I went threw the drive thru today and asked for a small cone because I have a toddler. I even showed the girl at th window how high. A guy gives her this large cone and it's obvious she's telling him what I said. He shrugs and gives me a spoon to knock off the top. Obviously I had a very upset toddler when I knocked part of it off. Simple instructions. It's like they just don't care what you ask for. It was actually kind of rude. read more

If I could give zero stars I would. Went there tonight and ordered chicken fingers. They charged me for steak fingers and I got steak fingers but didn't notice until I got home. Called with my concern and they said the only way that they can fix it is if I drive alllllllll the way back and return their food in exchange it for what I actually ordered. They make the mistake yet I have to pay for it. As slow as yall already are here you have lost another customer. And yes, miss assistant manager Yolanda, you will be getting a very thorough complaint to corporate from me tomorrow. read more

Place is horrible. Mgmt is horrible. Do not come here. They gave my banana split and then make me wait 10 mins for my food. Morons.

Awful customer service. Purposefully ignored at the drive though five minutes before closing. By the time I backed out to go inside, they said "we technically just closed." Yeah, no duh. If you had taken my order at the drive through like you were supposed to, it wouldn't have been an issue. Calling management in the morning to let them know how terrible their night staff is. read more

Zero stars!! Been here many times due to its the only close DQ. Every time has been super slow!! At least 15 mins in drive thru even when we are the only ones in line. Gave us ice cream first and later the food, then forgot the Dude burger which he claimed he didn't hear. So had to wait for that. Ice cream completely melted by time we got home. (Only a mile away) Why hasn't the owner addressed the issue that this place SUCKS!!!! read more

The ice cream is sooooo good here Billionaire Warren Buffett( Berkshire Hathaway) owns it. It's a chain that has been around for ages and even though I have never been a fan of their burgers the deserts rocks. Service has a bit of an issue but that's always been at every location I have been too. Very busy always and 1 of 2 locations within the city limits; normally I can only get my treats while on the road. read more

Dairy Queen - Ice Cream!!!!!! - Fast Food Near Me - Helotes, Texas

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Sorry to say this was the most filthy place that I have seen in a long time. Employees were lounging around while front of restaurant was filthy. Customers were asking for water to dip napkins to clean their table. One employee was tossing ice creams from the cooler in the front of the store to employees in the back. Needless to say not call passes were completed. One of them nearly missed my wife. No apology offered, of course. If their were a manager on site I am not sure what he was doing. Obviously there was no pride in this work place. Disappointed in Helotes. read more

It's been 15 minutes and we still haven't ordered. In of the cashiers messed up on change which made the line become much longer. Not worth the wait. read more

Worst Dairy Queen ever!!!! Tables were filthy the staff look at you as if you're speaking a foreign language when you ask for ketchup. There appears to be no management here or if there is they are not doing their job. Franchise owners or the management need to seriously take a look at what goes on when their not around. Take it from me stay away from here unless you like getting bad service and sitting at a filthy fable. read more

Is very slow and they often mess up my order. I just went and I had to wait like 7 minutes at the menu before I could order. There was another time where I had to wait 10 minutes in line even though there were only around three cars in line. They often get my order wrong also. read more

Drive Thru line went fast however my Husbands and I's burgers were soggy, sloppy, and overfilled with mayo and mustard. I wish they took their time in a reasonable manner. read more

If I could give 0 stars I would. Went in about 1145am and stood at the register for 6 minutes until the girl finally said I can help you. Both employees look at us several times and never acknowledge that we were standing there. No smile, no I'll be right with you NOTHING. If you don't like your job you shouldn't be there. In the customer service industry it is your job to SMILE and acknowledge your guest read more

Bad service not very clean or maybe Also rude just overall a crappy placeWent there and they had raise prices on the menu didn't reflect the past and they didn't care nothing Marceau to say only continue to write because it said my reviews too sure what this place sucks read more

