I believe that everything that fails is because of whoever placed the the people below them should…read morehave never been in that position in the first place. The owner of this franchise is a loose cannon who can't keep his composure for the customers who provide him with a living. I placed an online order to keep it simple like most places do. With the right people in place in a normal world my experience would have been to. Instead I arrived after the time the order was supposed to be ready, for two kids to tell me there is no sign of any order to placed with one girl getting defensive, all sudden a bag and footlong coney appear. To say I get home with the wrong food is an understatement. Burger had ketchup when i excluded it, coney only had cheese with no chili and got a smaller order of tots and onion rings as well. I call up the restaurant and whoever was the real manager didn't have a set so he put a young girl on the phone who was the one to give me attitude earlier so I call up corporate to make a complaint, moments later I received a call from a manager who one already had an opinion before he called because two he informed me that he witnessed everything and admitted to putting someone else on the phone, am I not supposed to tell you how I really reel? Again if you can't hack running a business and delegate and hire people that are competent maybe you should sell your franchise. I've seen this owner have meltdowns at least three times, sadly not a lot of options in Berea, and because management doesn't have any spine or diffusion knowledge this isn't one either as I have been banned lol

food is great. service... not so much. managers are always mistreating the staff and yelling at and…read morebelittling them. not the kind of noise you'd want to hear when getting your lunch.

Always enjoy me some Culver's. The staff is friendly, the food hits the spot. The restaurant is…read moreclean. My son and I came here while traveling home. We got our order to go. It took a little, but not too long, of a wait. It shows it was made to order so worth waiting to get it fresh. Two burgers, two pretzel bites - $22. It's a good fast food place for us.

I usually don't write reviews for chain restaurants because, to be honest, if you've eaten at one,…read morethey are typically the same nationwide. But tonight when I was eating my fish sandwich, I noticed in the top of the box it said, "Take a picture. Il'll last longer." So I chuckled and thought, 'Why not?' Everyone knows Culver's for their delicious butter burgers. My favorite burger is their mushroom Swiss, but I order it with the sourdough bun which knocks it out of the park! Many overlook their delicious fish sandwich. You can also get a fish platter with 2 or 3 pieces of fish. This is a nice chunky piece of true North Atlantic Cod. Comes with tartar sauce, lettuce and cheese on a lightly buttered hoagie roll. Their fish is so good that your tongue will fly out of your mouth and slap both of your ears! Never had a bad sandwich or one with that awful fishy taste. Definitely not like those processed fish pieces that are pressed together into a square like some other places. Of course no meal is complete without their crispy French fries or a side of cheese curds ,-- which usually I get both and share the cheese curds with my wife. Well, I let her have 2 or 3! I do had to pass along accolades to the local owners who consistently hire excellent friendly staff. Thier desserts are fresh frozen custard and always a nice selection of daily flavors. This place is not your every day run-of-the-mill Culver's franchise. Always clean, always friendly, always hot food cooked to perfection. And in the event something isn't right, they will make it right!

Drove through for the Zero Gravity Blizzard. The workers were unfriendly--the one who took my…read moreorder, the one who took my money, and the one who handed out the food. I waited in the drive through for over ten minutes. They didn't flip the cup, but good thing because my blizzard was melting when I got it. There was ice cream and food coloring all over the side of the cup. I didn't expect it to look exactly like the picture, but they didn't even come close. It wouldn't have been so bad if they were nice and at least apologized for the wait and/or the appearance of what they handed me, but I got nothing but a grimace. On a positive note, it did taste good!

May 8, 2036 10:45 PM FIRST OF ALL, and yes, I am yelling!!…read moreIf you're going to hire employees make sure they are respectful and can answer a question professionally, when someone asks, "when will the slushy machines be fixed? then look at you all stupidly like she didn't understand the question. The slushy machines have been broken forever now! The food was so cold! The cheese burger meal was just thrown in the bag, underneath the chicken strips box meal! Why wasn't the cheese burger meal either in a bag by itself or in a box? They all need professional training done all over again, better yet fire them all and get new employees! Great service is everything for customers you go out your way to make your customers want to come back again. This service was highly unprofessional!! Dairy Queen owners should be embarrassed!! This establishment is not a good one at all, YOU NEED TO DO BETTER!!

