This place is a disgrace from the staff to the service to the rude attitude to the food itself! Let me just start by saying it is drive thru only and even with that was in line for 25 minutes when there were only 3 cars on front of me! I ordered a bacon cheeseburger meal, kids meal, and 2 tacos and a medium fry a la carte. The young Hispanic bald cashier guy was so incredibly rude and unfriendly. He opened up the window and just said the total amount. Closed the window then 10 minutes later hands me my food mind you no eye contact no interaction of explaining my order. The first bag is the tacos. One of them the shell was completely broken. The second bag consists of the 2 burgers and 2 fries. I told him this isn't the full order he looked at me with disgust and said what do you I said I'm missing the fries and also didn't get the cone that comes with the kids meal. He said when you order the kids meal you have to specify what you want. I said excuse me first off nobody asked what treat I wanted and second that is not my job that yours. So you're just not going to include it even though I'm paying for it!!?? I was floored! He then slams the window closed and went to go get the missing pieces. At this point I'm beyond upset because of how unprofessional and rude he is being and how he even can work in customer service. Again, hands me my missing items no eye contact no apologies. At this point it was pointless to even try and get my taco replaced after being in line for so long. The food was barely room tempt the wrapper the burger was in was half way off. BIGGEST WASTE OF TIME AND $24!!! All the while the car that was in front of me had to circle back around because of missing or incorrect items and the other female worker had to go outside since the dining room is closed to talk to her. I don't think things got settled because she was then asking for a manager! This just goes to show how horrible this store location is and the general manager should be aware of the type of service they are providing! The only reason I rated this review a 1 star is because there was not a zero star option! TRUST ME DO NOT GO TO THIS LOCATION!! You will leave disappointed and angry!! Shame on you DQ!!! Do better or get another job where you actually enjoy it and value your customers!! Rant over!!!ama read more

Worst DQ ever. The line doesn't ever move. They are extremely slow and it's ridiculous. Need to learn to work efficiently. We have tried going 3 times in the past 2 months and we end up leaving every time because we wait in a 10+ car line and don't move at all after waiting 15 minutes. We would even go inside to dine in but you're not allowed. Wish we had a choice vs waiting in a slow drive thru line. read more

Ordered a Jalitos Burger combo. When I opened it up and took a bite, I thought I had received my coworkers chicken sandwich. Upon further inspection, I opened up the burger and saw this- a barely cooked patty with the cheese not even melted. It looks and tastes like it came straight from the freezer. Furthermore, they forgot my drink. I will not eat here again. Waiting to see if I get sick from that bite I took... read more

Dairy Queen - Cheese not melted.. - Fast Food Near Me - Helotes, Texas

See all

Food is good as many other DQ's but the wait is abnormally long. That's the reason for the 3 stars on my review. It shouldn't take 20 minutes for a steak finger basket. And there was only 2 cars ahead of me at the drive thru. Of course I don't know of those other circumstances that might affect the wait-like a large order, or busy restaurant lobby etc... but the wait at the drive thru was long. I feel sorry for those ordering something quick like an ice cream treat or soft drink. I hope the owners of this location are aware and I really hope these issues improve. Best of luck DQ! Enjoy! read more

Descent food, horrible service and accuracy of food. Known for a long time about the slow service dine in or pick up. First time ordering through Uber... waited an hour and a half for delivery! Uber driver waited there over 5 min and grabbed food as soon as ready. Food was just warm. Never again. read more

It's always super slow here. But go if you like dirty grimy hands handing over your order that is incorrect, and also feel free to go if you like dealing with an employee who is argumentative. I've always waited through the stupid long line to get an order for myself and the free pup cup for my dog. I've gotten pup cups at this at this location many times, and at other DQs across the country. The employee wanted to argue with me that they were charging full price for the doggie cup and that they always have. Ugh, if I wanted to argue, I'd stay home with my family. What a dunce. DQ employees are usually pretty nice, but the managers are drunk with power!! lol. I'm never going here again for my empty calories. read more

