Never again. There is no way That who ever made this hamburger didn't notice how hard the bun was before grilling it, train your staff better on the quality of the food your sending out the door, this is unreasonable read more

Always go in there staff always friendly & respectful.always clean in dining area and behind counter where cook at restroom always clean . Outsude bldg maintence kept up.like grass shubery & trees .food always excellent not cooked until after a person places their order .give 10 stars i could read more

The service was horrendous. Man on the cashier could not do his job correctly and overcharged me. On top of this, I had to wait an incredibly long time in this dingy restaurant only to be handed quite possible the most disgusting burger ever. The veggies tasted sour and the meat was rancid. After I complained, Isaiah, the manager, was so incompetent and rude to me. I will never be going back to this grease spot. I wouldn't even let my dogs eat the food, much less m read more

I was waiting 30-40 minutes and than they gave me the wrong order and I asked and said where's my stuff at and asked if I wanted a refund and I said no than they wanted me to wait longer to make my order so I just left worse thing ever read more

This place is consistently super slow service and subpar food. The inside is so stuffy and hot, I feel bad for the employees who have to work there! There's a sign on the thermostat warning employees to not adjust the temperature so it's very uncomfortable inside for patrons and employees alike. They only fill the blizzards about 3/4 full and are very stingy with the toppings. I literally had 2 strawberries in my $6-7 medium Royal blizzard. They also charge for pup cups where most DQs give them free to dogs. The tacos here are almost always stale and your cones will have hardly any ice cream, regardless of the size you order. Do yourself a favor and go up the road to Killeen DQ! read more

Dairy Queen - Small cone with hardly any ice cream - Ice Cream & Frozen Yogurt Near Me - Copperas Cove, Texas

Best footlong my son has ever had. They add mustard to the chilli unlike other establishments. He was impressed they added taco bowls to their menu. He cannot wait to go back !!!! read more

I came today to get some lunch for my family. All of the tables were dirty, the guy working the register either didn't know what he was doing or just didn't care. Took forever just to get the order in. Then all of the fountain drinks were out of order. We waited 15 minutes in the lobby for our food. Once we got the food it was ok. The entire staff was playing around the entire time. Yelling out profanities. It's supposed to be a family establishment and yet they just were dropping F-bombs left and right. Idk if there is anyone over the age of 18 working but someone thought it would be a good idea to put a dog on the counter. Definitely go to a different location. The absolute worst experience at a Dairy Queen to date. The food was what we expected. It's kind of hard to mess that up though. read more

As we all know it's been stupid hot here in Texas and all I wanted was a mini blizzard. So my husband and I jumped in our car and headed over. I had ordered a mini blizzard and when they gave it to me they flipped it and got ice cream all over my hand and car handed it to me and stared at me. I asked for napkins and they were like uh ok. Taste wise it was good like a drinkable yogurt. Needless to say I will not be returning I'll just keep driving out to baskin robins. read more

I surprise my grandchildren and bought them here on Friday and they absolutely loved it. We all got different things all blizzards yummy yummy yummy read more

The bathrooms are terrible and service is crazy workers running around and it is very crowded I do not recommend.It is also very loud and lights are dim.the food is alright but not the best. read more

This is one of the worst Dairy Queen's I've been to in a long time. I was the only one in the drive-thru and no one came to the window for at least 5 minutes and there was only one person inside that I could see the lady that did come to the window seemed to be in training, but not one of the three employees I saw there came to help her. Side tried to take my order of a small cheeseburger. It took her ten minutes to try and key it in and finally and employee did it for her. I was patient. Then I got the burger! I was totally disappointed. The cheese tasted like plastic( indication of that fake stuff), the veggies were skimpy and not fresh. I never get DQ tea. It is always bad. So, DQ is off my list in CC. read more

Best Dairy Queen I've ever been to. Great service, great food. Will be coming back regularly.

I want to start this review off by giving a disclaimer. I'm 7 months pregnant and way more emotional and im easily frustrated. I went to this location around 9pm to order my usual pregnancy craving. The Royal Reeces Brownie Blizzard. When the order taker repeated my order they got it wrong so I corrected them. When I got to the window the girl there repeated it incorrectly yet again. So I corrected her again and she said "oh yeah thats it." When I was handed my blizzard it was not what I ordered and I could tell instantly. So I told her and she took it around the corner and came back saying they put the brownie in there. I told her it still wasn't correct because the peanut butter wasn't even in there. So she went back aroud the corner and added peanut butter, which was poorly distributed through the blizzard. Yes she did try to "fix" it but honestly what should have been done was the entier thing be remade correctly. That would have been good customer service. I took it and left because I didn't want to argue with her. I get home and its not even close to what it should be. It doesn't even taste like it has Reeces in it oh and surprise there are no brownies in it. And because hormones are raging im crying over a damn ice cream treat that should have been made correctly. read more

Dairy Queen - Ice Cream & Frozen Yogurt Near Me - Copperas Cove, Texas

About 3 years ago was the last time I ate at this DQ. I ordered a grilled chicken wrap. Took one bite, it tasted "off". Took another bite and spat it out. No more than an hour or so later, I was hurling food I had the week before, if you know what I mean. I was so sick. Yes, went to the hospital. Yup, it was food poisoning. They've recently renovated. Today is Free Ice Cream Day at DQ. The other DQ in town is closed and I still can't bring myself to so much as go to this DQ even for a free ice cream cone. Not worth it. read more

This place is falling apart it is so dirty & nasty that I will never eat here again! & my order took forever. read more

See all

the little blonde manager needs to check her attitude I understand as a manger it sucks getting orders 10 minutes before you close but you shouldn't treat a service member the way she treated me tonight and I will be calling the store to speak with the GM because she was very very rude. read more

