Took the family today. Service was quick. And the people behind the counter were fantastic.

"Gross!" yelled our 14 year old niece as she lifted a spoon out of her soft ice cream and cookie dough, and watched ice cream slowly drip down a long, long hair. I gave her mine which I didn't really want anyway and threw the ice cream with hair in it away. Thought of asking for a refund but the lone worker (with no hair net!) was already having a bad day, the place was seriously understaffed. Something's creepy about this place. read more

Bailey served me, and was a delight. Super fun to talk to, and overall a great customer experience. Delicious ice cream too :). Thank you Bailey W! read more

Amazing service from the team working tonight, so sweet to our 3yr old and super helpful. Definitely the perfect way to end a hot day as a family! read more

Went to get a small strawberry banana smoothie, got home and it's not even blended properly, whole ice cubes still in it. Guy at counter was friendly but definitely doesn't know what he's doing. read more

Cold Stone Creamery - small strawberry banana smoothie - Ice Cream & Frozen Yogurt Near Me - Silverdale, Washington

Service is slow. the lady's working Aren't friendly. asked a refund on a smoothly because it was more like a watered down milk shake then a smoothie. and got told that it wasn't in there pay grade and it was a managers problem and they weren't in store. And they messed up the topping on my kids ice cream as well. I give this place a 0 out of 10 and will not be coming here again. read more

We go every couple of months and have ALWAYS had great service!! Always greeted and always kind. We can sample the new flavor. The last area we lived in would not let us. read more

Honestly I usually love cold stone because I grew up around one, but this one is by far the worst, this is my third time having a bad experience here and I've about had it, I was eating my chocolate devotion ice cream when I came across this long black hair tangled up in the brownie mixed in it. Not surprised seen as they didn't wear any hair nets. I nearly threw up. This is absolutely disgusting and I was actually excited for this flavor since I haven't tried it before...im extremely disappointed. Update: not even 15 minutes later when my boyfriend can finally eat his bc he's done driving he finds a hair in his peep ice cream too. I'm livid. read more

Cold Stone Creamery - One hairy chocolate devotion - Ice Cream & Frozen Yogurt Near Me - Silverdale, Washington

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Called a week ago asking to order an ice cream cake for our daughter's birthday. She specifically wanted a cold stone cake. The very rude person on the phone said they were too busy to take the order and said we should use their website as it is "more reliable anyway." Red flag #1, I guess. Went to the website, customized the order, prepaid and submitted it that night. Even got a confirmation. Fast forward 6 days. Today... the day I was scheduled to pick it up... I get an email saying our order was canceled and we had to call for an explanation. They said they were short staffed and had been too busy to make the order. I'm just out of luck. No refund offered (nor has one been processed). Barely an apology. And no attempt at any other solution. Just treated like crap. Red flag #2. I'm sorry, but your excuse just doesn't fly. You've had 6 days to prepare one cake. You could have done it before or after hours on any of those days. Your poor management of your business doesn't excuse your failure to deliver on an order. Top that with poor communication... you could have seen this coming and notified us days ago, but now it's too late. Thanks for nothing. Literally. read more

I asked for ice cream and got a big cup of whip cream never again will I come back and they also didn't have anything no cones no bowls no strawberry's read more

Cold Stone Creamery - Banana sundae - Ice Cream & Frozen Yogurt Near Me - Silverdale, Washington

We had great, fast, and friendly service. It was an overall pleasant experience and the ice cream was delicious.

Jada! She was so friendly to our kids and was so polite. Perfect ice cream! Love this place as it's always consistent. Delish and no pics because the ice cream was gone quick! Thanks Jada! read more

The women helping me was so nice and well put together costumer service was out of this world she was helping everyone and clearly pulling more weight than the rest of the people working, however my biggest question is if she's wearing gloves while handling food shouldn't this young man named Noah also have gloves on? I just think it's not very sanitary especially if you are preparing food. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Silverdale, Washington

Placed an order for 3 ice creams. Two like it and one love it. The love it was supposed to be "the way the cookie crumbles" with the like it's being "dough for it" and "pumpkin bread". They made the pumpkin the bigger size and all 3 were so sticky and covered in ice cream it went though the pickup bag. I took them back in to be cleaned and have the sizing fixed and the girl there tried saying "the cookie dough ice cream expands so I know it was measured correctly" well if that was true, wouldn't it be in a bigger size, because expanding means bigger? It was in a like it cup when the love it was ordered. She said she was only going to remake the pumpkin in the smaller size. At that point I was just done trying to explain things and took the sticky messes and left. So my 4 year old has more ice cream than my husband does, just because the girl wanted to argue and doesn't know how expansion works.. read more

Cold Stone Creamery - Ice cream in the wrong sizes. - Ice Cream & Frozen Yogurt Near Me - Silverdale, Washington

