars at the drive-thru." She came back on and said, "Can I take your order?" No apology, no common courtesy, nothing. I said, "you asked me to wait over 7 minutes ago!" She quickly replied, "Well, go ahead and order!" It was so rude a tone you'd have thought I was her worst enemy! I placed my order and when I got to the window they were all laughing. I tried to reach a manager at this location via phone several times, but they always said he was unavailable. I wrote the comments on the DQ site and about three weeks later the manager contacted me. Instead of even an apology, he was defensive. He claimed that the staff are "good kids" and that they definitely were "not laughing at me." So to him, the biggest issue was the focus of their derisive laughing instead of addressing the problem and even being polite to offer an "I'm sorry about that." As I stated to them in the DQ web form, I plan to post this experience on the sites I frequently visit that rate businesses so that others are aware of this blatant contempt for customers, rude attitudes and complete disregard for common courtesy with even an "I'm sorry." It was beyond ridiculous and completely uncalled for. I can see why there are no surveys on their receipts like many restaurants have, because the customer is clearly last on the minds of all at this location and possibly others. read more

overflowing, extra generous portions and friendly employees gets 5 stars in my book. read more

Dairy Queen Ltd Brazier - This is a mini!! - Ice Cream & Frozen Yogurt Near Me - Des Moines, Iowa

. They are forgetful, and thoughtless and rude. Anytime I order a blizzard, ANY and pretty much EVERY time I go here there is only little to no toppings at the very top and nothing on the bottom. I also went through drive through and they told me to hold on and have forgotten I was there multiple times. Very rude too, no apologizing at all for making me wait. And multiple times have they forgotten parts of my order. Things better change or they'll be out of business soon with how they treat their customers. read more

The service at this location really sucks! I stood at the counter for a good 15 minutes waiting to pay for a cake I was getting before anybody even acknowledged me. Absolutely horrible service. And when I finally got helped, the girl wasn't rude. No apologizing for the wait or no thank you either. read more

The main issue here is they are super slow many times customers are waiting in the drive through out into the street which is a hazard. But if you go inside it's a longer wait because they focus on the drive through which is super slow lol. The ice cream is good but the blizzards are not concerned sistent. One time toppings are good next your lucky to get any. read more

The people here are just so rude. The food is good just like any other DQ but it's not very clean and a few of the employees definitely need an attitude check. read more

By far, the worst service I've ever received. The order taker was very rude, she pretty much threw my order at me. I had said nothing that would have made her mad for her to treat me like she did. Did not appreciate it whatsoever. read more