This location is so bad it's almost comedic. On one occasion, I got a coupon for a free Blizzard. I made this known while placing the order and pulled around front. The employee working the counter ended up charing me anyway, I just didn't realize it until I got the receipt. I brought this to his attention to which he just said "oh" -- like seriously you forgot from the time it takes someone to drive from the side of the building around the corner? Then he takes my phone (which had the coupon on it) REDEEMS the coupon and comes back to tell me his manager says there's nothing they can do unless I want to just add a free one now -- well considering the coupon had a timer on it, I guess it's a free blizzard now or forever hold my peace. I've like their crispy Chick'n salad (extra dressing) and I've been coming here getting them here and there as of late and it's almost become a running game on how many different ways the same order can be made. Sometimes I get 3 dressings. Sometimes 4. Sometimes it comes with crackers sometimes it doesn't. It makes you wonder how bad the restaurant runs operationally because there's obviously breakdowns in the system somewhere when the same order can be made like 9 different ways. It may even mean we don't know the recipes or what's supposed to come with what -- I mean there's as many possibilities as what this could mean as there are order combinations for the same order apparently. read more

By far the worst Dairy Queen. Management is inadequate, orders always take a very long to receive. No in store pickup or ordering options. Frankly have no idea how this place is still open. read more

The amount of disrespect an employee has to have to flip off a customer is beyond me. My husband and I stopped at Dairy Queen because I'm pregnant and wanted ice cream and while we already don't love this Dairy Queen for the slow service, this was the tip of the iceberg. Two employees were walking around the lobby (even though there was a long line that could've been tended to) and one of the employees kept staring at us through the window. I looked up just in time to catch him flipping my husband and I off. 0 reason was given, no dirty looks or nasty words on our end, we just simply looked inside at these employees sitting there doing nothing. I am baffled. This happened at approximately 9:50pm on 6/17/23. read more

If I could put zero stars I would!!! To make it simple..... don't bother to waste your time! The wait is not worth it, the food most definitely not worth it!!!! read more

(SCHOOL PROJECT FAKE YELP REVIEW DAIRY QUEEN SUCKS DOESN'T TAKE AN HOUR FOR A BURRITO RIP JEREMY'S BURRITO) This area has access to trade routes that are very beneficial to an empire's economy. The Grand Canal is a great asset as well. I might take it upon myself and "conquer" on this opportunity of wealth. Definitely not a Mongol if you were wondering. read more

This place has the slowest service I've ever seen. 15 minutes for a banana split and no napkins on the table. There is no sense of urgency whatsoever. If I ever have to order a final meal.... It will be here since that will buy me another 2 years due to how slow they are. read more

Dairy Queen - Fast Food Near Me - Helotes, Texas

As a former employee of Dairy Queen, I have never been so DISGUSTED with a DQ location in my life. I have visited DQs all over Texas and know that DQ is synonymous with quality, care, and service. I have given this location several chances because it is closest to my house, and it SHOCKS me every time with how bad it is. RUDE employees, HORRIBLE drive through with very, very long wait, crappy food, dirty restaurant, etc. Tonight they stopped serving food early before closing but are supposed to accept orders and close at 10pm. We were then STUCK in the drive through lane WITHOUT GETTING FOOD for 20 minutes because of how the curvy closed-in drive through lane is built which doesn't allow anyone to back up, nor to pass cars ahead of you. The scruffy looking employee who called himself the "manager" didn't seem to care. Each DQ location has to clean thoroughly AFTER closing, but I doubt this location does because they seem to think 10:00 is when employees get to walk out the door. I will forever drive out of my way to another location just to avoid this location. read more

