Went to the local Aberdeen Dairy Queen 20 minutes before their posted closing time and they were "out of all burger patties for today". Either a major logistics issue or some unsupervised teen employees not wanting the work read more

HORRIBLE CUSTOMER SERVICE! We ordered dinner and they forgot a majority of our meal. So like anyone would do, we went inside to get the rest of our food since we still had our recipe. When we were in there we overheard the high schoolers that work there playing rock, paper, scissors to figure out who would "deal with the customers". We also overheard them laughing while instructing each other on how to mess up orders such as "leave that out" and "put it in anyway". This is extremely rude, gross, and unprofessional. The workers here, specifically the boys who work here, need to be seriously spoken to about their terrible behavior. read more

Where on earth is the manager???? You should really take the time to read all of your reviews - the owner too. Your store is dirty, staff wearing dirty shirts and question if you're following the health guidelines. Seriously - you should learn how to manage. read more

Updated review after 4 years: This DQ has gone down hill. The staff don't seem to give a damn and every time I come here they forget multiple things in my order. Not only that but the fries are stale and usually cold. I don't know what changed in the last 4 years but if you want DQ go to the other one. read more

We all have bare days, I get it. But Tracy is super angry and rude. She shouldn't take her bad day out on others.

Yum! It is a treat, love the strawberry chocolate blizzard. It such a delightful treat for the family. We try for weekly trip.

*Updated - I go here a LOT (an Olympia too), generally the best DQ in the state when it comes to pouring LARGE sundaes (most are starting to skimp on filling the base of the bowl and doing the 3 bumps and 1 swirl for a large, at the price its really becoming a rip off for soft serve when other restaurants offer it for $1, I guess DQ has cornered the market because McDonalds can't keep their ice cream machines working, but that's another issue entirely lol) Anyway, I ordered some food, a couple plain sundaes and a Peanut Buster Parfait and asked if I could substitute the peanuts for caramel sauce as I can't digest peanuts properly. The girl on the mic said, it will be an extra charge. I asked why as I'm substituting not asking for extra. She said its because its a different topping, I then asked, if you substitute pepperoni on a pizza for sausage it doesn't instigate a new charge because its a substitution. She wasn't hearing it and gave me the canned excuse of "I don't make the rules". So I said, OK and pulled forward. When I pull forward, I'm given my receipt to show that they charged me for 3 individual caramel squirts of $0.90 each!!!! So they still made money on the fact that I didn't order peanuts (which for arguments sake are more expensive than caramel) and charged me for the 3 caramel squirts (totaling $2.80), but didn't give me back the cost of 3 layers of peanuts which by policy would probably be $0.90 each layer), not to mention the topping saved by ordering PLAIN sundaes (another $1.80 credit pending), they've already saved money on the sundae toppings and peanuts (maybe I should have ordered caramel on the sundaes but asked to put them on the Parfait, or maybe that is too much information for them to process, see I can attempt to nickel and dime you too... anyway...). I questioned it, she said, "Well, I told you over the speaker", I then replied, I apologize I am hard of hearing and didn't hear that. At that point the drive thru window was surrounded by 2 additional employees coming to this girl's defense and attempting to "attack me", one of them was a larger girl with the WORST attitude and customer services I've ever experienced. They said, we don't make the policies, and she didn't do anything wrong, I said, "I understand that but do you understand my point of view and frustration and see my logic?" At that point the largest gal didn't want to hear any more from me, she pointed at the number on the window and said, "if you have a problem you can call this number" (which I called, left 2 messages, and got no response). I said "Oh... I will call that number, but I'm trying to understand the logic here", and she then said, "do you want it or not!" Very abruptly. I said, "Yes I do, but this is ridiculous" So they started to hand me stuff, the parfait was dripping and I asked, "can I get a cup since this is dripping or are you going to charge me for it too?" One last plea I asked that girl, "I apologize for snapping at you, you're good, you guys are usually awesome and I know its not you, the charges just caught me by surprise" She had a little glassy eyed (I know I upset her, and I feel bad, she's just a kid and I wasn't fair in attacking her), and I think I got a little smile so that's good, but I added, "I just want to hope you see my side, and maybe talk to managers that this isn't good" At that point the larger gal stormed over through the whole kitchen so quickly I thought she was going to bust through the window like the Kool-Aid Man and pummel me, she basically, came halfway out the window pushing the little girl aside, and basically yelled at me for "attacking" the girl again. I wasn't even upset in that last interaction as I had to move on. After the visit I left 2 voicemails I was more upset about the hidden charges for substitutions (NOT EXTRA), as the days have gone by I am no longer thinking of those other 2 ladies as protecting the pack especially the bigger one, but also attacking me and not willing to work with me to alert management to policies that are not in the best interest of the customer. Back on topic, regarding the hidden charges, this is the most ridiculous business practice that I've ever heard of, as I stated above, This solution should not have an additional charge. This is a horrible business model and a way to fleece your customers by nickel and diming them. If its too expensive to pay employees a fair wage and set accurate prices and policies, you should not be in business. You should be allowed to do like for like substitutions without incurring additional charges. And that doesn't even get into if I don't want a item on one things, but put it on the other, that too can be a substitutions if you want to go there... Especially something so menial as substituting a sauce for a physical item, especially in this world with advanced health problems and allergies. You're punishing people for having dietary restrictions. (Again, SUBSTITUTIONS no EXTRA TOPPINGS read more