Been here a gazillion times over the past 8 years and yes, it's so slow. Drive through needs an ice cream only lane. I suspect adult supervision is needed too. read more

Dairy Queen ruined my dinner someone get in that kitchen and clean it up it's a disgrace the food is not fresh the fries are rubbery as if they put them in a microwave to reheat them. stay far away from this establishment I am feeling sick. I actually saw the cashier touch someone else's food with no gloves on until the owner starts caring about his business I will never go back!! read more

0 stars! No recommendation. I placed an online order. I went to the door to pick it up. The kids inside came to the door, looked at me, and then walked away. I went around the the other door, same thing. Went to the drive through window and they all started busting out laughing. I just stood there. I just wanted my food that I had ALREADY paid for. They came to the window and said that they had no online orders. I have a receipt on my app. Told them I wanted a manager. The girl came up and said the manager was there, but not anymore (after 30 seconds of me standing there?!). I asked for my food. Everyone in the back was laughing like crazy. I walked away and called and asked for the name of everyone on staff, especially and I quote "the Mexican guy who came to the door and laughed in my face" and they said "oh no! If you are going to make fun of the races of our kids employees here, then BYE!" And hung up on me. Wtf?! Make fun of?! I used it as a descriptive word. Anyone catch my last name here?! I called several more times and no answer. I'd LOVE to just get my money back, since I didn't ever receive my $35 worth of food. Thanks. read more

This is such a terrible place to come to. The people here have no sense of urgency. The drive thru was sooooo slow. That was probably the worst part of the whole visit. It took 20-30 mins just to give my order, and then another 15 to wait to get my order. And if someone is ordering a large meal before you, forget it....it will take forever to get your order! I don't think I'll ever be coming back again. I got the chocolate dipped cone and it tastes so good, but presentation was really bad. People that work here need to know how to do the "curls" on the ice cream cause hello that's what Dairy Queen is known for!!! That's what makes me so aggravated! I've been to other ones and they look fine, but at this place it comes out terrible!! I don't think I'm ever coming here again. I didn't want to give this location any stars, but I have to. read more

I ordered a dr. Pepper at this dq earlier and when i got to the bottom, there were eggshells in it that i accidentally sucked up. I opened the lid to inspect it, and t he re were two flies in my drink!! I dont know if this was purposefully done, but i was not rude to the employees at all!! Never going here again! read more

Dairy Queen - Bugs and eggshells in my dr pepper - Fast Food Near Me - Helotes, Texas

Not a huge fan anyway but needed a quick bite. Took forever. Still waiting. Typing this at the window. Last time I stop here.

This is the most HORRIBLE Dairy Queen ever! The manager is just plain careless and should not be managing an establishment. The service is beyond slow, the restaurant is always a mess, bathrooms out of order, rude employees, always out of products, and when updating the manager with concerns he says "it's not my fault". If I was a health inspector I'm certain this would not have been his response to my concerns. I was absolutely surprised to see so many others on this site with the very same concerns I have. I will never go here again and actually feel bad for the owners of this franchise to have representation such as this for their establishment. Awful treatment to customers! read more

I frequent this location because it's Helotes and the only drive thru burger place actually here. The woman in the drive thru is always rude and short tempered but nbd, and the wait is always ridiculous, but hey don't go if you don't have time right? Well today I found a hair in my burger and was like :( but we are all human and mistakes happen so I called and just asked for them to remake it. The employee of the phone goes "okay just bring your receipt and I'll have it remade" okay, kind of inconvenient but I'm hungry and don't want hair burger so I'm down. I get there and the manager takes it upon himself to come out and imply I'm trying to steal a three dollar hamburger, because I only brought the receipt and not the hairy burger. After being a complete butt he gives me the burger, but now I feel like poo right because he made it a nasty experience. So I go all the way home again collect the burger and take it back. I tell him that if it's required they should say bring the receipt and the hair burger back so we can give you a new one. He then proceeds to laugh and say people lie all the time and he'll apologize if it will make me feel better. Well it didn't, and you're rude. Lived here for 15 years but you can keep your hairy burgers and your attitude and your two star review. You obviously know what you're doing. read more

