Ordered door dash from this store and the driver was reassigned THREE times because the ordered was not made. Had to wait almost an entire hour for nothing. read more

We took our girls here every Sunday when they were in elementary and middle school and it was always a great place; howver, it's not what it used to be. While the staff were great, the Manager/Owner (whom we had never met before) was rude and condescending. He gave off, "I know you're mom died yesterday, but you're on the schedule," vibes. I'm going across Bandera Rd. to Cold Stone. read more

Service-- Excellent Value-- Excellent Taste-- Excellent Cleanliness-- Excellent Overall-- Excellent read more

Baskin-Robbins - a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Helotes, Texas

I wish I could give LESS stars. Preordered a birthday cake to pick up 12/24 for my brother's 45th birthday. To my surprise, my cake wasn't there when I arrived. The kid working there called his manager and then was just like "it's not here, you can buy another one". NO APOLOGY. NO EXPLANATION. NO CUSTOMER SERVICE. I asked "did the manager give any explanation" and he responded "the lady who makes cakes comes in the morning." THATS NOT AN EXPLANATION, ITS JUST A STATEMENT. I am absolutely pissed off. When I asked if I get a discount for ruining my brothers birthday cake, he just mumbled and looked away. The lack of any kind of service is INFURIATING. Won't ever return. Had to buy a STUPID log cake. read more

Stopped in for some ice cream on our way home and I had a cute little Sunday . So on this day I got to eat my ice cream with a literal cherry on top . Baskin - Robbins has rebranded but the one thing that remains is their great service and yummy ice cream. read more

Baskin-Robbins - Ice cream kind of a day! - Ice Cream & Frozen Yogurt Near Me - Helotes, Texas

I was refused service 30 minutes before closing. I was told the last 30 minutes is for door dash pickup only. I don't see that posted anywhere. What a joke, dude obviously was trying to get out early. read more

On the 31st of the month, all scoops cost $1.50. This comes in handy, especially my family of 5 and they are all growing. Double scoops each. The flavors were awesome. My favorite is strawberry, the kids like mint chocolate chip and my husband like butter pecan and cheesecake strawberry. Butter pecan was very strong on caramel flavor and the cheese cake was almost as if I was eating an actual cheesecake read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Helotes, Texas

terrible customer service! i ordered a single scoop cone with the m&m flavor ice cream, just to take a lick and realize there's popcorn in this flavor once i realized, i asked if i could switch out my ice cream and was told no! i then asked the manager for a refund and he said no because i licked it once! He was very rude and started to get loud with me for no reason. (im a young woman who has 3 children, and an old man was yelling in my face in front of them.) HORRIBLE customer service. i will be reporting this and disputing with my bank. read more

Disappointed with Baskin Robbins; despite being an Uber Eats delivery person, they refused restroom access even after a polite request. Unacceptable treatment of workers. read more

Had two scoops. A nice little ice cream shop with great discounts from time to time! Seating is a little tight, but the Texas heat makes this an ideal place to each after a break from lunch. Staff was friendly and patient as I had to translate my family's orders :p Mostly clean, but some messy tables held it back. read more

Baskin-Robbins - a hand holding a cone of ice cream - Ice Cream & Frozen Yogurt Near Me - Helotes, Texas

Great owners! Great service and quality! Super clean restaurant also! Always a great visit! I love "Baseball Nut"!! It's the best, but seasonal. read more

This location is charging $2 more for a double scoop. $8.66 here for a double scoop cone. The Culebra location I $6.56.

Another trip to BR and the customer service was great!! It was busy but that did not impact the customer service provided! Love the milkshakes and that they now offer single slices of cake!! This is such a great option and now I don't have to buy a whole cake when I just want a slice!! They also now sell Mangonadas! They are amazing! Hi give them a try!! Highly recommend. read more

Came in to get a chocolate almond scoop of ice cream. Not only did they have no idea as to what I was talking about but said they never heard of that flavor and that baskin doesn't carry that flavor. I let them know that baskin actually does carry that flavor and perhaps it was just their location that didn't because I get it all the time at other stores. Worker looked confused and claimed no that wasn't a flavor of baskin. Wow. Not only crappy options at this location but shitty customer service. read more

The reviewer who gave 1* is being a little picky. With a little better attention to detail and cleaning this could be a 3*. Parking/traffic isn't good in this shopping center and the store could use some cleaning. read more

Baskin-Robbins - GROSS. clean this **** up! - Ice Cream & Frozen Yogurt Near Me - Helotes, Texas

Go to the Culebra BR location. This location was $1 more for a two scoop sundae and the scoops were small!