I love a good Freddy's burger so we were excited to try this Richmond location. We placed our order…read moreat the counter and didn't have a long wait for our food to arrive. Burgers were fresh and delicious, and I enjoyed the lettuce and tomato on my California burger. The chili dog had plenty of chili and onions and just the right amount of bun. Tots and onion rings were cooked to perfection and paired so well with the signature sauce (try the smoky sauce and thank me later!). When you are in Richmond Freddy's is a solid choice for a quick meal.

I ordered a chili dog with no cheese. The picture still shows a chili dog with chili cheese and…read moreonions. Where is my chili and where are the onions almost 8 dollars for a chili dog that has any chili pitiful I won't be back. .

Great if you have kids. The playground keeps them entertained, even if the food is still not great…read morethey like it. Clean area in the large play space. We grabbed chicken nuggets and fries, they were hot and okay.

Wish I could give zero stars. 3 mons ago I tried this place and it was awful. Gave it one more try…read more Ugh! Ordered extra onions got NO onions. Ordered the double fish got single fish. This has got to be the absolutely worst Mc D's ever!! In my mind the only explanation is that the employees cannot read. Will never go here again!

I just received a milkshake that is what I can only describe as genuinely FOUL. You are absolutely…read moreout of your mind if you think it is acceptable to serve this to a PAYING CUSTOMER. I am reporting this to the health department, as it is the SECOND TIME THIS HAS HAPPENED! I strongly advise everyone to steer clear from this absolute joke of a restaurant. This is ridiculous.

I was in a hurry (with a time crunch) & got a double Smashed Burger that was made wrong according…read moreto their picture of what it should be. Asked for manager. A "manager" came to car and agreed with me and confirmed what I wanted on the replacement...then took the order part from top of carton on burger. THEN, a few minutes later, the same person comes out and says she can't as the manager said she couldn't. At that point I am thinking EXCUSE ME?? YOU SHOULD BE THE MANAGER AS THAT IS WHO I ASKED TO TALK TO IN THE FIRST PLACE!!! I said never mind (being in a hurry) just get me a receipt please. A few minutes pass and then they said no receipt & said it was because it was a mobile order. A GIANT waste of my time to get an item prepared wrong and then have a lengthy hassle afterwards.

The food was very good and the service was fast. The restaurant was clean & well maintained. But…read morethe headline is their helpful, friendly staff. They were efficient, and well informed about their menu & options. Everyone working there seemed happy to be there. It will always be our stop when in Richmond.

Great place with always attentive service and great signature items, a staple in both lex and…read moreRichmond.

The service here sucks. The managers cater to the homeless people so they hang out at this location…read moreand make people feel uncomfortable. The homeless people stand at the counter and steal people's food and no one in the restaurant. Does anything about it. The food is almost always old and cold. I sure hope you don't have a complaint because they will argue with you.

7:30 pm ordered a McDouble Not a really difficult…read moreburger to make, follow the picto-directions. They left off the onions and mustard, I guess they got the B- team working. They've increased the minimum wage and the product has gotten WORSE! I just came her from Hawaii - over there they seem to avoid hiring anyone under 25. Maybe McDonald's should consider that a company policy - I don't mind paying more if I can get what I pay for! Please hurry up and bring on the machines and get rid of the idiots who can't even follow picto-directions!

Always a favorite stop when in Richmond. The restaurant is always clean. The food is always…read morefresh and most importantly the fries are outstanding! Definitely worth stopping!

Can't tell you about the food because we walked out of the business. There were two ladies in front…read moreof us at the counter waiting to order, they waited and waited and waited. No employee would even look their way. The ladies commented on how the employees were taking orders at the drive thru but not them. The employee would put orders on the counter but never acknowledged the ladies or the two of us waiting to order. We left and went somewhere that actually paid attention to their customers.

Outside of never having received a correct order here my son put in an application for a part-time…read morejob after school. So my husband took off work and took him out of school for the time they requested. The manager didn't bother to show for the interview.

I ordered McDonald's on Brandy Lane through Mcdelivery (door dash) I ordered two full meals and…read moredidn't get the full meals. Tried to call and no one answered, says leave a voicemail, and it's full so no message can be left. I drove there and asked for the items they didn't put in, and because it was lunch time, they couldn't fulfill what they left out. That's not my problem. I asked for a refund and they blamed it on door dash. Which is a service they offer through Mcdelivery. Because McDonald's took the money, not door dash. Basically they can rob you, and they won't be held accountable for it.