Rude as hll drive- thru order regular pc strips with side dip and the gave me sauced and toss dip flavor instead. wanted to use a deal coupon from the app , the asked if i wanted to use my reward points instead cause then they would have to change my order. i said no please i want to use the coupon. got upset and had attitude while communicating with, and he STILL used my points and didn't tell me. i only noticed when i saw my account rewards history. gave us our stuff with annoyance and being rushed . truly my one and only worst experience at this location read more

Scammers. If you go here expect to pay way above the listed prices for food. When you show them that the website has their location priced differently they are dismissive and condescending. Shouldn't even call themselves a Dairy Queen if they can't honor prices. Their drive-through takes 20 minutes or more and the inside is rundown and dirty. Go to any other location. read more

Rude & service sucks, charge for water, but at least food ok, it is DQ! @ least they didn't screw that up.

These folks deserve a higher rating than they've been getting. I think some reviewers need to learn to distinguish between incompetence and the realistic challenges of the service industry. Even when dealing with a drive-thru wrapped around the block at the end of the day, when it's you're turn, you're greeted with a smile and the signature Blizzard up-side-down test. read more

The service at times can be on the lower level but the kids love the blizzards and the variety of flavors. Usually pretty quick on orders. Could be cleaner but all in all not bad. read more

I mean it's Dairy Queen so yum. But I don't like that I asked a question about the ice cream in the case and got a weird side eye from 2 people. Then heard the person on headset say "sorry she was bothering me", followed by employee laughter. If I'm bothering you I just won't go there lol. read more

The lady cashier name is JEN is rude.. she looks rushing me to order what i want.. her tone and the way she staring at me is not good. it's been a long time since i came back here . I came back because i miss blizzard ice cream but because of this girl attitude i will never come back to this store! read more

I'm honestly shocked to see the 1 star reviews, but they're at LEAST 1 year old. Almost all of them. But something must've changed recently because these people are AWESOME!!! First of all, they're most likely understaffed. The longest I waited was 20 minutes-and I'm fine with that. If I gotta wait, I will wait. It's worth it. Every. Single. Time. I have had the BEST customer service at a fast food restaurant I've ever gotten. You can tell these people are hard workers, they're doing their best, and they are always so kind, professional, and upbeat. Not once in the 10 times I've been here have they ever been rude. I'm honestly impressed with all of them. Keep up the amazing work, your customers definitely notice and appreciate all your hard work :) read more

We come here frequently. The staff is always friendly and helpful. Orders get delivered quickly, they offer a military discount, and there are coupons in the app. read more

These guys are amazing!! They need to be praised hands down! The AC is broken and they are under staffed and they are still giving the best customer service I've seen. Hop you guys get the AC fixed soon, hang in there guys your doing good! read more

Staff was fast friendly. Blizzard is great. Staff is suffering from broken AC. Need to fix immediately. This is not good for anybody.

asked for no ketchup in burger so they didn't even put mayonnaise on it burnt meat we asked for two combos got one combo one regular burger I had surgery on my foot went to get another burger after I called in but was asked to bring my other one back in my foot hurts so I just got back in my car and we left shitty place to eat never going back they ruin it for other Dairy Queen read more

This DQ is super sketch. Check your order and make sure they aren't shorting you, especially on Blizzards. I ordered two medium blizzards that were both about 3/4 full. I mean like a good inch and a half or two below the edge of the cup. When the drive thru person handed them to me I pointed out how under filled they were and she responded that she didn't make them. How is that even an answer? Why would you even serve it to me? My best guess is that under filling their products is the norm for this DQ. If you are in the market for an overpriced ice cream treat, grab a premium brand like Ben and Jerry's or Snoqualmie. Unfortunately you can't get them in a drive thru, but you will feel better about the quality of your indulgence. read more

I ordered the peanut butter cup cookie dough blizzard for a birthday cake. it was nothing but a giant block of vanilla ice cream with some cookie crumbs spread in the middle. Very disappointing, nothing like the picture, and not a blizzard cake! Especially since the specialty cakes were priced higher than regular, plain cakes. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Silverdale, Washington

