I was reading previous reviews for this location and many people claimed to have had bad or rude service. I was there around 2:30 on a Monday. The order was quick, food was very good n hot, and the guy at the counter (Tay) was as polite and kind as you could ask for. Great experience all around! read more

Service was terrible! The lady over the drive through had a horrible attitude. I kindly asked if I could get my order corrected and even paid the difference yet she gave me the attitude. Just coming here and being near her ruined my entire day. read more

first off when I got there to get my order they started me why my order on the ticket say something different than what it says on the tablet like I was supposed to know? Then when I got home I saw they didn't give me my burgers just the nuggets and fries so I went back and they told me I forgot they other bags and I had to tell them three times that the other lady only gave me two bags and that's it before I could get my burgers. worst experience ever read more

DO NOT GO TO THIS WENDYS LOCATION. Terrible terrible customer service. Employee Hailey cursing and throwing things across the dining room making threats and remarks towards my mom. Do not know why she is still currently on the clock and working there. She should be fired. First thing in the morning calling corporate. Didn't want to refund my money after we said we didn't want the food after waiting so long. Didn't want to remake our melted frostys because the food was taking so long. Just a terrible employee. read more

This place is never functioning don't waste ur time at this location. They are always closed and have some excuse every time and they just say that this is how things go. read more

The staff is friendly, effective, and quick. The manger was very attentive to the line, to ensure that the orders were done in a timely manner. Also it was very clean. Food was freshly made and it was made just as I ordered it. read more

Don't waste your time ordering from here the food always cold and look at this bs , I had this happen somewhere else ,now here ? Are hairnets not mandatory anymore? So disgusting read more

Wendy's - Hair in Baconator fries. - Fast Food Near Me - San Antonio, Texas

No ice. Tried to hand us two cups of warm soda. Nasty cold goopy burger. The taco salad order with no chips or chili. The place is out of control bad. Avoid! read more

Constantly out of things, food not fresh. Thought it was a one-time thing, nope! Do not recommend this location.

After waiting at the register for someone to even speak to us for 10 minutes, we were told they don't have the new frosty. Which whatever places run out but the amount of rudeness we received waiting for the one employee/ manager with no other employees. Then a woman came from the back in street clothes and just apologized but didn't take our order and walked away while a guy came from outside and then stood at the register for a minute then just stared at us and I was like oh are you ready? It was ridiculous. read more

I went this morning to buy the new bacon or sausage sandwich and let me tell it hand to be raw sausage looks like it was cooked in a microwave for 30 second I was very disappointed I took a bit thinking it tasted funny so took another and just spitted out. read more

Wendy's - a sausage and egg sandwich in a wrapper - Fast Food Near Me - San Antonio, Texas

Very bad service, food was all old. Manager was running the drive thru was very short and rude with us. Previous visits she curses at her employees and constantly belittles them. Ordered a kids meal, burger was so old we couldn't give it to our son. This is by far one of the worst Wendy's I've ever been to. Drinks filled so much ice there's barely any drink in them. I'd recommend no one go to this Wendy's until they get new management. read more

Wendy's - Super old chicken nuggets - Fast Food Near Me - San Antonio, Texas

See all

Not only was the service horrendous the chicken sandwiches we got were extremely undercooked. The fries were soggy and the taste of the cheese burgers were bland. read more

Wendy's - a hand holding a piece of breaded dog bone - Fast Food Near Me - San Antonio, Texas

See all

Quality always fluctuates between different employees. When I first came here many months ago, it was really good service and food (5-star level for a fast food chain). My last three visits were disappointments to the point I don't want to come back. Some reviews here say the food is raw sometimes and they are correct. The batter on the nugget was raw and doughy along with the fries on the first incident. On the second incident, you could taste the cold potato from the fries and it was gross. Had to throw them out on my way to work. On the third and final incident, I thought everything was fine until I ate my nuggets and burger. Some of the nuggets had that doughy texture again that dissolved in your hands and were cold. All three incidents had food that wasn't fresh, you'll be at least guaranteed warmly cooked fast food at the McDonalds down the street. read more