Dairy Queen Grill & Chill - This is a continuation of the review as I hit the character limit for Yelp - Fast Food Near Me - Aberdeen, Washington

I used to get only the chicken strip basket whenever I would go to a Dairy Queen, but for the past many years it has begun to taste cheaper and cheaper. I miss when you could actually see the butter on the toast, when the chicken strips weren't flat, and the fries weren't a single soggy potato nest. Why 4 stars though? The burgers. I don't know how, but they manage to make, in my opinion, the best nationwide fast food chain burgers. And I'm only counting ones that are literally all over the country, not like Sam's that has like 10 places around Nashville or something. The burgers have actual char on them and it's great. The ice cream is great, and if you are only coming for that, it's hard to go wrong. I have yet to catch someone not doing the Blizzard flip in my just over 2 decades of going there. One of you has to slip up one day, and when that happens... I probably won't ask for a free Blizzard because that seems rude. Give them a break! Fast food work is hard! You won't catch me giving them grief! read more

The food was pretty bad but the blizzard is good. The ambiance wasn't good. The service was pretty quick. read more

Dairy Queen Grill & Chill - Sauce and tossed chicken basket - Fast Food Near Me - Aberdeen, Washington

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Night manager is unprofessional and rude. Her drive throu employee took our order wrong when brought to her attention she had a attitude and told us we ordered wrong. She was rude and was yelling at my husband, not even letting him talk. I have never seen such disrespect from a manager. I tried to explain to her as well and she talked over me as well... did I cuss at her at that point.. yes I did, I had had enough, she then found out they did mess up our order but still did not apologize, instead she said we could just pay for what we wanted, not give us the money back for what we didn't want.. I said no and in a rude snotty tone, she said, "Have a nice day... is this what customer service has come to? You just have to accept what you didn't order and then pay more for what you actually wanted. read more

Got three combo meals and when one of them was missing and my sister had to turn around and go back in the drive thru the guy in the drive through was staring at her like she was dumb and then when she got the meal and left she got home and noticed that two of the chicken strip baskets didn't have the right amount of chicken strips. Customer service is not as good as it used to be read more

When asked about birthday specials, staff responded in some type of way that you could only get those specials online, didn't offer to wait so I could download app. read more

A+ We stopped on our way to the beach over spring break for a quick bite, yum! We ordered at the drive-through, the staff was wonderful! Our cashier was friendly and helpful, even with several cars behind us. The food/drinks came out fast! Everything was there even the sauces! What should be hot/cold was hot/cold! The food looked great, our chicken/fries were golden brown and hot! The "treats" were ice-cold and artfully made. We received a good number of napkins. The stores inside and outside areas were all very tidy and well kept. We did go inside to use their clean bathroom before we left. We have been coming here for many years and have never had an issue. We are happy to see they have maintained their good standards! read more