I have been to this location a few times and it's always been the same. Kids working slowly and not providing top quality service. Customer service here really sucks! You can't even get a hello, welcome, thank you, or goodbye. They will basically take your order take your money and give you your food after what feels like a lifetime. Ido not recommend this location read more

The service is terrible if I could give no stars I would, I can't explain how bad it is. Me and my boyfriend came here to get lunch, we sat at the order menu for 20 minutes when she finally took our order. There was maybe 3 or 4 other cars in front of us. Terrible service. Probably never coming here again. read more

Slowest service ever! Employees have no initiative to work and management doesn't seem to care either. Does it really take 30 minutes to make a blizzard? read more

Update: Nothing has changed. Be prepared to wait at least 20 minutes in line. Been there 3 times in the last 3 months, they are always out of tacos. The employee sounds like a broken record "Sorry we are out of tacos" In a monotone voice. Not rocket science - either order more or take them off the menu. After reading these reviews, "Out of tacos" "Out of waffle cones" and "Out of hotdogs" One has to wonder if management is clueless on running what could have been a very lucrative business. Lastly, and the most aggravating of it all- if they are out of what you want and a car pulls up behind you, you are stuck in the 20-25 minute line. There is no pull out of line option. Yeah, never again. Steer clear from this Dairy Queen, it's horribly mis-managed. read more

I've just about had it with this particular Dairy Queen. Service is terrible and extremely slow. What has filled me with rage are the terrible quality of Blizzard's they make. I constantly get a cup with some liquid ice cream in it that overflows in my car rather than the thick ice cream they advertise. When I order a blizzard with chocolate only the top quarter of the blizzard is chocolate, the rest is just plain vanilla ice cream. My last visit to this Dairy Queen is definitely my last until they get managers who care about service in quality. Right now it's just a bunch on kids working the store who really don't give a damn. read more

This location is seriously slow. Even though there isn't a lot of customers in the store, you will wait at least 10 minutes for your food. I can't even say it's because there's young kids working because they look older or at least old enough. I mean the food is good when you actually get it but the wait is just too much. read more

One car in front of us in the drive through and we've been sitting here for 20 minutes. Once you enter the drive through here and another vehicle follows, you are trapped! I finally paid my $3.00+, got my order and asked the teen employee why they didn't ask customers to pull forward. I was told it was against policy. Won't be back. read more

I recently visited this DQ with my kids and it was a mix of pluses and minuses. First plus - buy one blizzard get one for $0.99 (any size too!), that's a BIG PLUS when buying ice cream for the whole troop! Another plus - our food was brought to our table super hot! Fries should only be served hot! Big minus - dead bugs on the window sill. I know they clean the tables, I wish they'd take the extra time to thoroughly clean the benches and window sills as well. There should never be dead bugs right next to customer seating! While the place is nice (looks newly remodeled) it will forever be known in my house as the DQ with the dead bugs! (BTW, the 99-cent deal runs through end of March) (2.5 stars rounded up to 3) read more

In addition to being the slowest fast food in the city, I almost broke a tooth on what they told me was a burger. It was burnt beyond recognition so I am not quite sure! This place is the pits, their food is awful, their service slow and no telling if they will ever get my order right. I will drive the extra 10 miles to get a decent burger. read more

I visited this location 4/1/21. This was absolutely the worst experience I have ever had at a Dairy Queen. Not only did i have to wait over 30 minutes but the order was wrong and cold. Several other customer complained while i was in the restaurant waiting for my food. The staff is was overwhelmed. Not once did a manager come out to help the crew. This is where the problem lies. The management is horrible. When i got home and discovered the order was incorrect. I called several times with no answer. I called the next day with the same results. I decided to go back and see if a refund could be processed and i was greeted by the most unprofessional male manager. Absolutely no customer service or apology. He simply denied the refund and asked me to leave. He stated i needed to bring back the food from the prior day to get a refund. not once did he try to make the situation right. I tried to obtain the franchise owners info but was told "he was the owner". He finally gave me a corporate number to call. I filed a complaint and requested a refund. I would avoid this location at all cost. The management at this location is going to cost the franchise owners their business. read more