Avoid this trash dump of a place called Wendys. They completely mess up your order. The food is mediocre. The workers don't give a flying f*** about their job. I recommend you eat here if you enjoy having garbage food served by crappy people. read more

I'm not mad. I'm just disappointed. I visited this location today and while placing my order they asked me what size I wanted my order. I asked if the fries were fresh, because let's be honest, no-one likes cold, soggy fries. The person taking my order replied "to my knowledge they should be" which didn't inspire a lot of confidence, but YOLO. So I get my order and I try a fry and not only are they not fresh, they're cold and soggy. And normally I wouldn't care, but I only upsized my meal under the assumption that I would be getting fresh fries (otherwise I'd get a small and just toss them). It's also worth nothing the nuggets were lukewarm at best. Maybe someone needs to check to see if the heat lamp is plugged in and turned on (tier 1 support)? If I am a manager or owner of this location there would be a checklist (just like there's one for restroom cleanliness...hopefully) for food quality based on when it's made. Nothing should sit out for more than 30 minutes under a heat lamp and if it does I'd toss it. I wouldn't want anything but the best quality food passing thru the window or across the counter to a customer and to be honest, fast food has become a competitive landscape. Other suggestions for improvement would be to double-down on mobile payments. In-store accept Apple/Android Pay or at a minimum allow for using the Wendy's Mobile Payments, which isn't currently supported at this location. read more

I went to this location for lunch at 11:30 AM pretty simple order two burgers and two spicy chicken sandwiches and a large Dr Pepper easy ice. After getting up to the window I paid for my order 20 something dollars and then after cashing out my sister text me asking for a diet Dr Pepper so while still sitting at the window I asked is it OK if I get a diet Dr Pepper as well the lady at the window I think it's the Manager rolled her eyes and then gave me the diet Dr Pepper. I was going to submit a negative survey but they also didn't give me a receipt they had me pull around to the side of the building and I waited 10 minutes to get my food while three other customers went through the line. It's very frustrating and I wish they would give me a receipt so I can actually send the negative survey so this was the best I could do it. read more

I don't know what's wrong with the hiring practices of this Wendy's but I will never return. It is in our neighborhood but there is a good one with good service and people who aren't idiots working at the one on Culebra so I'll just go there from now on. We had an easy order, premium combo meal so I could use my app coupon, and 12 nuggets. First of all, the lady at the window was rude as heck. She gave me my drink with the top of the next bigger sized drink so it obviously didn't fit. I didn't say anything. Then she had us pull up to wait for our food. 10 min later we got our bag rudely thrown at us. Got home to find two kiddie burgers and 2 nuggets containers that were not even assembled and a few nuggets thrown in the bottom of the bag. I counted 8 when I ordered and paid for 12. Worst part was I was so nice and thankful and yet they were so rude. Never again. read more

Ordered the number 1 meal... the burger was cold. Very slow service. The burger was probably sitting there for a while. Nothing special about Wendy's anymore. read more

Ordered a #2 no mayo with a coke. They gave me no straw, and the completely wrong order. They gave me a double all the way. Didn't check my food until I got back to work, not worth driving back to complain. Also, no receipt! read more

It's 1030pm. They are not answering phones or drive thru speaker. Guess they are more concerned about closing.