Service is the main reason why I go back to places, well on Saturday evening 3/19/2022. DQ Aberdeen service is usually fine, but the heavy set young lady at the drive up window was pretty rude, I think from now on I will wait till I get to Tumwater to visit DQ. read more

My wife and I ordered two blizzards, an Oreo and a Reeses's extreme. She really liked hers, mine was good as well. The spot is a bit dated, stuffed animals?, but hey, the blizzards were quick. read more

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I am glad they reopened. This one is nice for a DQ and the personnel are very friendly. I just miss the Chocolate Covered Cherry Blizzard that they use to have but decided to cancel. Not much you can say since it is a DQ and we only come for ice cream. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Aberdeen, Washington

The ladies working today at 2pm were terrible. We were asked to park, which is never an issue for us. We understand you get busy. But we waited 20 minutes and watched people who were parked after us receive their food so then we asked about ours and were treated very rudley and then we finally get the food and all of the chicken strips are torn into pieces. We have eaten here many times and never received our food in this condition. I think someone has some anger issues that need to be worked out elsewhere. read more

I showed up at 9:30 PM. I ordered the honey bbq tossed winds and was advised that the honey bbq sauce wasn't available until the next day because it was already put away. I decided to order a burger since the chicken was unavailable and was told that it would be a 20 minute wait due to them closing in thirty minutes. These employees are lazy and not customer oriented. What more do you expect from a dying, delapidated small town ridden with homelessness, vagrancy And drug abuse? read more

I can't say enough about this particular DQ. Awesome customer service!!! Especially Jessenia, she's in charge of the ice cream cakes (From what I understand) and she's extremely patient & understanding & aims to please. Definitely will continue to use this location. They rock! read more

On our way home from a hearbreaking football loss, I decided to freeze my sorrows with a Tag-A-Long Blizzard. For those who haven't tried one, the soft serve is flavored with peanut butter syrup, and those delicious Girl Scout peanut butter patty cookies are blended in. Yummy, right? The dimwit who made mine apparently couldn't tell the difference between a Tag-A-Long and a Thin Mint. Yucky yucky! Mint cookies in a peanut butter base? I take high school football AND ice cream very seriously. Poor, poor me! read more

Went and got a blizzard which was sposta have fudge in the center. When I brought it up to them that mine did not "you already ate some of it there's nothing we can do" was their response. Overcharged And poor customer service will never visit again. read more

does this place even have management? Walk in, terrible smell. Employees all look like they just woke up. Very dirty lookin and very bad attitudes. Place looks like a mess. Ugh. Where is the management! read more

Super easy. In and out. Friendly staff to answer all my questions. Oh yeah, and they must've just bought out orange Julius, which you can also now purchased from their menu. A great stop on the way out of town! read more

Worst Dairy Queen I have ever step foot in. No management, no care in the world. Was next in line with a car seat in hand and more of my children on Father's Day heading back in from ocean shores. People were getting mad at us for blocking doorway which is inches from counter. Employees only help one customer at a single time with only one register open although 7 employees behind counter. Ordered 15 dollars of blizzards. Employee could not take order correctly even after asked several times to make sure it's correct before making it. After waiting over fifteen minutes for four small specific treats, half of them were melted in the hot muggy restaurant before ever leaving the doors to enjoy. Employees did not want to refund money back for trash they made melting and pouring out everywhere. Did not care, were rude, and had no clue about customer service and how to make ice cream, at a ice cream establishment?! read more