Wish I could go lower then one star. The first night I tried they closed at 4:30 so I went back the next day and they were open. had 5 customers and 4 workers. Two people in front of me and 2 behind me I was in the middle of the line. The girl worker was making waffle bowls some other kid walked back and forth from the register to the back at least 9 time while I was in line looked like a new employee and someone training him. The first was a dad and his kid they got their ice cream I was next in line but they decided to ask the person behind me what they wanted I wasn't ready yet so I wasn't to upset but still thought that's weird. So I figured out what I want wait for them to get done with them and they come back and pick the person behind me again. I felt like I was John Cena for a while because they could not see me. They finished ringing that customer up and then started cleaning up while I'm still standing right infront of the ice cream sections like I was the whole time. After after they cleaned up they finally asked me if I wanted anything. So then I try and order and the guy just starts talking to the person he is training like he forgot he just asked me what I ordered. This whole in counter kinda blew my mind. Don't think I will be back read more

This customer service delivery at this place is atrocious. Stopped by twice in one weekend and encountered the same situation - one staff member lazily working alone while at least one other was back and forth doing unnecessary projects like cakes, etc....all while the lobby was filled with a line of 12+ customers on both days. As our turn came to order, the only girl who was working the front then ignored the waiting customers in favor of removing and consolidating 3 not-even-yet-empty ice cream pans while 10 customers stood there watching her and not being helped. I finally got fed up and when I asked her if she could take our order, she told me that filling these pans took priority over waiting customers. The dirty, unkempt guy with earbuds who was making cakes and who-knows what else didn't even acknowledge that his assistance could be used in the lobby full of guests. I've managed establishments like this one and could never of dreamed of having employees that thought any of this was okay. *Note: Then, as I wrote this review while standing in line for over 15 minutes, I'm then told that they are out of Coffee ice cream. You know....one of their main selections? My Lord....never again at this place. read more

Walked into the restaurant at 8:40 at 8:55 the gentleman behind the counter said that the last five people in line he would not be able to serve very poor customer service not excited anymore about Cold Stone read more

Been to one, you been to them all. But thats the beauty of CS locations. Your going to get the same quality every time all the time anywhere you go. This is my staple "go to" locations for sweet treats of an ice cream variety. You can always find something they have that please the palate. Today I got the Vanilla Frozen Yogurt Caramel Crunch which is just what it sounds like with Butterfinger bar, sea salt and caramel sauce added on top. I went all out and got the "Gotta Have It" size in a dipped waffle bowl and OMG was in divine! A must try if it is in fact a limited time creation! This should be a keeper for the regular menu let me tell ya! With a tip and tax it was still just $8 bucks. So worth it!! read more

Cold Stone Creamery - the new frozen yogurt salted caramel crunch in waffle dipped sprinkle bowl. way good! just $8 - Ice Cream & Frozen Yogurt Near Me - Silverdale, Washington

Every time we come here there's always 5+ employees behind the counter yet service is so slow. Tonight i spent 5 minutes at the counter waiting to pay for my ice cream only to have an employee ask me to move to check out the couple who came in after me. Only after checking them out did she call me back to counter and ask me what i was waiting on. As if me standing at the counter with my ice cream in one hand and debit card in The other wasn't obvious enough. read more

Ice cream is always good! Always huge portions, I never see to finish! Would be nice to have better seating. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Silverdale, Washington

Whether its event Ice Cream cakes or stopping in for a cone, everything they serve seems to be yummy! I'm still working on trying all their creations but have yet to be disappointed. Pretty good service. Basic interior but i don't really come here to lounge. One of favorites: their Midnight Delight cake. Its makes me happy . The Peanut Butter Playground is great if also PB lover like me. If you really care and have a little more budget, choose Coldstone over Dairy Queen. Coldstone delivers the goods. Overall score: 4.0 / 5.0 read more

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This was the first time at this cold stone. We had the family go out for ice cream after dinner. We went in line waiting for our turn. There were five people there, but only one was helping out our big group. Instead of working as a team to get us out of there bc we in front of the line. They decided to help the next family. So the one poor girl had to take 6 orders by herself one order at a time and by the time my husband and I got our dessert, grandma and the kids were practically done with their dessert. So much for eating together. Why is there a line, when your going to help the other families who where there later. It's not a hard concept, help the family that was in front of the line and work as a team. So the family can actually enjoy their ice cream together. read more

Called to order a birthday cake for my daughter. Was told to place the order on line. Received an email the day of the party that the order was cancelled. The staff said "they were short staffed and busy". For an order I place a week in advance I would assume you could staff that. I'd understand if the order was placed a day in advance but over a week? Wish I could give zero stars. Will never purchase from cold stone again. read more

I had a very poor experience last visit with one very rude and impatient employee. It was enough to where I most likely will not return to this store again in the future. I hope this Coldstone can take a good look at customer service and their current employees in how they treat and interact with their customers currently and in the future. This employee was attending to a requested cake order and I felt a vibe instantly, as a customer I felt as if I was a bother to her. She made me feel uncomfortable and argued with my requests for ensuring no cross contamination due to my child's severe peanut allergy. I have been impressed with past Coldstone stores who accommodated this and were at least friendly and non argumentative about it. Coldstone management, please take a look at your current employees respect and treatment of their customers. Thank you. read more