If Dairy Queen only sold ice cream I would give it a solid 5 stars. The blizzards here are a really special treat on a hot day. The drive through at this particular location always seems to be exceptionally busy, but orders are typically completed quickly and the line moves fast. To the people complaining about the drive through - there is almost never any sort of line INSIDE the actual building. Although the drive through is convenient, if you don't want to stop and eat you will get much faster service if you just park and go inside to order. I've never been disappointed by the ice cream here, although the fries leave much to be desired. read more

Seriously...whoever is in charge of making the gravy needs to read the instructions on the gravy to water ratio and stop making gravy water!!!! It's disgusting!!! Also make sure and thoroughly toast the bread and stop doing such a half ass job! read more

This place is achingly slow. Go inside for your order and you'll be in and out before the day is over. Drive through is painfully slow. With that said, the food is good and we rarely have a complaint. We generally just go for a small blizzard. It's pretty hard to mess up ice cream. I do realize that it is mainly young kids working here, so we try to be patient; however, there really shouldn't be a reason for it to be so slow. This location (Helotes) better hope they don't end up on an episode if Undercover Boss read more

Usually love stopping for ice cream we waited over 20 min in the drive thru and when we got our ice creams they looked fine only at the top the rest of it was just plain vanilla ice cream :( read more

Dairy Queen - Fast Food Near Me - Helotes, Texas

The wait is insane. This is the slowest drive through I've ever been to. If you have any life to live don't make the mistake of getting in this line. I'm at 40 min now. Once you're in line there's virtually no escape. read more

Painfully slow. Usually when I come here I end up leaving before I can order because they are so slow.

The service there is always lacking. You're fortunate to get any food if there's even a cook available. Staff members are always walking out. What ambiance if the dining room has been CLOSED FOR YEARS?! This Dairy Queen needs to shut down!!! It's a waste of space. In the multiple attempts to try to order anything, I've been unable to. This time around, I attempted to order the Spicy Patty Melt, no cook available! My pregnant self left disappointed and hangry! But I should have known already to not expect anything from this location. ZERO STARS is what this place deserves! read more

Service was great. Food was good. They have definitely increased their customer service at this location! Manager held the door for us when walking out. Cashier was very sweet. Food took about 2-3 minutes for a to-go order inside. I'm changing my rating mostly based on the increased customer service. read more

I was in the mood for a blizzard on a Sunday night and decided to visit Dairy Queen in Helotes. The blizzard was good. No compliants there. I had the Reese blizzard, I would recommend the resse blizzard if you like peanut butter like I do. The restrauant experience if self was not the best. The lines were long both inside and at the drive thru. I went in side the restrauant and it took about 20 mins to get my blizzard. As I made my order I could see over the counter at the floor where the staff was working. There was candy toppings, fries, and other items all over the floor. The place was not the cleanest. I will be back Dairy Queen Helotes, and I hoping that was just an off day. :) read more

The tacos we ordered were skimpy on the ground beef. I won't fault them for the one hour and twenty minute wait we experienced - I realize people all want a treat during this pandemic. But to wait that long and barely get anything inside the tacos adds insult to injury. read more

I don't know why we come here always a bad and slow experience ! We waited in line forever and our order was wrong 2x

Food has always been delicious and fresh and hot. I've been here multiple times, without incident. I would say, however, that the food does take a bit longer to come out... My only issue, but that's because it's fresh! Their burgers are what that "orange and white" chains' burgers used to Be. I would have given it 5 stars, however every restaurant has room for improvement read more

The food is delicious and restaurant is very clean. The reason I wanted to post this review is because of the amazing workers I saw today. They were all friendly, hard working and very professional. The restaurant was busy, especially the drive through. The workers were fast and meant business. There was no messing around as they were preparing orders. I was super impressed and will be coming here more often. Erika D. Pena read more

Phenomenal service! Came in with my family at 9pm on a Tuesday and the staff was super nice! There was not a long wait for food! Best DQ service I have received! read more