I will never order Wendy's again.. cold sandwich hard bun cold fries.. absolutely disgusting

Back again. I'm realizing that this is the spot we go to before heading to heb for grocery shopping. 4 cars in front of us. Wait was only 5 min. Fries were hot! Taste was great! Will be back next week before grocery shopping. read more

Absolutely horrible service. Walked in with no line and the had a person taking orders for drive through with no one even make an effort to greet us. We waited at an empty register for a few minutes without ever being acknowledged. We left and found another place to eat. read more

This is by far the best Wendy's I have been too. The food is always hot and fresh and the staff is professional. I actually drive 30 minutes away to go to this Wendy's specifically. The burgers are hot and juicy and not dry and taste burned like other Wendy's. It makes all of the difference in the food quality. I'm not sure what this Wendy's is doing differently, but keep it up!! Hopefully the other stores in the area will follow suit! read more

Ordered spicy nuggets and regular nuggets. We got both regular and we order the bacon jalapeño cheese fries. The fries didn't have bacon or jalapeños on them. Won't be going back there. read more

Can I give this place less than one star? This location is so inconsiderate, slow, and ridiculous. I have a gluten intolerance and they completely ignored the fact that I can get insanely sick snd gave me a regular bun anyhow. They told me they cannot refund my order, bt can replace it. They left out an entire meal, and completely messed up the order that I placed. Called to talk to the manager only to have to call the location 10+ times, letting it ring 2+ minutes each time. Worst management I have ever seen. I will not be returning here. read more

Haven't been to Wendy's in many years after a bad experience at another location down Bandera Rd. I'm glad I decided to give this one a try after pumping gas at HEB next door. This Wendy's just opened and it's so refreshing to eat at a clean location. The atmosphere is very inviting and comfy. The food is what's expected at this chain, but a bit fresher, maybe because they're so busy and the inventory gets rotated. The teamwork here is superb. The gentlemen taking the order was fast, yet very courteous. He wiped down the counters and tidy up the drink area when he had a spare moment. The drive thru workers were non stop getting the orders out the window. I was very impressed with the mgmt here. Keep up the good food and teamwork! read more

Great service (fast, friendly, courteous), great food, and this Wendy's has fair prices for the service and food. I cannot say that of all Wendy's, because even though they charge the same, the service and food at most other Wendy's are not as good. read more

I can honestly say that Wendy's has gone down hill in the last 2 years. This location was dead and my burgers were cold and fries were card board. Wendy's needs to stop trying to copy everyone else's combo meals and just get back to cooking good old fashioned burgers for reasonable price. read more

Normally on point but last night got the wrong order horrible junior cheeseburgers instead of the jbc (2) forgot my chili and got wrong soda. read more

Worst service ever. Couldn't even get a burger and fry right. They forgot my fries. Felt like they were trolling me. They were also out of everything. Get your shit together Wendy's. Been a customer for 20+ years. Staff was rude too. read more

I drove thru this location 4 minutes before closing time. There was no attitude, no complaints, nothing whatsoever. They treated me as if they were preparing for a mid day rush on a Friday afternoon. Being in the service industry, this behavior goes a long way, especially in the fast food industry at 1am. 5 Stars all the way to the team working the night of 7/27/18! read more

Wendy's in general has gone down hill. They used to have the best fast food chicken nuggets, now, I'm not even sure you can call them that. My burger was cold, cheese unmelted. I took one bite, threw it out and went across the street to mcdonalds. read more

Every single time I have been here I've asked for ranch, knowing that they won't give it to me, and I haven't ever gotten my sauces. They always ask me if I'd like some yet fail to give me any. It's not just ranch it's any type of sauce. I don't even enjoy Wendy's that much, but I always try to give it a try, and I regret it every time. A previous time I've come here there were cold fries mixed in with my fries and I got the wrong frosty flavor. I am a very forgiving person and I decided that I'll just eat it anyways even though that's not what I ordered. My friend went up for me and asked if I could get the right flavor and the employee remarked "she said vanilla" . That's kind of rude because.. no I didn't. But I was grateful for the food and the overall kindness. Wendy's just never seems to get it right:/ . I'm of course going to stick with chickfila on Bandera road . #1 store , it's too bad today's a Sunday:/ read more

This was my first visit to this location, and I was so surprised! For a fast-food place it was incredibly clean, the staff was so nice (thanks Alex!) and the food came out great. No soggy fries, or thrown together burgers! We got great food and will most definitely be back! read more