I've been there twice. It's the closest DQ to our home. The first time I was there it was quite dark outside but their menu was not lit up. I asked if they were open, they said that they were but that they don't turn their lights on until a certain hour. I could not read the menu at all. The last time I was there, they were painfully slow. We were the only car in the drive through, it took them 3 minutes to ask for our order and though it wasn't a difficult order, nothing special, it took them over ten minutes to get our drinks to us. Also, when I ordered, I wanted a drink that didn't go with the meal so they simply said, "you can't have that with a meal." They didn't offer an upcharge, just, "no." They didn't even have the flavor of the month blizzard which was why I stopped there in the first place. You'd think they'd have the flavor of the month!!! It was on their marquee! The next time I went to a DQ, it was a different DQ. I probably won't go back there again. read more

This establishment has given me nightmare fuel. First, I wait twenty minutes for three mini blizzards, while EVERYONE ELSE gets their's before me. Second, I found a LIVING fly in my hotdog. Third, the employees were downright disrespectful. They played a game of rock paper scissors in front of us at the register. Who does that? I feel so disrespected & I hope they learn to treat other correctly. God Bless them & good luck. read more

Waited 15 minutes in drive thru... waited 5 minutes to pay cashier and she did not give me my drinks (2 meals)I had to knock on window 15 minutes later which she promptly gave me my drinks that I know were sitting there. I told her I should not have to wait 15 minutes which she closed the windows and then the manager Ernest had my food and I told him I was the only one in line and that I waited 15 minutes, the drive thru should not be that long. He said they were a dining facility. I just stopped and said ok argue with the customer. If he does not care about the customers in the drive thru then close it down. And food was lukewarm and they forgot one item. Sonic is just down the road, no more DQ for our family. read more

1 star for service. I just witnessed an older gentlemen confused about prices. I'm not even sure who was right or wrong m but they way it was handled was not professional. As the gentlemen asked questions about prices of his ticket, she aggressively showed him the screen and said "look I'm going to show you" another staff member chuckled and asked him if he had called the store before about it. When the guest said yes, the employee laughed and got another team member to joke about the situation. The gentlemen didn't seem upset just confused about the pricing and what was being rung up. The cashier continued to say "you don't need to get mad at me" and raising her voice. She FINALLY got the manager and made faces while the manager spoke to the guest. We decided to leave. We didn't want to give our money to an establishment who would openly treat an older man like this. I don't care if he's wrong, there's a way to treat paying customers- especially if he's not making a scene about it. This staff didn't look, speak, or act professionally. read more

It is your typical DQ, except they don't serve chocolate nor twists. They also did not understand that I wanted my ice cream in a dish not con. read more

This place is in need of a good cleaning, behind the counter is disgusting. Will never order food in there, and I'm starting to think it my not be a good idea to get ice cream anymore either . Wonder if they clean those ice cream machines. The lines are always crazy, and they are slow, is ridiculous you have to wait 20 min for a blizzard. read more

The absolute slowest service. Last visit we went inside thinking it would be quicker. It wasn't. It looked like it was being run completely by kids. It was dirty everywhere. Even the counter was disgusting. Do not recommend. read more

Wow. Slowest drive thru experience ever. I don't know if they were under staffed or what. I think they must have made our blizzards when we ordered because they were melty by the time we got to the window. You have to really want a blizzard to go to this location. read more

terribly slow. used to come here last year but stopped as it was too slow. thought something would have changed but nope. terribly slow. Also you order a blizzard and the flavor is not distributed throughout. order an oreo blizzard and the oreos are only at the top with nothing but a cup of vanilla ice cream when you get more than a third through it. read more