I was not planning to come here today, but I had an hour to kill before an afternoon appointment. Ok, I hadn't been to a Dairy Queen in ages. The inside is like a cute retro 50's diner. Although they have a drive-thru, I used the walk in. Oh wow, they have a waffle cone Sundae! I decided to try that, thinking it would be "environmental" (translation: Since it's served in a waffle cone, they wouldn't need to again place it in a disposable container). I was wrong about the "environmental" thing. They still served it in a disposable plastic container. Maybe it's a hygienic thing. But why can they serve you ice cream cones without disposable containers, but not the waffle cone Sundae? Ok, maybe it's because I ate it "in" (meaning, at a table). Ok, I guess that works. Oh, the employee behind the counter: When I placed my order, she made some "clarifying" comments. I thought they were helpful and not designed as "traps" to get you to spend more money. (see my review of another well-known fast food place where they let you "have it your way"). On the other hand, when I ordered the waffle cone Sundae, she did act like she hadn't heard of it and didn't know it was on the menu....... until I pointed it out...... But I give her a thumbs up for making "clarifying" comments and not "traps to extract more money out of me." If you come here in an RV, you would have to park nearby at Wal-Mart, Staples, or Top Foods and walk over. I came here in a car. UPDATE: I came here again in Feb 2015. I wanted to get some sort of ice cream dish, but saw the Chicken Strips on the menu and though that sounded good. It was on special today, only $4.99 (without drink). I ordered it. Typical fast food, wasn't the best or worst I had ever had. BUT, the dipping sauce! That was wonderful! For a fast food place, I'm surprised at how good the dipping sauce was! It was a white sauce type gravy, and it was warm. It tasted like it was freshly made from fresh stuff. It didn't have that "chemical, who knows when they made it" taste. The chicken came with fries and Texas Toast. I thought the Texas Toast was overkill when it came with fries. To me, it should be one or the other, not both. I still give four stars. read more

Had a rude car of kids in front of me today and Tasha was super professional to them. Ice cream was amazing and service was great. I will definitely be back. read more

So they close at 10 and I got there at 930 ordered then paid with the typical fast food unfriendliness. Call me crazy but with a chicken strip basket I need atleast BBQ or ketchup but the lady shut the food and walked back to the two others standing there. I waited a few minutes I know the one who handed the food saw me. read more

Comment for service only. Stood at counter for 7,minutes waiting to order. No one paid any attention to us. Too bad.

Been here a couple times on my trips through and it's never been too bad. Food is generally nice and hot, blizzard was made better than most and the place was clean. I did notice it was a little chilly once. Probably a mixture of being in the water at westport all day and a blizzard, but I was freezing, haha. Not much to say really. read more

Some days they have coffee. Then the next time they don't. Then the next time they do. Then the next time they don't. This has been going on for 5 years. This is a flakey hit and miss business. I am local and this is the way this family with this last name has always operated. Do not go there -- there are plenty of other places. read more

Worst dirty restaurant ever! We rolled thru on a Friday evening on our way to Ocean Shores and it was filthy, we ate...yuck. Then we forgot our sundaes after we ate our meals, so we stopped in Sunday afternoon with our receipt. She made us write down the coorporate office number to see if they could help us. No problem, im sure people say things like that all the time. So yes, we bought another sundae. Can you imagine how many times this happens? Quite profitaable. BACK to the filth, the restrooms were dispicable. The floors were coveered in food. Is there an onsite person? Or just high schoolers?? read more

Worst service on the Harbor, glad there are other DQ's in the area. Today I popped in the drive thru at this location to get my son a Blizzard, big mistake. 1 car in front of me & it took 17 minutes to get to the window. The group of employees leaning on the counter chatting didn't consider asking the guy with the special order to pull around so the 5 cars behind him could get their orders. Will not go there again, other reviewers had the same experience. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Aberdeen, Washington

poor customer service from michelle l. came in for blizzard she treated me number not a customer. the date 10/22 at 5:21 pm drive thru i would like be contacted 3605378716. thanks very much not read more

After working here for 4 years I can honestly say it is one of the cleanest restaurants with the best fast food in Aberdeen. The managers are always making sure the store stays clean and takes pride in great customer service. A great place to work and a great place to eat! read more

worst hamburger ever, I had the Swiss mushroom burger with onion rings - looked and tasted like a pile of snot on a hockey puck and the onion rings tasted like they were refried as they were hard as rocks, I dumped the food out and went to Burger King! read more

The service was bad and only received part of our order. Workers didn't seem to care one way or the other. My second visit there and it will be my last, Food barley warm and very salty. Need managment on staff. read more

Best place to stop by on your way through town! The service is great and the food is great. I had a wonderful experience here. I came inside and was helped by this ever so friendly young lady who's name was Tasha who went above and beyond with servicing me! Not only did she get every detail of my order correct she got it out to me in no time! She asked me if there was anything else she could do for me, I said no, and she said to have a great day! Thumbs up Dairy Queen keep it up! read more