I have been spoiled by Newport Beach Ducati, so these guys had some lofty expectations to meet;…read morethey have. Wanted to wait for first service so I could give a more thorough review. Overall, best dealership experience I've ever had and I have had a lot. Initially talked with Jeff (owner) when I was shopping for a new bike. He was extremely helpful and absolutely zero pressure. He really just seemed interested in helping me and indifferent to selling me on anything. About a month later I had made my decision, walked in, and said I'll take it on a new matte green streetfighter v2. Jeff handed me over to Marty who drew up paperwork with no bs and no surprises. Was my birthday mid week and I asked if they could deliver it to me then; no problem. Bike showed up perfect in a nice red ducati truck. Props to Roy also for being super easy to work with and communicative. Fast forward to my first service. I called to get it scheduled and they said they were booked out a few weeks, but having bought the bike there they would squeeze me in anyway that saturday. I was expecting to be waiting around, but nope they took the bike right in when I got there and got to work. Though they were clearly very busy, everyone worked smooth and efficient and that seemed to be why they were able to service the bike so quick. They have a window from the nice waiting area / bike museum so you can see them work.. no corners cut. Also they were all very communicative and it felt the most personalized bike service I've ever had. Yes, it was almost $600 (standard for these bikes), but the first time I've ever felt I was getting $600 of service. Great job guys! Shout out for Lily also. I hadn't dealt with her at the shop, but see her regularly at a local meet and ride with her. Very knowledgable and helpful about the bike and parts as well as a great rider and general nice person.

This is my first experience with AMS Ducati. I had been issued a Ducati corporate certificate for…read moresome work that was done on my Multistrada V4S. When I inquired with Ducati Corporate if I could use the credit to purchase nonmechanical Ducati items, they informed me that three retailers in the US accept the certificate. I contacted AMS in Dallas to ask about a helmet I wanted to purchase. Lily, the CS rep told me that they do indeed accept the certificates and guided me through the process. What I found exceptional about Lily is her online and phone demeanor. In this age of less face to face interactions, a phone call rather than a text or chat is so appreciated. Her voice and professionalism are something that stood out to me. In my former life, I trained Playstation CS staff on the technical aspects of the products. So I'm well aware of CS service standards. Neither AMS nor Lily knew that I write for Web Bike World, so her level of service was standard practice for her. Bravo to AMS for how they train their staff. And the same goes for Ducati. A crummy luck of my draw turned into an exceptional experience. https://www.webbikeworld.com/what-happened-when-something-happened-ducati/

Great customer service! Great selection. Have never had a bad experience ant any Lucchese store.read more

Hubby and I are huge fans of Lucchese boots. I have four pairs and Hubby has three pairs…read more Lucchese is the only boot that either of us will wear. Hubby was looking for the casual "after the ride" boots and wanted to try a pair on, so we found ourselves at the Dragon Street Lucchese store. This store has the WORST customer service... and will win a coveted spot on my List of Shame collection. We walked in, and was never acknowledged by anyone. Both sides of the store were chaotic and littered with boot boxes. Two couples of what appears to be hautey tautey Dallas "elites" with private chauffeurs were spread out in both areas that it was difficult to even look at the boots. Of course, all of the staff were "serving" these folks and brining them wine and beer that they never acknowledged the other customers. We overheard conversations from these "elites" that they never wore boots before and were trying almost every pair in the store. Meanwhile, we may not have had a private chauffeur, but we were there to actually buy a pair of boots.... a pair that we actually know what we want. A pro tip from this Yelp "Elite" ... take care of all of your customers and quit placating to whom you think are "rich." Discrimination is discrimination. It is worth the drive to go to the Frisco Lucchese store for their customer service.

There is great customer service and was very nice over all a great shop all thought it wold be good…read moreif the had more bikes for the little ones

From the owner: We sell all sorts of ATVs, Dirt Bikes, Go-karts, UTVs, Motorcycles, and much more. We have been in…read morebusiness serving the DFW for over 4 years and pride our self's in great customers service.

Came in to look at bikes and maybe get one for weekend rides. The staff gave some basic advice, and…read moreI found a model that seems solid for beginners.

Always helpful and great service. Great suggestions on repair, always call to inform you of any…read moreissues. Thank you Warren and Mikey!

The REI on Northwest Hwy usually has what I want in inventory. I have been to their shoe…read moredepartment 4 times this year and got shoes each time. The shoes sales staff were very friendly and helpful. The register staff have been very quick. Ali helped me with processing my 2 hiking shoe trade-ins. It's a great value that REI has the trade in program for the consumer in trading-in and the buyer of those items that are still in good shape.

The first time we went to this store, five years ago, there was a line to get in and they were…read moreletting people enter in groups of ten or something like that. Today, five years later, we just walked right in with no line and no assigned groups. My impression in 2025 was much better. The store was not too crowded so we were able to leisurely browse and really take in everything in the store. The selection is outstanding. if they don't have something related to camping or outdoor life, it does not exist. This trip the wife was looking for some shoes while the kid and I looked at everything else. She enjoyed checking out the tents and sleeping bags. She rode on one of the bikes. It was like a play day. I liked that there were employees to help and answer questions. Noah in the bike section was great. Employees were very friendly. The quality of the products they sell is excellent. Prices are high but you get value and what you buy is going to last a while. We ended up not buying anything, but we enjoyed the store nonetheless.

Great service from the shop! Wonderful customer experience! Had my front tire changed in less then…read more20 minutes, even with my stripped nut guards haha Will always recommend mikes! They are the best in the DFW for bike work by far. Front tire feels great and half the price of harley dealerships! Go to Mikes!

Mike and his crew were great to work with. Did what he said when he said he would do it. I'll come…read moreback.

Leave Steve off the register. With his horrible customers service skills, he leaves a bad…read moreimpression on the location. This is my second time coming here for service. Steve definitely gives a bad impression of the location by ignoring the custom while being on the computer... if they have so much to do maybe hire someone who is not in so much hurry to finish that they forget the customer right in-front oh him.

Great service. Gave estimate and completed work quickly. Will definitely return. Friendly people.read more

Shane went above and beyond for my requests and he is awesome to work with. Highly recommend.read more

I reached out to these guys and from the first phone call with Eric to Ronnie to the very end with…read moreNestor was 100% a great experience. Eric- was super nice and got us the deal I needed. Ronnie- Amazing person. I could sit and talk to him for hours and enjoy every second of it. He was so nice and treated us so good. It was my first bike and he gave me alot of tips and encouragement and ideas that I can bring into my learning experience, he made me feel confident. Nestor- in finance another super cool guy and always smiling. He made the process smooth and quick when you have a great personality it makes the buying process so much better. All of these guys were the top of the line, I can see there like a big happy family in there and I love that. I love that I didn't feel taken advantage of just because one I'm a girl and two it was my first bike purchase. If I lived closer I would be begging them to let me join there team!!!

I called (817) 308-9086 on Tuesday, October 3, 2023. This towing service was recommended to me by a…read moremotorcycle repair shop. It should have been a slam dunk. The person who answered the phone didn't announce the business, just said, "Hello?" Then, he proceeded to mumble everything else that he said, including that he would have his manager call me back. Spoiler alert: the manager never called back. Shocker, right?? I avoid businesses where I have to bug them to use their services. I cannot recommend this one

Had a flat tire and used my HOG towing assistance. Cyclone came within the hour and had my bike to…read morethe sho scratch free in no time. Very careful, took before and after photos to insure there was no damage. My bike has specialty handlebars and the mounting system they used to secure the bike insured no rubbing issues with my chrome! Great job. Hope I never need them again but if I do these are the only people I would let move my bike.