I believe that everything that fails is because of whoever placed the the people below them should…read morehave never been in that position in the first place. The owner of this franchise is a loose cannon who can't keep his composure for the customers who provide him with a living. I placed an online order to keep it simple like most places do. With the right people in place in a normal world my experience would have been to. Instead I arrived after the time the order was supposed to be ready, for two kids to tell me there is no sign of any order to placed with one girl getting defensive, all sudden a bag and footlong coney appear. To say I get home with the wrong food is an understatement. Burger had ketchup when i excluded it, coney only had cheese with no chili and got a smaller order of tots and onion rings as well. I call up the restaurant and whoever was the real manager didn't have a set so he put a young girl on the phone who was the one to give me attitude earlier so I call up corporate to make a complaint, moments later I received a call from a manager who one already had an opinion before he called because two he informed me that he witnessed everything and admitted to putting someone else on the phone, am I not supposed to tell you how I really reel? Again if you can't hack running a business and delegate and hire people that are competent maybe you should sell your franchise. I've seen this owner have meltdowns at least three times, sadly not a lot of options in Berea, and because management doesn't have any spine or diffusion knowledge this isn't one either as I have been banned lol

food is great. service... not so much. managers are always mistreating the staff and yelling at and…read morebelittling them. not the kind of noise you'd want to hear when getting your lunch.

While on a recent roadtrip, (Spring-2026), we saw a Culver's drive-thru outside of Richmond KY. The…read moreclosest one to where we live is two-states away, so we said, Lets's go! This nearly-nationwide Wisconsin-originated fast-food chain has a cult-following for their Wisconsin-originated ButterBurgers© (which are actually steaky-tasting burgers on buttered buns). And for a version of Wisconsin-famous squeaky-when-you-bite-them fried cheese-curds, not quite as sharp tasting (or quite as squeaky) as you would get in Wisconsin, but fun to bite! Well, we were in a mood, and went for their bragged-about shredded-chuck pot-roast sandwiches. I am sad to report that we were underwhelmed. The flavor was rather dull, despite the herb&spice cooking marinade, and the texture was not quite fall-apart-tender the way low-and-slow should come out. The cheese curds were ok. And of course we got the yummy flavor-of-the-day frozen custard: Turtle! (vanilla, caramel, chocolate, and toasted pecan). Aaaah :-p Well, the pot roast sandwiches were not thrilling. And we noticed that the Culver's drive-thru receipt is one of those that only lists the total price, not the price of each item. Why? If we were locals, we could have gone back to talk to them about this stuff. So, overall ok, but we can't 5-star this experience.

I used to love going to this place because the food was hot, the orders were always correct, and…read morethe restaurant was clean. The food was served in baskets that made it feel like you were getting an experience that is a bit more than just fast-food - not now. Sadly, it has since gone downhill so we simply stopped going after patronizing at the very least twice a month. The food orders are not correct, they are served up in a cramped paper tray, and restaurant was dirty. I've encountered it twice now and that's enough. What a disappointment. Just one more thing to we used to enjoy that's circling the drain.

Drove through for the Zero Gravity Blizzard. The workers were unfriendly--the one who took my…read moreorder, the one who took my money, and the one who handed out the food. I waited in the drive through for over ten minutes. They didn't flip the cup, but good thing because my blizzard was melting when I got it. There was ice cream and food coloring all over the side of the cup. I didn't expect it to look exactly like the picture, but they didn't even come close. It wouldn't have been so bad if they were nice and at least apologized for the wait and/or the appearance of what they handed me, but I got nothing but a grimace. On a positive note, it did taste good!

Wanted the good old fashioned DQ on a hot afternoon. Went in (after having to excuse myself between…read more4 staffers blocking the entrance having a chat) and went to the restroom before ordering. Let me just say, when a restaurant restroom is as nasty as this one was, you don't order any food items. Didn't feel appropriate to take photos but really didn't want to touch anything more than required. Come on DQ. You gotta do better these days.

Food was pretty good I can't lie. Everything was as we ordered. The only issue was that It just…read moresmelled like aged urine inside and the smell was everywhere you couldn't escape it. The service was pretty good too.

I love a good Freddy's burger so we were excited to try this Richmond location. We placed our order…read moreat the counter and didn't have a long wait for our food to arrive. Burgers were fresh and delicious, and I enjoyed the lettuce and tomato on my California burger. The chili dog had plenty of chili and onions and just the right amount of bun. Tots and onion rings were cooked to perfection and paired so well with the signature sauce (try the smoky sauce and thank me later!). When you are in Richmond Freddy's is a solid choice for a quick meal.