Just went through the drive thru and ordered a blizzard. I told them to surprise me on the flavor and when we got to the window she told me she chose one of her favorites called a Tropical. Just wanted to say that I LOVED it! Thank you for such great service and good choice on blizzard flavor!! read more

The Cookie Dough Blizzard was just melted vanilla ice cream with pieces of chocolate. The Sea Salt Toffee Blizzard was melted chocolate ice cream, with toffee bits. read more

Slow and dirty as everyone else has pointed out. I love DQ but, being that this is the only one near me, I never get it anymore. read more

I have been a patron of this Dairy Queen for over 15 years. Over the last two months I have found the service to be incredibly sub-standard (when they manage to open on time!). Two out of my last three orders have been incorrect.. And after 15 years of being able to substitute a side salad in place of fries, I was denied that opportunity. Over the past 15 years the management has been friendly and helpful but today's management leaves a lot to be desired. I will no longer patronize this Dairy Queen. read more

There was a group of six people who came to to your Dairy Queen this evening and were told we could not dine in because they didn't HAVE THE STAFF TO BUS TABLES. There were clearly 3 tables open but were still told we could not sit to enjoy our desserts (that's all we were purchasing). We counted 7 people working behind the counter one employee was standing in line to go to the bathroom and saw 3 cooks in the back. REALLY? The lead person was rude so we will never go to this DQ again! read more

This is one of the worst and slowest places ever. Don't even try getting on the drive thru. I thought that would be faster but no way! Service is slow and bad. Find some other ice cream place or another Dairy Queen location. read more

This is overall is really good Dairy Queen. Made a lunch stop here on the way to go camping and the service was fast and food was good. Clean inside and outside, my boyfriend said the bathroom was clean. This is the only time I've been here though so I'm not sure how it is during other times. We went during lunch on a Monday. read more

Once again one star! Waited almost 20 min in drive thru a For tacos! No apology just pitiful! They should close for one month by Hell's Kitchen! They drizzled it last minute in mustard which sadly overpowered all of the other elements of the hot dog. read more

Dairy Queen - Slowest drive thru in America - Fast Food Near Me - Helotes, Texas

See all

I wouldn't recommend coming here. We waited for our food for 15 minutes and when it came out, it wasn't good. The lettuce on my grilled chicken was brown and old, the bread was soggy from the tomato juice, the fries were cooked so long they tasted like potato chips. We sat and watched the drive thru line while dining in and it didn't move much at all. There were people backing up and leaving and I felt bad for the ones who were trapped and couldn't leave the drive thru line due to being blocked in. There's a bunch of young kids working there that need some supervision. Won't come back to this location. read more

I ordered fried steak fingers and I didn't like it at all (real junk) and even the chicken I would rate it 2 of 5, this place for ice cream only they have best ice cream read more

On a weeknight during the summer it's faster to go in - the drive thru is 10 cars deep & takes forever. We tried to the new s'mores blizzard and it was really good! There were mini chocolate squares filled with marshmallow flavoring and crumbled graham cracker. It tasted exactly like a s'more ... until you get to the last 2 inches! It was plain ice cream, no topping in sight :-( Good thing we didn't get the small as originally planned, there would have only been toppings on the very top & our experience would have been much different. They need to do a better job of mixing blizzards. read more

Even though I'm rating three stars this is usually the Dairy queen i stop at since it is very convenient as it is close to home. Rating it three stars cause I've been there various times and seem to always get a soft blizzard so soft that the employees never hand me my blizzard upside down. Service is somewhat slow. Overall staff is nice and friendly. read more

Burger tastes like homemade. Meat was fresh, sufficient amount of lettuce/tomato--I asked for onion too but they forgot or maybe didn't have any. Also have to ask for mayo because they only Put mustard and I don't like mustard on my burgers unless it also has mayo added to mask the strong mustard taste. Fries were a little soggy but tasted okay--not that great, too greasy really. Blizzard was excellent as always. read more