If you are looking for a good treat like a blizzard you can flip upside down just because you want to or want a really tasty food then I 100% recommended this place read more

absolutely the worst service ever. poor management, the staff is a bunch of immature children. I placed my order, never recieved a cup, and it took 20 mins to bring out a burger. during that 20 mins 3 different staff member asked what I had ordered. how do you not know. you issued me a number and didnt attach it to my order. I would highly not recommend this place to anyone . read more

It's sad that this Dairy Queen has been renovated and is still terrible as far as service. No problems with the food, but we mostly stick with ice cream when we go. Which is not very often because of the service. They have plenty of employees but everything is incredibly slow. The interior was nice right after they reopened but it went downhill quickly. Bathrooms were dirty and there's water all over the floors. With DQ being such a recognizable icon of Texas you would think they would put more work into training their employees. read more

Only Dairy Queen that has ice cream cake. Service at this location is good. Staff is friendly and prompt. Decor of store is outdated, kinda dark. But, it is clean and organized, when I entered. Price of Oreo Blizzard cake cost $29.99 plus tax. The cake tasted delicious. read more

See all

All I can say is only go to this Dairy Queen if you want to wait thirty minutes in the drive thru. My order was prepared properly and tasted okay but the only reason I go to a fast food place is for convenience, and this Dairy Queen did not deliver. read more

If i could give them 0 stars i would. I've been here before never had any issues. Today i arrived at 7:31pm went through the drive through to order, started keep track of time at 7:32 waited.. then i started saying hello multiple times still no answer. 7:36 i decided to pull a round to the window, i only see one worker and he's helping customers inside. A minute later i see 2 other employees come out from the back one male who has AirPods in and a female who looks like she was eating rather than working. Then after they walk by another female finally comes by the window @ 7:38pm and puts the headset on for the drive through then comes to the window to ask what i ordered just for me to tell her I've been waiting for someone to take my order because no one is doing their damn job. The lady who took my order supposedly name is Kaylie that's what it says on my receipt. everyone literally looks like their in high school and don't see an adult that could possibly be a manager so i didn't even bother to ask for one, rather leave a review instead. read more

Worse customer service ever! Couldn't understand me in drive thru. My blizzard was in the process of melting didn't do the flip thing. Also put my gravy next to my ice cream. Employee informed me of ice cream but my gravy. U went back thru line to ask where it was and got a ride response of them in the bag. This girl needs to be retrained or fired. No one deserves rude service read more

This place sucks been there 2x giving another chance and the customer service is shitty

I'm not a big ice cream fan, but my wife loves their products. I do order the onion rings sometimes though. This place had a bad reputation but since Mr. Diaz took over, it is much better. They even had the driveway and parking lot redone. read more

The food is great... especially the onion rings. The ice cream cakes are fabulous! I got one as a gift from my family for my birthday. The only reason why I give it 4 stars instead of 5 is that it can be difficult sometimes to get into the parking lot. read more

This time the blizzards were fresh and the line was clean. Im not sure if this is a permanent solution to their previous issues or if it is going to be hit or miss. Over all it was good. read more

Always great ice cream... however not the case with the service. I wasn't expecting a top of the line dining experience since it is fast food, but after this particular store was out for renovations for a while...my family and I thought it would be nice to grab some ice cream as an after dinner treat. It started with the cashier at the intercom, super impatient and rude to my husband ordering the ice creams for us and our 3 children. Then when we got up to the window we saw two of our ice creams just sitting on the table melting away while the woman, Savana B., stood at the computer for over 5 mins... we are not impatient people...but this was not a typical wait time...Once the widow opened she read back the order as per usual... totaling $13.48. My husband handed her a DQ gift card for $15.. she stood there again staring at the card holding it like it was a foreign object she'd never seen before... all the while the rest of our ice creams melted on the table behind her... no rush on her part...anyway...So there was a bit of cash left on the card and we asked for a cup of whip cream to even the trade... what was left on the card in exchange for the extra topping... OMG! You would have thought we asked for a tub of uranium or something! She mumble something about not being able to charge us for that, so we asked if a small ice cream would suffice... but it was a bit over what was left on the card.. so no worries, we figure a bit of whipped cream would do... well after she stumbled over her words looked around aimlessly at the other employees like our request was so ridiculous... omg not extra whipped cream in exchange for money!!!! ... She finally decided to give us our 5 ice creams... all melted of course, but still yummy. And we ended up getting a small squirt of whip cream in a clear plastic sunday cup for $1.38 plus tax! Both my husband and I worked in the food service for years so we understand the difficulties dealing with somethings... however the management in this particular DQ is what really needed the renovation. read more

Great place for food and snacks. Friendly and helpful staff. Really had a good time eating Blizzards with the family

DO NOT visit this location! Bad service and poor quality of foods. Blizzards are usually served semi-melted, burgers are the worse (lettuce are soggy, bun squashed, bacon like dried up jerky). I wish I can give a "minus" star!!! They don't even deserve one star. It was a drive-thru order and you wouldn't never thought you should open your bag and check the foods so it wasn't until I got home and found out the burger was all mushy and soggy, like a left-over burger you left in your fridge overnight and just simple reheated in the microwave type of burger!!! I will never ever going to visit this location again. I never leave negative comments nor bother to leave comments in public sites, but I think people need to be aware how bad their service and foods are. I'm a frequent customer there and I have always given them the benefit of doubt when they messed up but this time they have gone too far....! read more

all I've wanted all day was a cotton candy blizzard and I pull in to order and the sign still says cotton candy blizzards available and the lady tells me they are out. super sad! other than that this dairy queen is the better one in town. the other is gross! read more