I usually do not leave negative reviews, and I seem to remember my Mother telling me, "If you don't have anything good to say then don't say anything at all" My Mother was a Keeper....... End of Review. read more

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Slow order taking. Expect to be in line for about 10 min if you're behind just two people. Order was missing items. Staff will ignore you if you wait at the counter trying to get the other items of your order. read more

I ordered five blizzards and one of them was not even filled all the way. I wouldn't want to come back to this Dairy Queen but it's the closest one. They usually mess up my order somehow and I'm very disappointed. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Silverdale, Washington

I went last month ago and waited at the drive-thru for 30 minutes. There were two cars in front of me. When I got to the window the employees were talking and my ice cream was just sitting by the window. They needed to finish their conversation before letting me pay and get my stuff. I went again last night and there were 5 cars in front of me before the ordering intercom. I waited for 20 minutes for two cars and I ended up pulling out of the drive thru because of how ridiculously long it was taking. Overall, they need to get it together. read more

This location seems to be extremely SLOW all the time!!! I'm currently waiting in the parking lot waiting for my order, because I was sent away without my meals. I was given the blizzards saying I was all set. Part of it is my fault, but they should have better customer service. I was told to go through the drive thru. When I got here, there were 5 cars in the drive thru, so I called and asked if they could bring out my food to me, and I was told no we are busy, could you come in? I said no I can't come in, I have a sleeping infant in the car. I was told that it was my fault because I took off without my food. Mind you, I was told that I was all set. I asked for a manager, because I don't think I should have to argue with anyone! The manager was nice enough to go out, and give me my food. Seriously though, this location REALLY SUCKS!!! BEWARE! If you leave a negative review, you will be harassed by the manager! Arguing with her about the negative review I left. read more

I paid $60.00 for burgers and fries. OMG the fries were cold when I got handed the bag. I handed the fries back to the person and asked for hot fries. The guy proceed to give me more cold fries and cold burgers! I will never go back to the DQ located in Silverdale. You are charging restaurant prices for fast food. You should be giving at least 1/2 way decent quality service, and food. read more

The food is ok the service was bad I asked for a ranch I never got an the lady act like i was lying about getting ranch SMH they need to do better work at customer service. read more

Paid $14 for a meal that wasnt even mines and they didnt even give me a receipt for what i have paid for, and i live rather far from dairy queens so i couldnt just U-turn back , i had called in to let them know the situation and that they had messed up my order. They said they couldnt do anything because i didnt have my receipt , which again the lady NEVER gave me one! Idk how that is my fault! Unprofessional and rude!! Super not helpful read more

I've been to this Dairy Queen many times, and it's always been decent for the most part. Last night was just...atrocious. We arrive an hour before closing, and I use the restroom while my boyfriend orders. One of the stalls is out of order, I use the one next to it. The lock doesn't work. The toilet paper isn't even in the dispenser! The paper towel dispenser next to the sink is open and empty. When I get back out to meet with my boyfriend at the counter, the girl working gives us a paper sack with our food (we asked to dine in) saying "We're out of trays". Seriously? My boyfriend fills his soda. Above the soda machine it says "Out of Ice". He gets the ice from the person at the counter, fills his drink and we sit down. Getting out the food, they get my order wrong. We asked for a #10, which is a grilled chicken sandwich...I got a breaded chicken sandwich instead. I didn't bother asking for the one I wanted. The onion rings that came with it, COLD, like they'd been sitting out for hours. My bf's burger wasn't even as good as they normally are. He takes a sip of his soda. It's flat. He takes it back up to the soda machine, tries ALL THE SODA IN IT, ALL FLAT. I was SO DISAPPOINTED, in everything in this Dairy Queen. Just...wow. Either it was just one of those bad days, or someone is seriously not doing their job. read more

The dairy queen in Poulsbo is way better than this one, even if it is run by all high school students. This dairy queen is sooooooooooo slow, it's painful. I had gone to the Dairy Queen in Poulsbo before to get cakes and they turned out great, so I expected the same at this one. I needed a cake for my son's bday, so I brought in a design and was assured that the "artist" would do a great job. I picked up the cake the next morning and it was literally a black outline of what I wanted. I could have done that! Anyway, overall not my favorite place to go and I really try to stay away, horrible service. read more