Love the mangonada!!! Thank you for being so nice and greeting us when we arrived ! Not too many places greet u .. appreciate u very much keep smiling !! read more

Simple review here - place is a pig sty, way over priced for simple ice cream, and custom service is crappy. No one cleans this place, there is so much crap and junk on the floor, I wonder when the last time someone took a minute to sweep the place - for me it's pure disgusting. The price's are overboard. $5 for 2 scoops of ice cream? What a ripoff. Furthermore, the kids who staff this place are rude. The provide crappy customer service like it's a hassle for them to do their job. And if you are lucky to get a word in on your order while they are always talking to the Pizza kids from next door, that is another challenge. Won't be back. read more

Absolutely filthy. Not a clean table in the place, every trash can over flowing, counters obviously not clean. Staff was less than thrilled to be do the job they were being paid to do. How can you screw up ice cream? Exactly like this. Wish I could give zero stars. read more

Does it matter which location? Because they are ALL great. I've never once have had a bad experience at any BR I've been to, and trust me I've been to a few! The best thing I love about BR is you have a wide range of ice creams to choose from. And if you see something you think you'd like to try they will give you a taster spoon first! Woot! The flavors are always spot on. Unless you get a sherbet or a yogurt, the ice cream is firm consistency. YAY! (Sorry I hate soft ice cream) The prices are pretty reasonable for an ice cream parlor. The last time I went, we got 2 kiddy cups, 2 single scoops, 1 double scoop sundae, a bubble gum shake, and one of their frozen drinks for under $20. The staff is always helpful and usually have sparkling personalities. Top notch in my book. BR is my #1 ice cream shop for life! read more

Overpriced and service is meh! Closes way too early during the summer. Cones also didn't seem to be rolled all the way. For service and hours you get a 3 starts service has been consistently meh for all the years I be been going! read more

Baskin-Robbins - Yummy - Ice Cream & Frozen Yogurt Near Me - Helotes, Texas

Been coming here since I was a wee lass. Service is good as always. So polite and good cool treats. Had a few cakes made here as well and the jobs they did for them was outstanding. Did exactly what I asked and my son loved it. read more

The older man is a total jerk. He made A mistake on my order and he blamed me for it. He was very rude and even screamed at me at the end. Will not come back. Don't expose you're kids to this behavior. read more

My favorite place to get a good icecream treat. Love the variety. Always have great and new flavors. Feels good to take a break and enjoys yourself. read more

The manager is a total jerk! We were in line waiting to get our ice cream and she blew up on one of her employees. The girl was literally just doing her job and helping us and she started cussing her out ! It was totally unprofessional and i really think she needs to think about how she talks to these teens who work for her. Her name is Myrna Waters and she shouldn't have a job if she cant control her anger in front of customers. Don't go to this location, you might as well go to marble slab across the street!!! read more

Clean place. Friendly staff. Tried the Creme Brulee ice cream which is the flavor of the month. A little too sweet for my taste. Went with my usual (pistachio almond). My little one had the Cotton Candy ice cream and I had a taste. Delicious! read more

i'm very frustrated that i called and ordered a cake for my boyfriends birthday and asked for a specific style with peanut butter & chocolate ice cream when i placed the order over the phone and when I got there the cake was half the size of the one i ordered and a completely different style but I paid for it because I needed it today and i was very upset and to top it all off when I cut into the cake it was plain chocolate ice cream not even what i ordered . If I wanted a chocolate cake with chocolate ice cream I would have gone to HEB and gotten one that was three times the size of what i paid for. the cashier Christopher was very apologetic of the mix up with the cakes but the woman who made the cake was very short and didn't seem to care at all. read more

My husband called a couple locations in search of a cake that could be customized with butter cream frosting after a few calls this location claimed to have it so he orders a small cake worth 40 dollars. When we get home 20 min drive there and back we find out that the cake isn't butter cream.. really?? Its disappointing when you look forward to a item you searched for and paid for ahead of time and come to find out it's not what you expect... we hope that they can do something about this my husband doesn't want to complain but I feel that the service is poor it might have been a mistake, but it isn't fair to the customer. It's more disappointing when you are regular customers. read more