Great spot, never complain going to a Cold Stone. Even tried their cupcakes and cakes, not bad but doesn't beat DQ cakes ;). They sing when you tip and its always a quick line. If you have a sweet tooth you will not be disappointed going to a Cold Stone read more

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I went here multiple times. The staff was very friendly. They were flexible with our orders and let is try out samples if asked. The quality of each individual ice cream is top notched, I have been to many places that have great ice cream and this is one of them. What I hate the most is that one of their signature ice cream has chocolate chips and chocolate chips are the worst thing to add to ice cream, first of all you cannot taste it unless it is slightly melted, and second its like chewing on tasteless little pebbles. Whom ever wanted to add it as an option, good on you for more diversity, but shame on you for adding it on one of the signature ice cream combinations! Thank god the ice cream girl was flexible enough to opt it out which is why I am bumping the review from 4 stars to 5. The establishment itself is clean, the ice cream cake selection always has two of different sizes ready to eat, that's a plus. The men's restroom could use some work, but given that every single time I have been there the staff always seems to be female, I understand considering I grew up with four older sisters. My only wish was their reward points do not expire after a certain amount of time. I lost my 5$ off when their establishment by the bremerton ferry moved out, and I could not cash out soon enough. read more

Extremely disappointed in their online ordering. I tried for almost an hour to order my son who is in the Navy his favorite icecream cake on February 6. The website doesn't work, period. I called the restaurant and a very nice young lady offered to take the order but couldn't charge my credit card - meaning my son or daughter in law would have to pay for the cake when they picked it up - a big downer which would ruin the whole birthday affair. Everytime I tried to order, it would find a reason why I couldn't. It would tell me the date and time were wrong, when I was ordering for the next day at 9pm. I tried curbside. I tried delivery. I tried pick up in the store. My husband tried to order. The website plain sucks. It doesn't work. So I called Baskin Robbins. read more

The person helping the long line of customers, has Curley blonde hair, was awesome and very helpful. The three people in the back that never came out to help were atrocious. One came out to make their own bowl of ice cream and then went to the back. Another came out to turn off the open sign in his pjs and he looked extremely unkempt. Another female came out to clean and again, never offered to help. It was horrible service and teamwork was totally lacking for the person trying to make everyone's order. read more

Horrible customer service. Bunch of lazy teenagers that literally told us they didn't want to make our order because we came in 20 minutes before closing. read more

Waited outside in the car 20-30 minutes for our order when the app we were forced to use said 15 mins max, all we were getting was a smoothie and a scoop of ice cream. Once received the icecream was half melted and the strawberries were completely frozen and not even ripe. They must have a different idea of what cheesecake icecream tastes like, because mine did not resemble that in the slightest. The strawberry banana smoothie tasted funky and was really just a banana smoothie. If there were strawberries we couldn't tell. They ran out of smoothie mix and ice, and couldn't seem to communicate anything effectively to us in a timely manner unless we promoted or asked. If they had, we would have gone elsewhere. Also our bag was crawling with ants. I get that it's that season, but make sure you're not giving them to customers. read more

Walk in to amazing aromas, and a super friendly staff will create something amazing before your eyes. I was very impressed with the fantastic staff here. The cake batter ice cream is amazing! I am always a fan of the Birthday Cake Remix, and my son loved his Marbel-ous Cake Batter creation. We will be coming here again! read more

I usually don't make reviews for ice cream especially cold stone we all know that cold stone is good ice cream. The reason why I am making a review on cold stone today is because of the customer interaction that I had with the manager Luke, I ordered a bunch of ice cream online and arrived at the store to pick it up at the specified time. I contacted them after 10 minutes of waiting past that time and then another 10 minutes after that time. After 20 minutes had passed after my specified time, I called the restaurant again to let them know how long I had been waiting and I had to leave and if the order would be done soon. The manager told me it was not ready and they still had to make two shakes, I told him I could not wait any longer and had to leave and requested a refund a few minutes later Luke had called me back and left a voicemail guilting and blaming me about why I left and that his employees had done nothing wrong and my food was ready the entire time. I told him how the food was not ready and how I had heard the associates saying that there were still two shakes to make but he told me that I was being rude and belligerent and that the food was ready the entire time he just did not know and is now denying the request for a refund. The entire phone conversation with Luke was extremely hostile with him Telling me the entire time I was being rude I was not listening to reason that I was completely wrong that I am blaming his associates and that I was impatient and now he has to throw away food even though the food was ready then calling me additional times And letting me know that he will not be giving me a refund because his employees did nothing wrong and I just need to come by and pick up the ice cream I told him I won't be back for many hours into the area and he said this happens all the time it's ice cream. I don't typically go to cold stone to be yelled at. I usually just come here to get ice cream but I don't think I'll be coming to a cold stone again especially not this one the stores mantra should be something like, come for the ice cream, leave because you got harassed by the manager. read more

The only thing I would say is that the ice cream is delicious. The hand worked Rocky Road is great. I really like the Mint Chip also.