We would never return to this Dairy Queen if it weren't for the sweet taste of Dilly Bars. That's about the only order this place seems to be able to get right. The food is terrible, and the service is just as bad. We've eaten there a number of times in the last two years, and things have gone from bad to worse. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Silverdale, Washington

The drive through line did not look long- 4 cars and maybe one or two closer to the window. It took 25 minutes for me to get my inedible crispy chicken sandwich. 25 Minutes! The sandwich was a sorry mess. Soggy chicken, smashed bun. The tomato was so thick and unevenly cut that it slipped out on the first bite. The lettuce was in a big pile. Oh- and no napkin. The only reason that I took more than one bite (I took three) was that I had just come from urgent care and needed to take an antibiotic with some food. The rest I threw away. I don't see myself going back there. read more

Came in for a quick stop as I passed through town. Ordered a cotton candy blizzard. They were sold out. Ordered a cookie dough blizzard. They were sold out. Ordered a Cherry Dipped cone. They were out of cherry dip. Got a plain cone and sulked about it. Unsure why there was no apology about them being out or a better ordering system by their management system. Either way I won't be back. read more

This is by far the worse dq I've ever been in. The staff are immature and the food are horrible. As soon as i walk to the counter, the young man behind the counter and another man in the lobby started throwing bbq sauce cup at each other. Even if they are employees ( one was off the clock), they should do this in back where no customer can see. The burgers came out of the microwave. From the lobby you can see into the kitchen and the prep line. All 3 burgers went in and was reheated for a minute. The food tasted like it was old and reheated. The fries was stale and hard. This was prep by the shift manager. If even the manger is reheating food then It's best to avoid this place like you would the Zika virus. read more

My family came here to get some sundaes. We live maybe 2minutes from the DQ and came home to enjoy out goodies, only to have them drop all over us upon opening. This is due to putting the hot fudge on the bottom only of the sundae, there fore the ice cream leaned over and melted all over. My first job was at DQ (not too long ago) and the sundaes are only supposed to have toppings on the bottom only on the large, and the medium and smalls, on top... SO they don't fall over. This is not the first time I came across this at THIS DQ...The DQ in Poulsbo is far better. Only come here if you have a craving for the taste, and don't care about quality read more

If only I could give negative stars......Came in today after playing some mini golf nearby. Ordered four blizzards and a kid cone and small drink. SCOTT is the absolute rudest person I have ever seen working at a DQ!! He screwed up three out of the five orders and when he gave us two sundaes instead of blizzards (like we ordered), he said "sure it was" and threw everything in the trash right in front of us when he easily could have turned those into the blizzard we ordered!! When we then asked for our small drink, he very rudely snatched the cup and threw it at us and told us VERY RUDELY "go have a nice day". When I called him out on his attitude, he sulked off into the back without ever apologizing and slammed through the door to the back area. No wonder you only have a two star review on Yelp if this is the treatment you get. Be guaranteed we WILL NOT return and will let everyone know about this service! read more

Worst experience in any restaurant ever! Ordered a grilled chicken sandwich, when I got it I noticed the chicken looked off color before I took a bite. Opened it up and the chicken was the most disgustingly rotten grey color all the way through. It was so gross I almost puked. I took it to the counter and showed it to them, even the cashier was astonished. I can't believe the cook actually grilled that and then put it in a sandwich. I will never eat here again. And I recommend you steer clear from this establishment until they hire some respectable employees that care about not killing people. read more

Now, don't get me wrong, I love DQ. I don't go there for 5-star meals. I go there for a quick ice cream treat now and then. I've been to DQ locations all across the country, and I would say most would earn 2-stars from me. THIS DQ really impressed me with the quality of service we received. Both the cashier and the guy who made my blizzard were both exemplary in the way they treated their customers with professionalism and courtesy. Well above and beyond the call of duty, or at least significantly above average compared to most DQs. I'll be coming back to this DQ again. read more