We were traveling through and stopped to get two #7 nugget meals, plus a Diet Coke and large Fri…read more Over $21. At the pickup window they tried to give us a different order. We gave it back and explained our order, but It took 3 people and a manager to give us the correct food. They handed us the nuggets in a bag,, nothing else and said, "have a nice day". We explained its missing 3 drinks and 3 fries. Handed us 2 drinks "Have a nice day" . We explained we are missing the two med fries that go with the nuggets meals and the large Fri and the large Diet Coke. Had to explain our entire order again to someone else. They eventually gave us what we ordered. On a positive note the food was hot and fries were fresh. They need to make sure all food is in the bag before saying "have a nice day". Lol

Worth a stop just so you can say you've eaten at the worse McDonals in the US. Employees arguing…read moreout in the open, a clueless manger who when came to help with a register issue - never stopped talking on the phone or make eye contact with me (the customer). A fish rots from the head. Incredibly poor customer service. We have other choices in the area for fast food. Not sure if they are any better, but I know I will never be back here.

My milkshake wasn't mixed all the way and was sour, and they let me switch it for a different kind…read more The were super sweet the whole time, and very understanding. I was very satisfied with the customer service. I talked to Crystal and she was sweet, and so was Helen!

I just received a milkshake that is what I can only describe as genuinely FOUL. You are absolutely…read moreout of your mind if you think it is acceptable to serve this to a PAYING CUSTOMER. I am reporting this to the health department, as it is the SECOND TIME THIS HAS HAPPENED! I strongly advise everyone to steer clear from this absolute joke of a restaurant. This is ridiculous.

It's late, the bars are going to close soon and you may have had a little too much to drink...where…read moredo you go? Cookout of course! Cookout is the prime move after a fun night out with friends. Since Richmond is SLIM with other late night eateries, Cookout is about as good as it gets. A great thing about this restaurant is their trays. Who doesn't enjoy a restaurant where you can get a quesadilla or chicken nuggets as a side item?! My personal go-to is the cheeseburger with fries and hushpuppies. Their grilled chicken sandwich is really good as well. Honestly, their hushpuppies slap so hard. They are delicious. Cookout has really good milkshakes. There are so many flavors you can get. I love the peach, peanut butter and banana pudding shakes. They are a must-have. The service here is actually pretty good for a fast food restaurant. I can only imagine dealing with late night people could make someone rude or annoyed working, but everyone was very pleasant when we visited. The service is also quick and seemed very orderly. That is nice when you are tired and hungry. Definitely check out Cookout. It is the perfect "post-game" spot. It also tastes very good in the daytime when you aren't struggling home after a night out.

Great place with always attentive service and great signature items, a staple in both lex and…read moreRichmond.

I ordered a fresh filet o fish. Took a little while, but I was willing to wait. When my order was…read moreready, the young man told me he was sorry it took so long, but the first one they sent him wasn't fresh. I appreciate him taking the time and effort to make sure I got what I ordered.

The service here sucks. The managers cater to the homeless people so they hang out at this location…read moreand make people feel uncomfortable. The homeless people stand at the counter and steal people's food and no one in the restaurant. Does anything about it. The food is almost always old and cold. I sure hope you don't have a complaint because they will argue with you.

Ok so I've been really nervous about eating out lately, because of the cyclospora parasite…read moreoutbreak, and the 15 different foods being recalled. But the place seemed pretty clean, and they were playing DC talk! My favorite Christian band! So I reluctantly ate my chicken sandwich, and I waited, and waited, and waited for any sign of a parasite. But I ended up being fine! Clean, friendly, safe, and yummy

Always a favorite stop when in Richmond. The restaurant is always clean. The food is always…read morefresh and most importantly the fries are outstanding! Definitely worth stopping!

Best breakfast sandwich I have ever had…read more I had a sausage McMuffin. I was ready for your typical McMuffin that I always get. But I was sooooooooooooo pleasantly surprised. The. Muffin was properly toasted the egg was cooked perfect and the sausage tasted yes it had taste. Well done and I will be back McDonald's.

Outside of never having received a correct order here my son put in an application for a part-time…read morejob after school. So my husband took off work and took him out of school for the time they requested. The manager didn't bother to show for the interview.