I've ordered cakes from Baskin Robins for over 30 years and have always been pleased with what I've ordered until my last order: I took my granddaughter to the Silverdale Baskin Robbins so she could pick out a cake for her 9th birthday party. Her party was in her favorite color, teal, so I asked for teal frosting and even pointed to the exact cake and color in the freezer case. A week later when I went to pick up the cake, the frosting was baby blue. When I complained, I was told she couldn't deviate from the book. I told her I didn't order from the book, and if she couldn't frost it in teal, she should have at least called so I could pick another color. When I told her I didn't want the cake, the woman told me in a snippy tone, "fine, you can pick one from the case or get your money back." Of course there wasn't one in the case even close to the same flavors or design. Since the party was the next day, and it was too late to order a cake from anywhere else, I didn't have a choice but to take the cake I ordered. I was very upset with her attitude more than anything else; had she at least apologized or offered a discount on the cake, I wouldn't be writing this review and would still be ordering from her. Instead, I now order from Cold Stone or pick up an ice cream cake from Safeway. I expect to get what I ordered when I pay $40.00 or more for a cake or at least the option to choose an alternative or cancel, and not the day before an event. read more