This is the worst Dairy Queen I've ever been to. We've tried a couple times giving it the benefit of the doubt and thinking that it may have just been a one-time situation. But the franchise owner decides when and what he will offer even if Dairy Queen corporate decides to offer it he often times does not, for example the pumpkin spice blizzard in the month of September which they decided not to do until the end of the month even though corporate was advertising it starting September 1st. The restaurant is dirty, it looks like no employees know how to use a broom. The bathrooms are filthy and the food just isn't very good. I can't blame the poor employees for what their management decides to do and the way they decide to run the restaurant. I've been going to Dairy Queen all over the country for many years and I've never seen one this bad. Don't go there!!! read more

The cashier girl is so rude. Multi-colored hair in a bun with glasses. This young woman is not a people person, and she should not be in customer service. The restaurant looked like it's on the verge to get shut down. Not coming here again. read more

Ordered my food .. Was missing a kids meal.. The worker didn't hear me say 2 kids meals .. So I paid for the rest of the food and ordered the kids meal again.. I left the drive thru and when I got home There was a half a bag of kids meal fries in the bag and that's it.. The workers inside were too busy talking to each other instead of paying attention .. Also the chili fries we ordered were pretty much empty as well.. 40 dollars wasted .. read more

Dairy Queen Grill & Chill - I opened the box up and this is what I saw .. A scoop of fries and some cold chili - Fast Food Near Me - Silverdale, Washington

If your looking for a quality product with good customer service don't come here...I drove thru and got a large dipped cone and a medium dipped cone. The woman who initially took my money was nice but the guy who handed me my cones was something else. He gave me a large dipped cone that had a medium size of soft serve. I've been thru the Bremerton location many times and get a large dipped cone..silverdales idea of large is mediocre. I told him it looked like a medium. He said he can't do anything about that. Then he handed me the medium dipped cone I ordered and they had the same size of soft serve. I showed him that they were the same. He then said she'll help you and turned to the first woman who helped me at the drive thru. He then stood with his back to me on the other side of the window and started flailing his arms all over the place. He was holding his head in his hands and looked like he was having a temper tantrum. It was beyond ridiculous. He was obviously upset that I called them out on the serving size of the cones. The lady took my large cone back and remade it. It looked the exact same when she came back to give it to me and this time she was not smiling. She had a frown on her face. I took it and left. Mind you I was not rude. I just questioned why I was paying for a large and getting a medium. If I am going to get a medium then I want to pay for the medium price. Is it my fault they tried to short me on the product I paid for? I think not. The staff I interacted with need training with customer service and how to properly give the customer what they are paying for. I will not be back to this location. read more

My daughter and I went to have lunch and a blizzard for Fathers Day, needless to say it did not work out as planed. As we walked into the restraint one lady was standing at the counter and eight people were in the dining area. We walk up to the counter as an employee was doing paperwork by the register... we were not greeted at all, she looked up and right back down to what I assumed was more important than a customer. We stood there for two and a half minutes without acknowledgment so I stated lets go give someone ells our money that wants it. As we were walking out the employee said buy. WOW will not be back. Whoever owns this DQ should train there Management to train there staff in customer service and a little Flippin respect. Thank you read more

I just don't get how something could be so bad. It's almost like they try to be awful. Now I understand why their rating is so low. I know if Warren Buffet knew this store was being run into the ground he would not appreciate it. Maybe the owner should give me a call and I will teach how to make real money. read more

Popped over after a car club meeting as the whole gang was hankering for ice cream. Could not have been met by a nicer guy behind the counter! HUBBS was looking for something other than his usual Blizzard, so opted to spice things up...the young man nailed it! Mixed HUBBS up a Heath with the salted caramel truffles combo Blizzard-to go! Mine was the very mini Summer Berry Blizzard....and nailed that one as well. When you need to get ice cream, that is the place to go! read more

Ok...how hard is it to remember what constitutes something you make all the time. This is the second time Ive gone to Dairy Queen and ordered a Georgia Mud Fudge. The first time they left out the pecans...this time they left out pecans and the brownies...so what am I left with nothing but chocolate flavored ice cream. If I want another Georgia Mud Fudge Blizzard...I will make it myself. Dairy Queen - you suck! read more